Tassimo Recenzje 613

Placed an order 20/4/2025, had not even been dispatched by today 24/4/2025 ! Contacted customer service who replied within an hour or so , that due to technical issue my order would not be delivered for another 6 days . Have been ordering for some time now , but since Amazon Delivery has been introduced, the service has declined big time , on a couple of occasions Amazon claimed to have delivered but had not . It then took some convincing to JDE that this was the case , before I was refunded . I felt I was being accused of trying to get a replacement order for free . I have written back saying that they must move heaven and earth to get my order to me by tomorrow evening , otherwise I want suitable compensation for a totally unacceptable situation .

Terrible customer service. Placed an order but a week later no email even saying it’s been dispatched. Called them to be told there’s a delay and it could be weeks before it’s even dispatched never mind delivered. Asked for refund or cancel order as they can’t give an estimated date but told they don’t do refunds or cancellations and I just have to wait. Poor and disappointing and surely not following customer rights / protocol!

Just bought a Happy Tassimo coffee pod machine… read loads of reviews and thought it would be good enough for just me, well tried to register it and there is no serial number anywhere on my machine 🤷‍♂️🤷‍♂️ and it takes ages to decide I can have a coffee and it’s not even hot so I have a coffee pod machine as a space invader and can honestly say that was a absolute waste of money.

We have had a Tassimo coffee machine for several year. Due to the complication of recycling their pods, we have bought a bean cup coffee machine. However I have kept the small Tassimo in my office For convenience. However now I realise they no longer recycle through yodel, and that I have to drive to a Tesco 5 miles away, I shall stop using it. Shame on you Tassimo when we are trying to save the planet.

Can’t complain about the delivery service and I love my Kenco Colombian pods, but I can’t excuse the removal of the Podback Yodel return service without consultation or communication of any sort. JDE response to email of complaint empathetic but not indicative of any prospect of a u -turn. Podback customer service totally lacking in empathy. Will , reluctantly , stop using the pods when my current supply runs out.

Awful experience all round.
Never in stock. Terrible delivery if it turns up at all.
Stopped using them but still got bombarded with emails. Unsubscribe doesn’t work and even if you log into your account it doesn’t work.
I have emailed them to try and get my account closed.

Buy an Aeropress instead! So much better!

Always out of stock on the site and never reply to my emails

Save your money no taste of co
ffee just hot water or hot Milk rip off

Tassimo need to update their website which states "Easy to recycle with podback". In view of Podback's recent decision to dispense with the services of Yodel for sending used pods for recycling, this is no longer the case.
Instead they are relying on either local Council collections for used pods (not currently available in my area) or customers dropping them off at various supermarket collection points. In my case, the nearest drop-off point being an 8 mile round trip to a supermarket I never use, or even go near!
Therefore, having been able to send my used pods for recycling via a local, easily accessible, Yodel collection point for several years, I will now be reverting to disposing of the used pods with my general waste - a big step backwards for the environment!

Unfortunately they use amazon drivers to deliver your coffee who can not be bothered ringing the door bell or pressing the ring door bell, they left my £120.00 (30 packs) on the doorstep in full view of the main road in the rain. I had no notification either because they changed the delivery time 3 times that day, I will order them from kaffe shop next time who use a proper delivery company and who do care for their customers. I did let Tassimo know but got a generic response ! So obviously they ain't bothered.

Eigentlich sind die Tassimo Kapseln max.3,79€ wert.Damals kosteten sie 4,99€,dann 5,75€(Schmerzgrenze für mittelmäßigen Kaffee)und nun 6,49€.Ich musste laut lachen und dachte mir habt ihr da Blattgold drin?Nein die Gier hat wieder zugeschlagen und uns verkaufen sie es als Aktion wenn es mal 3,75€ kostete,das ist nämlich der eigentliche Wert der ach so tollen Kapseln.Und wenn man sich eindecken möchte kann das schon mal 3 stellig kosten.Hier stimmt definitiv das
Preis/Leistungsverhältnis absolut nicht.Tassimo ist eine mittelmäßige Marke die völlig überteuerte Produkte an Menschen verkauft die hart arbeiten und wenig Geld haben aber auf ein Kaffee am Morgen nicht verzichten möchten.Am besten man schaut sich nach fairen und gerechtfertigten Preisen von besseren Herstellern um.Denn Tassimo ist leider dem Kapitalismus verfallen,wie soviele Firmen.Doch was wenn niemand euren Müll mehr kauft weil ihr es zu weit getrieben habt mit eurer Gier?

What a joke, why would you remove the mocha pods? They are out of stock everywhere and then told by tassimo they discontinued them, its the only one we drink. Lost a customer.

I think that Robin summed it up, my new machine was also faulty and replaced. This one lasted to just outside the 2 year warranty.
At first they said they had no record of my purchase but suddenly found it after a second phone call when I gave them the details.The machine had not been used for several weeks as they kept changing the date for my cappuccino delivery and after that the coffee was barely hot.Asking if there was anything I could do they said no it’s broken and we can’t do anything, have a nice day!

What a joke just bought a Coffee Machine try to register and comes up with Machine already registered

Love a few of the coffees despite the packs and coffees getting smaller, my main issue is they cancel my orders all the time. Issuing refunds for the whole order. No explaination as to why or if I can reorder later etc, they are useless.
Going to start reviewing other machines and get something different as due an upgrade now anyway, stay clear.

I love my Tassimo machine my favourite is the Costa and classic coffee pods.

Terrible 7 box's of costa Latte pods arrived one of the box where damaged. Try to highlight this with them but to add a photo it needs to be under 5mb . Still didn't let me proceed it a complaint. The box it arrived it was fine it's once I open it 1st packet I noticed they were cover in dry in Milk all stuck to each another

I love my Tassimo had it years. My little treat to me and you can smell the coffee it's my me time moment. Their hot chocolate lovely too. Enjoy the little things.

The coffee is great but buying their minimum coffee order the money off voucher is swallowed up by postal charges ... Cheaper to buy Tassimo pods at Sainsbury's or from Amazon ... Customers are getting ripped off

I have just had a second Tassimo My Way machine fail on me. This is supposedly made by Bosch, and is the flagship model of the Tassimo range. The first one died within it's first year and was replaced. The second held out heroically for three years, but died this morning. Bosch aren't interested as it's out of warranty, but will look at if I send it back to them, at my cost. The repair, if it's even repairable, plus postage, would probably cost more than a new machine. But there won't be a new machine. I'm done with Tassimo. And Bosch should be embarrassed to put their name to this junk. I have a number of Bosch appliances, but there will be no more. I am extremely disappointed. Well then, off to Nespresso I go. Heard the coffee isn't bad......