Tassimo Recenzje 613

Where to start, espresso is not espresso even why capsules aren’t cheap. Last time i order online with coupon from company and it said it was accepted and when paid well surprise there for you mate coupon was removed and paid full price and cannot cancel the order or anything. Definitely not a good experience and will change coffee machine soon

Really like the coffee and consistency of the pods
But the machine itself can be a bit temperamental and why are the pods so expensive
Bought a pack from asda yesterday and they have gone up to £5.30 a pack
It's pretty much got to the point where I am going to stop using the machine

Why would you sell your coffee machine in a country you don’t wish to allow online registration?? I am in Luxembourg and bought it here, just to find out later that Luxembourg is not even listed on their customer registration site. Initially I thought the country selection is just for language settings purposes so I just selected UK for English unfortunately this means you can only register your coffee machine purchased only in the UK. Means all the other countries listed are tied to the machines purchased in its respective countries. So Luxembourg and Belgium and few more European countries not listed on their portal have no means to register! I can’t write to them because there is no email or chat support. So basically I can’t use the so called rebates or vouchers and won’t be surprised if they discontinue selling the coffee pods in Luxembourg in the near future.I confidently bought this machine because of “Bosch”. So who is responsible for this mishap, is it Bosch or Tassimo? Shame!

Was given a Tassimo machine for Christmas so thought I would give it a go despite poor reviews. The coffee and hot chocolate drinks are weak, perhaps because half the drink powder stays in the pod due to poor design. The level of waste is senseless. It came with a promise of £20 off an order from Tassimo if you registered your machine, but really its two £10 vouchers that can’t be used together and delivery alone is £6. Similarly they offered 25% off if you sign up to our newsletter… But hidden in the small print is a minimum order of £45! We were going to use the discount and voucher to make an order of pods for what they’re worth (next to nothing) but now instead will be offering the machine for free on a local marketplace site. Perhaps someone likes their drinks, but not us…

Disgusting coffe and poor customer service.
Ordered milk / coffe machine. Tested just for two cups and found coffee taste disgusting. No way I can drink that thing.
I have called customer service and was told I can't return. Even owned only for one day. No wonder they don't accept returns as they selling very poor quality machines and low quality coffee.
I see this as a scam if you can't return it. Basically they selling garbage with no return policy.
It's a joke.
I have to throw it to the bin your garbage coffee machine.
You scammers stole my money.
No wonder you have one star rating and not responding to anyone.

I ordered pods with a two to three day delivery. On third day received an email stating that order hadn't been dispatched and they would notify when. I needed them by that weekend so rang to cancel but they said the order could not be as it's in the terms and conditions. I could either refuse delivery from their courier Amazon or print off a return label. Of course the option to refuse delivery as I wasn't in when the parcel arrived so had to find somewhere to print a label. Over 2 weeks later I have received my refund. Decided not to use Pod machine because the pods are aluminium.

An order I had placed with Tassimo did not get delivered by Amazon Shipping.
Trying to get through to Amazon was pointless they just kept directing me back to Tassimo.
After a few emails Jacobs Douwe Egberts (Tassimo) apologised and said they would refund me. Happy with Tassimo but NOT Amazon Shipping.

Customer Service don't bother replying, have not got a clue when my order will be delivered. Tried several times to contact them, just seems they are ignoring me. Money taken now nothing.
Update.
Tassimo have now cancelled my full order because of insufficient stock yet still advertise on there website and take payment!
I haven't received my money back yet!
BEAWARE.

I ordered one tassimo and I returned în The same day when i received. I m waiting for my refund. It s already one month and nothing. Don t waist your money.

Very bad experience normally my package arrived quickly now I order them 3 days ago and they said is still delayed to preparing. If I know that take so long I will buy Tassimo capsules on kaffekapslen where pirce is better but delivery take around 6 days.

Despite what has been said here I like the coffee and have used it for many years. I have always ordered in outers of 5's (5 packs to a box). I usually get 10 or 15 and the packaging is good for storage and protection.
Now for some strange reason on my last delivery the packs were unpacked from the box's and all squeezed into one big box.
So now instead of having outers to store, I have about 10, I now have all these packets to deal with and somewhere there is a lot of empty boxes to get rid of.
This is not a one off as my neighbour has had the same problem.

Worst coffee maker you could ever buy. Coffee is poor quality, taste and over priced.

Terrible company and absolutely rubbish customer service.
Never received order, emailed Tassimo got no response. Had to get refund through PayPal.

Had a 30% discount code from Tassimo for any size order. I usually buy my pods from a supermarket as they're cheaper, but thought this time I'd use the voucher. So placed an order direct with them on their website, on 26th Sept 2024.
Ordered 6 boxes of Costa Americano, it states on the page if you buy 5+ you get 20% off, buy 10+ and get 25% off.
I then checked out the bundles page and saw the 5 box bundle worked out more expensive than getting the non bundle option. So I went back to the non bundle page where you can order from 1 to 40 boxes. Nowhere on that page does it say 5+ or 10+ are classed as 'bundles'. So I went through checkout, entered and activated my discount code then got the order confirmation.
I had not received the 20% discount for buying 5+ boxes (as it stated I would on the page), and had been charged the full price of £6.49 per box instead of £5.19 a box.
Their invoice:
6 Costa Americano @ £6.49 = £38.94
Voucher discount £11.68
Total due £27.26
They'd taken 30% discount with my voucher but not taken the 20% discount for ordering 5+ boxes.

It should have been:
6 Costa Americano @ £5.19 (after 20% discount for buying 5+ boxes) = £31.14
My 30% discount voucher £9.34
Total due £21.80

So I was charged £5.46 too much.
I don't normally buy direct from Tassimo as it's too expensive but seeing as there was a 20% discount on 5+ boxes plus my 30% discount voucher thought I'd order direct and save some pennies.

Got the confirmation email tonight and the order is being delivered by Amazon Shipping but has not despatched yet.

I shan't be ordering direct from them again. Their 'contact us' form doesn't work, it's looping back to 'max 600 characters only' message and my message was around 250 and their security reCaptcha doesn't work properly either. I'll try and speak to a human tomorrow but not holding my breath.

I may only been overcharged £5.46 but these days we all need every penny without being ripped off online.

Pods are bloody expensive and the amount of coffee you get from them is laughable. These are supposed to be a Batista experience at home but comparing the 3ml of drink I get from any of the Tassimo pods with a £3 Costa from the shops you can easily tell the Costa is actually a better value. It's a shame as my girlfriend bought me this pod machine and it's so disappointing it's never used. I'll stick with instant as I'm not putting through 3-4 pods just to fill my cup

My new Tassimo machine works well, it's just a pity that Tassimo/Bosch don't.
I have tried on numerous occasions to text/contact/phone Tassimo primarily too no avail.
No matter which route you attempt to go down it takes you back to the same point which is a DEAD END.
Lord knows what will happen if my machine has problems as I moved from LAVAZZA as their machines leaked like sives and now I find I am back to the same poor support. What is it with coffe machine suppliers? It's only hot water and coffees grinds not Alchemy.......

Please can you tell me why the Tassimo Latte Macchiato pods have changed.No wati are they as creamy as they use to be and milk looks very pale!!Has anyone else noticed this?

Although the products are excellent and when they have a sale on are at a good price, they insist on using Amazon to deliver their products!
Amazon usually give you a two hour slot that comes & goes then another two hour slot that usually comes & goes and if you are lucky it come by 21:00 or the next day and usually the box is damaged. If only they could sort the deliveries out, it would be a reasonable company to deal with.

Part of my order is missing how do I contact you

I contacted the manufacturer via their contact page..usual issue; via a form that you cannot retrieve.
The manufacturer never replied.

Also note: Tassimo have not yet 'taken ownership' of our trustpilot reports, the company has not 'claimed' tassimo.co.uk as listed in trustpilots system.
That indicates the level of customer interaction and care that this company affords to anyone who has an issue or a less than satisfactory experience with their products.

My issue, as written, put to the manufacturer Jan 2024:

Reference: Bosch FD:9307, E-Nr.: TAS 4011GB, Type CTPM01

Our device appears to produce normal coffee. However, it has displayed the 'Cal' warning for 3 months despite the following:
A full Descale operation has been initiated more than five times correctly according to the manufacturer's supplied instructions on each occasion. The symptoms are as follows:
On all occasions, the pump cycles 4 times over a few minutes. Immediately after the 4th cycle, the 'Cup' and 'Cal' lamp cease flashing, remaining lit steady as the 'Tank' lamp begins to flash. After a few seconds the tank lamp occults and the cup/cal lamps dim.

Following this, to prove that there is not an issue with the tank low-level sensor, I am able to initiate a 100ml dispense by recycling the top cover followed by a short press of the dispense button with the cleaning disc still in position.
The cleaning disc barcode and the reader window are both pristine.

Please explain the reason for the descale cycle curtailing early with these indications, considering that the tank level magnet is visibly aloft plus having the ability to dispense drinks and perform a 'quick-clean'/rinse operation as expected without any low level indications.

Tank filled to max for each test.