Tassimo Recenzje 613

Was going to leave a poor review criticising their customer service but I’m obviously I’m at the back of the queue for that, and they clearly don’t care.

Bought a Tassimo coffee machine and Costa latte pods as a present for our son. Tried it today and we are all in agreement that the 'coffee' is utterly vile and undrinkable. Very weak and the milk tastes like artificially sweetened UHT. Total waste of money - wish I had read the reviews first.

I don't drink coffee but Tassimo's Chai Latte has been my daily luxury for many years now but no longer! My last 20-pack order arrived comprising half-sized pods containing a new recipe which has a low froth, very little of the signature spicy taste and although the contents have halved, the barcode tells the machine to provide as much water as before, making a watery, weak, horrible drink. Customer Services say they changed the recipe to lower the sugar content but nothing about a recipe change is shown on the new packs. If they want to offer a low calorie drink as an addition to their range that's fine, but this has left me feeling cheated. I have no need to diet! We buy machines which produce froth and great flavour but now my machine is redundant because I may as well use my kettle. I have now tried the new 10-pack Cadbury's Hot Chocolate but their fate is the same, a bland dish-watery drink with very little froth. I would keep my machine to make coffee for visitors if I had confidence that Tassimo wasn't about to dumb down their coffee pods too.

Delivery arrived within 2 days, always well packaged and correct, great prices. Thank you.

I bought a Tassimo machine and every pod works fine except the L’OR Cappuccino milk pods. The milk pod only dispenses about a shot — roughly 1/10 of the cup — so the drinks are unusable. I tried every troubleshooting step (cleaning the barcode area, repositioning pods, wiping the machine, resetting it) and still nothing.

When I contacted customer service I was shocked by how unhelpful and rude the agent was. He repeatedly cut me off, refused to listen, and ended the call by hanging up on me — I was not rude at any point. This was extremely disappointing and embarrassing (I had even offered coffee to my builders and it failed).

I’m sharing this review so others are warned and so the company takes this seriously, faulty product and poor customer care is not what I expected. I’d be happy to update this review if the issue is resolved promptly and professionally.

Total rubbish regarding customer support, and are very rude, typical big company with poor service
Gonna stop using there products

Thought i was buying sachets of coffee - but no. Some plastic waste of money that i will never buy again. Sorry tassimo whoever you are and Kenco - just lost me as a customer.

I have had a tassimo machine for years. Spend a fortune on pods every month. What have you done to the hot chocolate and chai latte? Absolutely disgusting flavour. All you can taste is an artificial sugar flavour. Why do you insist on messing with things that don’t need to be fixed. I won’t be buying either again!!

I bought my tassimo back in June, and had two machines replaced !! They sent the last machine back to me after they discovering, the pods were the fault!!!!!!! The machine does not like the Americano decaf pods!!

The Tassimo ordering process just gets worse!
I have been ordering pods regularly from Tassimo for quite a few years.
Over the last twelve months or so the site has got steadily worse.
My recent order does not show on my account, apparently I have not ordered since 2019!
When I placed the latest order it took for ever to process the payment. so much so I exited the site not knowing whether the order had gone through.
I checked my credit card and payment was pending.
I eventually received a confirmation of order from Tassimo. And then a shipping notification the following day. The email said there was a link about delivery, but although the word link was in the email it was greyed out and had no other information.
This has happened previously with their emails.

Logging on to my account I thought I might gat some delivery information. But my account still isn't showing my order or any I have made in the last 6 years.
Trying to contact someone is like trying to find the holy grail! The site just keeps sending you back to FAQ

I'm afraid despite the fact that Tassimo does email me with some very tempting offers, this latest order will be my last.

I used to love the Cadbury's chocolate and Milka but what have you done with them? You now get a smaller pod which tastes of saccharin and isnt as chocolatey as it used to be.
Bring back the larger pod instead of 2 extra because they are smaller.
I wont be buying them anymore now

Placed an order on 18th April, the site kept crashing so it went to default so my order was messed up.I tried to change the order to what I wanted but was told I can’t I would have return when it can. It did not arrive on the delivery date and was showing pending so tried to cancel. But they only use bots now tried emailing on the 23rd & 27th April but had no response and no order so I opened a dispute with PayPal. Don’t waste your time with this company unless you don’t mind talking to a bot.

Latest offer was a free box of hot chocolate, the website added it to the basket but at checkout i ended up having to pay for it. I have tried to contact them regarding this but 2 weeks later I still haven't had a reply.
Also states 2-3 days delivery but closer to 2-3 weeks.

I ordered a coffee machine from the Tassimo website, expecting it to be delivered within a couple of days, as stated. They took my money and then nothing for over a week - no email, no tracking, nothing showing on my account. Eventually I had an email from Amazon (?!) stating my machine would be delivered on the 27th which was 3 days ago. I also had 3 emails from Tassimo saying I'd be refunded for various items I hadn't ordered (or paid for). The machine arrived yesterday and is fine, but the whole purchase process has been bewildering and frustrating. Additionally, the QR codes and links to register the product, get support etc lead to dead pages. It all leads me to think this brand is shutting up shop.

The new drop of system for Podback is ridiculous, for me it is a 38 mile round trip, what was wrong with Yodel, probably to expensive. Won't be using this again so regrettably all will now go in bin.

Colombian coffee pods are not consistent. I have been using them regularly with occasional bad pods, but my last box 3 out of 6 pods did not produce any froth as i have come to expect. I suspected that my machine needed cleaning, so I ran six tanks through the cleaning process, yet I still had the same results. This I make along with café au lait, which I have had no problems with making correctly. So one star only for that.

Bad service, no updates.
I placed my order on 20 April 2025. The Tassimo took the money from my bank on 23 April. On 24 April, I received an email as they had a technical error, and my order will late. I contacted the support online , but there was no reply. Today, I called, and only " hold on, bear with me." After asking the tracking information on email, I can see as my order is without any actions. Only the label created. I will contact them again later to see where my order. Try to avoid them, as is a bad attitude with the coustumers. 10 days passed, but I still have not received my order. Avoid them!!!

The website states 2-3 days for delivery but it's not at all, more 2-3 weeks. My order was much later last time but I ordered a week ago, have been told it may be sent before Friday. Potentially a two week wait. Don't order from here if in a hurry for it to arrive. Customer Services don't respond to online issues raised and if you call they put the phone down a good few times before you get through. Just really frustrating.

Ordered coffee pods on 22/04/2025. It was written that 2-3 business days delivery. After 6 days it is even not dispatched. No any information on account page, not possible to cancel it. Terrible service. I will call my bank for charge back.

I ordered on the 19th April still not had delivery and it's still not been dispatched. Two phone calls to them and they still can't tell me when it's coming. Awful service. They are quick enough to take me money. But no goods and no refund. After two phone calls it has finally arrived the 29/4/25 10days after I ordered. No sorry! Appalling customer service