I love their products, but their customer support isn’t responsive. I’ve emailed them, DM’d them on instagram, and have left comments over a two month period (first email was april 10th) with no respo... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Authentic advertising. Product meets expectations. kept me current on delivery date. My cats actually like being groomed with this brush. They were never fans of traditional brushes and combs. Seb... Zobacz więcej
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The Self-Cleaning Brush Been pretty impressed with the operation of this brush! Our cats seem to enjoy it, and the one with long hair even is patient with it. She never liked to be brushed in the pas... Zobacz więcej
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The website was really easy to use, tracking was fantastic and the item was well packaged when received. Turning to the brush itself, it is so useful. My cat purrs the whole time she is being br... Zobacz więcej
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Informacje dotyczące firmy
O The Mutt Studio
Napisane przez firmę
The Mutt Studio™ was founded by two animal lovers. Inspired by our passion for dogs and our mutual love for all things comfortable and cozy, we created this project on a whim, thinking we would figure it out along the way.
Little did we know our world would soon be filled with fur, dirty paws and slobbery kisses - and we truly wouldn't have it any other way!
As a brand, our purpose is to provide quality and luxurious products that make everyday life a whole lot better, for both you and your furry friend. We truly believe that the best things in life are the ones that make us feel warm, safe, and cared for, and we want pets everywhere to know exactly what that's like.
Our dream is to help YOU give your pets the beautiful life they deserve, and that's exactly what we're working our tails off trying to do, one day at a time.
Little did we know our world would soon be filled with fur, dirty paws and slobbery kisses - and we truly wouldn't have it any other way!
As a brand, our purpose is to provide quality and luxurious products that make everyday life a whole lot better, for both you and your furry friend. We truly believe that the best things in life are the ones that make us feel warm, safe, and cared for, and we want pets everywhere to know exactly what that's like.
Our dream is to help YOU give your pets the beautiful life they deserve, and that's exactly what we're working our tails off trying to do, one day at a time.
Dane kontaktowe
4,2
Dobra
102 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Purchased one of the brushes for our…
Purchased one of the brushes for our two cats. They just love being brushed with it⭐️
The product is of a good quality. I would recommend it to anyone.
13 maja 2023
Opinia niezależna
Odpowiedź od The Mutt Studio
Hi Kevan,
Thanks for taking the time to leave a review. We're so happy to hear you and your furry friends are loving the new brush!
Wishing you all the best! 😊
The Mutt Studio
Fun for human & cat interaction!
This fur clearing device is sturdy, well designed, and effective, but still gentle.
Also cat-approved!
7 maja 2023
Opinia niezależna
Odpowiedź od The Mutt Studio
Hi Emily,
Thank you for your review, we're happy to hear you and your furry friend are getting some fun bonding time out of your new Self-Cleaning Brush!
Wishing you both the absolute best! 😊
The Mutt Studio
The shipping long/the product worth the wait
The shipping time to receive the product was longer than expected, but the product is great! Works perfectly! I was skeptical, but I have been very very happy with the brush.
3 maja 2023
Opinia niezależna
Odpowiedź od The Mutt Studio
Hi Kathryn,
Thank you for your feedback, we really appreciate it! We're sorry the shipping process took a little bit longer than you were expecting, but we're glad to hear the wait was worth it! 🙌🏻
Thanks again and we hope to see you again soon! 😊
The Mutt Studio
Great product, but overpriced
My cat is so obsessed with the Mutt Studio brush. It’s soft enough for him to enjoy it, but sturdy enough to actually strip out his loose fur. It’s been a nice bonding tool. Very happy with the purchase, however it is significantly overpriced for a cheap piece of plastic!
4 maja 2023
Opinia niezależna
Odpowiedź od The Mutt Studio
Hi Erin,
Thank you so much for the feedback, we appreciate it! Gentle, sturdy, effective, and great for bonding - exactly what we were going for here. Happy to hear it hit the mark! 😉
Thanks again and we hope to see you and you fur baby again soon! 😊
The Mutt Studio
It Really Works!
My fur baby is a big shedder and no brush would really work. This baby came in the mail and changed the whole house's life! Not only does it get most of the loose fur off his body, he also loves it! Especially a good whisker brushing. Overall, I am so happy with this product and the outcome it has provided for us. 10 out of 10!
24 kwietnia 2023
Opinia niezależna
Odpowiedź od The Mutt Studio
Hi there,
"This baby came in the mail and changed the whole house's life!" - this sentence just made our day! Thank you so so much for your awesome words, we really appreciate them! 🥰
Wishing you and your extra-furry friend the absolute best! 😻
The Mutt Studio
Worth the Wait
It took a little while for the brush to get here, but it is worth the wait. The brush is everything it appears to be -- easy to use, comfortable on my (2) cats and (1) dog's skin, and super-easy to clean.
3 maja 2023
Opinia niezależna
Odpowiedź od The Mutt Studio
Hi Tracey,
Thank you so much for your feedback! We're sorry the shipping process took a little bit longer than you were expecting, but we're glad to hear the wait was worth it and that all your furry friends are loving the new brush! 😻🐶
Thanks again and we hope to see you again soon! 🙌🏻
The Mutt Studio
My cats really like this brush
My cats really like this brush, it’s gentle and the round shape is great. Cleaning is easy
20 kwietnia 2023
Opinia niezależna
Odpowiedź od The Mutt Studio
Hi Yasmine,
Thank you for your words, we really appreciate the time you took to leave a review! We’re so happy to hear your furry friends are loving the new brush and that it's making your life a little bit easier!
Wishing you all the best! 😊
The Mutt Studio
Odpowiedź od The Mutt Studio
Hi Bronwyn,
Thank you so much for your review! We’re so happy to hear your furry friends are loving their new Self-Cleaning Brush!
Hope to see you again soon! 😻
The Mutt Studio
Arrived quickly and easy to use
Arrived quickly and easy to use. Both our cats love it!
1 kwietnia 2023
Opinia niezależna
Odpowiedź od The Mutt Studio
Hi Tom,
Thank you for your review, we really appreciate it, and we’re so happy to hear your furry friends are loving the new brush!
Wishing you all the best! 😊
The Mutt Studio
Best Brush Ever!
I ordered one of the brushes in hopes that my cat would actually like it (he's hated getting brushed by anything else). He's a medium haired cat, so his fur is definitely shorter and it wasn't like he NEEDED to get brushed, but I wanted to cut down on the amount of hair getting into the carpets and help with him getting the occasional hairball. We've had the brush for about two weeks now and, while he was a little hesitant at first, he actually doesn't mind it and lets me brush him! I was honestly super surprised at the amount of fur that was coming out consistently the first several times I brushed him, and he was noticeably softer afterwards. The little push button is also just fantastic, as you don't have to pick and pull at the hair in the brush to get it out. Truly a fantastic purchase that I don't regret making!
7 kwietnia 2023
Opinia niezależna
Odpowiedź od The Mutt Studio
Hi Jesslyn,
Such an awesome review, thank you so much!! Nothing makes us happier than reading words like yours. We’re so excited to hear you’ve finally found a brush your furry friend enjoys and that it’s making a difference in both your lives. So so grateful for you, thank you!
Wishing you both the absolute best (and hoping to see you again soon)! 🥰
The Mutt Studio
Quality and functional for longhair cats
I absolutely love that this brush has a way to clean the hair off of the bristles without hurting my fingers. The silicone on top of the bristles actually stays on, which is a plus for me and my cats. I'll stick with this brand because it's quality! My only comment is that the brush works better on long-haired cats than shorthair. It works, just takes more time brushing through.
6 kwietnia 2023
Opinia niezależna
Odpowiedź od The Mutt Studio
Hey Chelsea,
Thank you so much for your words and for taking the time to leave us a review! So happy that you finally found a brush that makes grooming more comfortable for both you and your cats - that’s always been our main goal!
Can’t wait to see you again soon! 😊
The Mutt Studio
All amazing much easier to use as our…
All amazing much easier to use as our previous ones and the cats likes it too.
3 kwietnia 2023
Opinia niezależna
Odpowiedź od The Mutt Studio
Hey Judit,
We are so happy to hear that, thank you for taking the time to leave us a review! Hope to see you again soon! 🙌🏻
The Mutt Studio
It's the only brush my cat Lola puts up with!
It's the only brush my cat Lola does not object to! As a result, her fur is looking better than ever. The knots come out easily and with minimum complaints from Lola! Thank you!
PS: I also love the button that pushes the fur off the brush, making it easy to clean after use.
5 kwietnia 2023
Opinia niezależna
Odpowiedź od The Mutt Studio
Hi Ayla,
Thank you so much for the awesome feedback! We are so happy to hear that Lola is enjoying her new Self-Cleaning Brush. We really appreciate your kind words and hope to see you both again in the future! 🥰
The Mutt Studio
Product is great
Product is great. After order was placed 2/23 there was no communication as far as shipment status as of 3/2 and I had to reach out to customer service for an update on my shipment. I wanted to make sure that I hadn’t just paid for something that I was not going to receive. There was no way to see status on website until a tracking number is received. I received a prompt reply to my email on 3/4 that my order was shipped. I received tracking information 3/8. I am highly satisfied with the items I purchased and would recommend them to friends and family.
4 marca 2023
Opinia niezależna
Odpowiedź od The Mutt Studio
Hey Vicki, thank you for your review. We're so glad to hear that you and your furry friend are enjoying your new products! 😻
We apologize for the delay in the shipment of your order. Unfortunately, our Pink Zen Nests went out of stock right after you placed your order, which explains why it took a little bit longer to get to you. We definitely should have given you a heads up about that, totally our bad on the miscommunication!
Nonetheless, we’re happy to hear that you're loving your new Zen Nest and Self-Cleaning Brush. Thanks again for your patience and understanding, and for your review. We hope to see you again very soon! 🙌🏻
Your Pets will love it
Took a long time to get after ordering and realized it was shipping from China and thats why. Other than that, awesome product! My cat loves it! My dog tolerates it 😉
29 marca 2023
Opinia niezależna
Odpowiedź od The Mutt Studio
Hi Kenya! Thank you for your feedback.
We’re so happy to hear that you and your furry friends are enjoying your new Self-Cleaning Brush! Apologies for the slightly longer than expected shipping time - we do provide estimated delivery times on our website, and we’re always looking for ways to improve shipping times and customer experience, so thanks again for the feedback. We hope to see you again soon! 😊🙌🏻
Excellent brush for shedding
Thought I'd try this brush as I have a Maltese & a Staffy.
The Staffy malts all the time but since using this brush I've now stopped her shedding. YAY!
23 marca 2023
Opinia niezależna
Odpowiedź od The Mutt Studio
Hey Susan, thank you so much for the awesome review! We're so happy to hear that our Self-Cleaning Brush is working well for you and your pups. Wishing you guys the absolute best! 🐶🥰
The product came in a very good
The product came in a very good. My cat loves to be brush more than ever before.
25 marca 2023
Opinia niezależna
Odpowiedź od The Mutt Studio
Hi Jane, thank you for your review. We're super happy to hear your cat loves being brushed with our Self-Cleaning Brush, that's so exciting!! We hope to see you again very soon! 😊🙌🏻
I am so pleased with the brush I…
I am so pleased with the brush I purchased for my babies! I have four cats who never liked being brushed in the past. But for some reason each of them LOVE this brush!!! Product arrived quickly too! And they have excellent customer service!!!
30 lipca 2022
Opinia niezależna
Odpowiedź od The Mutt Studio
Hey Tara, thank you so much for sharing your positive experience with our Self-Cleaning Brush!
We're so happy to hear that all four of your kitties are now big fans of our product, and that it got to you super quick! We always do our best to provide excellent customer service, so it's great to hear you enjoyed your experience with us. We sure hope to see you again soon!
Wishing you and your furry friends the absolute best! 😻
The Mutt Studio
This brush is amazing
This brush is amazing. Not only \do the cats love the massage it gives. Thank you Mutt Studio
Shaynne Glenn
9 września 2022
Opinia niezależna
Odpowiedź od The Mutt Studio
Hi Shaynne!
Thank you so much for taking the time to leave us such a great review! We're thrilled to hear that both you and your furry friends are loving our Self-Cleaning Brush, and that it's providing some much-needed relaxation for your cats. Your kind words really made our day.
Thanks again! 🙏🏻😻
The Mutt Studio
I received my new brush for my cats
I received my new brush for my cats . I can honestly say with three of my cats being Persian with very long hair, they have always hated being brushed and I had tried many a brush . This one is so easy to use and for some reason not so harsh on cats but still allowing me to get rid of loose hair . They have never looked so good
Thank you to The Mutt studio
8 sierpnia 2022
Opinia niezależna
Odpowiedź od The Mutt Studio
Hey Sara, just wanted to drop in and say a huge thanks for your awesome review! We're so happy to hear that our Self-Cleaning Brush is doing wonders for you and your furry pals! Your feedback means the world to us.
Wishing you the best! 🥰
The Mutt Studio
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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