They compete with their own retail and had the same item for cheaper online and we had no idea and bought it for more. When we realised they refused to refund and basically said yes we have taken more... Zobacz więcej
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Bought 3 items for over $300 online and shipped by AU Post. Items lost after 5 days and confirmed by AU Post. Tried to contact with Superdry AU for a solution, unfortunately they don’t have phone numb... Zobacz więcej
Shirt sizes run much smaller than they used to and shipping/return shipping does not get refunded. I ordered 3 Large athletica t-shirts as the one I already own fits me well and is very baggy/loose fi... Zobacz więcej
The customer service is really the worst. Got a size 8 jacket, and have exchanged it for a size 10. Its been almoat 3 weeks, no mails responses or acknowledgement. Its a shame I had to waste $10... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Inspired by the spirit of adventure and crafting premium products sustainably, Superdry is an exciting contemporary brand that fuses vintage Americana and Japanese-inspired graphics with a British style. They are characterised by quality fabrics, authentic vintage washes, unique detailing, world-leading hand-drawn graphics and tailored fits. Superdry is built on style and celebrates this through five unique style choices/brands: Original & Vintage, Superdry Studios, Superdry CODE, Superdry X; and the Performance Sport Division. Superdry’s ambition is to become the most sustainable listed fashion brand on the planet by 2030 and, in 2021, won numerous industry accolades including the ‘Positive Change Award’ at the Draper’s Sustainable Fashion Awards.
Dane kontaktowe
Zjednoczone Królestwo
- care@superdry.com.au
- www.superdry.com.au
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Bardzo słaba
4 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Quality product as always and fast…
Quality product as always and fast delivery
21 kwietnia 2019
Opinia niezależna
Express Delivery - 22 days and still no item
Placed an order 30 March.
The order never arrived.
10th April, revived an email from SuperDry to inform me the parcel had been returned to the warehouse by the courier. They asked if I’d like them to try and deliver it again.
I replied yes, please send again and confirmed my address.
It’s now 21st April and still no sign of my 2 T-Shirts.
Seriously poor service.
I won’t be buying this brand again.
21 kwietnia 2019
Opinia niezależna
Odpowiedź od Superdry AU
Hi
We apologise for the issues you have experienced with your recent order.
We strive to meet all of our quoted delivery times and are disappointed to hear that on this occasion we were unable to. Our delivery policy and procedures are monitored very closely and customer feedback like yours is a vital part of measuring their success and improving our processes.
If you have still not received your order, please contact our customer services department on 0333 321 2222 and one of our team will be happy to help.
We appreciate your feedback and would like to thank you for taking the time to review us.
Kind Regards,
Superdry Care.
Great product and quick delivery
20 kwietnia 2019
Opinia niezależna
There doesn't seem to be any customer service in Australia
There doesn't seem to be any customer service phone number or working email address to direct your inquiries to in Australia. I have returned a pair of shorts I recently ordered so they can be exchanged for a lager size. I placed them in the satchel my order arrived in and also placed the return address sticker on the front but there was no instructions on who I was suppose to mail my item through. After speaking to a sales assistant at the Chermside store, we worked out to post it via Australia Post, but even then she wasn't 100% sure. My parcel was sent on the 10th April but I haven't heard anything since. So I don't even know if the Superdry location it was addressed to has even received it.
All in all, I'm experiencing very poor customer service as there is no setup.
20 kwietnia 2019
Opinia niezależna
disappointed
I was disappointed when the down jacket arrived to find it was too big. Sent it back to returns a week ago for exchange of smaller size. However, still awaiting to receive my jacket
20 kwietnia 2019
Opinia niezależna
Unbelievably fast delivery
Unbelievably fast delivery, everything perfect.
20 kwietnia 2019
Opinia niezależna
Hooded Jacket
Would be helpful if product description include details such as tight fit, standard fit or oversize fit. 5 star for speedy delivery.
19 kwietnia 2019
Opinia niezależna
Purchase from New Caledonia
Nice price very fast DHL delivery to New Caledonia !!!! 5 days !!!!!
Excellent
19 kwietnia 2019
Opinia niezależna
Rookie heavy weather field jacket
Quality product. Right on the mark!
19 kwietnia 2019
Opinia niezależna
Fast shipping
19 kwietnia 2019
Opinia niezależna
I love the rookie military jacket
I love the rookie military jacket. It fits me well and the delivery was quick.
19 kwietnia 2019
Opinia niezależna
It is the second Superdry Hoody I have…
It is the second Superdry Hoody I have purchased in last month. They are such a good quality I had to get a second one.
Oh the second top I purchased on 12/04/19 & it arrived on 17/04/19 so fast and free delivery.
Martin
19 kwietnia 2019
Opinia niezależna
Annoying and complicated
I ordered a jacket which was small so I needed to get it replaced with a larger size.
I contacted Australian store and they asked me to contact UK store. The service is just a mess. I paid
18$ for the delivery which was supposed to be free in New Zealand and still having trouble getting any response from the people at UK.
This is my first experience with them and it's pretty bad. Now I also need to pay for sending the jacket back.
Very bad service and keeps getting worse.
18 kwietnia 2019
Opinia niezależna
Odpowiedź od Superdry AU
Hi,
We apologise for the issues you have experienced with your recent order.
We strive to offer an outstanding service to all our customers and we are disappointed to hear that on the occasion, this was not done.
If you would like to discuss the matter further please contact our customer services team on 0333 321 2222 or at care@superdry.com
We appreciate your feedback and would like to thank you for taking the time to review us.
Kind Regards,
Superdry Care.
great online experience, sizing incredibly inconsistent.
The online service is outstanding however there are a couple of issues. Firstly what appears online on some occasions cannot be purchased in store. There seems to be different stock. Secondly your sizing is ridiculous. I own a hoodie size M, a Tee size L and a jacket size XL. it makes it very difficult to buy online when there is such a disparity in sizing!
17 kwietnia 2019
Opinia niezależna
Thongs/flip flops
I love my super dry thongs/flip flops
I have bought many over the years. Buying online was really easy and shipping was very fast.
17 kwietnia 2019
Opinia niezależna
Terrible service
Terrible service, returned for exchange, no response, sent email and still heard nothing, no one in Australia to action or contact.
16 kwietnia 2019
Opinia niezależna
Odpowiedź od Superdry AU
Hi,
We apologise for the issues you have experienced with your recent order.
We strive to offer an outstanding service to all our customers and we are disappointed to hear that on the occasion, this was not done.
If you would like to discuss the matter further please contact our customer services team on 0333 321 2222 or at care@superdry.com
We appreciate your feedback and would like to thank you for taking the time to review us.
Kind Regards,
Superdry Care.
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