They compete with their own retail and had the same item for cheaper online and we had no idea and bought it for more. When we realised they refused to refund and basically said yes we have taken more... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Bought 3 items for over $300 online and shipped by AU Post. Items lost after 5 days and confirmed by AU Post. Tried to contact with Superdry AU for a solution, unfortunately they don’t have phone numb... Zobacz więcej
Shirt sizes run much smaller than they used to and shipping/return shipping does not get refunded. I ordered 3 Large athletica t-shirts as the one I already own fits me well and is very baggy/loose fi... Zobacz więcej
The customer service is really the worst. Got a size 8 jacket, and have exchanged it for a size 10. Its been almoat 3 weeks, no mails responses or acknowledgement. Its a shame I had to waste $10... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Inspired by the spirit of adventure and crafting premium products sustainably, Superdry is an exciting contemporary brand that fuses vintage Americana and Japanese-inspired graphics with a British style. They are characterised by quality fabrics, authentic vintage washes, unique detailing, world-leading hand-drawn graphics and tailored fits. Superdry is built on style and celebrates this through five unique style choices/brands: Original & Vintage, Superdry Studios, Superdry CODE, Superdry X; and the Performance Sport Division. Superdry’s ambition is to become the most sustainable listed fashion brand on the planet by 2030 and, in 2021, won numerous industry accolades including the ‘Positive Change Award’ at the Draper’s Sustainable Fashion Awards.
Dane kontaktowe
Zjednoczone Królestwo
- care@superdry.com.au
- www.superdry.com.au
1,2
Bardzo słaba
4 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Great tops and fabric always shop with…
Great tops and fabric always shop with super dry
Cheers
Mark
2 maja 2019
Opinia niezależna
I have brought items from Superdry on a…
I have brought items from Superdry on a number of occasions now. The quality is always good. My only criticism is the sizing frequently comes up small so buy a size up.
1 maja 2019
Opinia niezależna
Really happy with my purchase
Really happy with my purchase, shipped and received in no time
30 kwietnia 2019
Opinia niezależna
Aweful customer service
Aweful customer service. Bought a jacket and wanted to return because it didn't fit. Superdry doesn't have a clear return policy, the Aussie stores say they accept returns in 7 days only whereas online it says we can return in 28 days. Not buying anything online from superdry again.
28 kwietnia 2019
Opinia niezależna
Odpowiedź od Superdry AU
Hi,
We apologise for the issues you have experienced with your recent order.
We strive to offer an outstanding service to all our customers and we are disappointed to hear that on the occasion, this was not done.
If you would like to discuss the matter further please contact our customer services team on 0333 321 2222 or at care@superdry.com
We appreciate your feedback and would like to thank you for taking the time to review us.
Kind Regards,
Superdry Care.
Great didn’t take long at all
Great didn’t take long at all, couldn’t be happier
28 kwietnia 2019
Opinia niezależna
Great product, Great price, love home shopping!!
Great product, great price & so quick & easy with fast delivery
27 kwietnia 2019
Opinia niezależna
I absolutely love Superdry
I absolutely love Superdry, I have ordered a few items on their website, and am impressed how quick they deliver, and the items are well packaged. Thanks Superdry
26 kwietnia 2019
Opinia niezależna
Quick service
Quick service! Never had any problems, looking forward to shopping with Superdry in the future. Free shipping is also perfect.
25 kwietnia 2019
Opinia niezależna
Quick to ship but mystery fee appeared on my credit card
Quick to ship. Love the product. However, I ordered on Superdry AU, a .com.au website (Australian domain name), paid in $AUD, yet when I received my credit card statement there is an additional "overseas txn fee" which I wasn't expecting. I have no idea if txn is for taxation or transaction. Anyway, I expected that on a .com.au website and paying in Australian dollars there shouldn't have been any such fee. Will make me think twice about purchasing again. Just a pity the closed Superdry store is 900kms away.
25 kwietnia 2019
Opinia niezależna
Poor customer service
Delivery time was great & the product is great but that's it.
Customer service is non-existent apparently. I've emailed the company twice & have not received a single response. One was relating to missing data/ orders history in my profile, the other related to a return that I submitted.
Am very reluctant to purchase anything else online from Superdry until I receive confirmation of my return & receipt of the refund.
24 kwietnia 2019
Opinia niezależna
Odpowiedź od Superdry AU
Hi,
We apologise for the issues you have experienced with your recent order.
We strive to offer an outstanding service to all our customers and we are disappointed to hear that on the occasion, this was not done.
If you would like to discuss the matter further please contact our customer services team on 0333 321 2222 or at care@superdry.com
We appreciate your feedback and would like to thank you for taking the time to review us.
Kind Regards,
Superdry Care.
The quality is always perfect but you…
The quality is always perfect but you guys need to change your online system. Need to give more details about length , chest size, sleeve lenght, in short more details about cloth size
23 kwietnia 2019
Opinia niezależna
Super fast shipping
Super fast shipping. Product is what was shown on site,even better in real life. Very happy with process.
23 kwietnia 2019
Opinia niezależna
Very bad shopping experience
Very bad shopping experience
This is a very very unhappy shopping experience. The clothing is unsuitable. I post it back to get an exchange one in last month. However, after one month, I still do not get the exchanged clothing. I even have not gotten any confirmation mail in my e-mail box. Also, I can not log in Superdry AU with my old account. This is quite funny. I paid for my order, but I got nothing.
23 kwietnia 2019
Opinia niezależna
Odpowiedź od Superdry AU
Hi,
We apologise for the issues you have experienced with your recent order.
We strive to offer an outstanding service to all our customers and we are disappointed to hear that on the occasion, this was not done.
If you would like to discuss the matter further please contact our customer services team on 0333 321 2222 or at care@superdry.com
We appreciate your feedback and would like to thank you for taking the time to review us.
Kind Regards,
Superdry Care.
Great products fast delivery
23 kwietnia 2019
Opinia niezależna
Great choices and great stuff
Great choices and great stuff. Will buy again for sure.
22 kwietnia 2019
Opinia niezależna
happy customer
I purchased 3 shirts for my husband.
The material feels soft to touch and of good quality.
My husband really likes his shirts, comfortable to wear, fit true to size and look great on
Delivery was great as well, especially considering we live in the Pilbara, everything else seems to take ages, Superdry was here within the week!!!
Will definitely be purchasing from Superdry again!!
Thank you 🙏
22 kwietnia 2019
Opinia niezależna
Brilliant as always.
21 kwietnia 2019
Opinia niezależna
Super fast delivery to Australia
Super fast delivery to Australia, my son loves the t shirt and it fits well, we know to buy a size L in Superdry when in other shops he is M. Colour is a vivid neon pink.
21 kwietnia 2019
Opinia niezależna
My online order was shipped express…
My online order was shipped express free of charge by DHL it arrived within 5 days from the UK to Aus,
21 kwietnia 2019
Opinia niezależna
Doświadczenie Trustpilot
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