Good comms, fast delivery, friendly staff. The packaging was sufficient but was clearly a very old and worn box, probably old stock or display model. But the mower was prestine condition and full wa... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
A dodgy business. Try to avoid at all cost. I have ordered an item that was listed as it's in stock. Turned out to be a complete lie and now they won't even refund me! This i... Zobacz więcej
Can't fault them at all boughtva garage door lock for new door,arrived fast in perfect condition,was not easy to find at defent price until I found toolchimp.
Excellent productt at the right price! I've seen plenty of these tressles all over the internet, but Toolchimp were the cheapest and British based.
Informacje dotyczące firmy
- Sklep narzędziowy
- Sklep dla majsterkowiczów
- Dostawca budynków ogrodowych
- Sklep z artykułami domowymi
- Dostawca narzędzi pneumatycznych
Napisane przez firmę
ToolChimp boasts over 25,000 product lines from respected manufacturers across the world delivered to your door. We have a UK Based Office & Call Centre. Our office is open from 9am till 5:30pm Monday through to Friday. We are UK based and will help with any issues or questions you may have. Our friendly staff on the customer service team are able to assist with any problems or questions you have either on the phone or via our live chat which is active between working hours. There are real people behind the chat who are ready to deal with any issues immediately as they would normally over the phone.
Dane kontaktowe
Unit 21, Earls Colne Business Park, CO6 2NS, Earls Colne, Colchester, Essex, Zjednoczone Królestwo
- 01376 346 197
- info@toolchimp.co.uk
- www.toolchimp.co.uk
4,1
Dobra
2 tys. recenzji
Odpowiada na 69% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Absolutely shocking experience with…
Absolutely shocking experience with Toolchimp. Placed an order and received no confirmation email, no order number, nothing at all — yet the money was taken straight out of my account. Since then? Complete silence.
Tried contacting them through every possible channel — phone, email, live chat, even WhatsApp — and not a single response. It’s like they just disappear once they’ve got your money.
At this point it genuinely feels like they take orders with no stock and then scramble to sort themselves out afterwards, leaving customers completely in the dark. It’s beyond unprofessional.
Avoid this company at all costs. They’re unreliable, unresponsive, and frankly pathetic. A business operating like this shouldn’t be allowed to continue.
3 kwietnia 2026
Opinia niezależna
Odpowiedź od ToolChimp
Hi Stuart,
We’re sorry to see your review and appreciate you raising this.
Just to clarify, your message came through on a bank holiday when the team was not in, however we did respond the same day once picked up and explained the situation. We also offered a discounted option to still fulfil the order, or a full refund — which was processed immediately upon your request.
We completely understand the frustration around delays, especially when items are needed urgently, and we’re actively improving our dispatch capacity to avoid situations like this.
We’re sorry we couldn’t meet your timeline on this occasion and appreciate the opportunity to put things right at the time.
Great customer service and delivery
Great customer service and delivery. Great price and product
21 marca 2026
Odpowiedź od ToolChimp
Thanks for the great review, Colin! 😊
Delighted you’re happy with the service, delivery, and pricing — really appreciate your support!
Odpowiedź od ToolChimp
Thanks for the great review, Andrew! 😊
Glad you’re happy with the service — we look forward to helping you again 👍🏻
Product came very quick great service
26 marca 2026
Odpowiedź od ToolChimp
Thanks for the great feedback! 😊
Glad your order arrived quickly and you’re happy with the service — really appreciate your support!
Unfortunately not a good experience
I placed an order on a Monday morning around 9am. Wanted to select next day delivery or fast delivery, but there was no option for this. I needed the items for the weekend and thought that they’d be here in time. On the Wednesday I received an email to say my order would be dispatched the following Monday and delivery would be Tuesday (after the weekend I needed). I made a call to cancel the order but was told I had to do it via email. Which I went on to do. 11days on I still have not received my refund or told when it will be, even after chasing up on day 10.
17 marca 2026
Odpowiedź od ToolChimp
Sorry to hear about your experience — we completely understand how frustrating this must have been, especially when you needed the items for a specific deadline.
We’re pleased to confirm that your refund has now been processed, and we apologise again for the delay in both dispatch and communication. This isn’t the level of service we aim to provide.
We’re reviewing this internally to improve both our delivery messaging and refund turnaround times moving forward.
Odpowiedź od ToolChimp
Thanks for your kind words! 😊
Glad to hear everything arrived quickly and you’re happy with the service — we really appreciate the support!
Selling goods not in stock or be able…
Selling goods not in stock or be able to get stock.
Sold 2 no drill bits paid in full on website.
Nothing stated regarding stock, just delivery 3 days.
Chased after 7 days as no communication.
Bits not in stock, didn't know when they would be on stock.
Avoid.
30 marca 2026
Opinia niezależna
Odpowiedź od ToolChimp
Sorry to hear about your experience — this isn’t the level of service we aim to provide.
It looks like we let you down on both stock visibility and communication, which is frustrating, especially when you were expecting a quick turnaround. We should have made the stock position clearer at the point of order and kept you updated sooner.
We’re reviewing this internally to prevent it happening again. If you’re open to it, please reach out with your order details and we’ll do our best to put things right.
Odpowiedź od ToolChimp
Thanks for the great feedback! 😊
Glad everything arrived quickly and at a good price — appreciate you taking the time to leave a review!
Fantastic quality with Service to match
24 marca 2026
Odpowiedź od ToolChimp
Thanks so much for the great feedback! 😊
We’re really pleased you’re happy with both the quality and the service — that’s exactly what we aim for. Appreciate the support!
Odpowiedź od ToolChimp
Thanks for the great review! 😊
Delighted you’re happy with the product, price, and delivery — really appreciate your support!
Odpowiedź od ToolChimp
Love to hear that! 😄
We work hard to stay competitive on price, so it’s great to know it made a difference — thanks for the support!
Go too place for fast tool deliveries…
Go too place for fast tool deliveries and choice
1 listopada 2025
Odpowiedź od ToolChimp
Really appreciate that! 💪
Great to hear we’re your go-to — we’ll keep working hard to deliver fast with a solid range every time. Thanks for the support!
Great service good communication…
Great service good communication delivered as promised
22 marca 2026
Odpowiedź od ToolChimp
Thanks for the great feedback! 😊
Glad everything went smoothly and arrived as promised — really appreciate your support!
Very easy to purchase
Very easy to purchase, delivery was very quick and kept updated at all times
21 marca 2026
Odpowiedź od ToolChimp
Thanks for the great review! 😊
Glad you found the ordering easy and the updates helpful — and even better it arrived quickly. Really appreciate your support!
Once ordered (tacwise finishing nails)…
Once ordered (tacwise finishing nails) part of the order came and after contacting the supplier the final part of they order arrived
14 marca 2026
Odpowiedź od ToolChimp
Thanks for your feedback! 😊
Sorry the order arrived in two parts, but glad we were able to get the remainder out to you quickly after you got in touch. Appreciate your patience and your order!
Quick delivery and arrived on time
19 marca 2026
Odpowiedź od ToolChimp
Thanks for the great feedback! 😊
Glad your order arrived quickly and on time — really appreciate your support!
Odpowiedź od ToolChimp
Thanks again for the kind words! 😊
Really pleased you’re happy with the service — we appreciate your support!
Odpowiedź od ToolChimp
Thank you for the brilliant review! 🙌
Delighted you’re happy with the price and speedy delivery — really appreciate the recommendation!
Odpowiedź od ToolChimp
Thanks for the great review! 😊
Really pleased you found the website easy to use and everything arrived quickly at a good price — appreciate your support!
Odpowiedź od ToolChimp
Thanks for the great feedback! 😊
Glad you’re happy with the product and the quick delivery — really appreciate your support!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.