The Sleep Shop Recenzje 

2505
Wynik TrustScore: 5 na 5

4,8

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

We've replaced all of our beds and mattresses over the past 3 years. Always had friendly and knowledgeable service from the staff in the shops. Living in an old cottage with a twisty narrow staircase... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

From start to finish it's been a really easy and simple process. I have been updated along the way and my mattress was delivered on time exactly when they said it would. The two gents delivering were... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Ordered a new mattress for my mum online, I made a bit of a mess of it but as soon as I spoke to the lovely helpful lady (sorry didnt get your name) it was all sorted. Kept in the loop all the way th... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

First time using the Sleep Shop for buying a Silentnight Ultragel mattress which is great. Excellent customer service when I called and also delivery men very good too. Would definitely use again.

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep meblowy

Napisane przez firmę

The Sleep Shop is owned and operated by FGS Group, a family owned furnishing company based in Sleaford, Lincolnshire, which was established in 1947 and today brings you one of the most extensive and competitively priced range of mattresses, beds, furniture, chairs, carpets and curtains available in the market place. We have worked in partnership with the leading bedding manufacturers to develop a range of mattresses and divans that are unique and often exclusive to ourselves. With weekly collections from each of the factories using our own transport we can ensure guaranteed supply and quick delivery of any of our own products. This unique partnership allows us to offer you products at a considerably reduced price from other high street retailer


Dane kontaktowe

4,8

Doskonała

Wynik TrustScore: 5 na 5

3 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 20% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 24 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,8

Wszystkie recenzje

(2505)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 149

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

First time using the Sleep Shop for…

First time using the Sleep Shop for buying a Silentnight Ultragel mattress which is great. Excellent customer service when I called and also delivery men very good too. Would definitely use again.

26 czerwca 2026
Opinia niezależna
Logo The Sleep Shop

Odpowiedź od The Sleep Shop

Thank you for choosing the Sleep Shop for your purchase. You do have a very nice mattress. If you need any help in the future please do not hesitate to contact us

Oceniono na 5 z 5

From start to finish it's been a really…

From start to finish it's been a really easy and simple process. I have been updated along the way and my mattress was delivered on time exactly when they said it would. The two gents delivering were lovely and even took it upstairs for me. Would definitely recommend buying from here and I will do again in future. Thank you

22 lipca 2026
Opinia niezależna
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Odpowiedź od The Sleep Shop

Thank you for your feedback. It is always nice to hear when clients have a smooth service from beginning to end and thank you for the recomendation

Oceniono na 5 z 5

Great products, great service.

We've replaced all of our beds and mattresses over the past 3 years. Always had friendly and knowledgeable service from the staff in the shops. Living in an old cottage with a twisty narrow staircase any large deliveries for upstairs have to come via a bedroom balcony. The delivery guys couldn't have been more helpful and happy to hoist them up that way. Nothing too much trouble.

22 lipca 2026
Opinia niezależna
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Odpowiedź od The Sleep Shop

I am so pleased you were happy with our service. The delivery guys are a great little team. They certainly do try their best in the trickiest of situations. Thank you for your support

Oceniono na 5 z 5

A family run business

A family run business - all the staff go above and beyond to ensure they deliver an excellent service. A pleasure to be able to suport

13 lipca 2026
Opinia niezależna
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Odpowiedź od The Sleep Shop

Thank you very much for your support. We do try our best.

Oceniono na 5 z 5

Brilliant service

Ordered a new mattress for my mum online, I made a bit of a mess of it but as soon as I spoke to the lovely helpful lady (sorry didnt get your name) it was all sorted. Kept in the loop all the way through with accurate updates and delivery was superb. Mattress was exactly what was needed. Would not hesitate to use again and will happily recommend to others. Thank you for a fantastic service and a really
competitive price.

30 maja 2026
Opinia niezależna
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Odpowiedź od The Sleep Shop

Thank you for your review. We are very happy that everything went so well with your purchase and thank you for your recomendation.

Oceniono na 5 z 5

Great experience

Great experience - Firstly I ordered my mattress but I was due to go on holiday 2 days later, and I specified this in the details and asked for it to be delivered after I was back. David at the sleep shop called me to confirm this was correct and organised the mattress to arrive the day after I get back - Ideal. On that day, I needed to get out and unfortunately the delivery partners give no time window on the day (like other delivery providers). I called David, and he went above and beyond trying to contact the delivery driver depot to get an ETA. Unfortunately, he could not get one, but its the effort that counts... the irony is that the driver turned up 5 minutes later! Recomment this company!

24 czerwca 2026
Opinia niezależna
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Odpowiedź od The Sleep Shop

Thank you for your review. I'm very sorry about the time window and I will certainly let David know how happy you are with the service provided for you

Oceniono na 5 z 5

Second purchase from this business

Second purchase from this business. Helpful ,positive advice coupled with reasonable prices and a well organized professional delivery service.
( No extra charge for taking mattress upstairs as I have seen listed by bed chainstore outfits )

29 czerwca 2026
Opinia niezależna
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Odpowiedź od The Sleep Shop

Thank you for your feedback and for your repeat custom. I'm pleased that you are happy with the service you received in store and delivery

Oceniono na 5 z 5

Superb company

Superb company. When we decided that our new mattress was too firm I asked to exchange on the 60 day trial. Absolutely no problem choosing a different one. Communication was spot on and we were kept informed of the delivery schedule the whole time.

Can’t fault the service at all. The new mattress is just right!

26 czerwca 2026
Opinia niezależna
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Odpowiedź od The Sleep Shop

Thank you very much for a great review of our company. I am very happy that you are pleased with your new mattress

Oceniono na 5 z 5

My overall impression of The Sleep Shop…

My overall impression of The Sleep Shop is great customer service and competitive pricing, the delivery people were also excellent and polite. I would highly recommend this family business. Thank you.

25 czerwca 2026
Opinia niezależna
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Odpowiedź od The Sleep Shop

Thank you for your purchase and your lovely review. It is always so nice to hear of a good experience with us and also of our delivery partners

Oceniono na 5 z 5

It was easy to place my order

It was easy to place my order. I was contacted with a date of delivery and I was contacted as promised the day before delivery with my timeslot. The two gentleman who delivered were very politely and unpacked my item and put it in place. Overall as always a great experience.

18 czerwca 2026
Opinia niezależna
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Odpowiedź od The Sleep Shop

Thank you for your feedback and for the nice words about our delivery team

Oceniono na 5 z 5

Silentnight 1400 pocket ortho mattress

Great firm and comfortable mattress with reasonable price from The sleep shop. Prompt delivery and excellent service. Would recommend to friends and family.

26 czerwca 2026
Opinia niezależna
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Odpowiedź od The Sleep Shop

Thank you for the review and the recommendation. We really do try hard to be of good service to our clients.

Oceniono na 5 z 5

Very pleasing experience from the…

Very pleasing experience from the start. Customer services were friendly and helpful and agreed a delivery date with me over the phone. Delivery was prompt and as agreed and the item arrived in great condition, as expected and a beautiful colour. Really happy with all aspects.

12 czerwca 2026
Opinia niezależna
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Odpowiedź od The Sleep Shop

Thank you for your feedback. We are so happy that you are pleased with the service provided. We hope to see you again in the future

Oceniono na 5 z 5

Knowledgeable and helpful staff.

Knowledgeable and helpful staff who provided plenty of unhurried time to help us select the mattress we found most suitable. Delivery available plus removal of old mattress for a small fee.
Delivery at time booked. Men very polite and helpful.
Thank you.

9 czerwca 2026
Opinia niezależna
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Odpowiedź od The Sleep Shop

Thank you for you lovely review. We always try to offer a first class service .

Oceniono na 5 z 5

New Bed

Staff were friendly and efficient, the service given was very good, no delay in the delivery, very quick 8 days, took old bed away and assembled new bed very quickly, professional in all aspects…thank you. This encourages me to shop local…

12 czerwca 2026
Opinia niezależna
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Odpowiedź od The Sleep Shop

Thank you so much for a lovely review. We hope to see you again in the future

Oceniono na 5 z 5

Great staff at the Sleep Shop

Helpful and knowledgeable staff in the showroom and helpful and kind delivery men

18 czerwca 2026
Opinia niezależna
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Odpowiedź od The Sleep Shop

Thank you very much for your review. We are pleased that you were haqppy with our service

Oceniono na 5 z 5

I recently brought a double mattress…

I recently brought a double mattress from first contact I received excellent service the mattress was great quality and very reasonable in price delivery was quick efficient and professional the delivery man was courteous friendly and very helpful a definite credit to your company. I wouldn't hesitate to recommend and would order from you again. Thank you

8 czerwca 2026
Opinia niezależna
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Odpowiedź od The Sleep Shop

Thank you for a lovely review. I will share this with the rest of the team

Oceniono na 5 z 5

Very efficient

Very efficient, my order came earlier than expected. Company kept me updated. Really pleased with purchase and will use them again.

5 czerwca 2026
Opinia niezależna
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Odpowiedź od The Sleep Shop

Thsnk you for your review. We are very happy that everything went so smoothly for you. We look forward to being of service to you in the furture

Oceniono na 5 z 5

Good price

Good price, good communication re order and delivery.
Very good delivery

14 maja 2026
Opinia niezależna
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Odpowiedź od The Sleep Shop

Thankyou for your feedback. Its very nice to hear that you were so well looked after by everybody

Oceniono na 1 z 5

I will never use this company again

I will never use this company again. I should have read the other one star reviews first as there is a consistent theme by others. I paid online, and then waited and waited for delivery. Different excuses each time from the service team and its now been a month. - still no delivery date for a mattress. Formal complaint made. What a waste of time and effort.

8 czerwca 2026
Opinia niezależna
Oceniono na 5 z 5

New Sleepeezee mattress from the Sleep Shop

The Sleep Shop provided our new mattress at a competitive price and followed up to ensure delivery was completed on the date agreed. Old mattress collection was added efficiently after ordering as a no cost option.

8 maja 2026
Opinia niezależna
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Odpowiedź od The Sleep Shop

We are very happy that you are pleased with your new mattress and that service, delivery and completion all went smoothly. Thank you for your feedback

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