Stratstone Recenzje 30 402

Excellent customer service. I travelled from Bolton to Manchester after a disappointing experience at another Audi, and I’m very glad I did. What they didn't know is I am a Range Rover customer for 10years first time Audi owner and first time walking into your showrooms.
From the moment I arrived, I was made to feel welcome and treated with genuine professionalism and respect. My issue was resolved quickly and efficiently on the same day, which I truly appreciated.
A special thank you to Muhammed for delivering outstanding service he was attentive, knowledgeable, and made the entire experience smooth and stress-free. The rest of the team were equally friendly and welcoming.
I’ll definitely be returning for future services and upgrades despite the distance I rather be treated equally and respectfully.

Brilliant service , quickly dealt with . Wouldn’t hesitate to use again . Lovely staff

I dealt with Craig and from start to finish he was excellent along with the rest of the Stratstone team. No hard sell, really wanted me to get what I needed and went over and above to pull out the stops to get the new car quickly with a really fair trade in. Brilliant!

Nicholas Fitzpatrick at the Giffnock branch dealt with the purchase of my new car. His customer service was excellent, very polite, friendly and helpful.

Good with the exception of an item in my car being left broken (my glasses holder was broken) upon collection of my car. My car was claimed to be washed, BUT the
Condition it was left in was disappointing.
Dryed water marks this is a service offered but not worth having terrible finish I had to get my car cleaned again

Brilliant service, everything done efficiently

Superb customer care, big thankyou to Tavinder Mann, very informative, A+++ Customer service

Absolutely fantastic customer service by Warrington Audi, particularly Matthew Davies who is a credit to their team.

All the team are helpful friendly and professional and go the extra mile to make sure you feel in good hands. Sarah Miskell in particular was incredible and went above and beyond the whole team at Wakefield are a huge credit to Mercedes and the brand.

I was well looked after during my wait

Ali was excellent both during and after the purchase

Initially given wrong advice about an issue which is why they lost a star. Once told, they were very quick to assist but collecting my car and bringing me a hire car. The issue was remedied under warranty. Overall I was pleased with the service provided.

Maz looked after me really well and genuinely went above and beyond. He took the time to sort out a few issues with my car that could have easily been overlooked, and made sure everything was done properly. You can tell he actually cares about the work and the customer, which is rare to find. Highly recommend.

I am fortunate so i didn't need the car - if i did I can imagine it would have been a problem as you could not get the parts. That was not a problem for me .....

Daniel is great

Professional and effecient througjout my appointmemt. Comunication was excellent throughtout.

Fantastic service and the service staff are superb

The Reality of Purchasing a Used Mercedes
An Experience with a Used Mercedes-Benz
Expectations versus Reality
Purchasing a used Mercedes-Benz was once considered an exciting and positive milestone, especially when the vehicle was acquired for £36,950 without having seen it in person. There is a general expectation that trusting a car dealer should be a given, yet, in practice, this trust often proves to be misplaced.
Condition of the Vehicle
The reality of the purchase was disappointing. The SL model arrived in a condition far below what was anticipated. Notable issues included buckled wheels, misted headlights, and green mould forming around the roof mechanism. These faults contributed to an overall negative impression of the vehicle.
Dealer Response and Warranty Issues
When confronted with the problem of the wheels, the dealer responded by sending a replacement within two weeks. However, other issues proved more costly. The bill for the headlights amounted to £3,500, which was particularly disheartening given that the car had a warranty. Unfortunately, this warranty proved ineffective; attempts to claim or even enquire were met with efficient obstruction by the Mercedes warranty system.
Advice for Future Buyers
Based on this experience, my advice is to seek out a dealer who operates with genuine integrity.

A great experience from start to finish with the problem solved, plus a second problem identified and also fixed.

Picked up my car today and had an outstanding experience with Shihad. From start to finish, he was patient, attentive, and made me feel truly valued as a customer. I couldn’t be happier with the service—thank you, Shihad!