Absolutely fantastic company to deal with. I have placed a few orders with the Chain hut over the last few years, their customer service is second to none, super helpful and their products are spot o... Zobacz więcej
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Zobacz, co mówią recenzenci
Il be 100% honest, i ordered and had a minor complication and wasn’t best impressed with the situation ant hand. However after ringing and talking with Tony we managed to get the problem sorted. Sin... Zobacz więcej
Reakcja na opinię
Cannot fault the customer service from Tony at The Chain Hut. I was undecided on which chains to choose and he helpfully guided me through what would work best, including taking real life photos of th... Zobacz więcej
Reakcja na opinię
Bought a chain for my sister for Christmas - but she decided she wanted a longer chain. Contacted chain hut, who replied very quickly. Very simple returns process and refund arranged within a week. I... Zobacz więcej
Informacje dotyczące firmy
Dane kontaktowe
PO BOX 10538, LE419JG , Leicester , Zjednoczone Królestwo
- 01163193570
- www.thechainhut.co.uk
4,8
Doskonała
159 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Absolutely amazing experience
Absolutely amazing experience! Chains are beautiful, price is excellent and delivery is unbelievable, I ordered my second chain from The Chain Hut yesterday afternoon and it has just been delivered this morning
15 stycznia 2022
Opinia niezależna
I originally ordered the wrong ßize…
I originally ordered the wrong ßize necklace.however.i then requested à different size which thankfully arrived by Christmas, a first class service including how effeciently the refund was dealt with.
14 stycznia 2022
The service was great and the item was…
The service was great and the item was exactly as stated on their website.
I appreciated the guidance on types, width etc when you use the site.
Thank you
7 stycznia 2022
Excellent customer service from start…
Excellent customer service from start to finish, easy returns process, and the chains I bought were so well made and beautiful! Can definitely recommend.
29 grudnia 2021
Lovely products and excellent customer…
Lovely products and excellent customer service support
29 grudnia 2021
Excellent customer service
Excellent customer service. Helpful, communicative and quick to respond. Beautiful product. Highly recommend
29 grudnia 2021
Excellent customer service from a…
Excellent customer service from a company who genuinely cares about their customers experience of shopping with them online. Thank you for resolving my issue so promptly and with kindness.
3 grudnia 2021
Opinia niezależna
Excellent quality
After some really disappointing white gold chains , I found chain hut and decided on a silver chain for pendant, had to super long and strong, arrived within days, beautiful solid silver chain , im over the moon with it! Highly recommend !
16 sierpnia 2021
Opinia niezależna
Ordered a chain for my son and the…
Ordered a chain for my son and the prompt delivery and excellent Customer Service was great. I contacted them shortly after receipt and my questions were answered, professionally, efficiently and most importantly promptly. Great service and will most definitely use in the future.
19 maja 2021
Opinia niezależna
Really disappointing returns process
Really disappointing returns process. Expecting your customers to pay for returns is really disappointing - they said a return should only cost the amount of a 2nd class postage stamp, but in order to return my chain in the original packaging (which I had to do) cost me over £6. Also said there were flexible exchanges, but when I asked for an exchange, I had to independently return the product and purchase another again. This is an entirely new transaction, not an exchange. I will be going elsewhere.
10 maja 2021
Opinia niezależna
Odpowiedź od thechainhut.co.uk
Hello,
Upon checking your order information and the ticket you have opened on the 7th April 2021. You had indicated to us:
"Unfortunately I made an error with my order and ordered the wrong length! Huge apologies for this, but if I could return the 22 inch chain I will exchange it or return and re-order a 20 inch chain instead, if that is possible?"
Following this we had issued a returns slip and advised you could reorder at your convenience, as was one of your indicated preferences to process this.
Return costs for a change of size are your responsibility as clear here: https://thechainhut.co.uk/delivery-returns
The service you opt for is at your discretion and in your case you had decided to purchase a Special Delivery Service (usually suitable only for high value items). Should you have been misadvised by the Post Office we'd strongly recommend to direct a complaint with the Royal Mail directly.
The cost to return items with a value less than £20 (£12 in your case) should not be more than a 2nd Class large letter service and when purchasing online arrives with a free delivery confirmation barcode. Where you retain proof of post receipt in most cases this is sufficient to cover your item for loss or damage by the Royal Mail. This information is also clear on your return slip.
Prices are available to view on the Royal Mail website along with a clear guide for which service is suitable depending upon the dimensions of your package. https://www.royalmail.com/price-finder
Where you face any difficulty with your return our friendly team are always only an email or telephone call away.
Best wishes,
Mark W
Returns Dept
Great!
I am absolutely obsessed with this shop! I was searching for a sterling silver chain for hours and couldn’t find any trustable sites under £50! I haven’t taken this chain off since I got it, I wear it in the shower, in bed, everywhere! No rust and no tarnishing and it was only £12.50! Packaging was so cute and came with a free gift box, I 100% recommend this site and will be my go-to for gifts :)
21 kwietnia 2021
Opinia niezależna
Excellent service
Ordered a bracelet and it came the next day although post and packing was cheap. Nice item of good quality, free giftbox and well packaged. Very impressed and I would recommend and use myself again
23 marca 2021
Opinia niezależna
excellent shop
The chain was delivered in time, excellent packaging. Gift boxes were in perfect condition and chain was very securely wrapped in an adhesive film. The chain was perfectly polished and very high quality. Definitely will be buying from the shop again! 100% reccommended!
21 lutego 2021
Opinia niezależna
Great experience
Bought a chain for my sister for Christmas - but she decided she wanted a longer chain. Contacted chain hut, who replied very quickly. Very simple returns process and refund arranged within a week. I felt comfortable enough with them that I decided to order a replacement before receiving refund and that’s arrived with 2 days of ordering. Great experience. Would definitely recommend! Thanks chain hut!
20 stycznia 2021
Opinia niezależna
I can honestly say never have I dealt…
I can honestly say never have I dealt with such an efficient and polite firm.
Ordered a chain which came next day I didn't think it suited me so asked for refund which the return instructions were easy.
All communication was done by emails with quick replies and even the wording was polite.
Ordered another type once again came next day and was more than happy.
Great firm to deal with well done !!
4 grudnia 2020
Opinia niezależna
Amazing customer service
I had an amazing experience with Chain Hut - the necklace I ordered came in 24 hours! There was a slight issue with the necklace and I emailed their customer services team. The next day I had a reply saying a new necklace had been sent out to me free of charge! The necklace is perfect and I’ve been wearing it everyday since.
9 października 2020
Opinia niezależna
Amazing experience
Amazing experience, shopping with The Chain Hut!
Great communication and excellent despatch times.
22 września 2020
Opinia niezależna
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