The Motor Ombudsman Recenzje 

TMO have agreed to look into my grievances when trying to buy a new car which did not arrive with all the specifications I had requested. The initial phone call was helpful and clearly explained that they would look into the case and request further information if they were going to investigate further. Thankfully they are and I am awaiting the outcome.

After carefully reviewing their criteria, I filed a complaint at the Motor Ombudsman using their form. They wrote back to say it meets their remit but it will be a while before I hear back. Six months later they wrote to me, incorrectly summarising my complaint and showing they had no understanding. They declined to process any further, citing it did not fall in their remit. What a waste of time. When I told them the initial form should have dealt with the qualification and they should use this situation to improve their forms and processing, they shut the phone on me.

Very Helpful, clear and understanding .

However unable to proceed go forward.

Thanks for trying

I brought a car from fordsthat was 14 thousand it’s cost me 20000 with interest then my wet belt went last year I’ve had the car 4 years who would thought it would cost me another 6000 pounds because the company auto medics put my wet belt rd the wrong way did other things to the car and my car was still not right so it cost me another 3000 to put it right all in all 6000 I have little faith in the motor industry but who’s to blame only me for buying a car that’s my expy

I bought a used car over the telephone, it was described as “ PERFECT “ in the adverts. Many faults became apparent after collection, I rejected it but the seller would not take it back.
This was raised with the Motor Ombudsman in March 2026 and I kept them up to date with developments. I had no advice from them at all. After 3 months I called and learned that nobody had been appointed to deal with it. After 6 months they wrote to say it was being dealt with.
I sent a letter to their managing director but had no reply or acknowledgement. 2 weeks later I called them. The lady said that adjudication could take 3 months, I asked what would happen if the seller did not cooperate. She had no idea and indicated more than another 3 months for progress.
I cannot act through the courts because the address the seller gives and which appears on the Ombudsman’s website is not their registered office.
I despair, John McGlynn, Fellow of the Institute of the Motor Industry.

Time frame of replies and resolution is too long. A year to resolve a dispute is pointless

Slow, still waiting.
Don’t seem to understand the complaint.

Great first impressions but have read the first case email which states that it can take up to six months for them to assign an administrator 😬 so it looks like the process is going take an awful long time, will update this review once I get a resolution on my case

Extremely disappointing experience with The Motor Ombudsman.

After months of correspondence and providing extensive evidence regarding my complaint against a Toyota dealership, my case was rejected as outside their remit.

What I find particularly unacceptable is that the adjudicator specifically contacted me asking for clarification about how frequently I used my vehicle for work. However, before I had the opportunity to provide that information, a decision was issued rejecting my complaint based on its commercial usage.

The decision also relied on the number of MOT tests my vehicle had undergone, without first clarifying that additional tests had been required following non fault accidents and licensing suspensions.

I had evidence concerning a bumper defect reported on the day of collection, unsuccessful repair attempts and a separate workmanship error acknowledged by the dealership. None of these substantive concerns received a determination because the complaint was rejected on jurisdictional grounds.

My dissatisfaction is not simply because the decision went against me. It is because I do not believe I was given a fair opportunity to provide relevant information before that decision was reached.

I have formally requested a review and escalation to an Ombudsman.

An organisation responsible for resolving consumer disputes should ensure complainants are given a reasonable opportunity to respond before making decisions that effectively close their cases.

Very disappointing service and serious concerns about procedural fairness.

Nothing but a waste of time ⏲️

18 months wasted. My car is still sitting on my driveway, and I’m no closer to a resolution. I went through the process hoping for a fair outcome, but I’m left feeling that none of it made a difference.

18 months of my life gone, and a car rotting away. Pls Don't do it.

Very Long drawn out process
The Ombudsman dont take in to account a persons current life circumstances which lead to actions that can go against their claim.
I have had very difficult circumstances which I cant go into. I had purchased a used EV which was not as described by the dealer in question and they wouldn't accept the rejection which lead to a loss of thousands of pounds. For someone struggling this has put me in a truly bad place. In the end the Ombudsman decided there was not enough evidence and decided to accept the dealer side which made me out to basically be not telling the truth which left me out of pocket and deflated. I also paid for Diamond Brite treatment with my car purchase which was an extra £ 500 on top of the car purchase and the Ombudsman found that that was the case that they didn't apply it which they didnt,but didn't force the dealer to even return that money. A completely toothless entity which just like many reviews I read, they seem to side with the dealer and take no consideration for what a person is going through in terms of health and living circumstances. In the end report it was written in a way that was written like a corporate brochure big wordy statements some of which were baffling. A true disgrace of an organisation. Not having any thought of what affects a car purchase decision can have on ones life instead they worry about the business.

They simply don't care, they'll never take the time to read your case or understand where you're coming from.

Complaints raised ages ago and still awaiting an outcome on one - the 90 days for an update was months ago and no reply to my last email. No idea what is going on!

unreasonable time scale to resolve. Poor communication throughout. It is very convenient for manufacturers to refer complainant to ombudsman as they know that complainant will get frustrated with the process.

The operator was very nice and very helpful
However the fact that any investigation could take 9-12 months is disappointing to say the least

Absolute disgrace of an organisation. Process took well over a year and despite independent evidence they sided with the dealership.

Utterly corrupt and without the appropriate knowledge to make a decision. Do not rely upon the TMO as offering you any protection whatsoever.

I email these filled out the form collected my photos, and NOTHING, NO HELP AT ALL.
Like a Ashtray on a motor bike.1 star was to much, I 3 differant cases with ombusmen, all been same, all getting paid, for no help.its a government front..

The Ombudsman service was very helpful, gave guidelines of how long it would take to process my problem and contact Ford.