The Walking Company Recenzje 

Easy experience and fast shipping. Shoes were great and customer service was knowledgeable and helped with an easy exchange. Reading the other reviews here I’m shocked as this wasn’t my experience at all. Maybe they are under new ownership.

Love their quality - BUT - as only place to buy is online, you must know exactly the fit you need. Returns and exchanges are EXTREMELY DIFFICULT, and they charge you for the return.

Do not order from The Walking Company's online store! I ordered a pair of Dansko clogs in the size I normally ordered in back in April of 2024. I tried them on and they were too big. I called to return and get a refund. The customer service rep said, "Okay I will be sending you your store credit when we receive the shoes". I told her I wanted a refund. That never happened a credit voucher shows up in my email about 3 weeks later. I called and was told I would get a refund. Never came! I decided just to use the credit on a pair of sandals. Again too big. I called for an exchange for a smaller size on 06/01/2024. Fed Ex confirms receipt of return on 06/06/2024. I called on 07/03/2024. I was told the item was sold out. I stated the representative stated it was available on June 1st when I called. It has been a run around. DO NOT buy from them. For years I went to the retail stores to buy my shoes for work. They closed and there are not stores in my area. The on-line store is a joke. I have a credit of $125.00 that who knows if I will ever receive a well made shoe in a size that fits. I do not have faith!!
I finally got the smaller size. They do not fit well but were marked. “No returns or exchanges”.
I did finally receive a refund. A customer service representative tried to call me back but I didn’t answer as I don’t answer numbers I don’t know. I am satisfied with the outcome but wish it hadn’t taken so many phone calls.

the worst company to buy shoes from. The sale shoes arent fit to be given away to charity. The first ones I ordered , i couldnt even get my foot into ballet flats . so tight was the elastic sewing. The second pair velcro was made so badly they were impossible to attach. Whats so hard about making a shoe. Because they are made in China probably pay 2 cents an hour. Dont buy these shoes. No refund at all.

Ordered a pair of boots and they arrived in a damaged condition. Called customer service --they were out of country and told me I would have to pay a return fee even though the shoes were damaged. The day I ordered the boots they started to bombard me with marketing emails. I really regret not having checked online reviews first, as this company has a really bad reputation.

I ordered 2 pairs of shoes-very uncomfortable, they reminded me of cheap Payless shoes. I returned both via FedEx and received neither a refund nor any communication from the company . I was able to check FedEx tracking and confirm they had been delivered 2+ weeks earlier. I called Walking Co. Customer service and they refunded my money - makes me wonder, what happens if you don’t call and follow up, or if you are busy and forget? This company seems like a scam. Also, they charged me $10 for the return. Save your money and buy shoes somewhere else!

I ordered a pair of shoes that turned out to be permanently out of stock, they charged me for them, sent me an order confirmation and never notified me of the status of the order. After emailing and calling the company several times with no answer after this, over a week later I finally got in touch with them by phone the minute that they opened their telephone lines for the day. After the CSR got in touch with the walking co team, the rep told me that someone must have ordered them at exactly the same time that I did and they got the shoes. Then why were both orders charged? And why did I have to pursue a refund that this rep told me I would receive? I will let trust pilot know if I do not receive the promised refund. Poor service. I do not advise dealing with this company.

Didn’t ship as promised. Don’t answer phones or emails to customer service.
Would give a zero if could.

Ordered shoes, company took my money, next day cancelled the order. Did not fully refund me. They charged my VISA before shipping and refunded based on a different exchange rate leaving me short.
No response to customer service inquiries.
Buyer be very aware. Have made BBB complaint.

I ordered two pairs of shoes from the Walking Co on October 20th. It took 2 weeks to receive them. I tried them on me one hurt my toes and the other was way too big, so I decided to send them back. I shipped them early in the allowed time. Did not even have them 5 days. They received the shoes on November 13th. It is December 2nd and I still have no credit. I called a week ago and got no answer after 20 minutes on hold. I emailed them last week. No response. THEY ARE A SCAM!!! Called again today. 30 minutes on hold. No response. I’m going to call my credit card company to dispute the charges. $327.00 is too much to lose to thieves.

Sent my shoes back via FedEx, tracking confirmation shows they signed for the return. Over a month and still no credit for the return.

Ordered boots, took my money, despite not having them in stock. After two weeks with no shipping info, sent numerous emails. They finally just refunded my money (although it will take weeks to actually get it back), terrible customer service. They blamed their "partner". What a sham

They're selling inferior products (Abeo) and taking far too long to refund returns. I used to depend on the local store for Abeo shoes/boots/sandals but what this company is offering now does not fit the same and is of lesser quality.

Something called "Happy Returns" is a front for holding your money until many weeks have passed. This has happened to me three times. I won't be buying again.

Received my return and I didn't get a refund for 21 days until I called and then they refunded the money. They deducted $10 for the return and called it a processing fee. I would not buy from them again.

I ordered shoes last month, and they arrived in nine days. They were too big, so I started the exchange process. I returned the shoes using their label on 4/14. The return was delivered to them on 4/17. A week later, ten days after initiating the exchange, I had not received my new pair. I reached out to customer service, and the exchange had not even been kicked off! The CS told me that the customer has to check back 5-7 days after sending in the return! They didn't send the promised exchange, and then tried to make that my fault somehow.

The CS said "rest assured your merchandise will arrive in 8-10 days". There was no offer to expedite the shipping or to do anything to try to mitigate this negative experience. When I told her I was unhappy with the resolution, she said she was "sad" that I was unhappy but had to end the chat!

The Walking Company used to be my go-to business when they were in stores. Even my online orders were fine - I knew I could go back to the store if there was a problem. It is not the same. I will never shop with them again.

I ordered a pair of boots on December 27th 2022. as soon as I ordered they said shipment is on its way. well after many calls. i picked them up at the post office today January 12th 2023. I had received numerous delivery dates. but no delivery. it was supposed to come UPS. It did come UPS for part of the way, then I was told it was delivered to the post office. Which at that time it was not! I finally got an update yesterday that it was actually delivered to the post office, and I could expect deliver today. which I did not. Luckily, I called my post office, and it was there, so I went and picked it up. the box was open. when I got home and actually opened the shoe box, I could tell it was a return and not new. luckily the boots were ok. I have ordered a lot of shoes from this company. they used to be very good with deliveries not anymore! I will not ever order from this company again!

Never shop with them. They are scam.
1 they add stupid route shipping insurance in your cart without telling customer. This is illegal.
2 they sent me used shoes with returning slip, previous order foam with buyers personal informations.
3 worst customer service. They didn’t get why I’m returning used shoes. Giving lectures about returns policy.. well, if the shoes was new I would keep them… and I have to do more effort to send them back… never shop with them again. When I checked all their location, never shows up as WC… just address.

Good selection and shipping time was relatively quick, but ordering shoes online is risky, and $10 to return is steep. There are other retailers with a good selection of shoes who offer free returns. I will stick with them in the future.

I ordered shoes 43 days ago, paid in full and still have not received them. I've called, I've emailed. Walking Co, you are in violation of the FTC 30 day rule.

I have been waiting on an order for almost 2 weeks, and it hasn't even been shipped yet! Customer service just tells me they're "working on it"...Never buying anything from this place again.