We had some issues with our WiFi not being delivered. We called split the bills and was put through to Katie who was absolutely amazing!!!!! She could do enough for us and after days of trying with... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
We had some issues with our WiFi not being delivered. We called split the bills and was put through to Katie who was absolutely amazing!!!!! She could do enough for us and after days of trying with... Zobacz więcej
Reakcja na opinię
Had some issues with suppliers sending us the bills by mistake and split the bills was very quick to get in contact with them to straighten things out. Spoke with a lovely staff member called Louisa w... Zobacz więcej
Reakcja na opinię
The customer service is amazing, as this is made for students they provide a lot of support for mostly first time bill payers and make the whole thing super easy. There was no hidden fees or extra cos... Zobacz więcej
Reakcja na opinię
Had some really great help from Gemma. She walked me through the process simply but not condescending. Really love Split the Bills, always making it easy to sort situations rather than calling a milli... Zobacz więcej
Reakcja na opinię
Napisane przez firmę
Split The Bills, Floor 6, 1 New Era Square, S2 4RB, Sheffield, Zjednoczone Królestwo
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 91% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Amazing customer service from Gemma.

Odpowiedź od Split The Bills
Sophie was super helpful over the phone!! Great service and great price for everything that’s included!!

Odpowiedź od Split The Bills
Claire was so lovely and helpful. She made the experience really easy especially as we have never had to deal with bills before.

Odpowiedź od Split The Bills
Lindsay was extremely helpful and friendly, very satisfied with the customer service.

Odpowiedź od Split The Bills
I had a brilliant experience! My call handler Gemma was amazing, very bubbly and kind and so so helpful throughout. She got to the bottom of our issue immediately and I feel comfortable knowing her and the team are going to solve everything for us :))

Odpowiedź od Split The Bills
This is a statement of fact of continued issues. To inform everyone of the extent this company is profiteering by targeting inexperienced students. My daughter & 3 friends signed up to this company to supply their house on Back Western Hill Durham in July. I am authorised as a contact on her account. Split the Bills is charging £346.24 per month, £4154.88 a year for, gas,electric,tv & broadband. A comparison site for the same address estimates duel fuel at £1900, tv £174.50, broadband £336 Total:£2410.40. It get worse! She informed Split the Bills they would only occupy the house for the 7 month term. They refused to reduce the amount! That's £593.55 a month. It get even worse!..the broadband band is not installed, they said they would credit that, they haven't. A letter from tv licencing arrives every month, stating there is no licence. She has a letter from the energy supplier saying the account has not been changed from the previous tenants! Split the Bills have stopped responding to emails. I gaurantee they will to this review & do all they can to remove it. Do not use this company. They do not provide usage statements. The price isn't capped so it can increase even from the obscene amount they're charging.

Odpowiedź od Split The Bills
I contacted STB to get a new confirmation of payment email after my tenancy ended and even though it had been months since that tenancy ended the lovely gentleman I spoke to on the phone named Peter was so helpful and understanding when I asked for the email I had lost to be re-sent. Absolutely top-notch customer service and such an easy and affordable bills package for students!

Odpowiedź od Split The Bills
James made the sign up process so quick and easy. Explained everything so clearly and provided a fantastic customer experience. Thank you for all your help!

Odpowiedź od Split The Bills
Very helpful and friendly customer service, Gemma was great! Has been very easy getting a quote and signing up. Have had to wait for board-band, but have been provided good updates when engaging with support.

Odpowiedź od Split The Bills
I spoke to Gemma who was very helpful in resolving my queries and answered everything with clarity!

Odpowiedź od Split The Bills
Had issues at the start with no Wi-Fi and poor communication, but after speaking with Customer Operations Manager Matthew, everything was quickly resolved. He was very helpful, arranged compensation, and left me happy with the outcome.

Odpowiedź od Split The Bills
Mohammed was clear and concise with delivering information and solved my issue within minutes. Excellent customer service!

Odpowiedź od Split The Bills
Louisa was absolutely lovely, full of joy and super helpful

Odpowiedź od Split The Bills
Gemma efficiently raised my enquiry with manager.

Odpowiedź od Split The Bills
Your customer service staff was extremely helpful, answered all my questions without a problem and gave helpful advice, got us all sorted and set

Odpowiedź od Split The Bills
Really fast reply and sorted issue quickly.

Odpowiedź od Split The Bills

Odpowiedź od Split The Bills
Polly was incredibly helpful and answered all of the questions I had. She was patient and friendly and was definitely a part of the reason I decided to go with split the bills - thank you very much!

Odpowiedź od Split The Bills
I was on the phone with Claire who was very helpful in answering my questions and resolving them too. She had great customer service. Thank you!

Odpowiedź od Split The Bills
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.