Transglobal Express Recenzje 

The delivery was fast and was delivered even on a weed end.

Was told parcel would be collected by 5pm that day, had paid extra for this, was starting to get concerned when never came by 5pm, came at 505, relieved.
Have used Transglobal several times for parcels to Australia, used a couple of other companies but gone back to Transglobal.
Competitive prices. Never had problem with the person receiving the other end.
I have found in past when I have phoned the office for any assistance, they have always been extremely helpful

Joanne Smith is a legend, as are all the support staff answering emails and phone calls at Transglobal. Helpful, willing to go the extra mile. They say you get to know a person / company more in crisis than in good times. Well it's safe to say Transglobal and Joanne especially, have shown themselves to be reliable, supporting and thorough in both good times and on the rare occassion things don't go to plan. Thanks for your continued service, a great company with super staff. Highly recommended for all your shipping needs.

WORST customer service ever, parcel was lost for 3 months, then left at the front of my house and stolen and they STILL refused to give me a refund.

We have used Transglobal for many years and have always found the staff helpful and willing to help solve the issue. They work with you and the booked courier to resolve the issue and keep you informed, their notes are added to the shipment so you can see updates.

quick and easy to use. collection of parcel is fantastic

Order Reference Number - TP-10061383AWB1

I chose Transglobal Express based on some positive reviews and paid £50.64 on 11/05/2026 for a DHL Express parcel collection scheduled for 14/05/2026.

No driver arrived on either 14/05/2026 or 15/05/2026 although my family being at home and CCTV & Ezviz doorbell footage clearly confirming that no collection attempt was made and no one approached the property on these days. However, DHL ecommerce UK repeatedly updated the tracking status to “Awaiting Collection” and falsely claimed that collection attempts had been made on both days.

Your tracking system is also inconsistent. Entering the shipment number and postcode shows no shipment found, while entering only the shipment number shows “Awaiting Collection” since 11/05/2026. I also raised a case with DHL eCommerce UK and received no response so far.

Today, Saturday(16/05/2026), I called 0345 145 1212, and the representative told me that the driver had attempted collection on both 14/05/2026 and the following day. I was shocked to hear this because my family was waiting to handover the parcel the whole day. Also CCTV confirms that no one arrived.

Lost hope with Transglobal Express. I have now requested cancellation, yet I still have not received any cancellation confirmation or refund update. This experience has been extremely disappointing.

We have used Transglobal Express a number of times, primarily because the pricing was good. Far better though is the customer service, which is provided by very helpful UK based humans, not AI. Very happy to keep using them.

Perfect Staff.
First Class

My go-to courier service! Easy-to-navigate website, competitive prices, and great customer service.

I've spoken to a number of Transglobal associates and they have always gone above and beyond to help, regardless of how time consuming the query, and how many times I've called regarding an ongoing issue. I'd like to give a particular shout out to Adam, Joanne, and Nicki - such amazing humans! Transglobal are lucky to have them on the team!

I arranged an urgent request with Joanne, and she was more than helpful and so efficient. She assured me so much and was highly professional.

Havent used it for few years but needed to send on some of my daughters craft items left with me several years ago (a lot of memories that outway the cost)
Trust it will be a big surprise when she gets the delivery.
Isaac helped me patiently guiding me throu a problem that stopped me completing the order. He was so helpful and answered all my questions - - Really that was great service indeed.
I had spoken to Nicki on Friday and her help guded me through so I thought I would manage now I had the tariiffs ... thereafter it became more complex so I needed help once more.
Finally after four hours of trying to complete the order with Isaac it was a done deal - Thank you Isaac for such a"all covering" help! You are a good "face of advert" for Tansglobal Express You knind of put "express back in my view"

Absolutely shocking service from Transglobal from start to finish.

We have now been waiting over a month for a parcel that still has not been delivered and throughout this entire situation, we have received little to no actual support, communication or accountability. The parcel contained an item being sent to us by one of our customers for purchase, meaning because of this incompetence, neither ourselves nor our customer currently have the item.

What makes this even worse is the complete lack of customer service. Every time we contacted Transglobal, we were essentially pushed off and told to contact DHL ourselves — despite the fact that WE paid Transglobal for the shipping service. If you offer shipping services, then part of your job is helping customers when things go wrong, not passing responsibility elsewhere. I was told 'The wait times for somebody to answer is too long for us to ring them directly.'

The live chat support is honestly one of the worst experiences we have dealt with. Wait times were over 37 minutes just to speak to somebody and if the advisor did not like what was being said or did not want to deal with the issue, the chat would simply be ended — forcing us to start from the beginning and wait all over again for another advisor. Completely unacceptable and unbelievably unprofessional.

As a company ourselves, we understand courier delays can happen. What is not acceptable is ignoring customers, avoiding responsibility, offering no real solutions and showing absolutely no urgency when somebody else’s property has effectively disappeared.

We would never provide this level of service to our own customers. The lack of care, effort and professionalism shown throughout this situation has been disgraceful.

Avoid using Transglobal if you expect any level of customer support when problems arise.

NEVER USE THIS COMPANY.

This company are absolutely awful. Their customer service is a joke. I had an issue with my delivery after it was collected and the company has harassed me for months. No opportunity to speak to a manager or escalate an issue, just lip service and then being ignored. Disgusting behave.

Just had Nicola Gonzalez help me out with re-editing an order that had already been placed today.
She was incredibly helpful with all the edits I had to do- such a lovely lady and made me feel it wasn't a problem.
Thanks so much for your help! Made it so easy for me.

Throughout the process, the staff have been extremely helpful and communicative.

We had used Transglobal for over 6 six years for collection of parcels and shipping throughout the EU but the last 12 months their service has dropped to a level that lead to us closing our account and instructing staff to stop using them , their "live" chat was not working 50% of the time , there ability to loose parcels was brilliant and then deny responsibility and blame shift as much as they can , very , very poor service

I have never had a bad experience with TransGlobal.
I can honestly up there with the best customer service, I’ve always had the most helpful people, who will stop at no end to help me.
Hugely reliable and will continue to use for my business.