Tesco Recenzje 

I am absolutely sick and tired buying fruit and veg at tesco and get it home and half of it is rotten. Bought 4 corn on the cobs today got home cooked them and 2 are inedible 😡, i have people for dinner and 2 corn on the cobs. I've shopped at tesco for years but im so done with their fruit and veg after today.

I went shopping today at the Hamilton store in Leicester store no 2819 at 1700 I went to the sales assistant Francisco he looked so busy I had a lot of shopping with heavy beer boxes and alcohol bottles and box of 24 cans Pepsi I was trying to lift them he said I didn’t need to lift boxes and told me to put the alcohol bottles flat at the end of the checkout he apologised I said nothing to apologise he was so polite and friendly best customer service normally people don’t care if you were offended he saw their were a lot people he definitely knows how to respect people and service is the best ever I received I did approach his supervisor on duty Muhammad to inform him he is great asset to your company

Recent whoosh delivery riders have verbally asked for a tip when delivering. Today I received this text just after delivery:
Can u give me a Small tip because i am working through some health 🥺and financial difficulties in ,it really helps me ,Sorry for this request 😔sir!

Clapham South store - its shelves are stocked ok BUT some of the staff there have no customer training and are not interested in any customer satisfaction. Have just been in - Saturday August 29 2026- a bank holiday weekend, not that you’d know this considering the lack of staff and checkouts . Only one checkout assistant and WHY are most of the self serve checkouts always closed ?? My usual Tesco in Cirencester is brilliant; It’s clean and the staff are really helpful . Never long queues and the self serve checkouts are always open . Tesco: you need to smarten the Clapham
South store up and give your staff customer training. It really looks like you couldn’t care less about the customers in Clapham . I’d rather walk to Sainsburys in Balham or even Waitrose than spend my money in your terrible store . Sort it out Tesco !

Zero stars. This is the third time they’ve done this to us. Our order on the app not updating, strange but the email said between 7-8pm.
Because of the experience we have had before I called them to find out if there’s anything wrong. They tried to call the depot guess what can’t get through. Two agents, three hours later and a lot of waiting at my door for the ghost of a Tesco delivery nothing came. This was a £242 order. Grocery deliverers shouldn’t be aloud to do this! If this was a vulnerable customer they would be struggling right now to sort something out as you have a 1-5 business days policy on refunds. Which for these kind of situations should be illegal. Your service is disgusting worst part is the app updated at 11pm to tell me you’ve delivered it! Honestly what a joke

Shocking customer service I have waited over an hour over my delivery time for my shopping to be delivered no message or call to say it wasn’t going to be delivered. I call wait 25 minutes to get through for the agent to call the store and they say the driver went out late so can’t delivery my shopping. I asked to speak to the store or a manager she said no manager available that I could speak to that very convenient! Totally shocking service. Avoid and shop with a trusted brand not Tesco. My children have no food now or milk as we have been away so ordered a delivery for when we were back and it’s now 11.10pm so can’t go and get any as they didn’t communicate with me earlier. Disgusting Tesco and so very poor and shocking customer service and experience. Very let down tonight really not the brand I thought you were. You have a score of 1.8 I am not surprised. Please manage this as a formal complaint.

hello could you please help me I put something in my basket is dont want is there anyway you could take it out for me i have tryed but it wont let me meny thanks beverley samson

Went into Tesco in Middleton, Manchester. I was looking at a product that l was looking for but a little unsure if it was the right thing. A lady named Pat who had just finished her shift and was ready to go home passed me. I asked her for her help, and even though her shift had finished, she was so helpful and very happy to help. Big thank you Pat, what a lovely lady.

I placed an order at Tesco marketplace and the wrong item wast sent to me, every day for a week no help and eventually i received return detail, great if you are not disabled and 76 years old. The supplier Tesco used was Direct to Publik Limited. I am annoyed with Tesco as they took my money and i honeztly cannot make sense of the return procedure and to really also collection of the item is not an option it has to be taken to a post office this for me is impossible. The item was not expensive only £9.99 but to a pensioner this is a lot. I have lost faith with Tesco after many many years but I will not shop there again.
If a shop takes your money they should be responsible to collect and refund.

Just been to the Litherland store in Liverpool. 14 disabled spaces taken by selfish idiots without blue badges. I can’t walk great distances so I’ve turned and left. Managers at this store are not bothered and customer service said there is little they can do. They should be fining these selfish idiots rather than condoning their arrogant behaviour for profit. I’m done here

Absolutely disgraceful appalling service never again no help what so ever. Ordered king size and 2 single mattresses haven't received any of them. Keep promising me they will sort it but still not got them. Just keep fobbing me off with excuses.

I remember when tesco used to care about customer service..now its just cut staff numbers and put more self serve tills in so they dont have to pay staff.. worst experience ever.. never shopping at tesco again..

I sent this message via email to Tesco CEO Mr Ken Murphy

Every Wednesday afternoon I receive an email with a selection of voucher codes for items that I regularly purchase on my online weekly shop. My weekly shop is delivered Wednesday afternoon and payment is taken on the morning of the same day, so payment is taken before I receive the vouchers and these vouchers have to be used by the next Tuesday the day before my next online shop is paid for. So I can never use the vouchers unless perhaps I try changing my delivery day to Tuesday and as long as Tesco continue to email on Wednesdays that might work, but this would not be convenient for me. There must be many of Tesco loyal customers in the same situation. Because of this I have never been able to use any of these vouchers since they were introduced. Does the individual who came up with this stupid idea realise this major flaw or was the system created to prevent the vouchers being cashed in? I would be very pleased for this flaw to be corrected and maybe some recompense for the vouchers that I have not been able to us would be a nice gesture.

I got a reply from one of his minions thanking me for reporting this flaw he said that he would pass it on to the relevant department, with no indication that anything would be done about it. I am still getting vouchers that I cannot use and obviously so are many more of Tescos's loyal customers what a shower they are I think I will investigate the possibility of getting my shopping from one of the other superstore supermarket companies.

Roger D Newman

1 star – extremely poor online delivery experience and even worse complaint handling.

I have used Tesco home delivery for well over 10 years and am a disabled customer and carer who relies on the service.

My order was marked as having 0 unavailable items and 0 substitutions, yet almost my entire frozen order was missing when it arrived. The only frozen item delivered was a 46p bag of Yorkshire puddings. The missing frozen food was worth over £36.

The driver was excellent and absolutely not at fault. He was helpful, equally frustrated and went back to the store himself to try to locate the missing tray. The store later said they could not find the missing items and could not redeliver them.

I had specifically booked the shopping for that day because I needed the food that day. Tesco simply refunded the missing items despite me explaining that this did not solve the immediate problem, as the refund could take several working days.

Customer Care then told me that if I still wanted the food I would need to place another order. I therefore had to use Tesco Whoosh to replace the missing items that same day.

The original missing items cost £36.29. The replacement Whoosh order cost £50.79 because the item prices were higher and there was also a £2.99 delivery charge, despite me already paying £7.99 per month for Delivery Saver.

Tesco later refunded the £2.99 Whoosh delivery charge but refused to reimburse the remaining £11.51 additional cost caused purely by having to replace food they failed to deliver.

They offered a £15 goodwill voucher and, after I escalated the complaint to Tesco’s Executive Office, they maintained that £15 was “more than reasonable”, refused the remaining £11.51 and closed the complaint.

This was also after a separate Delivery Saver payment-system problem that same morning resulted in my plan being shown as suspended and my grocery order being charged a £7 delivery fee, which I then had to contact Tesco to have refunded.

I spent effectively the entire day dealing with multiple Tesco failures just to obtain shopping I had already ordered and paid for.

For a long-standing disabled customer and carer who relies on home delivery, I find the whole experience and the final response from Tesco extremely disappointing.

Complaint reference: #1056800.

Went to Tesco Gosport this morning and was walking past a member of staff who was picking frozen items for home delivery. As I walked past she did not look around to check if any customers were around and came round her trolley and rammed my basket right against my leg. She did apologise but this is not acceptable. Staff need to be aware that even though they have a job to do there are still customers in the store and they need to be aware of their surroundings. Maybe a risk assessment and new traing for their staff is needed

Another supermarket opening multi packs and charging more total rip off,and not the only product,Ambrosia rice £3.25 for 6 large tubs,open multipacks and charge 3 for £2 individually makes 75p more still every little helps them and thats with the clubcard.

Having booked a home delivery order I realised I needed to change the address. The 'help' section on the website didn't give the information I needed. I tried messaging and after a one hour wait wasn't given the reply to my query as apparently the agent hadn't understood the question. I gave up and tried phoning the Tesco helpline but still couldn't get the help I needed. Tesco 'customer service' is a joke. I'm going to Asda!

We visit Tesco Hatfield Great North Road as we do every Wednesday today was a day when they have a so called quality check , BULL . its to see if a customer has recorded all their shopping on the hand scanner the term here we go again .it used to be 10 items the staff member scanned then it increased to 12 now its 33 items have to be scanned which is already packed into my shopping bags having to take out items put them on the floor a lot of mucking about . it was not until later I realised some of my items were missing I can on assume these were left by accident on the floor and just discarded I did not realise I had not put these items until I was planning dinner tonight a hotdog pizza, two bags of frozen chips and a frozen bag of hash browns . as far as I know asda customers are not put through this ridiculous exercise I spent £182.00 no extras except for a bouquet of flowers for my wife

Every time I shop in Tesco I get a voucher for 8p a litre off fuel - but only if you pay at a kiosk! Not a single Tesco seems to now have a kiosk - all pay at pump! How disgusting to offer a benefit that you know full well a high % of customers can’t use. Shame on you - just put a scannable bar code on the voucher so it can be used at all your service stations - not hard!!

Tesco was my regular choice for home delivery but my past 2 deliveries have been awful. One delivery all the chilled food had to be eaten the same or next day. I complained and got a refund for the short dated items and was promised a £10 goodwill voucher which I never received. This time I purchased some frozen corn on the cob, the pkt looked chewed through and several cobs were missing. I dread to think what had eaten them. Not sure what is going on with tesco but I won’t be ordering home delivery any more,