Sleepeezee Beds Recenzje 1464

Wynik TrustScore: 4 na 5

4,1

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Quality Travelodge mattress direct from manufacturer at a discount price " What's not to like about it!!!" Prompt and efficient delivery and removal of old mattress at a reasonable price. Very happy w... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

We ordered the mattress because we thought it was good value for money. We were kept informed of delivery date and time. It was immediately obvious that the mattress was very comfy. We have now had it... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

What an amazing company! Initially experienced the bed on a hotel stay, then contacted customer services for advice. All seamless from ordering to delivery within 10 days. The delivery guys were incre... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

We bought this mattress one year ago and still cant sleep on it due to its hardness. We're both side sleepers and starting getting hip and and shoulder pain even though we're only in our 40's and not... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z meblami do sypialni

Informacje o Sleepeezee Beds

Napisane przez firmę

  • Held a Royal Warrant from HRH The Prince of Wales since 1985 and supplies the Royal Residences
  • More than 100 years’ experience in handcrafting the perfect night's sleep
  • Every Sleepeezee product is handmade at our factory in Rochester, Kent, where more than 300 expert craftspeople build bespoke beds to our premium standards
  • Supporter of the QEST, MacMillan charities, British Heart Foundation and Ellenor Hospice
  • We have donated more than £100,000 to Macmillan Cancer support
  • You can find a Sleepeezee bed and mattress in one of our independent bed and furniture retail outlets, or in one of our national retailers

  • Dane kontaktowe

    4,1

    Dobra

    Wynik TrustScore: 4 na 5

    1 tys. recenzji

    5 gwiazdek
    4 gwiazdki
    3 gwiazdki
    2 gwiazdki
    1 gwiazdka

    W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.

    Jak firma korzysta z Trustpilot

    Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

    Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

    Oceniono na 5 z 5

    Quality Travelodge mattress at discounted price.

    Quality Travelodge mattress direct from manufacturer at a discount price " What's not to like about it!!!" Prompt and efficient delivery and removal of old mattress at a reasonable price. Very happy with every aspect of this this purchase, a six star supplier.

    15 lutego 2026
    Logo Sleepeezee Beds

    Odpowiedź od Sleepeezee Beds

    We're happy to hear that you are very satisfied with your mattress purchase, the efficient delivery, and the removal service. Thank you for your positive feedback; we appreciate it!

    Oceniono na 4 z 5

    Relatively straightforward

    Relatively straightforward, we had to wait a few weeks for a delivery date, and delivery lads were in and out in no time and didn't offer any help in getting the Mattress upstairs, not sure what would have happened if we were unable to do it ourselves,

    16 marca 2026
    Logo Sleepeezee Beds

    Odpowiedź od Sleepeezee Beds

    We appreciate your feedback and are sorry the delivery wasn't seamless. We hope you enjoy your new mattress.

    Oceniono na 5 z 5

    What an amazing company!

    What an amazing company! Initially experienced the bed on a hotel stay, then contacted customer services for advice. All seamless from ordering to delivery within 10 days. The delivery guys were incredible, disassembling our old bed and taking away (not just the mattress) and assembling the new bed with utmost care.

    15 marca 2026
    Logo Sleepeezee Beds

    Odpowiedź od Sleepeezee Beds

    We're happy to hear that you enjoyed your experience, from discovering our bed during your hotel stay to the seamless delivery and assembly. It's great to know our team took such good care of everything! Thanks for your positive feedback.

    Oceniono na 5 z 5

    Sleeping much better on our new mattress

    We ordered the mattress because we thought it was good value for money. We were kept informed of delivery date and time. It was immediately obvious that the mattress was very comfy. We have now had it for over a month and have slept much better since having this mattress.

    14 lutego 2026
    Logo Sleepeezee Beds

    Odpowiedź od Sleepeezee Beds

    We're happy to hear that you find the mattress a good value! It's great to know that you were well-informed about the delivery and that the mattress is very comfy. We appreciate you sharing that you're sleeping better.

    Oceniono na 4 z 5

    All good just how it should be

    All good just how it should be

    14 lutego 2026
    Logo Sleepeezee Beds

    Odpowiedź od Sleepeezee Beds

    We're happy to hear that everything met your expectations. Thank you for your positive feedback; we appreciate it greatly.

    Oceniono na 5 z 5

    Mattress Dreams

    Price and product is of good value. From ease of ordering to the very good delivery with the inclusion of taking the old product. A very good company to deal with.

    11 marca 2026
    Logo Sleepeezee Beds

    Odpowiedź od Sleepeezee Beds

    We're happy to hear that you found great value in our product and ordering process. We appreciate your positive feedback regarding our delivery and removal service.

    Oceniono na 1 z 5

    Possible painful design issue

    This is a review of the Sleepeezee Luxe 2800 mattress to inform potential buyers of a possible design issue.
    Initially this mattress seemed OK for my mother but recently after 6 months of use she has been unable to sleep on it at all due to the mattress tufts digging in to her back and hips and causing severe back problems.
    This has made her feel very unwell and at 88 is something that she has never experienced before with any mattress.
    The problem seems to be that the mattress tufts consist of a wool tuft that covers a hard plastic fastener that becomes more prominent with settling of the upholstery layers. She only weighs 9 stone so I don't think her weight is an issue.
    In desperation she added a memory foam topper and was able to sleep without pain suggesting that the hard plastic component of the mattress tufts is the problem.
    She is very disappointed as she thought she was buying a more expensive mattress that would be comfortable.

    3 kwietnia 2026
    Opinia niezależna
    Logo Sleepeezee Beds

    Odpowiedź od Sleepeezee Beds

    Thank you for taking the time to share your experience, we're sorry to hear that the mattress has not met expectations. In the first instance we'd ask that you raise the issue with the retailer with whom you purchased from, so they can raise the complaint and we can look into this for you and your mother. We'd like to try and see if we can rectify this for her. Thank you

    Oceniono na 5 z 5

    The mattress arrived on time

    The mattress arrived on time. It's very comfortable. The delivery men were very polite.

    1 marca 2026
    Logo Sleepeezee Beds

    Odpowiedź od Sleepeezee Beds

    We're happy to hear that the mattress arrived on time, is comfortable, and that the delivery men were polite. Thank you for your positive feedback!

    Oceniono na 1 z 5

    Total Failure of service

    The mattress was lost before delivery and I was only told after I made repeated calls for information. I have complained and asked for some compensation. No response to that request so far.

    3 marca 2026
    Logo Sleepeezee Beds

    Odpowiedź od Sleepeezee Beds

    We regret to learn about the lost mattress and the delayed notification. We appreciate you bringing this to our attention and would ask for you to email us your details at media@sleepeezee.co.uk so we can escalate this for you.

    Oceniono na 3 z 5

    Mattress seems OK but delivery was the pits

    Sleepezee Dreamer mattress received 10 March 2026 is comfortable so far, but time will tell over the five year warranty period.
    The BAD NEWS was the incompetent delivery by Sleepezee's contractors, AIT Home Delivery. As detailed in my separate 1 star review of that firm, AIT has failed me at every stage since their two clowns came through my door, trailing mud over the carpets, knocking pictures off the wall and smashing them, hitting lights, marking the new mattress and throwing the discarded packing on the floor for me to clear up. When challenged, the clowns didn't apologise, barely even acknowledged my complaints, but simply said this was their first time at the job!
    There followed several exchanges with AIT, who simply replied initially that they had sub-let the delivery to others, but if I wished to make a claim I should comply with their ridiculous requirements, including submitting contemporaneous photo or video footage of the damage occurring! I pointed out that a task can be sub-let but responsibility cannot. There followed further faux legalese and aggressive gobbledegook, resulting in my recent ONE STAR Trustpilot review for AIT Home Delivery. Unsurprisingly, AIT's response to my Trustpilot review was more meaningless corporate gobbledegook.
    Similarly, Sleepezee cannot escape responsibility for inflicting such an incompetent and hostile subcontractor on me, and I suggest they own my complaint and pursue it with AIT Home Delivery. If they do so and respond directly to me favourably, I shall be glad to revise my review of Sleepezee.
    In any event, I recommend Sleepezee changes its delivery agent.

    10 marca 2026
    Logo Sleepeezee Beds

    Odpowiedź od Sleepeezee Beds

    We appreciate your feedback on your new mattress. We are sorry to hear about the unacceptable delivery experience and the damage caused. We take full responsibility for our delivery partners, we'd ask you to reach out to us at media@sleepeezee.co.uk with your order details so we can address this. Thank you

    Oceniono na 1 z 5

    Disappointing quality and little support when things go wrong

    I purchased a Sleepeezee Gel 2200 medium firm mattress in late July 2024 from an independent retailer for £899, expecting a mattress that would last at least 10 years. Unfortunately, by November 2025 the mattress had developed significant loss of support and a substantial softening of the top gel layer, resulting in a mattress which is no longer medium firm but soft. This is really not what I expected from a product at this price point and a change that has rendered the product extremely uncomfortable, frankly not as purchased. When I contacted Sleepeezee directly, they sent out an investigator who declared 'no manufacturing faults'. The family-run retailer's business has since retired and closed. This has left me with no route for support, despite the issue clearly relating to the product’s durability rather than misuse or wear and tear. I fully understand that warranties have terms, but a reputable manufacturer should stand behind the quality of its products — especially when the retailer is no longer trading and the customer has no other avenue for help. Sleepeezee declined to review the case further, even though the problem is not consistent with what a consumer should expect from a mattress of this specification and price, stating 'mattresses soften'. After less than 2 years? I bought a medium firm mattress and I now have a soft one, not what I bargained for. I would encourage anyone considering a purchase with Sleepeezee to be aware that you may be left without assistance if anything goes wrong. And do not touch Sleepeezee's gel mattresses with a barge pole!

    20 marca 2026
    Opinia niezależna
    Logo Sleepeezee Beds

    Odpowiedź od Sleepeezee Beds

    Thank you for taking the time to write your review and we're sorry to see that your mattress hasn't met expectations. If you'd like us to take another look at this for you, please reach out on media@sleepeezee.co.uk.

    Oceniono na 5 z 5

    Easy purchase online

    Easy purchase online, first class delivery service and a comfortable, quality mattress at a reasonable price.

    16 lutego 2026
    Logo Sleepeezee Beds

    Odpowiedź od Sleepeezee Beds

    We're happy to hear that you found our online purchase process easy and the delivery service first class. Thank you for the positive feedback on our mattress!

    Oceniono na 5 z 5

    Lovely comfortable mattress

    Lovely comfortable mattress. Quick and professional service.

    8 stycznia 2026
    Logo Sleepeezee Beds

    Odpowiedź od Sleepeezee Beds

    We're happy to hear that you find our mattress comfortable. We appreciate your kind words about our service; thank you for your feedback.

    Oceniono na 3 z 5

    Just about ok mattress but wanted it…

    Just about ok mattress but wanted it firmer and it is not firm enough on the sides. Not sure it is worth what I paid.

    13 stycznia 2026
    Logo Sleepeezee Beds

    Odpowiedź od Sleepeezee Beds

    We appreciate your feedback. We're sorry the mattress firmness and edge support didn't meet your expectations. We value your comments.

    Oceniono na 5 z 5

    Easy to use website

    Easy to use website, good communication and smooth straight forward delivery.

    11 stycznia 2026
    Logo Sleepeezee Beds

    Odpowiedź od Sleepeezee Beds

    We're happy to hear that you found our website easy to use and that you had a smooth delivery experience. Thanks for your feedback.

    Oceniono na 1 z 5

    No edge support

    No edge support. Failed to inflate in 24 hours to claimed dimensions. No instructions or information included in shipment.

    10 stycznia 2026
    Logo Sleepeezee Beds

    Odpowiedź od Sleepeezee Beds

    We appreciate your feedback and time. We're sorry to hear that your new mattress did not meet expectations. If you'd like us to look into this for you please reach out to us at media@sleepeezee.co.uk

    Oceniono na 5 z 5

    Lovely comfortable mattress

    Lovely comfortable mattress. It was every thing that I wanted. Delighted.
    Delivery was exceptional and mattress arrived on time.

    25 stycznia 2026
    Logo Sleepeezee Beds

    Odpowiedź od Sleepeezee Beds

    We're happy to hear that you find the mattress comfortable and that it meets your expectations. We appreciate you mentioning the exceptional and timely delivery. Thanks for a lovely review!

    Oceniono na 3 z 5

    The mattress was just what I wanted…

    The mattress was just what I wanted and at a reasonable price for such good quality. It is also highly rated on WHICH
    However, Royal Mail never delivered on all the dates requested and confirmed by email. They continually arrived unannounced and when a final date was yet again agreed they arrived the day later with an extremely battered mattress vacuum packed in a torn and battered box. I just happened to be in. Sleepeezee were very considerate and have offered a collection and full refund. I cannot tell you the saga this has been.

    27 grudnia 2025
    Logo Sleepeezee Beds

    Odpowiedź od Sleepeezee Beds

    We appreciate you bringing this to our attention. We're sorry to hear about the delivery issues and the condition of the mattress upon arrival. We're glad our team could offer a resolution. Thank you for your feedback.

    Doświadczenie Trustpilot

    Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

    Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.

    Dowiedz się więcej o innych rodzajach recenzji.

    Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

    Dowiedz się więcej o procesie recenzji Trustpilot.

    Oto 8 wskazówek jak napisać świetną recenzję.

    Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

    Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

    Dowiedz się więcej