Superdry is charging for both delivery as well as return. This is bad for someone who received wrong size or bad quality product. I happened to witness this last week. I am a long time superdry custom... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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I received my package on time . Although the jacket color was not what I expected . The quality of the cost was very good . I returned my purchase back to SuperDry and the process was very easy... Zobacz więcej
Hoodie is not sized correctly. Other Tee shirt from Previous order gather's behind my neck as if someone pulled me up by the back collar.
Their products are wonderfully made, warm, stylish & waterproof. This is my 2nd purchase. I did need to return one item for another size and that worked seamlessly. Definitely 100% on their shippin... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Inspired by the spirit of adventure and crafting premium products sustainably, Superdry is an exciting contemporary brand that fuses vintage Americana and Japanese-inspired graphics with a British style. They are characterised by quality fabrics, authentic vintage washes, unique detailing, world-leading hand-drawn graphics and tailored fits. Superdry is built on style and celebrates this through five unique style choices/brands: Original & Vintage, Superdry Studios, Superdry CODE, Superdry X; and the Performance Sport Division. Superdry’s ambition is to become the most sustainable listed fashion brand on the planet by 2030 and, in 2021, won numerous industry accolades including the ‘Positive Change Award’ at the Draper’s Sustainable Fashion Awards.
Dane kontaktowe
Unit 60 The Runnings, GL51 9NW, Cheltenham, Zjednoczone Królestwo
- customerserviceus@superdry.com
- www.superdry.com/us
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
We were very upset with return policy
We were very upset with return policy, as we were not sure we won’t get shipping fee back when we return the item and also if we need to return we need to pay for shipping label, this is so insane.
I really enjoy my experience when…
I really enjoy my experience when shopping at Superdry weather it is in store or on line. The customer service in-store on 34th street, I have experienced to be professional and friendly. I try to check the location every season. I love the quality, integrity and style of the garments. I am always able to find something I really can not do without to build my wardrobe. I noticed whenever I wear something from them I Always get compliments on it. In closing I would say please continue with the Integrity and Quality first and foremost. I also do enjoy a good sale. Lol Sincerely Dana L Brown.
Great design and material
Faster than expected
Shipping was delivery was fast. From the U.K to Illinois, U.S in a few days.
I only received one of the shirts i…
I only received one of the shirts i ordered. But i do love super dry flannel shirts.
Received damage pair of pants
Received damage pair of pants. The only options they gave me were to accept %10 off or return and buy again, this option required me to pay shipping twice. The %10 off is no different than the discount they send out after you order. Maybe I’m old but I feel if you spend $150 on a pair of pants, and they show up damaged, they should offer to send another pair out right away and immediately give you a return shipping label. Now I’m sitting here with damaged paints and have to decide to live with it or risk sending them back maybe getting a refund. I’m not impressed. Don’t think I’ll ever purchase from SuperDry again. Sucks because I was actually planning on buying several more pair of these, but not with this bad experience.
Your products are always awesome ,guys
Your products are always awesome ,guys! Keep on doing thus way !
Illogical return policy of requiring…
Illogical return policy of requiring advanced payment for shipping returned item back, why not just deduct from total refunded?
I never got the package and I got in…
I never got the package and I got in touch with customer service and I still haven’t Hurd back and it’s been a few days already
Super Afghan coat
This wonderful Afghan coat is for my grandfather who turns 21. I’m so excited to see her in it.
My son loves these sweatshirts
My son loves these sweatshirts! They are true to size, comfy, and wash well. This is his third Super Dry sweatshirt and I know he wants more! Thanks for great quality and timely shipping!
They never would read my full email…
They never would read my full email until the fifth email I sent in all caps saying read my full email. All I asked was to double check the address I was mailing a return to because the address they gave me auto corrected to something different. This was a gift from Christmas so I wasn’t able to just submit a return on the website.
I love the jacket and the quality the…
I love the jacket and the quality the size run small and the customer service in the store very bad they refused to exchange my jacket just because I purchased it online saying they can only do return but I needed my jacket at this point because the weather was very cold and jacket came with broken zipper which is not my fault
I got wrong item and chat with custom…
I got wrong item and chat with custom service,no response for 3weeks
I ordered the Everest bomber jacket and…
I ordered the Everest bomber jacket and I was send a totally different jacket. I message customer service on the website and I didn’t get a response until after a week. I was told to return by mail or go to store to return or an exchange.Now I have to travel to the store to try and get an exchange because my daughter really wants the jacket. This is a big inconvenience for me. I don’t think I’ll ever order any from your website ever again. I understand people make mistakes but this was a big mistake, and customer service took way too long to respond to my message.
The worst experience ever
The worst experience ever. After almost a Month of my purchase I did not receive it yet.
Nice fit
Nice fit. XS for petite women. I'm 5'2 and 130. Only issue not warm enough for January winter. Need another layer underneath.
I love my coat
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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