Placed an order nearly 4 weeks ago, still in the queue to be printed. I was promised that would be dispatched last week, I am still to receive a dispatched email. Very poor service and incredibly dif... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Absolutely avoid like the plague. Zero communication. Delivery takes weeks and weeks and weeks. False promises (they said they’d deliver last week and still haven’t heard anything from them). Just abs... Zobacz więcej
Shocking service - can't get anything right, terrible turnaround times - been waiting over 3 weeks for our order. Last-minute issues when things sat on the printer, can't tell me which item has the pr... Zobacz więcej
Reakcja na opinię
Easy design maker and editor on the website, simple ordering process and reasonable pricing. It did take quite a while to complete, but that might just be due to me growing up in the age of next day... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Stickythings Limited provide a first class service for printing labels & stickers. Whether you are just starting out or you're within a multi national corporation, Stickythings Limited can save you time and money.
Dane kontaktowe
Unit D37, Kestrel Court, Portishead, BS20 7AN, Bristol, Zjednoczone Królestwo
- 01275 390657
- info@stickythings.co.uk
- www.stickythings.co.uk
1,9
Słaba
1 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Great service and product
Great service and product! Being able to do your own design online is very helpful. Delivery was prompt and stickers well-packaged.
26 czerwca 2021
Order your stickers elsewhere
Slow order processing, poor quality stickers, and poor customer service.
24 czerwca 2021
Odpowiedź od Stickythings Limited
Hi Laura,
In reply to your review:
1. Slow order processing
Your order was dispatched on the 4th working day after approval. This was within the stated turnaround time when you ordered.
2. Poor Quality
We have produced millions of labels for over 24,000 clients with over a thousand 5* reviews, the quality is unquestionable when decent artwork is supplied.
Providing good artwork and understanding the print process will get you the very best quality labels, hence we supply some artwork guidelines under our help menu to achieve this. Like with any trade, if you don't understand what you are ordering, it's better to take the time to read up on what the pre-requisites are to get the best results. We offer a print service from print ready files, we don't offer a hand-holding service. However every order is checked to ensure suitability for print.
3. Poor Customer Service
After we received your email, Vicky responded to you within 1h 30m. This is a good response time.
Unfortunately just because we reply to you with a reply you don't like, it doesn't mean the customer service is poor. We were informative and we let you know where the issue with your order occurred, which in this case was with your artwork rather than our print process, quality or turnaround.
Vicky mentioned that because you supplied your own artwork that you should have read the artwork guidelines to get the best results, especially so as you had RGB colours that are not compatible with any CMYK print process, colour conversion has to occur from RGB to CMYK. This is clearly stated in our artwork guidelines. As a designer yourself I'm sure you can appreciate that clients send many different artwork forms that need conversion before they're usable.
It mentions on the product page "If you would like to submit your own artwork, please read our artwork instructions located in the help menu".
To add a little more perspective, there is no printer that prints in CMYK that could have achieved what you were looking for, that's most of the mainstream online label retailers. To get the colours you required would mean Pantone colour printing in either lithographic of flexographic processes that would have been far more expensive and taken a lot more time to produce. You would have also needed a graphic designer to create the Pantone colours within your artwork, again thats even more expense, way more than the £10.27+vat you spent with us for your order.
You stated that our order process is "frankly ridiculous", however 99.9% of any issues we receive are from dissatisfied clients that haven't read the information on the website that we take the time to provide.
Most our clients read the guidelines prior to ordering so no need to bombard them with extra information during the process, so usually this isn't an issue. We have a section purposely dedicated to show the CMYK conversion process in the help menu, available from every page on the website.
I hope this clarifies our disagreement with the review.
Kind regards
Matt
Top quality service and labels
Having previously used another label manufacturer who produced really poor quality lables that I had to get a refund. I decided to use Stickythings as the reviews and their work looked really good.
The labels produced by Stickythings are so good, the clairty and detail of my label and colours were exactly as I required. As well as producing quality labels the service from Vicky was really good, she worked with me through the process and provided images of the pre print samples to allay my fears of what happend to me with the other manuafacturer previously. The labels arrived in good time via tracked delivery which enabled me to ensure I was available to receive.
I will definitely be ordering my next set of labels from Stickythings when the time comes for reprints. Thanks Vicky & team. Keep up the good work!
20 czerwca 2021
Excellent service and quality
Excellent service and quality. Would recommend highly. Will be ordering in big scale. Thank you
20 czerwca 2021
I always get the best quality labels…
I always get the best quality labels for my products. Great customer service
20 czerwca 2021
no problem with the stick things
I have no problem with the sticky things only the info on the website. The time from ordering to delivery was 28 May to 9th june. Which is 12 days or at least 8 working days. There’s no claim of next day delivery I know but there is claim of up to the minute equipment which I feel gives that impression. Could I recommend that customers are advised of this to avoid disappointment
18 czerwca 2021
Arrived quickly and correct A***
17 czerwca 2021
Really slow to dispatch
Really slow to dispatch, customer services really unhelpful.
15 czerwca 2021
Opinia niezależna
Odpowiedź od Stickythings Limited
Hi Thomas,
Your order is being dispatched tomorrow, it was completed today but just missed the courier.
I can see that you emailed our support system once over the weekend, I can see Vicky replied to you within the first working hour on the Monday following.
Kind regards
Matt
Super friendly service, great quality & they keep you informed
Super friendly staff that are happy to help every step of the way! I had lots of issues when trying to upload my artwork, but the Stickythings team couldn't be more helpful and quickly sorted it out for me via email. I love that I got online updates for my order, too, from preparation to dispatch and even specifying my delivery time via text. I received my order today and the labels are exactly what I was looking for. I will definitely be making another order again later this month. Thank you, Stickythings team!
15 czerwca 2021
Opinia niezależna
Product was great when it arrived but I…
Product was great when it arrived but I had to chase as it took several weeks and artwork/info has gone astray but what I would say is that Vicky in your customer support was great and sorted it out promptly when I enquired
15 czerwca 2021
Really great customer service
Really great customer service, made a very large order and they were so accommodating to help me get it as soon as possible. Great quality and very quick turnaround. Wouldn't use anywhere else
14 czerwca 2021
Great customer support and very happy…
Great customer support and very happy with the quality of the vinyl stickers. Will defo use sticky things again
14 czerwca 2021
Great product but delivery is expensive.
The product is great and delivered in good time. I do think the labels I ordered were over-packaged and the delivery charge was excessive but the quality of the product is very good.
11 czerwca 2021
What a great find..
What a great find... Really good price so was expecting a just "ok" quality product. What was delivered was completely different - really good quality so have ordered more!!!
Would definitely recommend :)
8 czerwca 2021
Fabulous as always
Fabulous as always
Always consistent wonderful quality and this time rushed to me as I missed something off my original order!!
6 czerwca 2021
Products are good - customer service not so much
Products are good, just customer service is non existent. Sent an email with no reply after several weeks & 2nd order had ulterations too the sizing etc.. and received the same as first order.
Like I said products are good but customer service really let these guys, I hope it improves in the future.
5 czerwca 2021
Odpowiedź od Stickythings Limited
Hi there,
We received one email from you on regarding the turnaround at exactly 2021/04/15 09:50:45
Vicky replied to you with details regarding our turnarounds on the same day, within an hour at exactly 2021/04/15 10:38:18.
You replied to her email saying that you thought you would receive your labels sooner than our stated turnaround at 2021/04/15 11:22:27
Vicky then replied to that email within 4 hours with links to our turnaround pages so that you wouldn't be confused in the future when ordering. That was 5 hours after on the same day - 021/04/15 15:28:07
So I'm unsure why you said the customer service was 'non existent' as it certainly was not.
Kind regards
Matt
Excellent service as always.
4 czerwca 2021
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