Tesco Recenzje 

We visit Tesco Hatfield Great North Road as we do every Wednesday today was a day when they have a so called quality check , BULL . its to see if a customer has recorded all their shopping on the hand scanner the term here we go again .it used to be 10 items the staff member scanned then it increased to 12 now its 33 items have to be scanned which is already packed into my shopping bags having to take out items put them on the floor a lot of mucking about . it was not until later I realised some of my items were missing I can on assume these were left by accident on the floor and just discarded I did not realise I had not put these items until I was planning dinner tonight a hotdog pizza, two bags of frozen chips and a frozen bag of hash browns . as far as I know asda customers are not put through this ridiculous exercise I spent £182.00 no extras except for a bouquet of flowers for my wife

Every time I shop in Tesco I get a voucher for 8p a litre off fuel - but only if you pay at a kiosk! Not a single Tesco seems to now have a kiosk - all pay at pump! How disgusting to offer a benefit that you know full well a high % of customers can’t use. Shame on you - just put a scannable bar code on the voucher so it can be used at all your service stations - not hard!!

Tesco was my regular choice for home delivery but my past 2 deliveries have been awful. One delivery all the chilled food had to be eaten the same or next day. I complained and got a refund for the short dated items and was promised a £10 goodwill voucher which I never received. This time I purchased some frozen corn on the cob, the pkt looked chewed through and several cobs were missing. I dread to think what had eaten them. Not sure what is going on with tesco but I won’t be ordering home delivery any more,

I have a regular monthly delivery from TESCO as is usual
I had to make contact with Tesco call centre based in
Dundee, the call handler Ellias dealt with my complaint
re short dates etc, in a very efficient manner thus the
reason for four stars, however once again Tesco packers
should take more care when organising a regular
customers order they seem to ignore any instructions
that are given!

Tesco Kingston Milton Keynes store was fine however toilets absolutely disgusting dirty disgusting smell odour as if never cleaned at all, if these are cleaned dread to think what peoples expectations are & what there homes are like.
Surely in this day & age plus being a shop no excuse what’s so ever . Have word with yourselves

Tesco wake me up the whole time by delivering BEFORE 7.00 am to my street in London W13. I am totally fed up with them banging noisy boxes around outside my window early and late. Plus I expect it is illegal.

Made a Woosh Order yesterday with the local Tesco in Teddington. The items never came and what made it worse Tesco do not have contact details for the delivery people to ask them where the items I have paid for were delivered to. Therefore Tesco have had my money and I have got no delivery and they insult me by making me wait for 3 - 5 days to get my money back. I have used this service with Tesco several times before, as has my neighbour. After this experience we both will not be using it again. The guy on the phone, Customer Services, yesterday said I could place the order again, I told him no, because if the same person delivered to wrong address again, they would think I was pulling a fast one. Apart from the fact that I would have to pay out more money, when they still have my money from the original order. Tesco is a big enough company that MY money should be paid back into my account IMMEDIATELY!!!!

What makes this even more insulting is the fact that if the Woosh delivery person has a problem they are meant to call you. I received no call. Either the Woosh person had the items or someone got delivered the items and thought Thank You!

ANOTHER DELIVERY CANCELLED ON THE DAY. THIS TIME FOR THE LAST TIME. BYE BYE USELESS, DISORGANISED. LAZY, INCOMPETENT MICKLEOVER TESCO FOR GOOD.

Tesco, make out they care about theyre customers where in reality they just want to rip us off any chance they get.
Marketplace has been designed to rip you off! Any provlems and customer services dont exist.no way to contact them at any point...avoid like the plague

Good bye Tesco. I have been having my shopping delivered by Tesco since Covid. I am 86 years old and unable to walk far so it has been perfect until today. My latest order was approx £ 56 but with the offers took the total down to £ 49.55. I was unaware that the minimum order has gone from £40 to £50 so I was charged an extra £5. So I guess it's goodbye now and off to Asda. A warning would have been nice.

Problems from start to finish. Ordered two types of fabric via Tesco Marketplace. After a considerable wait, only one of the fabrics was delivered, with no explanation about the missing one. Checked the order confirmation email from Tesco to find out how to raise a query. Found the relevant link and clicked, which opened up a document of several pages, listing all the Tesco Marketplace sellers and their contact details. Waded through and found my seller, emailed them and they replied saying the missing fabric was out of stock and they didn't know when it would be available (why was i not told this before now?) As both fabrics were needed for a birthday project, Minerva agreed a return and refund were and sent a link for a Royal Mail return. Ten days after the Royal Mail tracking facility showed the item had been delivered back to Minerva I still hadn't received a refund. Emailed them to ask about it and received a reply saying they didnt know how to issue a Tesco refund and telling me to contact Tesco myself! Searched through the order confirmation emails from Tesco again to try to find out what to do. Found a way to request a refund by logging into my Tesco account, but all that seems to do is flag up to the seller that a refund has been requested - in my case the refund has already been agreed and the item returned.
I'm £80-odd down, my project has been delayed and I've wasted a lot of time going back and forth trying to get this sorted out.
Would suggest people think twice before using Tesco Marketplace! Seems clunky, unreliable and uncommunicative, with very poor customer service.

when I purchased a chicken and bacon ceaser salad pasta , it came with ceaser dressing and the use by date for the dressing was 10 months ago (4th October 2025) this is vile and hope this gets sorted out

For the cafe in Llandudno junction, poor management coffee always cold and they now don’t give you saucers. You wait ages for food. Supervisor sit at the computer whilst everyone else is busy and queue at the till. And no go in staff. Proper training needed and it’s not fair on the young ones expected to do everything.

Everytime I do an online order with Tesco. My card gets declined. I tell my bank they havent got a clue what Tesco are on about as they havent even tried to take payment. Sainsbury's Asda & ocado don't have any problem. I'll never use tesco online shopping again
As for customer don't care service. Diabolical l. Explained I have back problems acid reflux. Wife has vascular dementia. Again they couldnt care less. Theyve lost a good customer. Now I have to reorder somewhere else.

I inadvertently applied for so called free delivery with tesco and was asked to provide my card details the ‘free’ delivery is not free I was charged £18.40. Fortunately,the card payment did not go through as card was blocked. I phoned tesco to tell them i did not want to subscibe to this but they have attempted four times over the last three months to debit my card and each time they us a different payments system so my bank cannot block this without freezing my card which has wasted several hours of my time. calling something free when it is not acceptable.

Very disappointing experience at Tesco Park Rd Extra, Liverpool

I am a regular Tesco customer and shop at this store every week, so I was very disappointed by my experience on 24 August 2026.

I went to Customer Service to exchange an item, and I clearly explained this to the staff member, Sam. She asked me to go and bring the item to the counter. When I returned, I was told that the refund had already been processed and that part of it had been returned to the Clubcard, even though I had specifically asked for an exchange.

The Clubcard belongs to my wife, who was with me along with our children. We gave Sam my wife’s phone and Clubcard so she could access the account, but she was unable to do so because the account was linked to an old phone number.

I then asked to speak to the store manager, Eaynor. Unfortunately, the situation was not resolved. During the discussion, Sam became confrontational and shouted at me. She also called me “قليل أدب”, meaning “rude/ill-mannered,” in Arabic.

I found the way I was treated extremely disappointing and unacceptable, especially as I am a regular customer who shops at this store every week.

I hope Tesco will investigate what happened and take the appropriate action. I would like to see better customer service and more respectful treatment of customers in the future.

While some things are okay their fromage yoghurt pots The small ones, absolutely awful. Also tasteless scotch broth by the Scot. Co. And there’s no cafe now, at least there are few seats. The staff are helpful, another bug is the steps outside apparently approved by fife council really good for disabled people.
Am talking about the Cupar store. One of the few disabled people from Ladybank get to .

Well I shop online Tesco Drlivery dislexic and agorsphobic. Called and have been issued 10 pounds never wanted it wanted not to be abused verbally I am with Tesco home insurance same thing call listend to issued 30 pounds hot given e card to use online placed order never went through got through to msn who was rude kept calling me out saying o had used it I suffer from trauma said I lie seven times in rests Snd during. About ten people all shouting at one a rabble in tears told I used it then said yes you have 30pounds I will never ever give Tesco my money they actually discriminated my disability not even a sorry

⭐️

Very disappointing customer service from Tesco.

My 70-year-old mum spent around four hours in total waiting on Tesco WhatsApp live chat over two separate occasions, trying to get a simple question answered about her Clubcard vouchers. On both occasions, the agent copied and pasted a response and ended the chat before she could reply. On the second occasion, she specifically asked the agent not to do this, yet it happened again.

We eventually got through to Lesley by email and raised a formal complaint. Unfortunately, her responses were extremely unhelpful and came across as quite rude. She acknowledged that my mum was frustrated about the chats being ended, but didn’t actually appear to acknowledge that ending the chats in this way was poor customer service which was quite unbelievable!

The original issue was also never really addressed. Blenheim Palace’s summer admission price was £35.88, with £41 not coming into effect until 1 September, yet Clubcard customers were given the £41 admission value and this was not displayed until we had redeemed our vouchers. We weren’t asking for a discount or saying the £41 value was hidden; we simply wanted to understand why Tesco customers using their saved vouchers were effectively being charged a future admission value.

Lesley ultimately stood by both the arrangement and the way the customer service was handled saying I was wrong yet failing to explain why - her points were not addressing what I wrote

I have always had good experiences with Tesco, including using other Tesco services - the insurance has been great, which makes this experience particularly disappointing. It certainly makes me question whether Tesco’s customer service has gone downhill if Lesley from complaints feels it is reasonable for two means of communication of be cut off instantly and her very abrupt, unfriendly and overlooking the point response.

Go somewhere you’re valued and not just cut off once the agent has copied and pasted an ai response !

The Staff at Tesco are bad. They cover for each other, watch, and control customers. They repeatedly show arrogance towards customers, interfering with the freedom of customers. One staff member who put back shopping trolleys spoke and behaved rudely, like a thug, to me. He even behaved racistly with me, trying to threaten me because he wanted the pound put in the trolleys. I'm not interested in shopping at Tesco.