The Barcode Warehouse Recenzje 

Michelle was extremely helpful in ensuring we found the best product which suited our needs and processed the order quickly which ensured the order arrived just in time for our Black Friday rush.

Ordered a printer from The Barcode Warehouse as we had an issue with the printer we were using, it turns out the issue was with the labels and not the printer. Tried to return the printer we bought (box unopened) only to be told that a £65 restocking fee would be charged. Out of principle I did not return it, I will not be a returning customer. Shop elsewhere.

I recently had the pleasure of dealing with Michelle Todd, Sales Executive at Barcode Warehouse, and I can’t speak highly enough of her professionalism and customer care. From the very start, Michelle was proactive, attentive, and incredibly knowledgeable about the products and solutions we needed.

She went above and beyond to ensure that our requirements were fully understood and met, offering helpful advice and prompt follow-ups throughout the process. Her communication was clear, friendly, and efficient — making the entire experience seamless throughout.

It’s rare to find someone who combines genuine enthusiasm with such a high level of service. Michelle is a real credit to Barcode Warehouse, and because of her excellent support, we’ll definitely continue to use and recommend them in the future.

Really poor customer service. I spoke to Ben on 04/09 asking for a price and had to chase it up weeks later on 29/09 before finally getting a response. I replied straight away confirming I was happy to go ahead, but as of 28/10 I have still heard nothing back.

In the meantime I spoke to someone else about buying a printer. He could not answer all my questions but said he would get back to me. Two weeks later, still nothing. I even mentioned that I had not heard from Ben and did not want the same thing happening again, but it seems this is standard practice.

I also received an email from Royal Mail about a discounted printer and was told someone would be in touch. That never happened either. The person I spoke to said he could sort it when he called back, but he never did.

I have bought several things from this company over the years, usually directly through their website, which probably explains why I never had to deal with anyone before. It seems that unless you buy online and keep quiet, you will not hear a thing from them.

I have had a few dealings with Paisley in the sales team over the last few weeks and she has offered amazing service. Very informative, responsive and offers very clear communication. Even though she is based in sales if i ask her an after-sales question, she does everything she can to help.

Recently put a large order in for some custom labels. Due to barcode artwork issues on my end, the process took much longer than I hope for (100% our fault). Suzanne at BW couldn't have been more helpful and understanding. She understood the issues I was having, but also the time frame I was working too. Once i was able to finally get everything to her, my labels were delivered in super fast time.
Absolutely fantastic service, Suzanne and the team are brilliant. Thank you.

I bought a till, printer and scanner. The till had different connections to the printer so would not work and the scanner did not work with my software as it advertised. No answer when calling and I had to chase twice to organise a return. I then get a snotty email telling me Ii need to photograph everything with and without its packaging before they would allow me to return it! And a warning if it was not in perfect condition they would send it back to me and not refund! They seemingly have a horrendous returns policy and don't abide by Consumer Contracts Regulations 2014 so a report will go into Trading Standards. Total cowboys, I would avoid at all costs and use someone with a decent customer service.

Spoke to a lovely chap called Tom L-I in the Sales Team (can't give full name but it'll be obvious to the company). He was friendly, helpful and bent over backwards to sort out the problem with my printer driver. Very knowledgeable and tried several solutions before it worked at last. Saved me so much time. Much appreciated and an example of great customer service.

I sent my scanner to The Barcode Warehouse for repair, and the experience was very disappointing. They quoted me £406 for the repair, which is about the same price as buying two second-hand scanners. I declined the repair and asked for my device to be returned, but then they demanded £58 just to send it back.
I find this policy unfair and unreasonable, charging such a high return fee when no repair has been done is not good customer service. I would not recommend this company based on my experience.

Great & helpful service from Tom Laycock-Ivory & Charlotte on the sales team for a very fast quote & turn around on the items i was looking for. the attention to detail within the service was outstanding. will be using them again in the future.

Bought a zebra barcode printer at about 40% cheaper than elsewhere. I almost didn't bother after reading the reviews here but I'm so glad i ignored them. I knew exactly what model I wanted and bought it. It came exactly as described and delivery was quick. The machine is now installed and working perfectly. Would not hesitate to buy another product from here. Obviously if you're just buying something to test, you should do this with your own money and not expect barcode warehouse to pay you for that service!

By the time item arrived we had rectified the issue so immediately re-boxed the item for return to then be told it hadn’t been returned in a resealable state (it hadn’t been out of the box!!) Wish I had checked on TrustPilot prior to purchasing as I can see this is a common complaint of customers using Barcode Warehouse.

Just want to say THANK YOU so much to Glyn at after sale: technical support ...he is brilliant!! I've had to call him a few times as our zebra printer came offline and he has always been really helpful, patient and kind...thanks so much!

Had request for 'the stock room to work like the supermarket!' So needed a 'Trigger Scanner' to work for stock software i was writing, had no ideas. Was helped in selecting what i needed Zebra Scanner thanks Chantelle! Excellent advise! And excellent customer service tracking my order and getting payments etc and getting my order out when i needed it (Thanks Cherie!)

From start to finish, we had a great experience with The Barcode Warehouse.
I cannot recommend Tom and the company in general enough and I wouldnt hesitate to use them over and over again.

I found your service to be good. Your product recommendations were clear and you were able to supply a demo unit in good time. After placing the order tracking information was superb. You were decent and honest in waiving the carriage charge on one separate item missed off the main order.

Tom was fantastic throughout the whole ordering process, going above and beyond to get us the best value & accommodating all of our changes along the way.

Always a pleasurable experience dealing with barcode warehouse. They are our chosen partners for our retail location and warehouse. Michelle in particular has been amazing at helping us decide on hardware.

Highly recommended

Good experience with customer service. We had a Zebra label printer that developed a fault after a number of months purchasing it, Barcode Warehouse took the printer back and fixed it fairly quickly - either they or Zebra forgot to put the power and USB cables we sent with the machine but very promptly sent replacements once notified.

Overall happy with their service

The Barcode Warehouse have been vital in helping us source products at short notice to help meet our printing needs and have been great to do business with in general. Michelle in particular was instrumental in ensuring the process was as seamless as possible.