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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I had a small problem concerning my Thuasne boot. The company listened and came up with a solution. This was great customer service.

Oceniono na 5 z 5

Used Thuasne a few times now always polite and efficient, realy is a pleasure dealing with them. Dealt with Sophie,had a problem with goods purchased around 12 months ago,sent photos,agread a replac... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Does not offer or care about customers outside US. It is impossible to get Knit Rite KAFO socks in Canada as this company has monopolized the distribution system. Available option in Canada is... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

First class product and service. Order delivered promptly and well packaged... my mistake that l ordered the wrong item! Called Customer Services and Sophie was excellent. Correct item ordered and ret... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Producent sprzętu medycznego
  2. Grupa medyczna

Napisane przez firmę

Thuasne imagines, develops and manufactures medical devices allowing everyone to become actors in their own health. For 6 generations and with its 2,200 employees, the Group offers concrete, adapted and innovative health solutions in the fields of orthopaedics, medical compression, home care and sport. www.thuasne.co.uk


Dane kontaktowe

4,4

Doskonała

Wynik TrustScore: 4.5 na 5

67 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,4

Wszystkie recenzje

(67)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 5

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 3 z 5

Further to my review

Further to my review, Thuasne has replied to my email. It appears that a previous email went astray. They are being helpful and I hope that I will feel better about the company and its products soon.

11 grudnia 2023
Opinia niezależna
Oceniono na 5 z 5

Very helpful when asking about product…

Very helpful when asking about product and sizing. The product arrived the next day. Excellent service all round. Excellent quality product would definitely recommed this company to others.

4 grudnia 2023
Opinia niezależna
Logo Thuasne

Odpowiedź od Thuasne

Thank you Lyn, for your positive review. We are happy to have helped.

Thuasne

Oceniono na 5 z 5

The item arrived the next day

The item arrived the next day. Which is fantastic, kind and thoughtful of the company. This shows how they are sensitive to me needs. Thank you 😊

18 listopada 2023
Opinia niezależna
Logo Thuasne

Odpowiedź od Thuasne

Thank you, we appreciate the kind feedback.

Thuasne

Oceniono na 5 z 5

Excellent service and products, thank you

Service as always excellent. Very helpful staff and always respond to questions. Products I have used have also been excellent, dealt with the issue, and lasted. Thank you all at Thuasne UK

12 października 2023
Opinia niezależna
Logo Thuasne

Odpowiedź od Thuasne

Thank you, Simon, for your kind review. We're pleased to have been of help.

Thuasne

Oceniono na 1 z 5

This knee brace is awful

This knee brace is awful. I am ordered to wear it for 6 months and the first few days I couldnt get it to stay up.
I have quit wearing it what a waste of money

28 sierpnia 2023
Opinia niezależna
Logo Thuasne

Odpowiedź od Thuasne

Hi Patti, I'm sorry you've had this experience. I can see you're based in the US, which is a different company to Thuasne UK. If you contact them via the page on their website https://www.thuasneusa.com/contact/ I'm sure someone will be happy to help resolve your issue.

Oceniono na 5 z 5

Very fast delivery

Ordered on Friday arrived on Saturday by Royal Mail excellent service.
Thank you

2 września 2023
Opinia niezależna
Logo Thuasne

Odpowiedź od Thuasne

Thank you for leaving a positive review, we appreciate this.

Thuasne

Oceniono na 5 z 5

Mastectomy Bras

I ordered 3 Mastectomy Bras on the evening of
02nd August 2023 after a bit of a mix up with delivery address and billing address i called Thuasne and spoke to a very helpful lady called Georgia May. who sorted this out for me. My items were delivered on the morning of 04 thAugust and are a perfect fit very soft and comfortable happy to recomend items and the company. Thanks Georgia May for all you help

1 sierpnia 2023
Opinia niezależna
Logo Thuasne

Odpowiedź od Thuasne

Thank you for leaving such a positive review, we will ensure this gets passed on to Georgia

Thuasne

Oceniono na 5 z 5

Replacement ankle support

Had an issue with the cord on the Thuasne ankle support. Contacted the manufacturer and after a few questions replaced the brace foc.
Extremely happy with the quick efficient service.
Would definitely recommend the company Thuasne.

21 lipca 2023
Opinia niezależna
Logo Thuasne

Odpowiedź od Thuasne

Thank you for your kind review. We're pleased to have helped.

Thuasne

Oceniono na 5 z 5

Sales office so heloful

I tried to place an order with Thuasne but there was a problem with payment so I spoke to Georgia May at Thuasne and was really impressed with her help so placed an order by phone but when it arrived I had ordered wrong size, spoke to Georgia again and returned order same day for a replacement , nothing was too much trouble, she was patient, so helpful and I wish other company's had staff that treated their customers likewise
so thankyou Georgia

1 sierpnia 2023
Opinia niezależna
Logo Thuasne

Odpowiedź od Thuasne

Thank you for your kind review we really appreciate it and we will pass this on to Georgia in our customer service team.

Thuasne

Oceniono na 5 z 5

Best support I have tried for my knee

I have been using the Thuasne Knee brace for osteoarthritis for the past 8 months and cannot recommend it highly enough. Without it I wouldn't be able to do my job offshore. I spoke to customer support to see if I could order new Velcro straps, I was told they do not sell them but posted ones free of charge instead.

24 lipca 2023
Opinia niezależna
Logo Thuasne

Odpowiedź od Thuasne

Thank you for your review Erik. We are happy to have helped.

Thuasne

Oceniono na 5 z 5

By far the best compression garment I have tried

The Mobiderm Intimate Shorts is a top quality garment and the best I have tried to control my pelvic and genital lymphoedema.

Everyone I have spoken to at Thuasne has been extremely helpful and supportive and I would highly recommend them to anyone looking for compression garments to manage lymphoedema.

16 czerwca 2023
Opinia niezależna
Logo Thuasne

Odpowiedź od Thuasne

Thank you for your kind review we really appreciate it, we are very glad to hear that the Mobiderm shorts have been helping.

Thuasne

Oceniono na 5 z 5

Excellent service…

l have used my Thuasne knee brace for over four years, not every day,but when I know there is a lot if walking involved.It has been amazing, giving my knee support during strenuously walks,especially over Covid lock down. Last week, one of the fastening clips broke,so I phoned Thuasne in Tunbridge Wells,who just asked me to send a photo of the faulty Clip and within 3 days a new strap arrives at my home.Great, polite service.

11 kwietnia 2023
Opinia niezależna
Logo Thuasne

Odpowiedź od Thuasne

Thank you for the positive feedback, it is greatly appreciated and we are happy to have helped.

Thuasne

Oceniono na 2 z 5

emailed twice asking for advice

emailed twice asking for advice. Also requested information pack, No response. Went elsewhere for the product I needed.

12 kwietnia 2023
Opinia niezależna
Logo Thuasne

Odpowiedź od Thuasne

Hi Sue,

We apologise that you have not received a response. This has been looked into and we cannot seem to locate the emails you have sent. Please can I ask which email address you sent the emails to so we can investigate this further for you.

Thuasne

Oceniono na 5 z 5

Super fast delivery

Super fast delivery. Lovely fit and great quality. Amazing customer service too

30 marca 2023
Opinia niezależna
Logo Thuasne

Odpowiedź od Thuasne

Hi Michelle,

Thank you for your review. We appreciate the positive feedback.

Thuasne

Oceniono na 5 z 5

Brilliant product (knee action…

Brilliant product (knee action reliever) but more than that, amazing customer service from Sophie. Thank you so much for all your help.

14 lutego 2023
Opinia niezależna
Logo Thuasne

Odpowiedź od Thuasne

Thank you for your review, we appreciate the feedback and we will pass this on to Sophie.

Thuasne

Oceniono na 5 z 5

Great knee support & great customer service

Great knee supports. Good for compressing knee swelling & Baker's cyst during walking/skiing. Neoprene is strong but not too thick, so my knees are supported but can still move. Fit well and feel comfortable (I wear one on each knee).
When I had a query, Thuasne responded quickly - great customer service.

8 lutego 2023
Opinia niezależna
Logo Thuasne

Odpowiedź od Thuasne

Thank you for your positive feedback, we are happy to have helped.

Thuasne

Oceniono na 5 z 5

Feedback on online purchase made

Thank you for providing excellent service. From going to your website, to getting help from the on-line support team, to placing the order and receiving the goods, I cannot fault your company - seamless, efficient and great product.

20 stycznia 2023
Opinia niezależna
Logo Thuasne

Odpowiedź od Thuasne

Thank you for your lovely review. We're pleased to have helped.

Thuasne

Oceniono na 4 z 5

Action Reliever Knee Brace

I originally emailed rewarding how to get the Thuasne Knee Brace on prescription. A helpful pack was sent quickly. I was unable to get it on prescription though as my health authority has not approved it for prescription. My contacts at Thuasne on "Chat" were consistently helpful and informative answering my questions before buying.

I have found the Knee Brace helpful in enabling me to walk more easily despite quite severe knee osteoarthritis. I wear it whenever I go out and am walking any distance.

28 grudnia 2022
Opinia niezależna
Logo Thuasne

Odpowiedź od Thuasne

Thank you for your kind review, we are glad to hear that the brace has been helping. Please don't hesitate to contact us if you need any future assistance.

Thuasne

Oceniono na 5 z 5

GOOD CUSTOMER SERVICE/SATISFACTION

After contacting the company for a product I needed. Sophie was the lady I spoke to on the phone and she was very approachable and helpful. I received the product I ordered but had to return it because it was the wrong colour. Sophie provided an effective and efficient good customer service right from the moment I placed another order till I received the order. She kept me updated throughout in which
I am grateful.

19 października 2022
Opinia niezależna
Logo Thuasne

Odpowiedź od Thuasne

Thank you for the positive review. We are very pleased that you have had a worthwhile experience. This will be passed on to Sophie in our Customer Service team.

Thuasne

Oceniono na 5 z 5

Fantastic product and Company!

I have had thuasne Boa for 6 months - it is an amazing product! Totally protects and supports the ligaments, and is a superior product in my opinion. The company itself are extremely efficient, both in product order, product delivery and customer
after-care/customer service. The sticky bit on one of the strap kept pinging after 6 months, and when I told the company, they asked for a photo and immedately sent a new product! Can't ask for any more than that! It was stress free and I was very impressed. I would highly recommend them!

23 listopada 2022
Opinia niezależna
Logo Thuasne

Odpowiedź od Thuasne

Thank you for your lovely review. We're pleased to have helped.

Thuasne

Doświadczenie Trustpilot

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