Square Enix Recenzje 432

2 years waitting for some items and now that I contact them (they never said anything to me) they say items are out of stock. Ages to have answers from customer service.... I can say Square Enix is the worst company in the whole world. Never waste a cent anymore with them.

Horrible company, terrible customer service by them. Also very rude!

Habe Mitte September 2022 die Collectors Edition von Octopath Traveler 2 vorbestellt und bereits einen Tag vor Release erhalten! Die Ware war gut und sicher verpackt. Die gesamte Abwicklung lief unkompliziert und reibungslos ab. Die vorigen negativen Bewertungen hatten mich zweifeln lassen ob der Shop gut ist. Aber ich wurde nicht enttäuscht und wurde absolut positiv überrascht. So sollte es sein! Gerne wieder👍👍

Square enix is a terrible company. First and foremost their games are the most glitched up, buggy, stress inducing games I've ever dealt with. They're lazy when it comes to improving the game, they don't seem to care about anything that's wrong with the game (bugged out characters, in game missions closing or kicking you out, or the game itself constantly crashes and freezes.) There was a exploit in the game "Marvels avengers" where you can do high DPS with a certain character, what square enix did was INSTANTLY got rid of the exploit and made it to where you can no longer access that exploit. Meanwhile the game itself is still buggy, characters are buggy, freezing, crashing, all this BS is still in the game and they claim they have no control over it.....what a load of BS. Square enix is like a stepchild who thinks they deserve the best when they dont. Oh and the date of experience, this has been going on for a LONG period of time and not just the day that it says.

J'ai passé commande il ya peu sur square enix je voulais acheter une figurine pour un membre de ma famille résultats des courses je n'ais rien reçu pas de réponse du côté du sav

Déjà dans la région de kassos ou je suis j'ai pas trouvé la figurine en question et en plus se site rajoute une couche a croire que le site est diriger par les kassos de ma région

My first time buying from this place has left me feeling disappointed and disgusted with square enix, have been a life long fan of the brand/company but I won't ever buy directly from them ever. Save Urself some heart ache n go local game shop as they can't for fill my order but happy to take money. Never but pre order games cos they won't come on time, limited edition games don't bother as you get the full limit edition stuff and emailing your issue forget about it won't respond

Uk store is horrible no real way to contact email takes ages and waiting on a item a month later. How amazon can ship pre orders in the day and you can't is beyond me your losing long time fans.

square enix is a terrible company stay away.... bought ff14 and tried logging in and was banned before i got past the log in screen. entered in all info correctly.

no customer service at all no help impossible to findout how to contact anyone and you cannot get a refund.... stay away from square enix

All 1 or 2 stars, mediocre company, not like the 90's they used to be good as square soft and square enix. They released this game, and I have reviewed it-
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Simple terms really bad, looks horrible with glitches and framerate issues.

This game itself seems ok at first not as good as Valkyrie profile 1 on the psx, not by a long shot, but not many can match that game. This Valkyrie Elysium game is just average, for a bit of mindless button bashing fun with the same enemies repeated over and over.

It is just the framerates and poor graphics are just too bad to view, only the characters look decent, so blurry though. I can't continue playing it sorry, though the combos and attacks are fun for a short while but, its just too bland of a world to enjoy it.

You can switch between Japanese and English audio and have English subtitles. I personally prefer Japanese Audio with English subtitles. As someone who's used to Nioh games It won't let me guard with the R1 button the control schemes are mandatory arbitrary and there's no way to customize how you want it to be.

Edit for update:
Have to say even just 1 week in, this is the worse game I have ever played, even giving it a try, its mostly button bashing, that becomes boring really quickly, the enemies are boring and come at you over and over, the same enemies over and over, really really boring. This should have been made with 2D hand drawn art, or 3D unreal engine by Tri-Ace instead, and a Valkyrie profile 1 style would be better, but with HD resolution graphics.

It needs new storyline/gameplay/graphics/sound/tweak in game mechanics, keeping the original characters Lenneth, Freya, Lezard, Brahms, Silmeria, Hrist, Alicia, but mostly keeping to the original series Valkyrie profile 1 on the playstation 1. It doesn't look like this new game Valkyrie Elysium is good if the 1st game is still the best by far that is made in the late 90's.

I have the game on ps4 from Amazon, as of late, I have played it at a friends house who has both on ps5 and xbox series X versions, frame rates are better on the newer consoles, graphics a bit better too, but the gameplay and everything else remains the same, and so does my review sorry I do not like this game one bit, you may like it, I don't.

When games this bad are accepted in our world, what hope do we have for future generations to raise their standards so we can get better games released?

First off, on a positive note, the SE store's shipping team are absolutely on point. I placed my order at 9am on the Friday and delivery was attempted on Saturday morning. If it wasn't for the customer support failures, this would be a 5 star review, no questions.

So why the negativity? I placed an order for Tactics Ogre Reborn at the SE store. Whilst it was significantly cheaper elsewhere, SE's store still clearly indicated on the order page that you would get a pretty cool looking steelbook case with the order. I'm a fan of nicknacks like that and as such, SE got my money and the order was placed.

A quick CS inquiry confirmed that I actually wouldn't get the steelbook as they were all gone and unfortunately the dispatch team had beaten customer services to the job and already processed it. The CS rep recommended I decline the delivery as they were unable to cancel the order at this point.

Ok that's annoying but whatever. And it only went downhill from there.

After luckily managing to decline the parcel due to it being delivered to my work address and me actually being there to catch the postie, I was then told that I'll have to wait 2 weeks after then, contact them again so they could try to find my return and start the refund because it doesn't have any tracking.

My beef with this is that at no point have SE's customer support been remotely accommodating of the simple fact that this mess is their own fault. The steelbook bonus still being listed was their error and tried to cancel within minutes of realising I wasn't going to get it to no avail. This mistake is on them and yet I'm the one having to remember to chase them up about it?

The highlight for me is from Sabrina:

'we have thousands of customer queries to handle a month and the same for the warehouse and the amount of parcels. You chose the shipping method without a tracking ID so due to this the only solution is the one explained.'

And for all their faults, companies like Amazon deal with millions of parcels in the same time frame but are at least able to handle a return without me having to beligerently chase up the situation. Is the Customer service and returns that much of a clown shower that you can't keep a track of a return when it's your own fault? And no, it's not purely big companies that get it right. My support dealings with smaller companies like Noctua, Hope and so forth have always been an absolute pleasure.

Incase someone from SE's UK Customer service team does actually read this, here's a free support tip:

'Hello and apologies for the error! Unfortunately the website team didn't remove the preorder bonus from the product page in time and sadly our stock of steelbooks has been cleared. Additionally our warehouse team has dispatched the item already and it should be with you either tomorrow or Monday. If you are able, please decline the delivery and we will get a refund issued back to you as soon as it lands back with us. If you haven't been issued your refund after 2 weeks, please get straight back in contact with us and we will chase it up. Thank you and apologies for the confusion over this matter.'

That ones on the house, sadly, as is this 1 star review. My apologies to the warehouse team, you peeps deserve better.

30 days for a simply matter of buying the wrong item, this is insane. After 30 days, still did not get any reassuring answer about if I am going to get my item or not. I bought the wrong item, was forced to delete it and now I am over 30 days without anything. Worse support desk I have ever seen.

Literally bought a figurine of the main character of Nier Replicant, yet they sent me the main character of Nier Automata instead. What's funny, is that they sent that figurine (2b) in the nier replicant box. I think that made me even more pissed than I would have been originally. Now I have been trying to get an answer from customer service, and it has been awful. They sent me to other departments and refuse to even address the blatant issue. Do not buy from their store. It's a scam honestly. They aren't cheap, so this made it even more annoying.

Worst costumer support ever. I have actually experienced better customer support from websites that scammed me

They're shutting down an "online-only" game which has no reason to be online-only. They should program an offline mode, so people can keep the game they paid money for.

It's simple, it totally turned me off of the company. The support is horrible, their site is horrible, everything is so confusing.

I bought a full edition of FF14, only, their site is so crappy that I didn't see that it was the MAC version of FF14, I don't have a MAC. I asked for a change of version OR a refund if it was not possible so I could buy the right version, their answer was simple: no

I don't want to play FF14 anymore, and believe me, I will make them lose money by shouting around me to avoid the support and the purchases, I swear.

7 ans que je ne me suis pas connecté a final fantasy XVI sur lequel j'y ai mit des sous, impossible de se connecter a mon compte parce que je cite "L'activité est suspecte", impossible de prendre un screen sur leur authentifacteur pour poser une question a un ami, ils demandent 15 000 trucs qu'aucunes des autres boites demandent, SAV inexistant, j'en peux plus, merci de me voler mes très rares heures de repos cette semaine.

Man kann den Support komplett vergessen, es werden Hacker und Real Money Trade komplett ignoriert und und dürfen machen was sie wollen. Jedesmal den Support kontaktiert und wie immer nichts passiert

Wenn man in FFXIV jemanden meldet weil eine Person GANZ OFFENSICHTLICH in PvP hackt und nichts unternommen wird ist es einfach nur blöd. Mir raubt dass den Spielspaß bin ich ganz ehrlich. Und dann sagen die, die bestrafen sowas härter was pvp angeht. Alles klar

Auf meine E-Mail wurde schnell geantwortet und mir wurde sofort bei meinem Problem geholfen.

Most confusing website I have ever tried navigating. I can't believe this is up in 2022. I.... I don't have the words to express my astonishment or my confusion.