The Motor Ombudsman Recenzje 

Great idea to address problems in car industry between consumers, retailers and manufacturers
Unfortunately poorly executed with inadequate resources and skills necessary to make this service effective. Requires more resource and better systems and planning.

Took too long from point of incident to start of process.
Agreed to goodwill gesture but heard nothing since.
I have only communicated via email. Not sure why I have been asked about a non existent phone call.
You kept on requesting information that I had already sent you.
Responses appaer to be AI generated in some instances.
Although the company in question admitted to its multitude of failings, an apology for their lack of professionalism as well as their rudeness would be appropriate in this case.

Excellent service provided

Did not resolve my complaint to my satisfaction.
My vehicle was in the workshop for 6 months of the 23 months that I owned it. The dealership who serviced the vehicle was excellent. The manufacturer hides behind the warranty. Because a buyer's contract is with a selling dealership and not the manufacturer under consumer laws you have to complain against them so unless you can prove that you were out of pocket or that the servicing was not carried out properly you have no case for compensation. In cases such as mine where a vehicle model has known problems the manufacturer should be purchasing the vehicle back through the selling dealership. TMO does not assist in facilitating this.
In my opinion I spent a lot of time in providing supporting evidence for a highly defective vehicle but TMO is too rigid. Manufacturers should be held to account not the dealerships.

Despite many many months of waiting i am still awaiting a determination.

Immediate response to my enquiry, but had to wait a few weeks for the case to be looked into. The e-mails were clearly understandable and polite, i just hope i get a positive outcome.

where do I start??
It took nearly a year and a bit, my case was not passed over when they got a promotion, many many phone calls, new case handler did NOT read my case properly or lost paperwork maybe? as they were fighting something that wasn't even mentioned on my case! so obviously they gave it to the Ford Company.
No I would not recommend the Ombudsman again, such a bad experience from start to finish!!

Good people handling my enquiry, understanding and knowledgeable. Great service.

Agent listened well and understood quickly.

I was told today that they do not investigate complaints about customer service. That any investigation by them would take over a year.
So what’s will they investigate and a year? I could die before they did anything. Poetry in slow/ reverse motion? What a waste of money.

Contacted ombudsman in Jan and they took up my case after 6 months it was deemed I would get a refund from the company I was complaining about got it in writing the company agreed to refund my money however I am 9 months down the line with no refund I contacted the company getting nowhere - numerous emails and phone calls to the ombudsman with no update - now escalating matters as I am no further forward than I was in January

Recently had a call with a lady on the phone, in regards to a car rewind, and she was probably the most helpful lady in my whole time. It’s been a year I’ve been fighting a battle to rewind it and genuinely she made my day better. I forgot her name but once I remember I’ll be sure to post it.

Excellent customer service and knowledgeable

Took a long time but got there in the end.

I approached The Motor Ombudsman because I had already spent months trying to resolve a dispute over a brand-new vehicle and was getting nowhere.

Unfortunately, the experience with The Motor Ombudsman has been just as frustrating. The case has been dragging on for months, communication has been poor, and I have repeatedly had to chase just to get basic updates.

This is supposed to be the service you turn to when a retailer dispute cannot be resolved, but instead I have been left in exactly the same position while the complaint continues in the background with no meaningful progress.

For someone already dealing with a seven-month vehicle complaint, the last thing you need is another organisation that is difficult to get answers from.

The whole process has been extremely disappointing and has added even more stress to an already exhausting situation.

My complaint has been with The Motor Ombudsman for months and I am still no closer to a resolution.

I have repeatedly had to chase for updates and there has been very little meaningful communication or progress. Meanwhile, I am still left dealing with an unresolved dispute involving a nearly new vehicle.

The whole reason for approaching an independent dispute resolution service is to get some help when a customer and retailer cannot resolve matters themselves. Instead, I feel like I have simply been left waiting while the situation continues.

After months of this, I have very little confidence that my complaint is actually going anywhere. The communication and length of time this has taken have been extremely disappointing.

Case was reported to them march 2024, got an email November 2025, stating they had everything from both parties, decision would be made in 90 days. Hour later got another email stating it was a complicated case and would be looked at by someone, it would be longer than 90 days! Didn't hear anything, so sent an email in August 2026 enquiring about it, no reply. Got on to Citizens Advice ( they referred originally to Ombudsman in 2024) , they phoned the Ombudsman in September 2026 to be told my case hadn't been passed on to anyone to investigate further and couldn't say when it would be looked at!!! So 2 1/2 years later, they've done absolutely nothing!!! Wouldn't advice anyone to use them as it's a waste of time!! Even the Citizens Advice person couldn't believe how bad they were. I'm still waiting for the resolution October 2026!! Absolutely disgusted!

Id give zero stars if I could . The whole thing was a farce . Took ages to reply to me ( over a year) to tell me my claim was now too old , well it wouldnt have been a year ago !!! Then they went ahead without getting any more info from me , I had garage receipts , fault reports etc . To be told not enough evidence ( never asked for it) subsequently the company got away with everything . I guess its the easier for them, a complaint addressed ( except they didnt ) . Id go so far as to say theyre corrupt, inefficient and not fit for purpose . Theyre lack of communication skills as an organisation is astounding .Im absolutely furious

The complaints process is made very easy, currently awaiting a ruling so we shall see.