It was not easy to determine the process to return my order from the website. Once I figured out the process and printed the return label off it was not made clear that of the two return bar codes (Fe... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Your Balboa sandals are the best. I have given so many people the information on your company, how well the sandals are, the comfort, the colors (I would even like more different colors). I get a lo... Zobacz więcej
Reakcja na opinię
I’ve always trusted the Walking Company, until now. Purchased a pair of Sofft boots that did not work and needed to return. With no means of returning provided, I emailed customer support for help. Th... Zobacz więcej
Reakcja na opinię
I have never ordered shoes, boots , sneakers or any other foot wear online before.. I’m one that has to always try them on… quite a few years ago I made an in store purchase ( Dansko clogs) and anothe... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Sklep z butami
- również w kategorii:
- Artykuły ortopedyczne
- Pielęgnacja stóp
Napisane przez firmę
We made it our mission to enhance the human journey. Every effort to source the world's most supportive footwear is guided by the simple idea that walking makes life better, for everyone, everywhere, every day. The Walking Company began in 1991, when a group of California entrepreneurs saw growing demand for shoes that were genuinely comfortable and genuinely well made. They founded the business with one goal: to lead in comfort footwear. In the early years we focused on curating premium comfort brands known for supportive construction and quality craftsmanship. As the comfort and wellness category grew through the 2000s, we expanded into an extensive range of footwear designed to relieve foot pain and support everyday well-being, and became a leading destination for customers who want style without giving up comfort. Three principles sit behind everything we sell: comfort, support and recovery. Every product we carry has to deliver on at least one, and the best deliver on all three. When we could not find products that met that standard at an accessible price, we built our own. ABEO, our premium line, was developed from millions of customer foot scans and features metatarsal support designed to relieve pressure and pain. Our orthotics range covers pain relief, arch support, cushioning and stability, and our comfort and support footwear system pairs the shoe with an orthotic base, so support comes built in rather than sold as an afterthought. Customers can then upgrade to the orthotic that suits their feet. Alongside our own brands, we continue to carry carefully selected third-party brands that meet the same three standards. We also know that comfort is personal. Fit questions, sizing questions and questions about which orthotic suits a particular foot are the ones we get most often, and our team is here to answer them by chat, by phone or in store. Insights from more than six million customers shape what we buy, what we develop and what we stop selling.
Comfort. Support. Recovery.
Napisane przez firmę
- Three standards, every pair
- Details: Every shoe and orthotic we carry has to deliver on comfort, support or recovery, and the best deliver on all three. We have curated the world's leading comfort brands since 1991 and develop our own, including ABEO.
- 30 days to be sure
- Return unworn merchandise within 30 days of the order fulfillment date for an exchange, store credit or refund. Exchanges are always free, and exchanging into a different color, style or footbed earns you bonus credit.
- Best Price Guarantee
- Find the identical item in stock and advertised for less by an authorized retailer and we will match it at the time of sale. If the price drops on our own site within 30 days of your purchase, we will refund you the difference.
- Sizing and fit questions welcome
- Our team is available by phone Monday through Saturday, and we answer emails within one to two business days. Which orthotic suits your foot, and how a brand runs for size, are the questions we get most.
Why customers trust The Walking Company
Free and easy exchanges
The Authority on Comfort since 1991. Founded to lead in comfort footwear, and still curating it. Every shoe and orthotic we carry has to deliver on comfort, support or recovery.
Free and easy exchanges. Exchange sizes and styles for free. Unworn merchandise, within 30 days of the order fulfillment date.
Expertly curated. A wide selection of the most comfortable shoes that feel as good as they look, alongside our own brands including ABEO.
Sizing and fit questions welcome. Reach us by phone Monday to Friday and Saturday. We respond to customer inquiries via email in 1-2 business days.
A site everyone can use. We aim to meet WCAG 2.0 level AA. If any part of our site is difficult to use, contact us and we will help another way.
Dane kontaktowe
2200 Paseo Verde Parkway, Suite 290, 89052, Henderson, Stany Zjednoczone
- 1-(855)-665-7710
- customerservice@thewalkingcompany.com
- www.thewalkingcompany.com
3,7
Średnia
200 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 90% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I ordered this slide because I wanted…
I ordered this slide because I wanted arch support and Abeo has great support. As soon as I tried them on they were uncomfortable. The arch support was too hard and the leather that crossed over my toes was so stiff that I knew it would be uncomfortable to wear and potentially cause blisters. The hard arch support actually hurt my arch. Very disappointing.
2 września 2026
Odpowiedź od The Walking Company
Hi Kathy,
Thank you for reaching out to the WalkingCo Customer Experience Team.
I will be assisting you today.
We’re very sorry to hear that the slide did not provide the comfort you expected. We understand how disappointing this must have been, especially since you specifically chose the ABEO brand because you were looking for reliable arch support.
We apologize that the arch support felt too hard and caused discomfort rather than providing the support you were hoping for. We also understand your concern with the stiff leather across the toes and how it could potentially cause irritation or blisters when worn.
Your comfort is very important to us, and we’re sorry that this particular style did not meet your expectations. We truly appreciate you taking the time to provide such detailed feedback about the arch support and material. Specific comments like these are extremely helpful because they give us a better understanding of how our footwear feels when worn.
Please know that we will document and take your feedback into consideration as we continue to evaluate our products and work to improve comfort, fit, materials, and support. We value your experience and understand how frustrating it can be when a product does not perform as expected.
Thank you again for bringing this to our attention. We sincerely apologize for the disappointment and appreciate your patience, honesty, and continued trust in ABEO.
If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have.
Sincerely,
Arvie
WalkingCo Customer Experience Team
visit WalkingCo Help Center
https://help.walkingco.com/en-US
Easy Returns
Easy Returns: my shoes were of good quality but just a little too tight so I sent them back for a refund. The return really could not have been easier. I went to the website found returns, printed out the return label and dropped the box off at a local FedEx drop off location. I really appreciate the ease of this and the free return. Thank you.
2 września 2026
Odpowiedź od The Walking Company
Hi James,
Thank you for reaching out to the WalkingCo Customer Experience Team.
I will be assisting you today.
Thank you so much for taking the time to share your detailed feedback with us! We’re glad to hear that you were pleased with the quality of your shoes, even though they were a little too tight.
We’re especially happy to know that you found our return process simple and convenient. Making returns as easy and hassle-free as possible is very important to us, so it’s wonderful to hear that you were able to quickly find the return information on our website, print your label, and drop off your package at a local FedEx location without any difficulty.
We truly appreciate your kind words about the free return service as well. We understand that sometimes a shoe may not have the right fit, and we want our customers to feel confident knowing that the return process is straightforward and convenient.
Your positive feedback means a great deal to our team and encourages us to continue providing quality products along with an easy and customer-friendly shopping experience.
Thank you again for your support and for sharing your experience with us. We truly appreciate you choosing us and hope to have the opportunity to serve you again in the future!
If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have.
Sincerely,
Arvie
WalkingCo Customer Experience Team
visit WalkingCo Help Center
https://help.walkingco.com/en-US
Odpowiedź od The Walking Company
Hi Nancy,
Thank you for reaching out to the WalkingCo Customer Experience Team.
I will be assisting you today.
Thank you for taking the time to let us know about your experience! We’re happy to hear that your order was received on time and that everything went smoothly without any issues.
We truly appreciate you taking a moment to share this with us. Feedback like yours lets us know that we’re providing a smooth and reliable shopping experience for our customers.
Thank you again for choosing us and for your kind message. We truly appreciate your business and look forward to serving you again in the future!
If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have.
Sincerely,
Arvie
WalkingCo Customer Experience Team
visit WalkingCo Help Center
https://help.walkingco.com/en-US
First-time buyer review
Very comfortable and supportive walking shoe. Well-made and attractive.
11 września 2026
Odpowiedź od The Walking Company
Hi Julie,
Thank you for reaching out to the WalkingCo Customer Experience Team.
I will be assisting you today.
Thank you so much for taking the time to share your wonderful feedback with us! We’re delighted to hear that you find your walking shoes comfortable, supportive, well-made, and attractive.
We understand how important it is for a walking shoe to provide the right combination of comfort and support while still looking stylish. It’s wonderful to know that your shoes have met your expectations in all of these areas.
Your kind words are truly appreciated and mean a great deal to our team. Feedback like yours encourages us to continue offering high-quality footwear designed to provide comfort, support, durability, and style.
Thank you again for choosing us and for sharing your experience. We’re grateful for your support and hope you continue to enjoy your comfortable new shoes!
If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have.
Sincerely,
Arvie
WalkingCo Customer Experience Team
visit WalkingCo Help Center
https://help.walkingco.com/en-US
Tennis shoes MCV shift ,I like the orthotics in the shoes
I like the orthotics in the shoes
MXV shift ,
And I would like to see a little bit sexier looking shoes
2 września 2026
Odpowiedź od The Walking Company
Hi Grace,
Thank you for reaching out to the WalkingCo Customer Experience Team.
I will be assisting you today.
Thank you so much for taking the time to share your feedback with us! We’re delighted to hear that you like the orthotics in your shoes.
We understand how important proper support and comfort can be when choosing footwear, and we’re happy to know that the orthotics have been a positive part of your experience. Our goal is to provide shoes that offer both comfort and support for everyday wear.
Your feedback means a great deal to us and encourages us to continue offering footwear designed with our customers’ comfort and support in mind. We truly appreciate you choosing us and taking the time to share what you enjoy about your shoes.
Thank you again for your kind feedback and continued support. We hope you continue to enjoy the comfort and support of your shoes!
If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have.
Sincerely,
Arvie
WalkingCo Customer Experience Team
visit WalkingCo Help Center
https://help.walkingco.com/en-US
still waiting for refund
still waiting for refund. package hasnt been acknowledged as returned yet and its been close to a week
11 września 2026
Odpowiedź od The Walking Company
Hi Susan,
Thank you for reaching out to the WalkingCo Customer Experience Team.
I will be assisting you today.
I hope this message finds you well.
We sincerely apologize for the lack of updates regarding your return order. After checking, I can confirm that it is still in transit and is expected to be delivered on 9/16, which is on Wednesday. Once it arrives, it will need to undergo inspection.
No worries—I will be monitoring the return closely. As soon as it passes inspection, I will process your refund as quickly as possible.
Thank you for your understanding and patience.
If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have.
Sincerely,
Arvie
WalkingCo Customer Experience Team
visit WalkingCo Help Center
https://help.walkingco.com/en-US
I love any of your shoes
I love any of your shoes. Your company are a pleasure to deal with. I rec your product to all.
2 września 2026
Odpowiedź od The Walking Company
Hi Jean,
Thank you for reaching out to the WalkingCo Customer Experience Team.
I will be assisting you today.
Thank you so much for taking the time to share your feedback with us! We’re delighted to hear that you like the orthotics in your shoes.
We understand how important proper support and comfort can be when choosing footwear, and we’re happy to know that the orthotics have been a positive part of your experience. Our goal is to provide shoes that offer both comfort and support for everyday wear.
Your feedback means a great deal to us and encourages us to continue offering footwear designed with our customers’ comfort and support in mind. We truly appreciate you choosing us and taking the time to share what you enjoy about your shoes.
Thank you again for your kind feedback and continued support. We hope you continue to enjoy the comfort and support of your shoes!
If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have.
Sincerely,
Arvie
WalkingCo Customer Experience Team
visit WalkingCo Help Center
https://help.walkingco.com/en-US
Wearing shoes causes blisters.
2 września 2026
Odpowiedź od The Walking Company
Hi Carol,
Thank you for reaching out to the WalkingCo Customer Experience Team.
I will be assisting you today.
We’re very sorry to hear that wearing the shoes caused blisters. We understand how uncomfortable and frustrating this can be, especially when you expect your footwear to provide comfort and support.
We sincerely apologize that the shoes did not meet your expectations in terms of comfort. We know that every customer’s feet are different, and finding the right fit and feel is very important when choosing footwear.
We truly appreciate you taking the time to share this feedback with us. Your comments regarding the comfort and wearability of the shoes are valuable and will be taken into consideration as we continue to improve our products and customer experience.
Thank you again for bringing this to our attention. We’re sorry for the inconvenience and discomfort this experience may have caused.
If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have.
Sincerely,
Arvie
WalkingCo Customer Experience Team
visit WalkingCo Help Center
https://help.walkingco.com/en-US
My positive experiences with the walking company!
First: the shoes are amazing! Love their fit & above all their support.
Second: the company is so easy to work with purchases or returns.
Third: the selection for colors is ok but it seems they run out of black quickly.
2 września 2026
Odpowiedź od The Walking Company
Hi Tindy,
Thank you for reaching out to the WalkingCo Customer Experience Team.
I will be assisting you today.
Thank you so much for taking the time to share such thoughtful and detailed feedback with us! We’re thrilled to hear that you love your shoes, especially their fit and the support they provide. It’s wonderful to know that the shoes are meeting your expectations for both comfort and support.
We’re also very happy to hear that you find our company easy to work with, whether you’re making a purchase or handling a return. We strive to make every part of the customer experience as simple, convenient, and stress-free as possible, so your kind words mean a great deal to our team.
We also appreciate your feedback regarding our color selection and, in particular, the availability of black shoes. We understand that black is a popular and versatile color that many customers look for, and we’re sorry when the style or size you want is no longer available. We will make sure your feedback is documented and taken into consideration as we continue working to improve product availability and selection.
Thank you again for your support, your thoughtful feedback, and for choosing us. We truly appreciate you being a valued customer and hope to continue providing you with comfortable, supportive footwear and excellent service.
If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have.
Sincerely,
Arvie
WalkingCo Customer Experience Team
visit WalkingCo Help Center
https://help.walkingco.com/en-US
The website was easy
The website was easy, the shoes were the exact ones I ordered, and shipping was included
11 września 2026
Odpowiedź od The Walking Company
Hi Nancy,
Thank you for reaching out to the WalkingCo Customer Experience Team.
I will be assisting you today.
Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.
We’re glad to hear that you found our website easy to use, received the exact shoes you ordered, and appreciated the included shipping. We’re happy that everything went smoothly with your order.
Your feedback means a lot to us and motivates us to continue providing a convenient shopping experience and quality products for our customers.
Thank you again for choosing The Walking Company. We truly appreciate your support!
If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have.
Sincerely,
Arvie
WalkingCo Customer Experience Team
visit WalkingCo Help Center
https://help.walkingco.com/en-US
The shoes were definitely sent to…
The shoes were definitely sent to someone else as I could tell the way they were tied And they were damaged I waited almost 10 plus days for delivery
2 września 2026
Odpowiedź od The Walking Company
Hi Cindy,
Thank you for reaching out to the WalkingCo Customer Experience Team.
I will be assisting you today.
We sincerely apologize for the disappointing experience with your order. We understand how frustrating it must have been to wait more than 10 days for your shoes to arrive, only to receive a pair that appeared to have been previously sent to someone else and was also damaged.
We completely understand your concern regarding the condition of the shoes, including the way they were tied when received. After waiting that long for your delivery, you should have received your order in proper condition and ready to wear. We’re very sorry that this was not the experience you expected.
We truly value your patience and appreciate you bringing this matter to our attention. Your feedback regarding the delivery time and the condition of the shoes is important to us, and we will make sure it is documented and taken into consideration.
We apologize again for the inconvenience and disappointment this situation has caused. Thank you for giving us the opportunity to acknowledge your concerns and improve your experience.
If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have.
Sincerely,
Arvie
WalkingCo Customer Experience Team
visit WalkingCo Help Center
https://help.walkingco.com/en-US
Odpowiedź od The Walking Company
Hi Claudia,
Thank you for reaching out to the WalkingCo Customer Experience Team.
I will be assisting you today.
Thank you so much for taking the time to share your kind feedback with us. We truly appreciate your support and are so happy to hear that you had a positive experience with our team.
We’re especially glad that you were pleased with our shipment follow-ups, easy return process, and responsiveness. We understand how important it is to receive clear updates and timely assistance, especially when it comes to orders and returns. Our goal is to make every step as smooth and convenient as possible for our customers.
We sincerely appreciate your kind words about our team. Feedback like yours means a lot to us and encourages us to continue providing helpful, responsive, and reliable customer service.
Thank you again for choosing The Walking Company and for allowing us to assist you. We truly value your business and look forward to serving you again in the future.
If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have.
Sincerely,
Arvie
WalkingCo Customer Experience Team
visit WalkingCo Help Center
https://help.walkingco.com/en-US
Only place I can find Abeo sandals!
2 września 2026
Odpowiedź od The Walking Company
Hi Kim,
Thank you for reaching out to the Walking Company Customer Experience Team.
I will be assisting you today.
Thank you so much for taking the time to share your feedback! We’re delighted to hear that you appreciate the high quality of our ABEO brand shoes.
We take great pride in offering footwear that combines quality, comfort, support, and durability. It’s wonderful to know that the quality of ABEO shoes has made a positive impression on you.
Your feedback means a great deal to us and encourages our team to continue maintaining the high standards our customers expect. We truly appreciate your support and are grateful that you chose ABEO for your footwear needs.
Thank you again for your kind words and for being a valued customer. We look forward to providing you with more quality footwear and an excellent shopping experience in the future!
If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have.
Sincerely,
Arvie
WalkingCo Customer Experience Team
visit WalkingCo Help Center
https://help.walkingco.com/en-US
My experience was very rewarding when…
My experience was very rewarding when buying a shoe that I really liked, especially because when I needed to exchange it for a different size, I was kindly and patiently assisted until I received it back quickly. Thank you very much! Leda Spiegel 🥰
2 września 2026
Odpowiedź od The Walking Company
Hi Leda,
Thank you for reaching out to the Walking Company Customer Experience Team.
I will be assisting you today.
Thank you so much for taking the time to share your wonderful experience with us! We’re truly delighted to hear that you were able to find a pair of shoes that you really liked and that our team was able to make the exchange process smooth and enjoyable for you.
We understand that needing a different size can sometimes be frustrating, so we’re especially happy to know that you felt kindly and patiently assisted throughout the process and that you received your replacement quickly. Providing helpful, patient, and efficient service is very important to us, and your kind words mean a great deal to our team.
Your feedback is a wonderful reminder of how important it is to be there for our customers and make every part of their shopping experience as easy and positive as possible. We truly appreciate your trust, your patience, and the opportunity to assist you.
Thank you again, Leda, for your kind message and for choosing us. We’re so happy to know you had a rewarding experience, and we hope you continue to enjoy your new shoes! 🥰
If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have.
Sincerely,
Arvie
WalkingCo Customer Experience Team
visit WalkingCo Help Center
https://help.walkingco.com/en-US
Final Clearance Sandals
I ordered 2 pair of final clearance sandals. They were delivered to the wrong address. I was able to locate them. They did not fit. I called Customer Service. The man that I spoke to was very nice & was able to get me a 30% refund. I really appreciate the Excellent Customer Service.
11 września 2026
Odpowiedź od The Walking Company
Hi Tracy,
Thank you for reaching out to The Walking Company Customer Experience Team.
I will be assisting you today.
Thank you so much for taking the time to share your experience with us. We sincerely apologize for the inconvenience caused by your sandals being delivered to the wrong address and for the fact that they did not fit as expected.
We’re glad to hear that you were able to locate your package and that our Customer Service team was able to assist you with a 30% refund. We’re especially happy to know that the representative you spoke with was kind and helpful throughout the process.
Your kind words about our customer service mean a great deal to us. We truly appreciate you recognizing the effort of our team to provide a helpful and positive experience, even when an issue arises.
Please know that we will also take your feedback regarding the delivery and fit into consideration as we continue to improve our products and services. We value your experience and appreciate you giving us the opportunity to assist you.
Thank you again for your patience, understanding, and continued support. We hope to provide you with an even better experience on your future purchases.
If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have.
Sincerely,
Arvie
WalkingCo Customer Experience Team
visit WalkingCo Help Center
https://help.walkingco.com/en-US
Odpowiedź od The Walking Company
Hi Anne,
Thank you for reaching out to The Walking Company Customer Experience Team.
I will be assisting you today.
Thank you so much for taking the time to share your positive feedback with us! We’re delighted to hear that you found the ordering process easy and that your shoes arrived in good time.
We truly appreciate your support and are happy to know that your shopping experience was smooth and convenient. Your kind words mean a lot to our team and encourage us to continue providing an easy ordering process and reliable service for our customers.
Thank you again for choosing us. We hope you enjoy your new shoes and look forward to serving you again in the future!
If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have.
Sincerely,
Arvie
WalkingCo Customer Experience Team
visit WalkingCo Help Center
https://help.walkingco.com/en-US
I received the shoes timely
I received the shoes timely. I haven't had a chance to walk in them in the house. They are a size 6. You had no size 5. Maybe because my foot is still swollen from the surgery, they will fit comfortably !
2 września 2026
Odpowiedź od The Walking Company
Hi Jamie,
Thank you for reaching out to The Walking Company Customer Experience Team.
I will be assisting you today.
Thank you for taking the time to share your experience with us. We’re glad to hear that your shoes arrived in a timely manner, and we sincerely apologize that the size 5 you were looking for was not available at the time of your order.
We completely understand your concern, especially as you are still recovering from surgery and experiencing some swelling in your foot. We hope that the size 6 will feel comfortable once you have an opportunity to try the shoes on at home. We recommend taking your time and making sure they feel comfortable and provide the support you need before wearing them for an extended period.
We truly appreciate you sharing this feedback with us. Comments regarding sizing, availability, fit, and comfort are very valuable because they help us understand our customers’ experiences and identify areas where we can improve. We will make sure your feedback is taken into consideration as we continue working to improve our product selection and overall customer experience.
Thank you again for your patience, understanding, and for choosing us. We sincerely appreciate your business and hope the shoes provide you with the comfort you’re looking for.
If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have.
Sincerely,
Arvie
WalkingCo Customer Experience Team
visit WalkingCo Help Center
https://help.walkingco.com/en-US
Quick efficient shipping
Quick efficient shipping. Shoes of great quality as expected. Easy return and refunding of my credit card.
2 września 2026
Odpowiedź od The Walking Company
Hi Mary,
Thank you for reaching out to The Walking Company Customer Experience Team.
I will be assisting you today.
Thank you so much for taking the time to share your wonderful feedback with us! We’re thrilled to hear that you were pleased with the quick and efficient shipping and that the quality of your shoes met your expectations.
We’re also glad to know that you found our return process easy and that your refund was successfully credited back to your card. We strive to make every part of the shopping experience—from placing an order to receiving your purchase and, when needed, completing a return—as simple and convenient as possible.
Your kind words are truly appreciated and mean a great deal to our team. Feedback like yours lets us know that our efforts to provide quality products, efficient service, and a hassle-free experience are making a positive difference for our customers.
Thank you again for your support and for choosing us. We look forward to serving you again and providing you with the same great experience in the future!
If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have.
Sincerely,
Arvie
WalkingCo Customer Experience Team
visit WalkingCo Help Center
https://help.walkingco.com/en-US
Yet Another Winning Shoe!
Once again it was simple to order online. This is my 4th pair of shoes in this style and I am pleased with them! I appreciate the arch support and the casual style.
2 września 2026
Odpowiedź od The Walking Company
Hi Kimberly,
Thank you for reaching out to The Walking Company Customer Experience Team.
I will be assisting you today.
Thank you so much for taking the time to share your wonderful feedback with us! We’re thrilled to hear that you found the online ordering process simple and convenient once again.
It means so much to us to know that this is your fourth pair in this style and that you continue to be pleased with your shoes. We’re especially happy to hear that you enjoy the arch support and casual style, as we strive to create footwear that combines comfort, support, and everyday versatility.
Your continued trust and loyalty truly mean a lot to our team. Feedback from returning customers like you is incredibly valuable and lets us know that we’re meeting your expectations.
Thank you again for choosing us and for being a valued customer. We hope you continue to enjoy your new pair, and we look forward to helping you find many more comfortable favorites in the future!
If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have.
Sincerely,
Arvie
WalkingCo Customer Experience Team
visit WalkingCo Help Center
https://help.walkingco.com/en-US
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