Speednames Recenzje 

A completely useless organisation.Used to be called Netbenefit but not sure if they got taken over or changed name. They have recently performed an 'upgrade' which they have admitted has gone wrong and I have had no email for 2 days. The support guy has told me that they have 'hundreds' of emails to deal with. I explained that without email, our company cannot communicate with customers, etc but no real concern shown - I'll just need to form my place in the queue. Heavens knows what else won't be working once I get access, or when that will be. Keep well clear if you're thinking about a website host.

Well I spoke to a really super helpful lady called Heather who finally, after nearly 2 weeks without email.....and she sorted it out right there and then. I have lost 2 weeks worth of emails which have somehow either got lost during migration from the old legacy platform to the new platform, these I will not be able to get back, but at least I am back in business! Thanks Heather!

Very poor service. Don't answer phones. No email receipt for two days now and my business relies on this service.

Simpelthen elendig service siden januar 2018. Vi havde brugt speednames siden 2016 uden problemer, men over nytår skiftede de setup til en ny platform. Vi blev overflyttet til den nye platform hvor vi ikke længere havde adgang til nogle af vores tidligere services såsom mail forwarding for vores domæne. Jeg talte med support 4-5 gang, og blev lovet en opdatering der aldrig kom. Omkring midt januar (2 uger efter og problemet var stadig ikke løst) opdagede vi at alle vores e-mail adresser ikke længere virkede, og snak med support førte stadig ingen vegne. Efter 3-4 dage uden mails fik vi kontakt til den engelske support som fixede e-mail problemet. Vi kunne stadig ikke få adgang til selv at tilgå domæne og dns indstillinger, og valgte derfor at skifte til Godaddy. Siden januar er vi desuden blevet trukket et beløb på 3,64 kr om måneden for noget de kalder migration services. Vi har talt med deres support hver måned og sendt e-mails til deres billing afdeling der virker ikke-eksisterende, da support ikke kan hjælpe med billing spørgsmål, og billing-afdelingen ikke har et tlf-nummer. I jule var vi inde og fjerne vores kortoplysninger fra platformen, men er stadig blevet trukket i både august og september. Det er simpelthen så uprofessionelt og frustrerende, at det er på grænsen til decideret svindel, at trække penge fra tidligere kunder der ikke benytter sig af virksomhedens service længere, og så have en billing afdeling der ikke besvarer henvendelser, eller som support siger "de er lidt bagud på besvarelser" (9 måneder senere). Hold jer langt væk kan jeg kun sige...

We were with Netbenefit who were fine. Since Speednames took them over, passwords don't work but the final straw is the new 'portal' which we have been upgraded to, now no email since I had the 'Successful Upgrade' email,19/9/18 at 02.11. They don't answer the phone so I have no way to contact them.

Don't even waste your time typing their address into your browser.

This company deleted ALL our DNS entries, MX records, A records, TXT, CNAME everything.

I am a business analyst working in marketing, having the admin access to all of our domains. I am used to dealing with DNS companies, but I have never experienced one as unprofessional as Speednames.

I made a support request on the first of July, trying to reset the password for my company account. It took more than a month, and multiple tickets as they kept closing them, for them to supply a reset password link.
I then tried to request my username, as I only have the admin email... It's now the 18th of September and the last time I heard from them was on the 3rd, where "Frederik W - Techincal Support Specialist" told me I'd be contacted as soon as there was a reply from their technicians.
More than a month and counting, to request my username...

How this company still exists is a mystery to me.
I warn everyone from ever doing business with Speednames, and as soon as I can transfer out our domain (hoping to accomplish this within the year), we will seize all business with this joke of a company.

Incredibly inept.

They 'lost' one of our domains in 2013, which was immediately bought by a Russian domain squatter - dread to think how much it cost them to get back. Their service has been appalling ever since, and the switchover to the new portal a complete shambles.

Now they've lost two of our domains again, which are suspended and with Nominet - we wouldn't have known this were it not for the independent Nominet email. Speednames response? "In response to your email, the domains ------.co.uk and -----.co.uk are actually showing that they are with Enom and yes they do show that they are expired. You should be contacting them as soon as possible."

Sorry? WE should be contacting them? WTaF? We've paid for the renewal, Speednames haven't done it, and WE should be doing the chasing around?

We have never, ever, dealt with a company so astonishingly useless as Speednames. We are now in the process of transferring all our domains elsewhere.

Avoid this bunch of muppets like the plague.

Got six Domain with Speednames and can't do anything with any of them because they are doing upgrades and it will take 6 months.

Then I went brought another domain and that it is on there old system and will take 6 months before I can use it, and then they take payment seven times.

there help desk will sort it in 24-48 hours "ha" still waiting.

Unable to access my website for THREE months. I call their customer service number and they tell me they cannot help but can only e-mail the migration team which is somewhere else. I have been chasing them for THREE months with no results. AVOID AT ALL COSTS

Recently lost access to my e-mail account. Despite numerous calls to their technical department I am unable to view or send e-mails. They tell me they will 'escalate' my complaint to get the matter resolved but nothing happens. Just empty promises. Their technical ability to resolve this issue can only be referred to as totally 'INCOMPETENT'
I'm making arrangements to transfer my Domain & Email account as I write this review. I have never dealt with such a useless Company. I dread to think what all my contacts and the Company's I deal with must be thinking.

STILL WAITING FOR SPEENAMES TO SORT OUT A SMIPLE MX RECORD CHANGE 7 WEEKS SO FAR - TERRIBLE ZERO STARS

Terrible support, terrible feedback, terrible portal.... just terrible

A botched transfer of our account from an "legacy" portal to their new portal has resulted in us being unable to make any chances to our domain. I have phoned and emailed every day for a month and still zero progress other than standard responses.

All I want to do is change an MX record but that appears far too challenging for speednames to action. Our case was escalated a month ago, I feel really sorry for those not escalated if this is what you get when it has.

Poor in every sense of the word

Hold jer væk!
Support funktionen er ren spild af tid. De eneste som laver noget er telefon drengen, som lover at sagen bliver løst hurtigst muligt. Man skulle tro at han er den eneste på arbejde.
Jeg skulle ha ændret en I.P. pegning til en ny hjemmeside omkring 1. maj. Nu er det 7. Juli på trods af at jeg har rykket speednames på ugentlig basis.
16. august: Har skiftet til DanDomain for en uge siden. De overførte det hele på en dag og man kan tale direkte med dansktalende support. Øv hvor skulle jeg ha gjort det for lang tid siden!

This company has been appalling. My emails just stopped working 20 days ago. I have emailed with no replies and telephoned 8 days ago to say they would be in touch with me. I use this email for business so dread to think what business I have lost.

Received email saying they had tried to contact me several times as my domain renewal was a month over due and it would be terminated in 24 hours. I am in UK, but help telephone number was in Denmark. They answered, but said they couldn't help and I should contact speednames.uk.

After examining my emails there were notifications from Speednames 3 months earlier that my domains had been renewed, and my bank account showed they had taken the money.

After waiting 30 mins on telephone I gave up. Two emails to support have been unanswered.

My web site is still functioning as normal after two weeks.

Unbelievable.

Completely unacceptable behaviour - I must investigate how to transfer to another provider, but (from the comments below) even this is apparently difficult.

Well - it is now December 2024. I never got my EPP code off them, but I did manage to force a change of provider to Scala - recommended, superb service.

I wondered how long Speednames had managed to survive, and here it appears that they actually still exist - unbelievable! How can a company with these comments still function?

I had many domains registered with IP MIRROR and once fine day IPMirror was acquired by Speed Names (a business unit of Corporation Service Company)

After that, I had to transfer my domains. Still few domains are left in Speed Names account and they don't care to support or help.

They have a very pathetic control panel and it does not work. Customer Support is worst I have ever seen in my life.

I wish there were -ve rating allowed for this company.

Never answer on support e-mails and financial e-mails and they double charged my credit card. Can't remove my credit card...

Does not answer support emails. Have sendt 4 this last month. No reply at all from them.

And they charge your credit card without sending you invoices og giving you access to invoices.

Do not use - since migration services not working and 'help'desk hopeless if they respond at all.

Now to see if I can migrate to another provider...

No emails for 19 days so far
Only 1 reply to numerous emails sent to them wanting info
Usual minimum 30 minute wait for them to answer phone calls, but always polite
Ticket numbers seem to be given out willy nilly
Lost count of the advice to "wait 24 to 48 hours" for a solution

I only transferred my web hosting to them because they also administer my domain name