superairjet.com Recenzje 

Aku beberapa kali naik super air jet, yang paling aku suka adalah seragam pramugarinya yg sopan dan efisien. Sejauh ini belum pernah ngerasain delay atau apa. Cuma hari ini aku lumayan kaget dan sakit hati karena beberapa kali dibentak pramugarinya untuk sesuatu yang sebenarnya salah dia, wkwkkwk. Sumpah jutek dan galak banget. Bukan cuma ngga senyum, tp ini sampe bentak dan nyuruh saya matikan telfon (saya lg telfon dengan klien) karena dia kira saya duduk bukan di seat saya. Ketika saya tunjukkan tiket, ternyata dia yg salah kira. Hmmm, rasanya. Telfon dengan klien jd saya tutup begitu saja, saya jd merasa ngga enak dengan klien. Ya Allah mba mba, lg dapet kah.

My flight from Surabaya to Ternate was… drumroll… 8 hours late.
I woke up at 2:45 a.m. to get to the airport, only to end up waiting until around 14:00. I chose this airline because it was the only direct flight, but in reality it would have been faster to fly via Makassar with a different airline.
If you look at the flight history, this route is late almost every single time, usually by several hours. This is clearly not an exception — it’s how this airline operates.
Now, as I’m writing this review, I’m supposed to be boarding my return flight back to Surabaya. In reality, the plane that should take me there has only just left Surabaya and will arrive here in about three hours. That means the flight will be at least 3.5–4 hours late.
What makes this even worse: there is no information about the delay on the departures board at all. No announcement, no update, nothing. The only reason I know the flight is delayed is because I checked FlightRadar.
This experience fully confirms this airline’s reputation as Indonesia’s worst airline. Avoid at any cost.
I will never fly with this airline again.

If I could give a zero star, I would have. I came here at 4 pm. It’s 10 pm already, I am still here. Scammers. They gave out a compensation package around 12-15€ lol what a joke. It’s my second experience. I thought it was bad luck. But nope. AVOID this airline.

My flight from Soekarno Hatta to Lombok is delayed for more than 2 hours. On the departure screen, more than half of Super Air Jet flights have problems, either delayed or even canceled.
On top of that, the customer service at the boarding gate is also very bad. There was another flight which started boarding but the broadcast didn’t distinguish the two flights. Even the local Indonesians who were going to fly to Lombok, stood in a long line for more than 15 minutes before retreating to the chairs because they finally realized the onboarding was not for the flight to Lombok.

Absolutely disastrous. Avoid them if you can. Flight delayed multiple times, barely any information. Unclear if we’ll ever leave.

Worst airline in the world! Flight delayed more than 5 hours! With this reason we missed our flight back home! Scandalous!

First of all - you were only allowed 10 kg checked in luggage... For me that is basically carry on. Second - can only agree with other reviews delays in every step - even the check-in was ridiculously slow. Incoming flight was delayed by 10 minutes but then the delays were building up. Air plane was fully boarded still we were waiting more than 30 minutes for take off - then in total 1 h delayed. Arrived at Jakarta Airport and then it took 15 minutes before connecting to gate. And then an additional wait for the luggage for 30 minutes. Totally un-acceptable. My layover time in Jakarta (same terminal as my connecting flight) of 2 hours and 35 minutes was not enough. Almost missed my connecting flight. NEVER AGAIN! Do your self a favour and stay away from this Air line!

Terrible - flight delayed multiple times which meant we missed our connection. They even let passengers on who were on another flight which delayed us further. Avoid this airline if you can

What a nightmare, first flight was 1 1/2 hours late and the second was 2 1/ hours late. Never again, I left 3 hours between flights and it wasn’t enough. The staff are trained to play dumb and ignore you. The website is designed to ignore you . They damaged our luggage, and we missed our next plane, so I don’t know how to get my money back, they have No conscience to help you,

I would say it’s a shit airline go for other options
My flight is 3 time delayed and when I asked to the staff they are like “ you can cancel if you want” this is there service
0% recommend

I flyed with SAJ on the 20 aug, from yogya tò lombok. 2 hours delay without any prior notice. Cannot give 0 star because flight was ok and airplane not so dirty, but Who knows about safety?!?!?

It's the worst company I ever used......... delay each time!!!! When I'm choosing the flight I try to avoid superairjet really hard.

Worst company ever. 10 hours delay. No compensation.

Vol CGK LOP, retard de 45 minutes et changement de porte d’embarquement au dernier moment.

Heureusement que n’était pas très loin mais tout le monde s’était mis à courir.

Siège qui se détache de l’avion, franchement à déconseiller.

Its a shame you can’t rate these scammers with 0 stars. We booked a flight and without notice they rescheduled the flight leaving us stranded on Komodo Island. No refund because of “policies”. Do not book this airline and never use Airpaz as well as they are just as useless in this process. BE AWARE! Professional Scammers!

If I could give 0 star I would have done it.
This airline is bloody joke absolutely and is RUBISH airline
DO NOT USE THIS AIRLINE!!!!
Each way delayed from Medan 3 times and returned from jakarta to medan 5 times, this the worst airline in the world
Not only to medan but every single one of destinations have been delayed
I would never fly with them again and I would not recommend to anyone

👎👎👎👎vreselijke ervaring!!

Eerste vetrekken tijd om 15:15 daarna krijgen bericht dat wordt 16:40 boarding time en nu al weer verzetten naar 20:30 uur.
Niet doen!!!

I booked two tickets in 2022 and I never got my money back after my refund request i made and their confirmation to send money.
support ticket number : Ref #489697
and airplane tickets number : 9202100393571 & 9202100978748

Not even 1 star worthy.

Delay until the next day, so more than 12 hours. It's a disgrace!

I would not recommend flying with this Airline. Flight number changed shortly before flying and the staff was super fussy about the weight limit of just 15 kg (except of the standart 20kg and has now only 10 !). They even took them off an repositioned the bags in multiple different ways until they found the one which would squeeze the most money out of us....