The Motor Ombudsman Recenzje 

Quick call connection time and spoke to an individual who considerately listened before offering helpful advice on the situation.
Initial on-line case submission was straightforward too.

The person on the phobeline was great. There just aren't enough to process cases at an appropriate speed.

Customer service was not able to help me however he gave me advice of what could be done which has been very helpful thank you Simon

If I could give it zero I would, if I'd paid for the service I'd be furious. This organisation has been set up to purely say there's a body rather than do anything, by the time they came up with a verdict that sided with the trader they'd run down the clock on my consumer rights. Don't waste your time with this 'impartial service' just look up your rights and act faster if you think you've been unjustly treated, the TMO will mess you around, leave you hanging, ask you for things already provided and side with the bodies that pay for the stamp.

I raised my complaint against Nissan UK in January 2026. I provided some detailed information and timescales as well as photographic evidence. I understand the case has now been sent to Nissan and a response received.i was disappointed to then be told that it might be more than 90 days until I get any further information. This is quite disappointing but I will just have to be patient. I had hoped for a solution sooner than this.

Very helpful and professional service

Absolutely appalling. Two years to uphold one tiny portion of my claim. Even then, the "resolution" proposed was that the dealership apologised without even repaying the portion of the claim that was upheld. And when I pointed this out, I was made to jump through hoops asking the AA to produce invoices from breakdowns in October 2024. The AA were the only positive in this story. Too long and boring to go in to.

To summarise, I have rejected their 'help' and am pursuing in small claims. My fault for being naive enough to believe an Ombudsman might be unbiased and helpful.

Firmly on the side of the motor industry. Rude and unhelpful. My case was adjudicated by Shamillah Nazziwa
Adjudicator Grade 2.

Waste of time and space. Don't bother.

I recently completed a case against Jaguar through The Motor Ombudsman. Going up against a major car manufacturer is incredibly daunting, and I knew I might not win the case. However, with the help, guidance, and support provided by the Ombudsman team, I felt like I actually had a fair chance and a voice in the process.
Thank you to the team for their independent oversight and for giving consumers the support they need when facing large corporations. Highly recommend their service.

Very Knowledgeable, Helpful and polite.

Well after 10mins telling you my problem you informed me that the garage I'm dealing with does not come under you so nothing you can do.

Excellent communication through out

Whilst you could not deal with my complaint, you were empathetic, understanding, and listened.
You gave good advice and guidance of what I can do and who to contact.

Good clear advice polite staff helpful and friendly all round good service

My case is ongoing at the moment

You did not support me in my case. You were biased against me and said that Toyota was right and that they should repair the vehicle. However, they gave me a brand-new car with serious and very expensive problems, and they are still charging me money to this day. Did the person who made that decision really consider my situation fairly?

So easy to use and at the very least have someone take a manufacturer to task, thank you.

This score is based on my overall experience since bringing 2 cases to you, which has been with you for 3 and 6 years respectively.

Good service fast response to email