I saw a video on Instagram showing my favorite artist using a product from The Journal Shop, some really cool foldable scissors. I live in the USA and they are based in the UK. I put the scissors in m... Zobacz więcej
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Zobacz, co mówią recenzenci
Make sure you read the return policy - paying for your own return shipping isn’t ideal. There’s other places to get the same stuff that has better policies.
I ordered a Retro fountain pen and ink, having read that it would write smoothly and had a conversion kit for using with ink instead of cartridges, as I want to reduce plastic use. I was disappointed... Zobacz więcej
Reakcja na opinię
Ordered from The Journal Shop many times. Items received quickly and well packaged. Today I requested an additional item to be added to an order placed the night before. Email was acknowledged very qu... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
The Journal Shop is for people who know that stationery is never just stationery. We stock Hobonichi, Traveler’s Notebook, Blackwing, planners, stickers and cult Japanese favourites, alongside a carefully chosen range of notebooks, paper goods and desk essentials that are as useful as they are lovely to own. We’re here for people with strong opinions on paper quality, a soft spot for good design, and a habit of finding joy in the little things. Whether you journal daily, plan obsessively or simply want nicer things on your desk, The Journal Shop is all about thoughtful stationery and a shopping experience that feels easy, friendly and well looked after from start to finish. We ship worldwide, and are always very happy to send a little stationery joy your way.
Dane kontaktowe
167 Great Portland St, 5th Floor, W1W 5PF, London, Zjednoczone Królestwo
- info@thejournalshop.com
- www.thejournalshop.com
4,4
Doskonała
93 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 12% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
EXCELLENT customer service
I saw a video on Instagram showing my favorite artist using a product from The Journal Shop, some really cool foldable scissors. I live in the USA and they are based in the UK. I put the scissors in my shopping cart, noticed the shipping would have been $50 on a $10 product. I dropped my phone and accidentally purchased when I did not want to. I reached out immediately and explained what happened, they were soooo cool about it and gave me a full refund and canceled the order. They could have just said "not our problem" but instead they treated me like a human that made a mistake. I love them. I will definitely shop with them again when I can place a larger order and make the shipping worth it.
21 stycznia 2026
Opinia niezależna
Excellent retailer
Quality goods at a keen price, prompt, efficient service and speedy delivery. Perfect, thank you! A*****
1 czerwca 2026
Make sure you read the return policy
Make sure you read the return policy - paying for your own return shipping isn’t ideal. There’s other places to get the same stuff that has better policies.
16 lipca 2026
Opinia niezależna
Wonderful shop
Wonderful shop, stellar customer service when I had an issue with my order. Returning customer forever, thank you!
2 lipca 2026
Opinia niezależna
Odpowiedź od The Journal Shop
Thank you so much, this is such a kind review! We're pleased that your issue was resolved promptly. We look forward to having you shop with us again.
The Team @The Journal Shop
Excellent customer service when there was a problem
I ordered a Retro fountain pen and ink, having read that it would write smoothly and had a conversion kit for using with ink instead of cartridges, as I want to reduce plastic use. I was disappointed to find that it was not smooth at all, but scratchy and the ink didn't flow well. I contacted The Journal Shop and expressed my disappointment. I received a response that was clearly from a real human, who made some suggestions about how to improve the pen's function. When these didn't work, she quickly offered to replace the pen as it seemed to be faulty, but I didn't have to return it first. The replacement was ordered within minutes and arrived quickly. I'm pleased to say it worked well! I am impressed with this excellent customer service and will definitely go back to The Journal Shop for more lovely things!
9 czerwca 2026
Opinia niezależna
Odpowiedź od The Journal Shop
Thank you so much for this review. We're really sorry the first pen was such a let-down, but I’m so glad we managed to get it sorted for you. I’m really pleased the replacement is working properly and that you’re happy with it.
Thanks again for giving us the chance to put it right, and for such a kind review. We really appreciate it.
The Team @The Journal Shop
Fast shipping and good delivery service
14 kwietnia 2026
Odpowiedź od The Journal Shop
So glad to hear that, thank you. We’re really pleased everything arrived quickly and smoothly, and we appreciate you taking the time to leave a review.
The Team @The Journal Shop
Great price and service
Great price and service, and packaging is nice and delivery is fast too. Will definitely purchase again.
22 maja 2026
Odpowiedź od The Journal Shop
That’s so lovely to hear, thank you. We can’t quite claim to be skincare experts! :D but we’re very glad you were happy with your order. Thanks so much for taking the time to leave a review.
The Team @The Journal Shop
Excellent
Excellent online experience and among the best stores for Hobonichi supplies. One of my favourite shops to browse and purchase from. Totally recommended. Thank you to all at The Journal Shop.
16 maja 2026
Odpowiedź od The Journal Shop
Ah, this is so nice to hear :) It really means a lot that you enjoy shopping with us, love that we're one of your favourite places for Hobonichi! Thanks so much for taking the time to leave such a kind review. We really appreciate it.
The Team @The Journal Shop
Very friendly and helpful company
Very friendly and helpful company
Their customer care is superb
My order was for some coloured pencils and they are amazing I have already used them
16 maja 2026
Opinia niezależna
Odpowiedź od The Journal Shop
That’s so lovely to hear, pleased that you're enjoying your new pencils already. Thanks so much for your kind words about the team too. It’s always really appreciated :)
The Team @The Journal Shop
The help I received from Carla was incredible, she was very nice and helpful, one of the best customer services I’ve had.
The help I received from Carla was respectful attentive and she helped me solve some issues as well as with the tracking since I was having trouble checking on the mail app.
19 maja 2026
Opinia niezależna
Odpowiedź od The Journal Shop
That’s so kind of you to say. We’re really glad Carla was able to help get things sorted and make the tracking a bit less stressful. She’ll be so happy to hear this :) Thanks so much for taking the time to leave such a lovely review.
The Team @The Journal Shop
Great customer service
Have made a few purchases for here (and will again in the future). Great selection of products with fantastic customer service. Had an issue with one item but customer service responded quickly and a replacement was sent asap. Would absolutely recommend!
14 maja 2026
Opinia niezależna
Odpowiedź od The Journal Shop
We really appreciate you coming back to shop with us, and we’re glad the team could get a replacement out to you. Thanks so much for the recommendation and for your continued support; It means a lot to our small team.
The Team @The Journal Shop
Really quick delivery and very pleased…
Really quick delivery and very pleased with the erasers and mechanical pencils I purchased. Will definitely order from here again.
20 kwietnia 2026
Odpowiedź od The Journal Shop
That’s so lovely to hear! We’re really glad your order arrived quickly and that you’re happy with the erasers and mechanical pencils too. Thanks so much for taking the time to leave a review; We’d be so happy to have you shop with us again.
The Team @The Journal Shop
Odpowiedź od The Journal Shop
Thank you for taking the time to leave us a review :)
The Team @The Journal Shop
Great fast tracked delivery Fair prices…
Great fast tracked delivery Fair prices Glad I found out about The journal shop Will always use in future Highly recommend Stock my favorite brand Hobonichi What more can I say Top marks Thank you The journal shop
14 maja 2026
Odpowiedź od The Journal Shop
That’s such a lovely review, thank you. We’re so glad you found us, and even happier to hear the delivery was quick. Hobonichi fans are always very welcome here! :) Thanks again for your support and recommendation.
The Team @The Journal Shop
Odpowiedź od The Journal Shop
We know the feeling... it can get dangerous very quickly around nice stationery! So glad to hear you’re enjoying the quality and the more unusual bits of the range. Thanks so much for the lovely review.
The Team @The Journal Shop
Excellent customer service from Rebecca…
Excellent customer service from Rebecca and the team at TJS - kept me updated regarding my order and answered all of my questions.
The Traveler's Company 20th Anniversary TN is a great collection, ha everything you need to set up and start using as a journal or wallet, excellent quality as always
5 maja 2026
Odpowiedź od The Journal Shop
Ah, this is so lovely to read, thank you! We’re really glad Rebecca and the team could help Thanks so much for your kind words and for taking the time to leave a review. We hope you come back to shop with us again, very soon :)
The Team @The Journal Shop
Odpowiedź od The Journal Shop
Thank you for taking the time to leave us a review, pleased you like your new journal.
The Team @The Journal Shop
Wide and eclectic range of products
Wide and eclectic range of products. Reasonable prices. Prompt despatch & delivery.
4 maja 2026
Odpowiedź od The Journal Shop
So glad to hear this, thank you. We work hard to keep the range interesting, so it’s lovely to know that came across. Really appreciate you taking the time to leave a review.
The Team @The Journal Shop
Odpowiedź od The Journal Shop
Thanks so much for your kind review. We’re so glad you were happy with both the range and the delivery.
The Team @The Journal Shop
Always great service and quality
Always great service and quality. Kaweco pen is terrific.
12 maja 2026
Odpowiedź od The Journal Shop
So lovely to hear, thank you :) really glad you’re happy with the service (& even happier to hear you’re enjoying your Kaweco pen too!). Thanks so much for taking the time to leave a review.
The Team @The Journal Shop
Doświadczenie Trustpilot
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