Titan Airways Recenzje 

76
Wynik TrustScore: 4 na 5

4,1

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Just an extra note for travellers like me who wondered who Titan were, standing in for BA. Fear not, the service was excellent, the plane clean and felt roomy, and the entire experience was faultless.... Zobacz więcej

Oceniono na 5 z 5

Just flew from glasgow to naples with titan,great experience nice clean plane with plenty of legroom and nice friendly staff

Oceniono na 3 z 5

In most respects the flight was decent apart from the fact the seats do not recline at all, legroom seemed less than the equivalent BA plane ( A320 ) and the dropdown table is tiny, not enough room to... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

The most jobs worth unhelpful cabin staff. More interested in there looks than customer care. Unfortunately I was forced upon this airline, TUI replacement flight. One cabin staff was rude to my wife... Zobacz więcej

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Informacje dotyczące firmy

Informacje przekazane przez różne źródła zewnętrzne

Titan Airways is a British charter airline founded in 1988 and based at London Stansted Airport.


Dane kontaktowe

4,1

Dobra

Wynik TrustScore: 4 na 5

76 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Odpowiada na 100% z negatywnych recenzji

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4,1

Wszystkie recenzje

(76)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 9

Napisz recenzję
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Oceniono na 5 z 5

Transfer to Titan was a pleasant surprise.

We were concerned that we tranfered to Titan when we were booked on a BA flight to Dalaman Turkey. What a pleasant surprise, the plane was lovely, lots of leg room and the crew were friendly and helpful, it was a great flight and I would fly with them anywhere.

9 sierpnia 2024
Opinia niezależna
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Odpowiedź od Titan Airways

We are pleased to hear you enjoyed flying with Titan Airways. Thank you for taking the time to share your review.

Oceniono na 5 z 5

Excellent airline amazing staff

We flew to and from Zante with Titan airways as a third party plane through TUI.
Amazing experience. The plane was well taken care of, comfortable and we seemed to have more leg room than normal. Your staff are a credit to your airline. Very polite speedy and a little joke here and there helped calm my nervous flyer nerves. I also liked the talk through as they let you know what would be happening. Captain pointed out some landmarks on the way which was a lovely touch
Flight numbers were By5182 and By5183 hoping the staff get some well deserved recognition from the flights and we hope to fly with you again in the future

5 sierpnia 2024
Opinia niezależna
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Odpowiedź od Titan Airways

Titan Airways would like to say Thank-you for taking time to write a review after your recent flight with us. We will be sure to share your lovely feedback with the crew who operated your flight and hope to welcome you onboard again in the future. Thank you

Oceniono na 5 z 5

Flew from Gatwick to Fuerteventura

Flew from Gatwick to Fuerteventura, they were our airway on behalf of TUI. Staff were attentive and friendly. The pilot was lovely too - giving us a little welcome message and a farewell wish and ensured our safety during the slight turbulence on our flight. Seats were comfy for a 4 hour flight and just enough leg room in between each seats.

20 lipca 2024
Opinia niezależna
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Odpowiedź od Titan Airways

Titan Airways would like to say Thank-you for your review. We hope to welcome you on board again sometime in the future.

Oceniono na 5 z 5

Myself and my wife returned from…

Myself and my wife returned from Tenerife to Gatwick airport at 8 pm on Mon 15/7/24 on what we thought would be a BA Airbus
Flt no BA 2703, but instead the aircraft had been changed to a very new Titan Airways A321 leased by BA.
I must congratulate BA on using Titan Airways because the crew including Pilot, who shook my hand on boarding and answered a few question relating to the aircraft, were absolutely fantastic, the aircraft was spotless with a very fancy exterior paint job and beautiful cross stitched leather seats with light grey cabin and blue ambient lighting, and because there are fewer rows of seats compared to other airlines there is loads of legroom, the whole experience was
amazing and I look forward to flying with Titan again.
Well done Titan airways you have brought the comfort and luxury back into air travel.
100%👍🏻

15 lipca 2024
Opinia niezależna
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Odpowiedź od Titan Airways

We would like to say Thank you for taking the time to review Titan Airways after your recent flight. We do hope to welcome you on board again soon. Many Thanks

Oceniono na 5 z 5

B.A. TAKE NOTE!!!

Flew Gatwick to Dubrovnik on a spotless, new Titan plane with friendly, responsive crew… namely Adam and Hazel. This is what the national carrier should be delivering on all flights. It was the BA of old but done even better. Here’s hoping we have Titan on our return.. they were brilliant.

15 lipca 2024
Opinia niezależna
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Odpowiedź od Titan Airways

Thank you for taking the time to review Titan Airways. We will share your comments and feedback with the crew. We do hope to welcome you onboard again in the future.

Oceniono na 1 z 5

The most jobs worth unhelpful cabin…

The most jobs worth unhelpful cabin staff. More interested in there looks than customer care. Unfortunately I was forced upon this airline, TUI replacement flight. One cabin staff was rude to my wife and me, when I was rude back to him he threatened to get me arrested. What a losing jobs worth. No more package holidays for us, we're keeping to schedule airlines who care. Disgusting behaviour Titan Airlines. Being in the customer industry myself I will teach your staff this. You rely on customers, they don't rely on you

7 czerwca 2024
Opinia niezależna
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Odpowiedź od Titan Airways

We're sorry to hear about your experience and apologise that our service didn't meet your expectations. We would like to learn more about your specific incident and therefore ask that you email our customer service team details for them to investigate and respond. you can contact them on customer.service@titan-airways.co.uk

Oceniono na 5 z 5

What an amazing experience

What an amazing experience. The crew were professional and the plane was immaculate. Legroom +++++ and none of the seats reclined! What a fantastic idea!!!!!

BY554 27/06/24 and TOM555 05/07/24

Witness flight crew decline passengers alcohol and this really made you stand out as a reputable crew, company with good ethics and high safety standards.

What an absolute pleasure.

5 lipca 2024
Opinia niezależna
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Odpowiedź od Titan Airways

We are pleased to hear that you had an 'amazing experience' onboard your recent flight with Titan Airways (operated on behalf of TUI). Thank you for reviewing Titan Airways and we hope to welcome you on board again soon.

Oceniono na 5 z 5

Crew were very nice and helpful

Crew were very nice and helpful, the plane was very comfortable. I was able to see the pilots and they were very nice aswell! I got some signatures for my logbook!

27 czerwca 2024
Opinia niezależna
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Odpowiedź od Titan Airways

Titan Airways would like to say Thank-you for your review. We hope to welcome you on board again sometime in the future.

Oceniono na 5 z 5

We flew BA2641 club europe on 21st June…

We flew BA2641 club europe on 21st June from Malaga to Gatwick operated by Titan Airways and it was a great experience. The crew were attentive nothing was too much trouble the service and food were first class. We were also impressed with the informative and audibly clear updates from the flight deck. I think other carriers could learn lessons from Titan 10/10 . Thank you

21 czerwca 2024
Opinia niezależna
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Odpowiedź od Titan Airways

Titan Airways would like to say Thank-you for your review. We hope to welcome you on board again sometime in the future.

Oceniono na 5 z 5

Very Nice Flight

We flew back from Lanzarote to Gatwick on June 18th, on BA2705, operated by Titan Airways.
The BA check-in experience was awful, opening less than two hours before departure time, only two out of the three desks open, and queues blocking the airport concourse.
By contrast, the flight was amazing - great legroom and friendly staff (remember that?). Didn't try the food or drink, but I vote Titan as our new National Airline!

18 czerwca 2024
Opinia niezależna
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Odpowiedź od Titan Airways

Titan Airways would like to say Thank-you for your review. We will share your kind feedback with the crew that operated this flight and hope to welcome you on board again soon.

Oceniono na 5 z 5

An amazing flight attendant

I would like to say on my way back from Gambia I nearly passed out with food poison I was sick and very upset and distressed, an amazing flight attendant called Justine Camp looked after me and went above and beyond for me, stayed with me until I felt a bit better to go back to my seat, I still feel emotional with her kindness ❤️

23 kwietnia 2024
Opinia niezależna
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Odpowiedź od Titan Airways

We would like to say Thank you for taking the time to review Titan Airways and hope you are feeling now. We will be sure to pass on your kind words and feedback to the Cabin Crew member mentioned. We hope to welcome you on board again in the future.

Oceniono na 3 z 5

Flew recently from Luton to Belgrade

Flew recently from Luton to Belgrade, there was a delay of about 45 minutes as a light bulb had to be replaced, the crew were apologetic and informative.
The A320 is looking dated and the seats are rather thin, it was an unremarkable flight, but I prefer the Wizz air A321 and it's more comfy seats.

19 kwietnia 2024
Opinia niezależna
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Odpowiedź od Titan Airways

Thank you for your feedback.

Oceniono na 5 z 5

Amazing staff

I flew on the 24th April from Bacau to London with them, because wizz air couldn't make it so they send them instead.
As a nervous flyer I must say the staff on the plane were the most friendliest and kind I have ever experienced. They were very caring, helpful, gentle and fun. I have never felt that comfortable flying than I had with them that day.

24 kwietnia 2024
Opinia niezależna
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Odpowiedź od Titan Airways

We would like to say Thank you for your kind words after flying with us recently. I am delighted that the crew looked after you so well and we do hope to have the pleasure of welcoming you on board another Titan Airways flight in the near future. Thank you!

Oceniono na 5 z 5

Great Titan flights Gatwick to Banjul…

Great Titan flights Gatwick to Banjul and return, outbound Mariana and David's service in star Class was excellent, good food and overall experience was great.

15 marca 2024
Opinia niezależna
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Odpowiedź od Titan Airways

Thanks so much for taking the time to leave us your positive comments. We will ensure that we pass on your feedback to the Cabin Crew mentioned. We look forward to welcoming you on board again in the future.

Oceniono na 1 z 5

Titan airways attempting to hide negative reviews!

Just a warning everybody! Titan airways flags negative reviews (but doesn’t seem to want to reply?) and does their best to take them down! They are currently attempting to take down a review about the abuse my disabled mother received on a plane, that their air hostess did nothing about.

1 marca 2024
Opinia niezależna
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Odpowiedź od Titan Airways

Hi there,

We have been having difficulties in claiming our Trustpilot account and have only recently been able to do so.

In flagging your review, we have now received your contact details from Trustpilot and someone from our customer services team will be in touch to learn more about your experience.

Kindest regards,

Titan Airways

Oceniono na 5 z 5

Just used Titan for ski holiday from…

Just used Titan for ski holiday from Gatwick to Innsbruck; the whole experience was fabulous both ways. Will use again and would strongly recommend.
Service was friendly, very helpful and the plane, an Airbus A321 was a treat.

13 stycznia 2024
Opinia niezależna
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Odpowiedź od Titan Airways

Thank you for your review of Titan Airways

Oceniono na 5 z 5

Gatwick to Innsbruck

We had an unavoidable delay arriving in Innsbruck due to fog. We had two aborted landings followed by a 15 min diversionary flight to Munich where we had to sit on the tarmac to await further instructions. During all this time the staff were *excellent* - all the cabin crew and the captain - keeping the spirits up of those of us (the vast majority) who decided not to disembark at Munich. By the time the luggage had been located and removed for the 10 disembarking passengers - a lengthy wait - the weather had sufficiently improved and we were given the go-ahead for a third, and successful, landing at Innsbruck to much cheering and appreciation for the captain. Your staff's attitude is to be commended during what could've been a very fraught and frustrating situation.

6 stycznia 2024
Opinia niezależna
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Odpowiedź od Titan Airways

Thank you for your review of Titan Airways

Oceniono na 1 z 5

Passengers forced to travel on FREEZING COLD plane

I travelled to Gambia on Titan airways in December 2023. I am grateful for the direct flight; formerly having to take connecting flights made the journey tiresome and stressful. However my experience with Titan airways was not a positive one. The food was awful (limited choice of sandwiches that smelt of the burnt plastic wrappers they were served in), uncomfortable seating and on route back the temperature dropped below 4 degrees Celsius in the plane. Blankets were supplied to business class passengers ONLY. I felt cheated of my money and punished for enjoying holiday. Staff explained they could not do anything to improve the conditions on the plane because the thermostat was faulty.

26 grudnia 2023
Opinia niezależna
Oceniono na 5 z 5

As a passenger on the titan Airways…

As a passenger on the titan Airways flight from Edinburgh to lourdes tarbes on the 15th July 2023 which had already been cancelled by another airline the previous day I would like to bring to your attention how good your airline and staff were particularly the girls from the cabin crew. Despite a lengthy delay nothing was too much trouble for them we were constantly kept fed and watered which was amazing since a great number of passengers were sick pilgrims and infants. They kept us abreast of the situation always and when I thanked them one of the girls said they were staying on to look after us as its only a working day for them but a long awaited trip for us so thank you again these girls are a credit and an asset to your company

16 lipca 2023
Opinia niezależna

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