Tassimo Recenzje 614

I contacted the manufacturer via their contact page..usual issue; via a form that you cannot retrieve.
The manufacturer never replied.

Also note: Tassimo have not yet 'taken ownership' of our trustpilot reports, the company has not 'claimed' tassimo.co.uk as listed in trustpilots system.
That indicates the level of customer interaction and care that this company affords to anyone who has an issue or a less than satisfactory experience with their products.

My issue, as written, put to the manufacturer Jan 2024:

Reference: Bosch FD:9307, E-Nr.: TAS 4011GB, Type CTPM01

Our device appears to produce normal coffee. However, it has displayed the 'Cal' warning for 3 months despite the following:
A full Descale operation has been initiated more than five times correctly according to the manufacturer's supplied instructions on each occasion. The symptoms are as follows:
On all occasions, the pump cycles 4 times over a few minutes. Immediately after the 4th cycle, the 'Cup' and 'Cal' lamp cease flashing, remaining lit steady as the 'Tank' lamp begins to flash. After a few seconds the tank lamp occults and the cup/cal lamps dim.

Following this, to prove that there is not an issue with the tank low-level sensor, I am able to initiate a 100ml dispense by recycling the top cover followed by a short press of the dispense button with the cleaning disc still in position.
The cleaning disc barcode and the reader window are both pristine.

Please explain the reason for the descale cycle curtailing early with these indications, considering that the tank level magnet is visibly aloft plus having the ability to dispense drinks and perform a 'quick-clean'/rinse operation as expected without any low level indications.

Tank filled to max for each test.

It states on the webpage, orders delivered in 3 working day. I've made 2 separate orders on the 23rd July 2024. The postage labels was generated on the 23rd of July & is saying items have been shipped. It's the 25th of July now & the items haven't even left there distribution centre yet. So no way will this reach me by the 26th.
I don't know what is happening with this company as it was running perfectly fast & efficient, but the past few orders I've made with them, the orders have arrived late. Also my order last month was short of a sleave of coffee. I rang them and asked if it will be coming in a separate shipment. I was told we will refund you for the missing sleeve. But I didn't want a refund, I wanted a replacement but they told me this is not possible. So I got a refund, reordered & had to pay a shipping fee. Tassimo should of replaced as it was their fault. I just hope these orders are not short when they do eventually deliver

I purchased a Tassimo coffee machine from Argos 28/4/24 it is already not working correctly, water leaking underneath the drip tray every time I try to use it.
Went into an Argos store only to be told I need to contact Tassimo directly as the machine is more than 30 days old.
This really isn’t good enough! I now have to parcel up the machine and take it to a suitable place to be returned to Tassimo for a repair, I was told it will be returned when it’s either repaired or replaced. In the meantime I have no machine. This is not acceptable for a ten weeks old machine, two weeks out of the ten I didn’t use it as I was away from home. Why is a product malfunctioning after such a short period of time!! I have previously had two other Tassimo machines which both started to explode the pods. This will likely be my last Tassimo purchase as any machine I have had has been unreliable and faulty.
I now have the inconvenience of returning it. In my opinion Argos the retailer should take some responsibility for this being the retailer not just refer me to Tassimo.

Ordered some coffee pods from this shocking outfit, waited for nearly 2 weeks, finally amazon have said the order was never shipped to them. looks like they are not able to fulfill their orders when offers are on. Had to contact customer services for a refund, and they had the brass neck to offer another discount code, no thanks

Stay well clear . Way over priced pods and add shrinkflation, what a rip off. Used to fill a large Costa latte cup now struggle to half fill it. Expensive gimmick.
Couldn't give zero so the 1 is for the quality of the coffee which is ok.
You can see the lack of response to other concerns that they don't care

I dont normally write reviews but this one still irratates me. Ordered a coffee machine back in November 2022 and it didn't work at all, contacted tassimo MULTIPLE times via email and phone calls, kept telling me the same thing which I continued to tell them it doesn't work and then they started ignoring my messages and I gave up in the end because its just ridiculous and caused alot of unnecessary stress. I still have the faulty machine in a box never used because it never worked, waste of money, will never order from this site again because if your unlucky enough like me to get a faulty machine they won't replace it.

Faulty pods, too much sugar in pods. Stuck with machine I can't return. Purchased a Tassimo Suny machine. Rang after a few days to advise their Costa Cappuccino pods were only giving 150ml of drink between 2 pods. At £6.99 a box this is expensive. Left with boxes of coffee that are undrinkable as there is sugar added to all their milk drinks. Cafe Au Lait my favourite coffee but is truly awful, far too sweet, 1 teaspoon of sugar in a pod. I drink my coffee without sugar. I am still awaiting the outcome of my complaint. I rang to return the machine within the 14 days and as yet no response. I received a partial refund for just one faulty box of coffee and £10 Voucher to use against further purchase but at £6.99 a box and £5.99 delivery this is truly terrible value. Totally regret buying this machine and Tassimo response to too much sugar is their pods is to drink black coffee or add your own milk? Plus the issue of faulty pods as well. I'm going back to my trusted brand Dolce Gusto Krups machine where pods are less sweet and far cheaper and more reliable than Tassimo brand. .

So basically they are the cheapest store to buy their pods so yes, you'll order from them. Then, they will mess up your order. Either cancel it or send the qrong order. Happened three(3) times!!! It's either their staff are dumb af or their still using windows 95. Man, if I were the boss of that company will defo screen my employee and fired at least 90% of them because what's the point of hiring dumb staff? Y'all need to attend training. Mess, your order apologise and give you 30% voucher which is always available on their website. Boy, y'all need to shutdown.

Such a shame, I had nothing but good to say about tassimo, until a issue with a delivery, have been ordering from the for well over a yr and never had a problem with delivery, but this time I did/do, emailed customer service, they said they were looking into it, got some weird contact from Amazon about delivery, asked them to email me and I would update l, they wk and half later I had still not heard from them. So I email again and 4 days later still haven't heard from them, at this point just want my money back and will buy from somewhere else, such a shame ypur customer service is so shockingly POOR!

Very good coffee and delivery was quicker than expected

I am a big Kenco Americano drinker and saw a great deal on Tassimo if you buy more of the same type. So I stocked up. Got my coffee within two days which was a little bit than I expected. Great stuff

Totally useless. Paid for an order that was on promotion, only for them to refund it and refuse to honour the purchase.

Untrustworthy and unreputable.

Do not honor their own discounts and cancel orders without prior notice or even an apology email. Avoid.

I made a purchase for a Tassimo coffee machine from their official website on the 22nd of May. However, without any explanation or prior notice, they have issued a refund for my order on 24th of May. This has left me quite disappointed as the coffee machine was intended to be a gift.

If you're thinking of buying one of these machines, there are a few things you need to consider.

1) This machine is entirely pod-led. If you don't have the pod you need for a particular drink, you aren't getting it (although see point 5). You can only use Tassimo brand T-discs in here, not Nespresso or Dolce Gusto etc.
2) You need to factor in the cost of the pods you are likely to use, as this system is more expensive than other ways of drinking coffee at home. Different types of drinks vary in price. The packs tend to cost around the same price, but the quantity of drinks inside can vary e.g. 16 espressos or 6 caramel lattes both for £5.
3) Are the types of pods you like available in a place you want to buy them? Supermarkets do not carry the full range, and the website can be costly to order from (£5.99 delivery at present, unless you buy a job lot). For example, there are around 6 types of espresso pods on the Tassimo website, but I only found 1 supermarket that carried 1 type of espresso pod in my area. They use Amazon Shipping but don't mention it, so if you have Prime, just use Amazon. I've found that the Tassimo website is clunky and has been difficult to order from.
4) Do you have any dietary requirements? If for example you don't drink dairy, or have to avoid sugar, you may have a much more limited choice of pods.
5) You can use the pods as a base to make other drinks with that are unavailable with Tassimo, e.g. use an espresso pod, heat up some non-dairy milk, add some sugar-free syrup and then you can have a range of drinks that are suitable for you. However, you will lose the 1 touch convenience of the machine faffing around with these other steps.
6) The Tassimo range of pods has proven to be unstable over the years, with some being discontinued. If there's a pod you like, don't count on it being around forever. Also, if you're thinking there will be loads of choice for hot chocolates, there are only two on the website at the moment, and only one type of tea (although why you would use a Tassimo for tea is beyond me).
7) The quality of all of the coffee pods I've tried has been average at best. Not terrible, but this is not a system for the fussy coffee-drinker. I'd say the quality is on par with a machine brew you might get from a hospital or office.

I do think that these machines are very handy for people in a rush, or maybe disabled/chronically ill people who would struggle to use another method to brew coffee. They're pretty low maintenance and if you get a cheap model, are much less expensive than a proper espresso set up especially if you prefer espresso or americano/black coffees.

I paid £5.99 for a delivery , later discovered the delivery was through Amazon with which I have a Prime account. I feel ripped off

Ordered a Tassimo Finesse with a trial pack of Costa cappuccino, latte, caramel latte, hot chocolate and americano. Delivery was good and prompt, discounted price very good. Machine works fine and we enjoyed the hot chocolate, but the drinks with milk pods were far too sweet, very slimy textured and left an unpleasant aftertaste. In fact we didn't manage to finish one of these drinks! When Tassimo asked for a review we gave them one star and made these comments adding that we would not recommend the product. Unsurprisingly the submit button would not work! We will not be ordering any more drinks and will probably donate the machine to a charity shop. Clearly not to our taste.

Like the machine, coffee is good, though lattes pods are really expensive. What bugs me the most is the design of the water reservoir. It stops working even though there is ample water in the reservoir. I end up wasting water every day and would not have purchased if I had realised this!

Wanted to return a faulty machine, they said they would provide qr code for return, not provided, rang again, qr code still not provided. Will not bother again, 3rd machine ive had which devloped problems within a year. Will not shop with them again.

ExcellentExcellent, Thanks very muchThnkyou!