I had a small problem concerning my Thuasne boot. The company listened and came up with a solution. This was great customer service.
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Used Thuasne a few times now always polite and efficient, realy is a pleasure dealing with them. Dealt with Sophie,had a problem with goods purchased around 12 months ago,sent photos,agread a replac... Zobacz więcej
Reakcja na opinię
Does not offer or care about customers outside US. It is impossible to get Knit Rite KAFO socks in Canada as this company has monopolized the distribution system. Available option in Canada is... Zobacz więcej
Reakcja na opinię
First class product and service. Order delivered promptly and well packaged... my mistake that l ordered the wrong item! Called Customer Services and Sophie was excellent. Correct item ordered and ret... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Thuasne imagines, develops and manufactures medical devices allowing everyone to become actors in their own health. For 6 generations and with its 2,200 employees, the Group offers concrete, adapted and innovative health solutions in the fields of orthopaedics, medical compression, home care and sport. www.thuasne.co.uk
Dane kontaktowe
Unit 4 Orchard Business Centre, North Farm Road, TN2 3XF, Tunbridge Wells, Stany Zjednoczone
- 01892481620
- info@thuasne.co.uk
- www.thuasne.co.uk
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Further to my review
Further to my review, Thuasne has replied to my email. It appears that a previous email went astray. They are being helpful and I hope that I will feel better about the company and its products soon.
Very helpful when asking about product…
Very helpful when asking about product and sizing. The product arrived the next day. Excellent service all round. Excellent quality product would definitely recommed this company to others.

Odpowiedź od Thuasne
The item arrived the next day
The item arrived the next day. Which is fantastic, kind and thoughtful of the company. This shows how they are sensitive to me needs. Thank you 😊

Odpowiedź od Thuasne
Excellent service and products, thank you
Service as always excellent. Very helpful staff and always respond to questions. Products I have used have also been excellent, dealt with the issue, and lasted. Thank you all at Thuasne UK

Odpowiedź od Thuasne
This knee brace is awful
This knee brace is awful. I am ordered to wear it for 6 months and the first few days I couldnt get it to stay up.
I have quit wearing it what a waste of money

Odpowiedź od Thuasne
Very fast delivery
Ordered on Friday arrived on Saturday by Royal Mail excellent service.
Thank you

Odpowiedź od Thuasne
Mastectomy Bras
I ordered 3 Mastectomy Bras on the evening of
02nd August 2023 after a bit of a mix up with delivery address and billing address i called Thuasne and spoke to a very helpful lady called Georgia May. who sorted this out for me. My items were delivered on the morning of 04 thAugust and are a perfect fit very soft and comfortable happy to recomend items and the company. Thanks Georgia May for all you help

Odpowiedź od Thuasne
Replacement ankle support
Had an issue with the cord on the Thuasne ankle support. Contacted the manufacturer and after a few questions replaced the brace foc.
Extremely happy with the quick efficient service.
Would definitely recommend the company Thuasne.

Odpowiedź od Thuasne
Sales office so heloful
I tried to place an order with Thuasne but there was a problem with payment so I spoke to Georgia May at Thuasne and was really impressed with her help so placed an order by phone but when it arrived I had ordered wrong size, spoke to Georgia again and returned order same day for a replacement , nothing was too much trouble, she was patient, so helpful and I wish other company's had staff that treated their customers likewise
so thankyou Georgia

Odpowiedź od Thuasne
Best support I have tried for my knee
I have been using the Thuasne Knee brace for osteoarthritis for the past 8 months and cannot recommend it highly enough. Without it I wouldn't be able to do my job offshore. I spoke to customer support to see if I could order new Velcro straps, I was told they do not sell them but posted ones free of charge instead.

Odpowiedź od Thuasne
By far the best compression garment I have tried
The Mobiderm Intimate Shorts is a top quality garment and the best I have tried to control my pelvic and genital lymphoedema.
Everyone I have spoken to at Thuasne has been extremely helpful and supportive and I would highly recommend them to anyone looking for compression garments to manage lymphoedema.

Odpowiedź od Thuasne
Excellent service…
l have used my Thuasne knee brace for over four years, not every day,but when I know there is a lot if walking involved.It has been amazing, giving my knee support during strenuously walks,especially over Covid lock down. Last week, one of the fastening clips broke,so I phoned Thuasne in Tunbridge Wells,who just asked me to send a photo of the faulty Clip and within 3 days a new strap arrives at my home.Great, polite service.

Odpowiedź od Thuasne
emailed twice asking for advice
emailed twice asking for advice. Also requested information pack, No response. Went elsewhere for the product I needed.

Odpowiedź od Thuasne
Super fast delivery
Super fast delivery. Lovely fit and great quality. Amazing customer service too

Odpowiedź od Thuasne
Brilliant product (knee action…
Brilliant product (knee action reliever) but more than that, amazing customer service from Sophie. Thank you so much for all your help.

Odpowiedź od Thuasne
Great knee support & great customer service
Great knee supports. Good for compressing knee swelling & Baker's cyst during walking/skiing. Neoprene is strong but not too thick, so my knees are supported but can still move. Fit well and feel comfortable (I wear one on each knee).
When I had a query, Thuasne responded quickly - great customer service.

Odpowiedź od Thuasne
Feedback on online purchase made
Thank you for providing excellent service. From going to your website, to getting help from the on-line support team, to placing the order and receiving the goods, I cannot fault your company - seamless, efficient and great product.

Odpowiedź od Thuasne
Action Reliever Knee Brace
I originally emailed rewarding how to get the Thuasne Knee Brace on prescription. A helpful pack was sent quickly. I was unable to get it on prescription though as my health authority has not approved it for prescription. My contacts at Thuasne on "Chat" were consistently helpful and informative answering my questions before buying.
I have found the Knee Brace helpful in enabling me to walk more easily despite quite severe knee osteoarthritis. I wear it whenever I go out and am walking any distance.

Odpowiedź od Thuasne
GOOD CUSTOMER SERVICE/SATISFACTION
After contacting the company for a product I needed. Sophie was the lady I spoke to on the phone and she was very approachable and helpful. I received the product I ordered but had to return it because it was the wrong colour. Sophie provided an effective and efficient good customer service right from the moment I placed another order till I received the order. She kept me updated throughout in which
I am grateful.

Odpowiedź od Thuasne
Fantastic product and Company!
I have had thuasne Boa for 6 months - it is an amazing product! Totally protects and supports the ligaments, and is a superior product in my opinion. The company itself are extremely efficient, both in product order, product delivery and customer
after-care/customer service. The sticky bit on one of the strap kept pinging after 6 months, and when I told the company, they asked for a photo and immedately sent a new product! Can't ask for any more than that! It was stress free and I was very impressed. I would highly recommend them!

Odpowiedź od Thuasne
Doświadczenie Trustpilot
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