So nice to find a modern company with the personal touch. I phoned them with a query and (shock, horror) a human being answered the call! Absolutely no robots whatsoever. Will definitely use again if... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Swift delivery + Great pricing, thanks. Wish the packaging was a bit more secure, but otherwise all are good.
I purchased refills for my Lamy ball point pen from TheOnline Pen Company, the cost was reasonable and they arrived within a short period of time. Fitted the refills and my Lamy pen writes wonderfull... Zobacz więcej
DO NOT ORDER ANYTHING from this company if you want to be stonewalled,waiting for an age, and to feel as if you have been robbed then this is the company for you. I do not belive they actually have... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
O The Online Pen Company
Informacje przekazane przez różne źródła zewnętrzne
Since starting out in 2006, The Online Pen Company has grown from a small, specialist fine-writing retailer, to a market leader in pens, stationery and art supplies. Now with worldwide shipping, a team of committed and enthusiastic staff and a range of over 7,000 products, all whilst still maintaining the easy to use, simple to deal with values we were founded on.
Whether you're looking for luxury ballpoint, rollerball or fountain pens as gifts, restocking the office or home with pencils, fineliners, marker pens and highlighters or ready to get creative with crayons, pastels, chalk and colouring, we should have something for you, and a whole lot of other stuff too.
Dane kontaktowe
Unit 5 Barracks Road, Sandy Lane Industrial Estate, DY13 9QB, Stourport-on-Severn, Zjednoczone Królestwo
- 01299 826744
- pens@theonlinepencompany.com
- www.theonlinepencompany.com
4,4
Doskonała
14 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 51% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I’ve placed an order with this company…
I’ve placed an order with this company and have tried to get an update on my order with none forthcoming five emails later and still waiting. I’m getting increasingly upset and I would advise people have nothing to do with this company at All. The delivery should have taken place by now but not
24 czerwca 2026
Opinia niezależna
Odpowiedź od The Online Pen Company
Hi Gary,
Thank you for your review.
I have looked into this and I can see you have sent 2 emails, both were sent today, we do have a 24 hour response window so you should receive an update shortly.
Kind regards,
The Online Pen Company.
I contacted the seller due to a…
I contacted the seller due to a non-delivery of Parker-compatible ballpoint refills. I received a rapid reply and apology and the goods were delivered promptly thereafter.
Godd customer service is sometimes more eevident and appreciated when something goes awry and there is a satisfactory resolution. I would certainly recommend this company.
25 marca 2026
Good Customer Service
Excellent range of products. Really good customer service.
15 czerwca 2026
Opinia niezależna
Great customer service
I've used this company for quite some time now and have always had great service. I recently had an issue with an order, which was swiftly rectified by Lily. Very good customer service.
12 czerwca 2026
Opinia niezależna
Prompt delivery and great pricing.
12 maja 2026
Online Pen Company sent wrong item, denies it and ghosts me
I was sent a different journal than the one I ordered. I have bought over 6 journals from here over the last few years, but when I received the latest one, the company denied they sent me a different one than was advertised and that I had bought. I sent pictures of my last 6 journals and the recent one purchased and showed how it was different. They denied the photographic evidence and said I got the same one as I ordered. This outright lie caused me to call them out on their underhanded business practices, but they never responded. Just like a coward they ignored everything.
I will never buy from here again, and will turn everyone I know who looks for writing supplies away from this shady organization.
7 maja 2026
Great gift
The journal was purchased as a gift and looked great. It has some slight damage which happened in transit but I contacted the customer service team who arranged a replacement. It arrived and was perfect. These things happen but what matters is how the company handles it. Lily in the customer service team was great. Would recommend this company
23 kwietnia 2026
Refills Arrived and Work Well
Refills arrived, am glad to be able to use the pen again. Had been unable to find the refill anywhere near me. Thank you!
5 maja 2026
Quality products
Quality products , arrived quickly and was well protected for it's delivery
5 maja 2026
Great service
Great range of products, competitive prices and fast, efficient delivery.
23 kwietnia 2026
Lots of inks to choose from
Lots of inks to choose from and at great prices. My items were packaged well and sent off promptly. Really pleased with my purchase.
13 kwietnia 2026
Very smooth and nice
12 kwietnia 2026
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