As with most of the recent reviews. We spoke to think it simple back in 2023, promised low rates, new phone and no termination fee’s. All seemed fine until we started getting letters fro... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I changed from BT in order to significantly reduce my costs. BT haven't fully acknowledged my departure, and are still sending me bills. I've cancelled my direct debit and just pass any correspondence... Zobacz więcej
Reakcja na opinię
Spoke with Zach who was beyond helpful, because of his call I discovered I was being overcharged by BT. I’d be lying if I said I understand the inner workings of broadband and telephone lines but £90(... Zobacz więcej
Reakcja na opinię
I had a call from Francesca from 'Think it Simple' who managed to save approximately 40% on my current Electricity Charges per annum. I am usually defensive when receiving cold calls but I found Franc... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Dostawca usług telekomunikacyjnych
- również w kategorii:
- Dostawca internetowy
- Dostawca internetu i telefonu
- Dostawca usług internetowych
- Sklep z telefonami komórkowymi
O Think it Simple
Napisane przez firmę
Why Pick Think It Simple?
We believe in keeping everything simple.
No more waiting on hold for hours to talk to a human. We pick up our phones within 5 rings.
No more complicated packages. We keep our packages and pricing simple and clear.
No more random outages. We make sure the technology is always the best to reduce to chance of problems.
Find out more about what we offer by clicking one of the services below.
BROADBAND VOIP PHONE MOBILE PHONE ENERGY
Dane kontaktowe
Turkey Court, Turkey Mill, ME14 5PP, Maidstone, Zjednoczone Królestwo
- 03300 240 180
- info@thinkitsimple.com
- www.thinkitsimple.com
3,3
Średnia
359 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Always ready to hel
25 stycznia 2022
Odpowiedź od Think it Simple
Hello David,
Thanks for your review, our team are always happy to help if you need us. Please let us know if you require any assistance in the future.
Michael, Think it Simple
Odpowiedź od Think it Simple
Hi Paul,
Thank you for leaving a review about your experience, we are glad to hear we were able to assist you with this matter. If you require anything further please do not hesitate to get in touch.
Kind Regards,
Michael, Think it Simple
Excellent service with prompt action
16 grudnia 2021
Odpowiedź od Think it Simple
Hi Gary,
Thank you for your review of Think it Simple. We always strive to ensure we live up to the level of service that you have received from us. Please contact our friendly customer service team on 03300 240 180 should you require any further assistance.
Kind Regards,
Think it Simple
Shaun was a Really helpful contact
Shaun was a Really helpful contact, everything arrived and installed correctly and working first time, Many thanks
3 grudnia 2021
Odpowiedź od Think it Simple
Hi Paul,
Thank you for your review of Shaun, I have fed your kind words to his managers. If you need anything in the future then please do not hesitate to contact us on 03300 240 180.
Kind Regards,
Michael, Think it Simple
Have had lots of Help from the legal…
Have had lots of Help from the legal team. they give lots of help and advise. problem still ongoing but feel more confident going ahead. will give another review when Sorted
1 grudnia 2021
Opinia niezależna
Odpowiedź od Think it Simple
Hi Linda,
Thank you for leaving a review of your ongoing experience with Think it Simple. We are happy to be able to assist you with your queries and are always on hand should you need us.
Kind Regards,
Think it Simple
Thanks to Shean and Stanley for helping…
Thanks to Shean and Stanley for helping me switch providers without having to pay the 1000 pound termination fee. You have been very helpful. Thanks again Allan
24 listopada 2021
Odpowiedź od Think it Simple
Hi Allan,
Thank you for your review of both Shean and Stanley, I will pass this feedback onto their managers for their hard work. If you need any more help in the future please give us a call on 03300 240 180 and we will be happy to help!
Kind Regards,
Michael, Think it Simple
I was told that termination fees with…
I was told that termination fees with my previous supplier, BT, would be paid. After accepting Think it Simple's terms and setting up account I was told my BT contract termination fees could not be paid as my line was a residential line and not business even though the line is solely used for business purposes.
19 listopada 2021
Odpowiedź od Think it Simple
Hi Ken,
It is sad to hear of your experience to date. I am having trouble locating your account with the information I can see on my end, please could you contact our customer service team on 03300 240 180 with your account details so we can investigate this for you.
Kind Regards,
Think it Simple
I was charged a termination fee and…
I was charged a termination fee and Stanley couldn’t have been more helpful or patient and reassuring that things will be resolved
18 listopada 2021
Odpowiedź od Think it Simple
Hi Frances,
Thank you for kind words about Stanley, we are glad to hear that he was able to assist you with the issues you had been having from your previous provider, I will pass your feedback to Stanley's managers. If you need anything else then please do not hesitate to contact us on 03300 240 180 and we will be happy to help.
Kind Regards,
Michael, ThinkitSimple
Great service when I received a call from Think to discuss…
I received a call from Think to discuss how I could save money on my bills. After reviewing with the Account Manager Alex, who was very understanding of my position he assured me that there would not be a cost for leaving my previous supplier. I then talked with Stanley in the Legal Dept and he helped me through the whole process so that I could fully understand the way the financial implications worked. He was extremely helpful and thorough and therefore I did not have to pay any money to enable the changes to happen. Great service with a truly human touch.
12 listopada 2021
Opinia niezależna
Odpowiedź od Think it Simple
Hello Andrew,
Our team are always striving to achieve a high level of customer care throughout your entire journey so I am pleased to see that this has been met once again. We like to provide simple and easy to understand resolutions to all situations and are always happy to help you. Please call our customer service team on 03300 240 180 if you need any assistance in the future.
Kind Regards,
Michael, Think it Simple
great so far
great so far, always happy to help and even gave me a follow up call to see if BT had sent me anything since leaving them!
12 listopada 2021
Opinia niezależna
Odpowiedź od Think it Simple
Hi Kevin,
Thanks for taking the time to leave a review of your experience to date. We are always on hand should you need anything during your time with us, please do not hesitate to call us on 03300 240 180 if you need anything.
Kind Regards,
Michael, ThinkitSimple
I moved to Think it Simple and was hit…
I moved to Think it Simple and was hit with a huge termination fee from BT - Think advised they could deal with this for me and I wouldn't have to pay anything - they have stuck to their word and I am very impressed. Would recommend to Think to anyone.
12 listopada 2021
Opinia niezależna
Odpowiedź od Think it Simple
Hello Alison,
Thank you for your kind words about our company, we are glad to have been able to help you with the issues you were facing. If you need anything else in the future please let us know on 03300 240 180 and we will be more than happy to assist.
Kind Regards,
Michael, Think it Simple
I HAD TO MOVE MY CONTRACT FROM PREVIOUS…
I HAD TO MOVE MY CONTRACT FROM PREVIOUS SUPPIER WHO WAS CAHRGING ME MORE FOR MY SERVICES AND THEY WERE GOING TO CHARGE ME £1800 FOR LEAVING THEM EARLY BUT THINK IT SIMPLE HELPED ME AND I DIDN'T HAD TO PAY ANYTHING.
I WOULD DEFINETLY RECOMMEND THINK IT SIMPLE .
11 listopada 2021
Opinia niezależna
Odpowiedź od Think it Simple
Hello,
Thank you for leaving the above review, it is glad to see that our team have managed to assist you with the issues you were having with your previous provider. Our team are always on hand to offer advice and provide assistance should you need it, please contact us on 03300 240 180 if you need anything further.
Kind Regards,
Michael, Think it Simple
Odpowiedź od Think it Simple
Hello,
Thank you for your review of the service you have received with us. We are always happy to hear when our customers are receiving the level of service we strive for. Please contact us on 03300 240 180 if you ever need anything.
Kind Regards,
Michael,
Think it Simple
Stanley has been nothing but…
Stanley has been nothing but professional and has put my mind at rest during every conversation we have had and email correspondence's have always been swift and precise. Always very pleasant and is a credit to your company.
3 listopada 2021
Odpowiedź od Think it Simple
Hi Amanda,
Thank you for your feedback on Stanley, it is lovely to hear that he has managed to help you throughout your journey. We have passed on your kind words to his managers for you as well.
Kind Regards,
Michael, ThinkitSimple
The young man who rang me was…
The young man who rang me was exceptionally polite and helpful. He explained to me the purpose of his call and I confirmed that I had received my refund. Great work!
2 listopada 2021
Odpowiedź od Think it Simple
Hi Susan,
Thank you for taking the time to leave us a review, it is always lovely to hear that our agents are maintaining the high standards we work towards. We are always happy to help if you need us in the future.
Kind Regards,
Michael, ThinkitSimple
Done their work as they promised
Done their work as they promised. Excellent service and communication.
2 listopada 2021
Odpowiedź od Think it Simple
Hi,
Thank you for your review of our company, we pride ourselves on delivering exceptionally high customer service. Please do not hesitate to contact our customer service team on 03300 240 180 if you require assistance.
Kind Regards,
Michael, ThinkitSimple
Odpowiedź od Think it Simple
Good afternoon,
Thank you for your review, I am happy to hear our team have managed to assist you with your queries. Feel free to get in touch on 03300 240 180 should you need anything further.
Kind Regards,
Michael, ThinkitSimple
Polite and understanding representatives
After reviewing my current provider I found that Think It Simple wasn't significantly cheaper as we won't be making any out going call from our business that can't be done on our mobile phones. So I decided not to move but I found that the rep from Think It Simple remained very polite after I probably wasted a fair amount of their time. I would definitely consider them under different circumstance.
27 października 2021
Opinia niezależna
Odpowiedź od Think it Simple
Hi Daniel,
Thank you for the review of our new connections team! We are happy to hear that our reps are maintaining the level of service we strive to achieve and are sorry to hear we were unable to assist you at this moment in time. We are more than happy to speak to you in the future to see if we can save you money but please feel free to contact us any time on 03300 240 180 should you wish to discuss potential savings again.
All the best, Michael
Think it Simple
so far they have been great
19 października 2021
Odpowiedź od Think it Simple
Hi Stephen,
Thank you for leaving the review of our services to date. We are happy to hear that you are having a great experience with us.
If you ever need anything in the future then please feel free to contact our customer services team on 03300 240 180 and we will be happy to help.
Kind Regards,
Michael, Think it Simple
Highly recommend
A fantastic service from start to finish, well organised, efficient, super fast installation and a smooth process, prices beat all previous quotes from other suppliers. Highly recommend.
25 kwietnia 2021
Odpowiedź od Think it Simple
Good morning,
Thank you for taking the time to leave a review for us, we are happy to hear that the process was smooth and hassle free. We aim to ensure this remains the case from start to finish at all times whilst remaining at such a competitive price for the services received. Please feel free to contact our friendly customer service team on 03300 240 180 if you require assistance moving forward.
Many Thanks,
Michael, Think it Simple
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.