I ordered an item from them & when it arrived there was no invoice inside the package. As this is a replacement item which was damaged at my gym I need a physical receipt to claim the money back.... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I ordered leggings on the top from Sweaty Betty and they went to the wrong address. Nowhere near where I live. I was a bit worried as it was the same address as mine but the different postcode I’ve sp... Zobacz więcej
Reakcja na opinię
I had to return an item I purchased last week in store, using my birthday treat 50% off code. The item wasn't the right fit for me and I was advised today when returning it for a refund to contact cus... Zobacz więcej
Reakcja na opinię
The team at Sweaty Betty were really helpful and helped with advice on returning an item and reordering. They were also able to honour a discount used on the original order. Great service all round
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Founded in 1998 by Tamara Hill-Norton, Sweaty Betty has been shaking up the activewear market for 20 years. Designed by women for women, Sweaty Betty's goal is to make you feel powerful and amazing from studio to street with the best fit and fabric.
Dane kontaktowe
Stany Zjednoczone
- customercare@sweatybetty.com
- www.sweatybetty.com
3,8
Dobra
18 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 93% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
I’d mislaid my refund gift card…
I’d mislaid my refund gift card email…twice.
I’d also sent a return but hadn’t received my refund.
Gemma K was an absolute superstar, taking time to go through my orders and helping with the gift card codes.
So patient.
Hope you have a great weekend.
14 sierpnia 2026
Opinia niezależna
Odpowiedź od Sweaty Betty
Hey,
Thank you so much for your feedback.
We are so pleased to hear you received excellent customer service from Gemma K and that your query was resolved for you.
We truly value our customers so it's great to read your comments.
Best wishes,
Customer Care
Excellent customer service
Louise was so helpful in tracking down a missing parcel.
11 sierpnia 2026
Opinia niezależna
Odpowiedź od Sweaty Betty
Hi Michelle,
Thank you so much for taking the time to share your experience with us!
It's wonderful to hear that you had a great experience with Louise and that your query was resolved for you.
We will make sure to pass on your lovely comments to our Customer Care team. 😊
Best wishes,
Customer Care
Brijesh was incredible
Brijesh was incredible! So helpful and kind. He informed us of all of the special deals going on and went down multiple times for other sizes and colors in the items we wanted to buy. This sweaty Betty was by far the best of any of the stores I’ve been in.
13 sierpnia 2026
Opinia niezależna
Odpowiedź od Sweaty Betty
Hi Amy,
We are so pleased to hear you received excellent customer service from Brijesh when visiting our store.
We truly value our customers so it's great to read your comments.
Best wishes,
Customer Care
Brijesh was most helpful
Brijesh was most helpful! Because of his exceptional service, we ended up with twice as much merchandise as planned but equally delighted by doing so! 💖
13 sierpnia 2026
Opinia niezależna
Odpowiedź od Sweaty Betty
Hi Lauren,
Thank you for your lovely feedback. We are delighted that you had such an enjoyable experience with Brijesh.
We will pass on your thanks to them.
Best wishes,
Customer Care
The SB team in Wilmslow and online are…
The SB team in Wilmslow and online are extremely helpful and always try and find the best solution
13 sierpnia 2026
Opinia niezależna
Odpowiedź od Sweaty Betty
Hi Laura,
We are so pleased to hear of your wonderful experience when visiting our Wilmslow store.
We truly value our customers so it's great to read your comments.
Best wishes,
Customer Care
Great customer service
I was in the Victoria London store and needed help with tops for hiking, Zara was absolutely incredible and super knowledgeable. Made my shopping experience seamless.
12 sierpnia 2026
Opinia niezależna
Odpowiedź od Sweaty Betty
Hi Shy,
Thank you for your lovely feedback. We are delighted that you had such an enjoyable experience at our Victoria London store with Zara.
We will pass on your thanks to them.
Best wishes,
Customer Care
Wonderful customer service and great clothes!
Wonderful customer service from Sarah S and Keill M. Had an issue with an item
and was assisted with a return and replacement with orginal price honoured. The clothes are fantastic quality and service is always lovely. SB has become my fave brand recently but was super impressed by the customer service, thanks so much!
11 sierpnia 2026
Opinia niezależna
Odpowiedź od Sweaty Betty
Hey Sabrina,
Thank you so much for your feedback.
We are so pleased to hear you received excellent customer service from Sarah and Keill and that your query was resolved for you.
We truly value our customers so it's great to read your comments.
Best wishes,
Customer Care
Naomi was amazing with all her help
12 sierpnia 2026
Opinia niezależna
Odpowiedź od Sweaty Betty
Hi Uzma,
We are so pleased to hear you received excellent customer service from Naomi and that your query was resolved for you.
We’ll be sure to pass on your kind comments to Naomi, and we look forward to helping you again in the future.
Best wishes,
Customer Care
Great service from Trudy
12 sierpnia 2026
Opinia niezależna
Odpowiedź od Sweaty Betty
Hi Simon,
We are so pleased to hear you received excellent customer service from Trudy and that your query was resolved for you.
We truly value our customers so it's great to read your comments.
Best wishes,
Customer Care
Very friendly and helpful staff with a…
Very friendly and helpful staff with a lot of knowledge.
11 sierpnia 2026
Opinia niezależna
Odpowiedź od Sweaty Betty
Hi,
Thank you for leaving such lovely feedback!
It's wonderful to hear that you had a great experience with our staff.
We truly value our customers so it's great to read your comments.
Best wishes,
Customer Care
Great customer service!
I always love coming into Sweaty Betty in Windsor - ever since they have opened I have always been greeted with a friendly face and lots of help! Such a great friendly store and Olivia was a great help today. Thank you!
11 sierpnia 2026
Opinia niezależna
Odpowiedź od Sweaty Betty
Hi Steph,
Thank you for your feedback!
We are so pleased to hear you received excellent customer service from Olivia and love visiting our Windsor store.
We truly value our customers so it's great to read your comments.
Best wishes,
Customer Care
Non-SB item promptly returned
I accidentally sent a non-SB item back with my returns. The customer care team at SB (including Ben, Sophie and Gemma K), swiftly located the parcel with the help of their warehouse team posted it back to me free of charge. They communicated efficiently with me every step of the way.
11 sierpnia 2026
Opinia niezależna
Odpowiedź od Sweaty Betty
Hi Alice,
Thank you so much for your feedback.
We are so pleased to hear you received excellent customer service from Ben, Sophie and Gemma too! So pleased we could track down the parcel and get this back to you.
We truly value our customers so it's great to read your comments.
Best wishes,
Customer Care
Discount code was not working but has been fixed!
I received a 30% off discount code via email, but when I tried to use it, the code did not work. I emailed Customer Care to ask about this & a very kind lady named Faith was able to sort it for me & apply the code to my basket so that I could go ahead with my purchase & still receive the discount. What a service & a company that i love & will be recommending to all my running friends! Thank you 🙏🏼 SB!
9 sierpnia 2026
Opinia niezależna
Odpowiedź od Sweaty Betty
Hey Julia,
Thank you so much for your feedback.
We are so pleased to hear you received excellent customer service from Faith and that your query was resolved for you.
We truly value our customers so it's great to read your comments.
Best wishes,
Customer Care
I have tried to contact Sweaty Betty…
I have tried to contact Sweaty Betty ref an order I would like to make. I was sent an email with what suggested contained an online discount code. Unfortunately the code was missing. I completed the webform and heard nothing for two days. I then received an email stating they had applied the code of 40% to my basket which contained a lot of items. Unfortunately they didn't ask if I needed anything else and I had a few more items to add of which the discount did not get applied. I have contacted them yet again and yet again they fail to respond. Some of these items have limited sizes and time to order them so I am very concerned I will not be able to secure the order. I am dyslexic and find the webforms etc very difficult. You cannot email them. you cannot call them. This is not good service. Yours sincerely Amanda Gill
7 sierpnia 2026
Opinia niezależna
Odpowiedź od Sweaty Betty
Hi,
Thank you for taking the time to share your comments with us.
We truly appreciate your feedback and have requested more information from you to enable us to help and advise you further.
Best wishes,
Customer Care
Great Customer Service
I contacted customer service, and my issue was resolved quickly and completely. I wouldn't have been able to accomplish this on my own, so I really appreciate it. One suggestion I have is to make the help button easier to find.
10 sierpnia 2026
Opinia niezależna
Odpowiedź od Sweaty Betty
Hi Mo,
Thank you for taking the time to share such lovely feedback with us!
We are so pleased to hear you received excellent customer service from the team and that your query was resolved promptly and efficiently for you.
We will be sure to pass on your feedback regarding the help button and we look forward to assisting you again in the future.
Best wishes,
Customer Care
Brilliant service today from Charlotte…
Brilliant service today from Charlotte at sweaty Betty ,sorted out my issue promptly very impressed by this companies customer service
Many thanks Mary
10 sierpnia 2026
Opinia niezależna
Odpowiedź od Sweaty Betty
Hi Mary,
Thank you so much for taking the time to share your experience with us!
It's wonderful to hear that you had a great experience with Charlotte and that your query was resolved for you.
We will make sure to pass on your lovely comments to our Customer Care team. 😊
Best wishes,
Customer Care
Kelli M resolved my issue really quickly
10 sierpnia 2026
Opinia niezależna
Odpowiedź od Sweaty Betty
Hi Alison,
Thank you so much for taking the time to share your experience with us!
It's wonderful to hear that you had a great experience with Keill and that your query was resolved for you.
We will make sure to pass on your lovely comments to our Customer Care team. 😊
Best wishes,
Customer Care
Great Customer Service today!
I had a good experience today. Initially was not given a 20% discount as advertised on the website. One of the staff on the Customer Team sorted it out for me. Really good customer service. Thanks.
10 sierpnia 2026
Opinia niezależna
Odpowiedź od Sweaty Betty
Hi,
Thank you for leaving such lovely feedback. It's wonderful to hear that you had a great experience with our customer care team.
Best wishes,
Customer Care
Issue with a bra and resolved so quickly
I had an issue with the zero gravity sports bra when running long distances. I sent an email to sweaty Betty and they were so helpful at resolving my issue they have offered an alternative bra for me to try instead and they were so quick at getting back to me big shout out to Charlotte C and Faith for organising this for me so grateful as I’m just about to do my first half marathon! Very excited to receive the new bras and try them out!
8 sierpnia 2026
Opinia niezależna
Odpowiedź od Sweaty Betty
Hi Holly,
Thank you so much for your feedback.
We are so pleased to hear you received excellent customer service from Charlotte C and Faith and that your query was resolved for you.
We truly value our customers so it's great to read your comments.
Best wishes,
Customer Care
The retailer was poor on refunds
The retailer was poor on refunds. Very slow, frequently wrong amount. Customer service frequently did not answer at all
26 czerwca 2026
Opinia niezależna
Odpowiedź od Sweaty Betty
Hi,
Thank you for taking the time to share your feedback with us.
We truly appreciate your feedback and have passed this onto the relevant team.
Best wishes,
Customer Care
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.