Totesluxeuk Recenzje 307

Wynik TrustScore: 4 na 5

4,0

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

I ordered a bag before Christmas only to recieve a different style for work. I asked to return it for a refund and due to their policy they do not offer refund or exchanges unless the item is damag... Zobacz więcej

Oceniono na 5 z 5

Bought a Chelsea bag from totesluxeuk, wasn’t sure on the leather or gold - beautiful Bag but not for me, asked customer service if I could return & swap it for the suede version. Kate replied & has... Zobacz więcej

Oceniono na 5 z 5

This black tote bag is not only stylish but also of excellent quality. The design is sleek and versatile, making it perfect for any occasion, whether it’s for daily use or a special outing. The materi... Zobacz więcej

Oceniono na 5 z 5

So pretty bag ! I bought London bag and i loved it ! Material ,texture , quality , all looks one of expensive designer bag so i bought another one larger size. Enough space to take on your holiday.... Zobacz więcej


Dane kontaktowe

4,0

Dobra

Wynik TrustScore: 4 na 5

307 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Oceniono na 1 z 5

Scam

Despite the advertised 1 week delivery, I received first notification after more than 2 weeks.
And NEVER received the bag.
Ordered almost a month ago.

9 września 2024
Opinia niezależna
Logo Totesluxeuk

Odpowiedź od Totesluxeuk

Hi Irina, thank you for your feedback. I can confirm from the tracking information that the order has been delivered. Please drop our customer support team an email at info@totesluxeuk.com should you require any additional assistance with this. Many thanks, Totes Luxe

Oceniono na 5 z 5

Well what a wonderful surprise

Well what a wonderful surprise! I ordered the Milan bag not realising until after I’d ordered it wasn’t leather, I like a leather bag, I wasn’t expecting the bag to be so wonderful, finished so beautifully and the furniture on the bag of such good quality!! I am a fan! I bought a London bag and get lots of wonderful compliments. Well done team, very expensive looking quality bags

9 września 2024
Opinia niezależna
Oceniono na 5 z 5

Another beautiful design

I am a loyal customer of Totes Luxe. I have bought several bags from them of different designs. The quality is second to none and the customer service and delivery is excellent. I will carry on buying from this company.

12 sierpnia 2024
Opinia niezależna
Oceniono na 5 z 5

I was anxious placing my first order…

I was anxious placing my first order however when I arrived I was gobsmacked at the quality of my bag! When I first wore it out to an event, I had friends and family asking me for the link for the bag. I am very pleased I was able to find a small business and have my friends family enjoy them just as much as I did. I have now placed a second order and cannot wait to receive my bag!!! This defo won’t be my last order as I already have my eyes on a few more I’d like for my collection.
Thank you for being such an amazing business and providing such great quality bags ❤️

31 lipca 2024
Opinia niezależna
Oceniono na 5 z 5

This is my 5th time ordering from totes…

This is my 5th time ordering from totes luxe the bags are of amazing quality. So durable and elegant looking. Anyone purchasing from here won’t be disappointed both the quality of products and services is immaculate. Highly recommend to buy from totes luxe. I have 5 of their bags already. Just waiting to grow the collection.

7 czerwca 2024
Opinia niezależna
Oceniono na 5 z 5

Brown Chelsea Bag 30cm

Received my Chelsea bag yesterday. I absolutely love it, the quality is amazing. Received it in super quick time. Very happy with my purchase and will definitely buy again from thus company . Found it in social media . Totes Luxe.

15 maja 2024
Opinia niezależna
Oceniono na 5 z 5

Absolutely incredible!

Absolutely incredible! These bags truly feel like luxury. The gold hardware looks expensive and not cheap like you see on a lot of replica or high street bags. I do wish the packaging was a little more robust and luxurious to unbox especially because I had to uncrush my order (postal service fault) but the bags are thankfully intact considering the beating from the postal service. Will absolutely buy again!

15 maja 2024
Opinia niezależna
Oceniono na 5 z 5

One word : PERFECT!

This is the fourth bag I've bought and I couldn't be happier! The bags are an absolute dream and exceeded my expectations in terms of quality and design. Lastly, I must commend their customer service team for their professionalism. So glad I found this website. Highly recommend!

7 maja 2024
Opinia niezależna
Oceniono na 5 z 5

Amazing Quality

I ordered this for my wife and she absolutely loves it. The quality is very good and the shipping was very fast. My wife loves it so much and will definitely be repurchasing in other colours and styles.

25 kwietnia 2024
Opinia niezależna
Oceniono na 5 z 5

Very happy with my purchase

Very happy with my purchase, Luxurious looking bag, ran into a small issue and the way it was handled by customer services exceeded my expectations. Can’t recommend enough!

16 kwietnia 2024
Opinia niezależna
Oceniono na 5 z 5

5* service and 5* quality!

I came across totes lux via instagram and i am so glad i did, i now own 3 bags, from 3 separate purchases. Ordering is simple, delivery is quick, and questions i had to customer services were answered almost immediately. Happy with the service, and very happy with my bags!

25 marca 2024
Opinia niezależna
Oceniono na 5 z 5

I was pleasantly surprised by this bag

I was pleasantly surprised by this bag, which exceeded my expectations. I have received a lot of compliments and I love how expensive it looks. A great purchase, I will definitely be adding more to my collection 🥰

25 marca 2024
Opinia niezależna
Oceniono na 5 z 5

Stylish bags at an affordable prices

I came across this company accidentally. Their bags looked gorgeous. So I ordered two. The Milan large bag and the Emily bag. Delivery was as promised and where there was a query, the response from the customer service team was prompt and friendly. The bags are so beautiful, elegant and well made. Highly recommend. You will not be disappointed.

20 marca 2024
Opinia niezależna
Oceniono na 1 z 5

False adverting i would avoid this brand

As a conscientious consumer, I was drawn to Totes Luxe UK by their promises of sustainability and ethical practices. However, my recent experience with the brand has left me deeply disappointed and disillusioned.

Totes Luxe UK proudly advertises their products as being crafted from "sustainable recycled leather," yet my investigation revealed a troubling reality. It seems that these claims are far from accurate. Despite their assurances, the materials used in their products are sourced from Chinese wholesalers via platforms like Aliexpress and Alibaba. This blatant misrepresentation not only undermines trust but also casts doubt on the brand's commitment to genuine sustainability.

Additionally, its recycled nature is highly misleading. In reality, the bags are mass-produced in China, resulting in minimal variation and certainly not the unique, artisanal products advertised.

As a consumer who values transparency and honesty, I feel compelled to warn others against falling for Totes Luxe UK's deceptive tactics. Their greenwashing practices not only deceive customers but also detract from genuine efforts towards sustainability.

I urge Totes Luxe UK to reassess their marketing strategies and prioritize authenticity and transparency. Until they can deliver on their promises, I will be taking my business elsewhere

15 marca 2024
Opinia niezależna
Logo Totesluxeuk

Odpowiedź od Totesluxeuk



Dear Imogen,

We appreciate your feedback and concerns regarding Totes Luxe UK's sustainability and ethical practices. We want to address the points raised in your review and provide clarity on our sourcing and production processes.

We acknowledge the presence of spam accounts leaving false comments on our social media pages to harm our brand's integrity. Despite these challenges, we are grateful for the opportunity to engage in this conversation and address any misconceptions.

Firstly, we want to assure you that we are committed to environmental responsibility. While some of our materials are sourced from Chinese suppliers, this doesn't diminish their sustainability. We have stringent criteria for our suppliers, ensuring that they adhere to ethical and environmental standards in their production processes.

It's important to note that sourcing materials from China doesn't inherently compromise sustainability. In fact, China has made significant strides in improving environmental regulations and promoting sustainable practices in recent years. By sourcing from reputable suppliers in China, we are able to access high-quality recycled materials while also supporting sustainable initiatives in the region.

Regarding the perception of mass production leading to minimal variation and lack of uniqueness in our products, we want to clarify that our production processes prioritize quality and craftsmanship. While we may produce our bags in larger quantities to meet demand, each item undergoes thorough quality control to ensure that it meets our standards of excellence resulting in products that are both durable and stylish.

We understand the importance of transparency and authenticity in our marketing strategies, and we are continuously working to improve communication with our customers. We welcome any further inquiries or feedback regarding our practices and products.

Thank you for bringing your concerns to our attention. We are committed to upholding our values of sustainability and ethical business practices, and we hope to regain your trust in the future.

Sincerely,
Totes Luxe Team

Oceniono na 5 z 5

Totes luxes is an incredible small…

Totes luxes is an incredible small business.
I had been looking at purchasing one of their London mini handbags for a while when I decided to go for it and I am so glad that I did! The quality is impeccable and the customer service is second to none. I dealt with Kate via email as I had left it last minute to order in time for mother's day. I had a look on the website with regards delivery and it stated to contact them to arrange next day delivery if needed so this is what I did.
Kate couldn't have been more helpful and I am very grateful to her for that. All in all totes luxe is a beautiful unique small business who I will definitely be purchasing more items from in the future!

8 marca 2024
Opinia niezależna
Oceniono na 5 z 5

und noch eine Tasche von Toteslux…

das ist meine zweite Tasche von Totes und ich bin wieder sehr zufrieden. Habe jetzt ein größeres Produkt gewählt in hellem Grau. dieser Klassiker passt zu meiner Garderobe. das Material ist wieder sehr schön und es schaut sehr edel aus. Die Lieferung ohne Probleme

4 marca 2024
Opinia niezależna

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