The Walking Company Recenzje 

Wish I had realized what a terrible company this is. I ordered 3 different sets of boots after being ‘helped’ to get the right size. NONE of them fit, 2 pairs were laughably too small. But the worse is I sent them all back with their return forms and they STILL have not credited ME FOR THEM. HUNDREDS OF DOLLARS OF GOODS and no credit.

I purchased $211.64 boots. Returned the boots 11/19/24, they received the boots 11/20/24, and claimed my return was processed to my bank. As of today I still have not received my money. DO NOT BUY FROM THE WALKING COMPANY!!

Purchased two pairs of sandals. One did not fit correctly so I decided to return it. I processed the return as per their specific directions through Happy Returns. It was dropped at the appropriate place and packaged with the pre-printed return label. A month later and I'd heard nothing. I contacted The Walking Store and they claim that they have no record of my return. I contacted Happy Returns and they directed me back to The Walking Store. I AM NOW OUT $60 for this return!!! I am more than upset and don't find their response adequate or helpful in any way. As far as I'm concerned this group is not trustworthy and has no intention of processing return refunds. AVOID PURCHASING FROM THEM!!

Don’t bother! Ordered shoes, right box, wrong color. Thought it was a one time mistake. Nope! Second Order-same. Right box, wrong color. Never ordering from them again.👎

If there was a negative number of stars I would have chosen that!
I ordered a pair of boots using a discount coupon and at the very last moment of the purchase process, as I hit the order button, the price reverted back to the full price!
I immediately tried to cancel the order using the email link for that on their own website, when I did not receive any kind of confirmation (aside from an auto-generated acknowledgement), I called customer service and was assured the order was cancelled.
Three days later, still no refund and an email claiming the order was on its way, and it was too late to cancel! The date the shipping label was created was 3 days after I cancelled this order!
Now I am being told that there will be a $10 fee for handling the refund/return. This is very poor customer service. Truly disgusted with this horrible customer service.

This company is horrible to deal with very slow delivery. When you return items you better keep track of your tracking numbers! They claim they didn’t receive 3 pair of shoes I returned! I do have the tracking info. Looks like it will be a fight to get my refunds!
When you do get a return processed - Their return department takes several weeks - mine took a month to issue return now wondering if I will actually get the refund ever! I will never purchase anything from this company again!

Months later and no call back from an employee who was supposed to call back. Many calls were made. I do not recommend doing any business with this company anymore. They have changed. Different since online. Poor.

I purchased a pair of sandals for $125.00. Two months later on my 4th wearing the strap broke. I contacted them to correct the situation. Here is the consistent response I got from them “I’m very sorry for the delay in addressing your concern about the defective shoes from Order #WK1526728…I will investigate the status of your return and ensure that it is handled correctly. (Aug29). Still no response from them. The response came from Lawrence Customer Experience team. I would discourage customers from using The Walking Company. No follow through. I went ahead and purchased shoes from Macy’s because they stand behind their products.
Kathy LaFollette

The company was very responsible and mature about exchanges and returns. I bought two shoes from the company because I was unsure of what size I should get and ended up returning one. Customer service was very attentive and considerate in terms of responding to my problems with it. They apologized and offered solutions in a way that I was surprised about.

Their new fit to size really helped me find the right size. When I tried on the shoes they fit really well, and I love them. Very comfy and no need to break in. I really got great everyday work shoes from walking co.

I purchased sandals that were $129 and after 3 months of normal use, not every day, they are already falling apart. I've sent photos to the company that show on both shoes the tears in the seams around the base pad of the shoe, the sides are coming off. I was told that was normal wear and tear and they cannot refund or replace.

Wouldnt process refunds! The items reached them over 10 days ago and they say they have system discrepency and then go unresponsive to process refunds. Fraudulent company! Stay away

Quick shipping and great quality! I bought some new clogs from dansko with the new 20% off. Some of the reviews I've seen made me a bit nervous about buying, but it ended up being very smooth. Customer service assisted, and the clogs fit very well! I will be coming back for more :D

Yesterday, I ordered two pairs of shoes from this company. When I read the receipt, it showed that they're sending me the wrong size for one of the pairs. So, I called the number on the receipt. Whoever answered had me go through a ridiculous number of loopholes to prove my identity including asking me for my personal bank account and routing number. I didn't use my bank to pay for these shoes - I used Cap 1. I had to call them 4 times yesterday because the call kept dropping and I couldn't get confirmation that they would send me a return label to return the small shoes for the right size. In addition, they kept trying to sell me a $100 gift voucher to Target or Walmart for $5.95. I only wanted a return label to return the small shoes for my correct size. When I finally hung up for the last time, I was flabbergasted by the entire ordeal. I just spent an hour at my bank this morning getting a new checking/savings account. I could kick myself for giving them my bank information when I didn't even use the bank with that information to buy the shoes. I don't know who these people are but they cannot possibly represent this store. I eventually googled the store's customer service number and got hold of a woman who spoke fluid English. The others I spoke with yesterday were nearly impossible to understand and they spoke over me during each call I made to them. The issue will eventually be resolved now that I have the correct customer service number. I do NOT recommend that you waste your time with this company. Find the shoes you want elsewhere. Utter nightmare.

Horrific customer service. I realized after submitting an online order that an incorrect address had overwritten the address i filled in when checking out. I attempted immediately to correct that - twice within the same night via email to their customer service and again via phone two days later. they would not correct the shipping address and would not refund the purchase despite my contacting them well within the timing to correct. the 1 star reviews indicate this a terrible company to try and do business with. i would avoid at all costs - there are so many places to buy shoes from - choose one that is reputable and has good customer service.

I searched the web for a pair of comfortable white sandals to wear to a class reunion. Most of the reviews were OK, but some comments always alluded to the fact that something about them was uncomfortable. Then I went to the Walking Company website and read the reviews for their ABEO Riviera Stretch sandal.
They arrived in less than a week, and didn’t break the bank. I couldn’t believe how comfortable they were, right out of the box! I am 79 with common foot problems for my age, including two bunion surgeries and I pride myself in dressing stylishly.

Made my first purchase with this company recently. I bought sandals that had just been reduced on "Final Sale." The sandals I received were dirty and had obviously been worn in dirt. When I contacted the company, they offered a credit vs. the refund I requested. After seeing the complaints on this website regarding refund processing, I didn't fight it. Their email stated that "final sale" meant just that, despite the credit and acknowledgement that this was unfortunate. however, final sale isn't legally binding when a product is mis-represented. I did let their customer experience team know my disappointment with the wording. The sneakers I ordered with the credit were new, thankfully.

These shoes from The Walking Company are comfortable and affordable. I recommend them as a solid purchase. Definitely worth the reasonable cost for supportive, well made footwear.

As others have mentioned, it is nearly impossible to return shoes from this place. I got errors on their website when trying to do a return (within their posted return time) so emailed them. No response. I called and now they are saying it is too late to return them. There are a lot of places you can get quality shoes. I would avoid this place.

I got these sandals to wear this summer with my shorts. So cuuute and comfortable. I receive compliments every time I wear them!!!
I wish I could include a picture on here. ^_^