The Walking Company Recenzje 

Don't walk but run away from this company. By far the worst online company I have ever dealt with. Spoke to 7 different people and a supervisor, one more incompetent than the other. I was on the phone for almost 2 hours trying to locate a lost package, for over 10 days. They promised FedEx sent the package but after 1 week, it still states on the FedEx site that the package never arrived at the original shipping facility. I wish I read all the other reviews before I ever bought from The Walking Company!

Terrible experience all the way around. The Worst!
First, the quality of the Abeo shoes has gone down. Second, when calling with questions, I am speaking to someone overseas, which always is a challenge.
Third, I wrote a lengthy note, (to the .com which I was directed to online) asking questions about the Metatarsal support which was totally different than previous shoes I owned from them. I received an AI response! Which did not address my questions! What!??? And nowhere to direct it to otherwise.
If this company goes out of business, it will be no surprise to me.

Great selection of comfortable shoes, but getting them is another matter. Delays, “Fed Ex” that takes a week, inability to change orders even though the items haven’t been sent out yet. Customer service reps try, but they are helpless in the face of their delivery policies.

I would not shop with them again—too unpredictable.

My experience is exactly like the other recent negative reviews. I ordered my shoes on April 10th and my credit card was immediately charged. The website said it was in its way on April 11th and a Fedex tracking number was given. It is now April 19th and the Fedex site still indicates “label created” but they still do not have the shoes. I called The Walking Company this morning and waited online for 15 minutes (not a good sign when you keep hearing a recorded message saying “due to a high call volume, wait times are longer than usual”). I finally spoke to someone who kept giving me multiple different dates and stories but no definitive answer on when my order was allegedly shipped. I finally just said to her “This is not a Fedex scanning issue. It does not take Fedex 4 days to scan an item that left your warehouse on April 15th as you say. I just want a straight answer to whether or not my order has even left your facility.” She then kept repeating that my order was in process and that it left the warehouse on April 18th (another new date) and to check back on Monday. Something is definitely going on with their ability to fulfill their orders lately. From all the negative reviews, it seems that many people have the same issue going back further than my own experience. I love their shoes but will never order from them again.

I ordered shoes on 4/2. The shipping time was 5 to 7 business days. 7 business days from 4/3 was the 11th. I sent an email on Sunday that was answered by AI and wasn't followed up on. I called today. Come to find out they haven’t even been shipped until today according to the person I spoke with they may not get here until the 24th. At no point was it communicated to me there was any sort of a delay. Delays are understandable but the lack of communication shows a general lack of decent customer service.

Further, according to Fedex they will don't have the shoes. I am hoping this is just a delay in FedEx scanning them, but will check back later.

Since the 4/2 I have gotten almost 30 marketing emails so I know their email system works.

I haven't ordered shoes from them before so I made sure to order in enough that if the shoes didn't fit, I'd have time to exchange them before my graduation. Now, if they don't fit there won't be enough time.

I will not be shopping with them going forward

My box of 3 pairs of shoes were sent to an incorrect address. I had to find them with the help of the hotel manager where I was staying. It took a week to get the email saying they were delivered and a week to get them after that.

Customer service said they would replace them (before I found them), but that was a hollow offer since they were out of stock.
I tried on the 3 pairs, and 1 pair--Revere brand fit well. The Abeo Veranda ran small or were mismarked--they said 8.5M but were either an 8 or 7.5. The Abeo Isle was the right size but not that comfortable.

I tried to return them, but The Walking Company wanted me to pay $10 to return them which I thought was improper given that they made the delivery mistake, and one pair were not the size marked. Then, they decided I could not return them because they were on "final" sale.

The stores in Schaumburg and a south suburb of Chicago were no longer open--none of TWC stores are open, despite their website. I gave up. I was going home, and I gave the shoes to my co-workers. And, yes, there were AI bots trying to help me. Ridiculous.

I ordered shoes that had to be returned. I’ve been waiting over two months for a return. Only AI customer service. I wish I had looked up reviews on this website before ordering.

This company has been gaslighting me for a year, and no sign of a refund. They are no longer a US based company, and no longer honest.

Zero stars. It's a scam like everyone else says. The products are far cheaper than the prices and you WILL NOT get a refund when you return your items. AI generated responses to all contact.

Edit: More details. When you try to call, an extra 1 is automatically added to the number and it will not be usable. Delete the 1 if you want to wait on hold long enough to reach a representative. I'm not sure if it was my two emails threatening legal action against them if I did not hear back from a human being (after getting an AI response to my first email), but I did end up getting all of my purchases refunded. The excuse was "Our warehouses are very busy right now and the refunds are probably just taking longer to process." Their website says to wait for standard shipping times and then add ten days for processing before expecting a refund. This was over a month after I had sent back the shoes.

This company is a SCAM ...buyer beware! Seems they do this to many consumers!! Bought 4 pairs...all same size...all too small...tried on, too small, packed back up all 4 perfect shape, as received. They refunxed after 7 weeks 3 of 4...claimed one pair worn when I asked why 3 vs 4 refunded. Claim worn..could not have worn too small. We'll ither reviews shiw this is the Game they play. So they are trying to keep money and product...wish I had looked up prior to buying. An F rating and Same Scam with many others reporting them!
BBB Rating
F
Reasons for rating
Failure to respond to 15 complaint(s) filed against business
24 complaint(s) filed against business

RUN AWAY! This company is a scam! I ordered 2 pairs of shoes and returned one pair that didn't fit per customer service. Kept tracking info, but refund never came. Like other customers found, they don't answer the phone, return your email, and use AI to pretend to respond! Still no refund after 6 weeks! UPDATE: After numerous contacts in various ways, including website, emails, and even a call to another number, my full purchase price for the pair I returned was credited 10 weeks after purchase to my credit card on March 10th. So keep trying if you are still waiting. But better yet, don't order from them ever!

When the store was in my area, I couldn't have had a better experience. Since then, I had one order that wasn't shipped, and I had to remind them and a recent on that the shoelace broke in two weeks and the sole had issues in two months. Emailed back and forth with the pictures and they replied they can do nothing. Blamed it on how where I wear and such. Put them on, drive to work, sit at desk, go home, repeat. I can count on one hand I have taken time to write a review, and, in this case, it should have a zero rating. Won't get my business again.

Ever since your stores closed, it has become really difficult to choose shoes from your company. Ive been a long-time customer of ABEO, but now it's especially challenging, particularly when it comes to getting a refund for my returned order. The last representative I spoke with was hard to understand before Lorence, but Lorence explained everything clearly, including why I received two packages due to the duplicate order ABEO-155108. I apologize for being rude to Lorence, but he was very patient and did an excellent job. You should definitely keep Lawrence on your team.

I suspect this company is a sham. I ordered metatarsal support sneakers which were almost a size and a half too big. I decided return and opted for a refund. This was over 6 weeks ago. I inquired and was told the refund was processing. That was on Dec 9 2024. I have yet to see the money refunded. I am genuinely concerned. DO NOT ORDER FROM THIS COMPANY. I am out $69 right now.

Ugh I wish I had read these reviews before I ordered. Cute pics online, great marketing, but none of their shoes fit or felt comfortable, and I really wonder about their R&D. Returning the shoes was a TOTAL drag. They didn't issue me enough shipping labels, wrote an email, got a nonsense AI response, had to call in multiple times to get more, sent them in, no response for weeks, wrote in, got an AI message, then eventually a partial refund, so I called in and finally got the full refund. The customer service when I called in has always been great but absolutely ridiculous how much time and effort.

Do not order from the walking company. They have deducted $110.20 from my account. I haven’t received anything from them, not even a confirmation of my order. I have sent 3 e-mails and called and waited for a long time. After holding a message comes saying to e-mail them and they disconnect you.

Slow processing. Advertise discounts don’t work and they make it very difficult to follow up and hold them to their word. Customer service is entirely AI generated and quite frankly not just inept but also condescending. The use of legal language will help to hold them accountable.

If I could rate zero I would, I bought a pair of shoes they came in a timely manner. I tried them on for two hours the heel slipped so I sent it back original box original shipping package, etc. and they refuse the refund. Said I could either forfeit my money and the shoes or take the shoes back, which don’t fit.

Return policy - deducting $10 for shipping on any returns. Takes long time to receive item. Only available option on the East Coast is online. Customer service hours are minimal. Not conducive to online shopping. Need to change some policies and be available to customers.

Wish I had realized what a terrible company this is. I ordered 3 different sets of boots after being ‘helped’ to get the right size. NONE of them fit, 2 pairs were laughably too small. But the worse is I sent them all back with their return forms and they STILL have not credited ME FOR THEM. HUNDREDS OF DOLLARS OF GOODS and no credit.