I ordered an item from them & when it arrived there was no invoice inside the package. As this is a replacement item which was damaged at my gym I need a physical receipt to claim the money back.... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I ordered leggings on the top from Sweaty Betty and they went to the wrong address. Nowhere near where I live. I was a bit worried as it was the same address as mine but the different postcode I’ve sp... Zobacz więcej
Reakcja na opinię
The team at Sweaty Betty were really helpful and helped with advice on returning an item and reordering. They were also able to honour a discount used on the original order. Great service all round
Reakcja na opinię
I had to return an item I purchased last week in store, using my birthday treat 50% off code. The item wasn't the right fit for me and I was advised today when returning it for a refund to contact cus... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Founded in 1998 by Tamara Hill-Norton, Sweaty Betty has been shaking up the activewear market for 20 years. Designed by women for women, Sweaty Betty's goal is to make you feel powerful and amazing from studio to street with the best fit and fabric.
Dane kontaktowe
Stany Zjednoczone
- customercare@sweatybetty.com
- www.sweatybetty.com
3,8
Dobra
18 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 93% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Impossible to contact via live chat
Poor customer service. I've been waiting over 2 hours on live chat trying to speak to someone about a missing parcel. No phone number to call either.
25 sierpnia 2026
Opinia niezależna
Odpowiedź od Sweaty Betty
Hi Georgia,
Thank you for taking the time to share your comments with us.
We truly appreciate your feedback and have contacted you directly to discuss this further.
Best wishes,
Customer Care
Definitely not life long!
I have had a pair of Sweaty Betty leggings which cost £99 in 2016. I have worn them a lot, but over the last two years they've gone see-through and the seams have now actually come apart at the knees and the zip pocket, but honestly I do not think that's good enough for such an expensive pair. I have Primark & New Look leggings which I have had for more than 10 years and worn just as much which are still fine!!!
24 sierpnia 2026
Opinia niezależna
Odpowiedź od Sweaty Betty
Hi Flora,
Thank you for taking the time to share your comments with us.
We truly appreciate your feedback and have requested more information from you to enable us to help and advise you further.
Best wishes,
Customer Care
No delivery, can't contact support
Still waiting for my delivery (which was disposed of by Evri for unknown reasons). Waiting over a day for a reply to my email, tried the chat bot which transferred me to customer services - so far waiting over 3 hours on that and they finish for the day in half an hour. Would have purchased in store (Exeter) but the assistant was so dis-interested I thought online would be easier...
24 sierpnia 2026
Opinia niezależna
Odpowiedź od Sweaty Betty
Hi Lisa,
Thank you for taking the time to share your comments with us.
We truly appreciate your feedback and have contacted you directly to discuss this further.
Best wishes,
Customer Care
Great customer service via live chat…
Great customer service via live chat with Kelli. My issue was resolved in minutes.
24 sierpnia 2026
Opinia niezależna
Odpowiedź od Sweaty Betty
Hello,
Thank you for taking the time to share such lovely feedback with us!
We are so pleased to hear you received excellent customer service from Keill on Live Chat, and that they were able to resolve your query promptly and efficiently for you.
We will be sure to pass on your lovely feedback and we look forward to assisting you again in the future.
Best wishes,
Customer Care
I can't contact ANYONE
I can't contact ANYONE. I am trying to return 3 items and having changed adresss since I ordered, the system won't allow me to select an Evri venue and confirm. No one has come back to me, the chat on the website doesn't work and there is no contact number.
This company has been bought out and it's become quite simply awful.
19 sierpnia 2026
Opinia niezależna
Odpowiedź od Sweaty Betty
Hi Deborah,
Thank you for taking the time to share your comments with us.
We truly appreciate your feedback, we are sorry to hear of your experience and are aware your query has now been resolved on email.
Should you have any further questions at this time, please do not hesitate to reach out to our Customer Care team who will be more than happy to help.
Best wishes,
Customer Care
The customer service is AMAZING in the…
The customer service is AMAZING in the Dublin store. Everyone is so helpful and friendly. Will definitely be back
23 sierpnia 2026
Opinia niezależna
Odpowiedź od Sweaty Betty
Hi,
We are so pleased to hear you received excellent customer service in the Dublin store!
We truly value our customers so it's great to read your comments.
We hope that you enjoy your items and we look forward to assisting you again in the future.
Best wishes,
Customer Care
I love the work out clothes in SB and…
I love the work out clothes in SB and the customer service are always super helpful in answering questions and resolving any issues thank you 🙏
21 sierpnia 2026
Opinia niezależna
Odpowiedź od Sweaty Betty
Hi Habinder,
Thank you for taking the time to share such lovely feedback with us!
We are so pleased to hear you love our products, and received fantastic customer service! We really appreciate your lovely review.
We hope that you enjoy your items and we look forward to assisting you again in the future.
Best wishes,
Customer Care
Amazing customer service .
Very helpful experience today in Bluewater store with Phoebe .
Excellent personal service and very thoughtful towards a reluctant older woman for gym wear .
21 sierpnia 2026
Opinia niezależna
Odpowiedź od Sweaty Betty
Hi Anita,
We are so pleased to hear you received excellent customer service from Phoebe when visiting our Bluewater store.
We truly value our customers so it's great to read your comments.
Best wishes,
Customer Care
Lovely clothes, shame about the customer service
I have been a Sweaty Betty customer for several years and love the clothes, but the customer service has become unbearable.
The only options are to e-mail, or use the AI chat bot, which delivers an error whenever you ask to speak to a team member. E-mail is fine if you aren’t in a rush, but when your next day delivery fails to arrive the day before your holiday, you need to speak to someone with some level of urgency, which is quite literally impossible.
They used to have a phone line, so why they got rid of it is beyond me.
Will seriously think before I order online from them again as it’s incredibly frustrating.
20 sierpnia 2026
Opinia niezależna
Odpowiedź od Sweaty Betty
Hi Katie,
Thank you for your feedback. We are sorry to hear you were not able to reach us on chat and your order has not arrived on time.
We are very keen to look into this further for you so our Customer Care team will be in touch via email.
Best wishes,
Customer Care
I previously had the same issue with SB…
I previously had the same issue with SB warehouse team sending me the wrong order (logged 12th May) and now again for my most recent order.
I contacted SB and was through to Amanda who helped replace my wrong order. The colour i wanted is now out of stock so unfortunately wasnt able to get that colour.
Feedback for SB webiste:
1) Pages take ages to load - SEO is not great!
2) You show colours are available when they're actually out of stock!! This has happened to be twice and again today when i asked for a brown bra that as my replacement that looked to be in stock but Amanda let me know it was not actually in stock
3) Numerous amount of times this year alone, i have received the wrong colour, wrong legging, wrong bra etc. Quite shocking.
I buy from here because i like the products but the website really lets the company down unfortunately.
Good thing the company has an SB customer care team otherwise i would have given up a long time ago!
20 sierpnia 2026
Opinia niezależna
Odpowiedź od Sweaty Betty
Hi Binty,
Thank you for taking the time to share your feedback with us. We truly appreciate your feedback regarding the website issues and have passed this onto the relevant team.
We’re delighted to hear that you received excellent support from Amanda on Live Chat and that your issue was resolved quickly and efficiently, despite the item you had wanted being out of stock.
Providing friendly, responsive service is really important to us, so it’s great to know this came through.
We’ll be sure to pass on your comments and feedback, we look forward to helping you again in the future.
Best wishes,
Customer Care
Terrible customer service!
Looked at a romper online but decided not to purchase at that exact moment. Within an hour had an email saying it was selling for half the price so clicked the link only to find it at full price. Emailed to ask them about this and they said there was nothing they could do but offer me a 20% discount off the full price and sent me another email shortly after again saying it was half price!
Customer service were unhelpful and blamed it on an old price email. Will not be buying for them in the future!
13 sierpnia 2026
Opinia niezależna
Odpowiedź od Sweaty Betty
Hi,
Thank you for taking the time to share your comments with us.
We truly appreciate your feedback and have passed this on to the relevant team.
Should you have any further questions, please do not hesitate to reach out to our Customer Care team who will be more than happy to help. You can get in touch via the 'Contact Us' section of our website here: https://bit.ly/3GPFA94.
Best wishes,
Customer Care
Excellent customer service when I…
Excellent customer service when I needed to return a dress. Benjamin W and Charlotte C both were extremely helpful.
14 sierpnia 2026
Opinia niezależna
Odpowiedź od Sweaty Betty
Hi Sara,
Thank you so much for taking the time to share your experience with us!
It's wonderful to hear that you had a great experience with Benjamin and Charlotte and that your query was resolved for you.
We will make sure to pass on your lovely comments to our Customer Care team. 😊
Best wishes,
Customer Care
I hadn’t received my Insiders birthday…
I hadn’t received my Insiders birthday code so contacted Customer Services and they sent a lovely email and a new code. Super customer birthday care! Thank you
18 sierpnia 2026
Opinia niezależna
Odpowiedź od Sweaty Betty
Hi Penelope,
Thank you so much for taking the time to share your experience with us!
It's wonderful to hear that you had a great experience with the team and that your query was resolved for you.
We will make sure to pass on your lovely comments to our Customer Care team. 😊
Best wishes,
Customer Care
Victoria London store experience
I went into the Victoria London store and bought a buttercup yellow matching bra and short set and after one wash the colour faded completely.
I was chatting with customer service via email and they offered me a partial refund and I could keep the set. However the colour fade was so bad it would be a set I would never wear.
They advised that I visited the store and I spoke with Dervela and she was amazing and sorted the problem straight away with an exchange.
Due to this interaction in store, I will continue to buy from the brand but just hope the yellow set comes back next year with a better quality material that doesn’t fade.
18 sierpnia 2026
Opinia niezależna
Odpowiedź od Sweaty Betty
Hi Jodie,
We are so pleased to hear you received excellent customer service from Dervela and that your query was resolved for you.
Thank you for your feedback on the yellow set, we will ensure to pass this on to the team.
We truly value our customers so it's great to read your comments.
Best wishes,
Customer Care
Happy Customer - excellent company
I always buy my yoga clothes from Sweat Betty, as a yoga teacher I buy a fair amount. The quality of their clothes are wonderful and the customer service is brilliant. I am always impressed with the company. A very happy customer.
18 sierpnia 2026
Opinia niezależna
Odpowiedź od Sweaty Betty
Hi Kate,
Thank you for such kind feedback and for being a loyal Sweaty Betty customer.
It’s wonderful to hear that our Customer Care team has consistently been helpful and you love our clothes for your Yoga classes!
Thank you for being part of our community.
Best wishes,
Team SB
Really great experience today using web…
Really great experience today using web chat on Sweaty Betty website
18 sierpnia 2026
Opinia niezależna
Odpowiedź od Sweaty Betty
Hi Karen,
Thank you so much for taking the time to share your lovely feedback with us!
We’re delighted to hear that you received excellent support from on Live Chat.
We look forward to helping you again in the future.
Best wishes,
Customer Care
Gift card issue
Added a gift voucher to reduce the cost of the order but it was not deducted when the payment was taken. I emailed straight away (purchased in the evening) got a helpful reply the next day. All sorted when the order was received. Could not have been any easier to advise of the issue and it was all resolved within days. Very good service and I love the leggings, both the colour, patten and material.
15 sierpnia 2026
Opinia niezależna
Odpowiedź od Sweaty Betty
Hi,
Thank you for leaving such lovely feedback.
It's wonderful to hear that you had a great experience with our team and you love your new leggings!
We truly value our customers so it's great to read your comments.
Best wishes,
Customer Care
Great online customer service by Gemma…
Great online customer service by Gemma K thanks
14 sierpnia 2026
Opinia niezależna
Odpowiedź od Sweaty Betty
Hi Samantha,
Thank you so much for your kind words!
It's wonderful to hear that you had a great experience with Gemma K and that your query was resolved for you.
We’re always here if you need anything else, and we truly appreciate you taking the time to share your experience.
Best wishes,
Customer Care
Great online customer service by Faith…
Great online customer service by Faith - thanks!
14 sierpnia 2026
Opinia niezależna
Odpowiedź od Sweaty Betty
Hi Carolyn,
Thank you for your lovely feedback.
We’re delighted to hear that Faith was quick to respond and able to help you so effectively and we’ll be sure to share your kind words with her.
Thank you for taking the time to let us know and for supporting Sweaty Betty.
Best wishes,
Team SB
I’d mislaid my refund gift card…
I’d mislaid my refund gift card email…twice.
I’d also sent a return but hadn’t received my refund.
Gemma K was an absolute superstar, taking time to go through my orders and helping with the gift card codes.
So patient.
Hope you have a great weekend.
14 sierpnia 2026
Opinia niezależna
Odpowiedź od Sweaty Betty
Hey,
Thank you so much for your feedback.
We are so pleased to hear you received excellent customer service from Gemma K and that your query was resolved for you.
We truly value our customers so it's great to read your comments.
Best wishes,
Customer Care
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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