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The London Skin and Hair Clinic Recenzje 

9
•
Wynik TrustScore: 3.5 na 5

3,3

Szpital prywatny
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Informacje dotyczące firmy

  1. Szpital prywatny
  2. Dermatolog
  3. Salon kosmetyczny

Napisane przez firmę

Leading private medical Dermatology clinic in Central London specialising in the diagnosis and treatment of diseases affecting the skin, hair, scalp, nails and genitals. Our team of experienced Consultant Dermatologists include specialists in hair-loss and scalp conditions, allergies, acne, paediatric dermatology, skin cancer and surgery, genetic skin conditions, blistering skin conditions, rosacea, eczema, warts and vitiligo. The clinic is CQC registered and is rated Good. Our stunning dermatology facilities include outpatient theatres, allergy patch testing, iontopheresis and phototherapy. Our onsite dispenssary is fully equipped with dermatology products and medications and our patients have access to a broader range of medications than available via the NHS or at other private clinics. We work closely with our sister clinic, London Real Skin, who are co-located and offer a full range of cosmetic dermatology treatments and solutions. Open Monday through Saturday the clinic is conveniently located right next to Holborn tube station with excellent transport links.

Dane kontaktowe

3,3

Średnia

Wynik TrustScore: 3.5 na 5

9 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Odpowiada na 100% z negatywnych recenzji

Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,3

Wszystkie recenzje

(9)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 4

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Oceniono na 5 z 5

Air personnel were very courteous and…

Air personnel were very courteous and knowledgeable. Dr Scott listened carefully to my concerns and communicated in a clear manner.

1 czerwca 2026
Opinia niezależna
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Odpowiedź od The London Skin and Hair Clinic

Thank you William for sharing feedback on your experience at The London Skin and Hair Clinic dermatology clinic. We are delighted that you found all of our staff to be very courteous and knowledgeable, and that Dermatologist Dr Annabel Scott listened carefully to your concerns and communicated in a clear manner. We look forward to seeing you again soon.

Oceniono na 5 z 5

Professional dermatology service

A very professional specialist dermatology service which is client focussed and easy to communicate with.

15 maja 2026
Opinia niezależna
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Odpowiedź od The London Skin and Hair Clinic

Thank you for reviewing your experience at us at The London Skin and Hair Clinic. We are thrilled that you found that we are a very professional specialist dermatology service, that we are client focused and easy to communicate with. We look forward to seeing you agiain soon.

Oceniono na 1 z 5

Avoid at all costs, seek alternatives

I would strongly advise others to think carefully before using this clinic due to our experience with their customer service and overall conduct.

There are some hardworking individuals here, such as Leigh, who have been helpful and professional. Unfortunately, this is overshadowed by poor management and a lack of consistency across the clinic.

Firstly, trust, honesty, and transparency have been major concerns. We were told one thing initially, only for this to change later without clear explanation.

Secondly, the pricing structure was unclear and felt misleading. Kate the manager is very rude and Tara payment in advance, refusing to process a refund even though the treatment has not taken place.

Thirdly, my daughter was diagnosed with a condition she does not have, based solely on a brief video consultation without any scans or proper medical assessment. This was extremely distressing for her. At just 14 years old, this experience has significantly impacted her confidence and trust, which is especially concerning at such a sensitive age.

Overall, we felt that our situation — requiring laser treatment for medical rather than cosmetic reasons — was not handled with the care it deserved. Given how difficult it was to find suitable treatment for a young patient, this experience felt particularly disappointing.

I would strongly recommend seeking alternative clinics.

17 stycznia 2026
Opinia niezależna
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Odpowiedź od The London Skin and Hair Clinic

Dear Hanif, I have checked our records but you do not appear to be a patient of The London Skin and Hair Clinic dermatology clinic. All of our appointments and treatments are with Dermatologists and we do not have a Dr Leigh or offer laser treatments?. If you would like to visit our clinic to see a Dermatologist we can organise for you to speak with Manager Luke. Perhaps you attended the sister clinic, London Real Skin? It would be appropriate to leave your review on the correct business.

Oceniono na 2 z 5

£300 consultation with no added value over GP

I paid £300 for a private, half-hour dermatology appointment for a rosacea flare-up. The doctor was professional and I don’t question their clinical approach, but I was disappointed with the value of the consultation.

I was prescribed oral antibiotics and azelaic acid, both of which my GP had already prescribed to me previously. As a result, the appointment did not offer any new or additional medical insight or treatment options. The cosmetic skincare advice was also very basic and added no value.

If you are a self-paying patient without a medical emergency, I strongly recommend you speak to your GP first or seeking a low-cost online consultation (e.g. pharmacy chains offer them). This allows you to understand first-line treatment options before committing to an expensive in-clinic appointment as London Skin and Hair Clinic.

11 grudnia 2025
Opinia niezależna
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Odpowiedź od The London Skin and Hair Clinic

Dear Kingst045 thank you for sharing your feedback. We are pleased that you found the doctor you saw was professional. We are sorry that you feel that you did not recieve good value for the consultation. We appreciate that we don't always get things right, but it is only through patient feedback that we can learn what we need to work on to be better. If you would reach out to Manager Luke he would be happy to organise a follow up with the Dermatologist for you, to make sure you feel that all your questions are answered, and that you do receive good value for money. Thank you again for sharing your feedback.

Oceniono na 1 z 5

Review: Extremely Unprofessional Interview Experience I had a very disappointing and unprofessional experience during an interview with this company. The interviewer was rude, arrogant, and clearly u

Review: Extremely Unprofessional Interview Experience

I had a very disappointing and unprofessional experience during an interview with this company, exactly with Luke.
The interviewer was rude, arrogant, and clearly unprepared. His questions were irrelevant and demonstrated a complete lack of understanding about the pharmacy profession — he couldn’t even distinguish between the role of a Dispenser and an ACT.

When I spoke about my career aspirations, instead of engaging in a constructive conversation, he became dismissive and condescending, saying that’s “not what he’s looking for.” It felt demotivating and uncomfortable, as if my goals and experience didn’t matter at all.

Unfortunately, this was one of the most discouraging interviews I’ve ever had. The interviewer lacked basic communication skills and seemed more focused on belittling than assessing talent. If this is the standard of professionalism they uphold, I’d advise others to approach with caution.

27 maja 2025
Opinia niezależna
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Odpowiedź od The London Skin and Hair Clinic

Dear Mariah, we are delighted that you wanted to be part of our team and to work with us at The London Skin and Hair Clinic. We do set high standards of professionalism and experience for our staff as we want to ensure our patient's receive a high quality service, and so working with us is not going to be suitable for everyone. We are sorry if you found the interview challenging or the Manager difficult. There was never any intent to come across that way. Do keep an eye out on Indeed for future job opportunities with us, we advertise any positions on Indeed at https://uk.indeed.com/cmp/The-London-Skin-and-Hair-Clinic-1/jobs. Thank you again for sharing your feedback.

Oceniono na 1 z 5

Extremely disappointing experience

It is my honest opinion that I was given commercially inappropriate advice based on an experience I had with the clinic.

I was told that I needed to have a follow up consultation in order to obtain a straightforward repeat prescription given the clinic's policy. However, during the consultation I was advised that I could have simply gone to my GP for free regarding this particular matter. I was then charged £150 for the 5-10 minute consultation.

I raised a complaint with the clinic but they did not resolve my concerns and insisted on payment. I will not be using them again.

10 sierpnia 2024
Opinia niezależna
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Odpowiedź od The London Skin and Hair Clinic

Dear Al, thank you for sharing your feedbback. Patient's of The London Skin and Hair Clinic can request repeat prescriptions for most medications they have had prescribed, as long as they have been seen within the last 12 months, without a consultation, unless it is for a medication that needs monitoring. You can find more information about organising a repeat prescription on our website here at https://thelondonskinandhairclinic.com/repeat-prescription-request/. Thank you again for sharing your feedback.

Oceniono na 1 z 5

The clinic specializes in legal…

The clinic specializes in legal procedures instead of medical ones- healing through lawsuits!
I was issued a court notice by the clinic to recover £100 appointment cancellation charges. very rude place. Never recommend for someone to go there.

5 marca 2024
Opinia niezależna
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Odpowiedź od The London Skin and Hair Clinic

Dear Muhammad Nadeem, thank you for sharing your feedback on our clinic and how we deal with people who haven't paid for services they were provided with. We work hard to support our patients, and understand that life can be busy and things can get missed sometimes. We really do understand. We have a very robust payment reminder process in place to manage patients who owe money for services or products. Firstly we email them with a secure payment link, so they can conveniently make payment at a time that suits them. Where payment isn't made within the month, a letter is posted to their home address detailing the amount owing and our payment process, as a gentle reminder. After a further 30 days, we pass the matter to our payments partner. We prefer our staff to focus on helping people getting better, not chase people who owe money. Our payment partner P&J/Kathy Fraser sends emails, text messages, makes phone calls and sends letters requesting payment. Only then, when someone continues to refuse to make payment for a service received, do we need to escalate the matter. We provide details to the court who send a request for payment using the same contact details we have used and our payments partner has used. We do not charge interest on outstanding amounts, and do not increase the amount owing, we simply ask for the amount agreed to be paid. The court does add a fee (around £35) to cover their involvement. In most cases this 'reminder' seems to do the trick. If payment is still outstanding after all of that, then debt management proceedings involving a court may be necessary to deal with the matter. The good news is that the majority of people do the right thing, value our staff and Doctors and the work they do in helping people get better, and promptly settle any outstanding amounts. I'm sure you understand that for those small number of people who don't do the right thing, and think it is appropriate to ignore requests for payment, or that they somehow don't need to pay for services provided, that the matter would require some form of escalation. Thank you again for sharing your feedback and thoughts on our process.

Oceniono na 1 z 5

Failed to deliver the service, then chase for payment

Booked and attended a mole mapping at London skin and hair clinic. When I received my invoice, but not the mapped images promised, I queried only to be told that the IT system was down on the day and all the images were lost. So no mapping was done and I have no images to compare progress against. I went elsewhere to get this done, however I continue to get requests for payment from debt collection agents they use. Will never go near them again.

14 czerwca 2023
Opinia niezależna
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Odpowiedź od The London Skin and Hair Clinic

Dear James. Thank you for sharing your feedback on your experience with us. We do not offer a computerised nurse run mole mapping service at the clinic. Instead of seeing a nurse or technician, all of our appointments are with Consultant Dermatologists. They will examine your skin with a Dermatatascope (a magnifying tool used by Dermatologists) and when reviewing a mole or lesion will advise if it is nothing to worry about, needs monitoring, or if they are concerned and would recommend a biopys or removal. You can find more information about our skin cancer services here on our website at https://thelondonskinandhairclinic.com/moles/. Thank you again for your feedback.

Oceniono na 1 z 5

Outrageous Mischarging

Having been quoted, had my procedure and paid, I received a letter stating that I had been mischarged and that the treatment was three times as expensive as I had been told, and had paid. Despite challenging this practice they insist on chasing this fraudulent claim. Avoid at all costs.

9 listopada 2022
Opinia niezależna
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Odpowiedź od The London Skin and Hair Clinic

Dear Ricky, we are sorry if there was any confusion about the price of your procedure or treatment. We are one of the most transparent dermatology clinics in London for pricing, sharing our price list fully on our website and our team are always more than happy to provide an estimated quote, although accurate pricing is typically provided following a consultation at the clinic. You can find our most up to date pricing here on our website https://thelondonskinandhairclinic.com/fee-guide/. Thank you once again for your feedback.

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