Speednames Recenzje 

I had 2 domains with them; one in Malaysia, one in Singapore. Luckily, the Singapore domain had a code for transfer. I chose a new registrar and transferred it easily.

My Malaysia domain needed their assistance to transfer. I asked them on 7th May. I got the usual nice e-mail from customer support. I waited but no transfer. E-mails moved back and forth.

I get to 1st July and e-mail them for, I think, the 5th time. The reply was, ‘your domain has dropped and is now available for registration.’

My domain was luckily not linked to a business. They didn’t care if it was. I had to pay again to regain my domain. Luckily it was available. Imagine if that domain was vital for my livelihood!

I used them when they were IP Mirror and had no issues.

I would never trust them again.

Jeg har været kunde siden tidernes morgen, og indtil sidste år ikke haft noget at klage over. Det må man sige det har ændret sig.
Jeg har hele pakken hos dem, og ifm med ændringer de foretog sidste år, kan jeg ikke længere få adgang til min konto, jeg har dog til webmail, som fungere elendig. Jeg kan ikke få min mail til at virke i outlook længere.
Jeg har mailet dem og været i telefonisk kontakt. Supporteren, hvis han er det, kunne ikke hjælpe mig, i stedet skulle jeg skrive til support, hvilket er forsøgt gentagende gange.
Jeg kan ikke flytte, da mit domæne er låst til Speednames, ellers var jeg for længst fløjet.

DE KAN IKKE ANBEFALES

I agree with all of the negative commentary below. I have two things to add. By some bizarre twist of fate, my speednames e-mail account "spontaneously reactivated" perhaps two weeks ago, in late March. No idea why. I had an inbox of over 2000 messages to sort through, since early December when I stopped receiving or being able to send any e-mails at all.

However, I found a huge my spam folder -- in it was a a clear scam that affected only my speednames e-mail account -- a backlog of messages from someone (Chinese, Russian? in any case someone with a poor grasp of English -- that he had hacked into my speednames e-mail account, had access to all my password and accounts, and claimed I was watching "adult entertainment" (no specifics were mentioned as to what my "perversion", as he called it, so it looked like a fishing expedition). He claimed had videos of me "enjoying myself". He threated to send these videos to all my contacts if I didn't pay around $900 in bitcoin. I have no camera on my PC and I don't watch porn, The fact that, upon the reappearance of my speednames account in March, there were about 100 such messages, and he still hasn't released this "daming videos" to all my contacts, suggests this is a standard attempt to scare people. I will say, however, that in addition to this supposed hacker, who sends me e-mails using my speedsname e-mail address, and has issued 48 hour ultimatums every few days and nothing has happened, speednames is the only e-mail service -- in addition to him, speednames is my only e-mail account where I continually get very obvious dangerous spam mail from e-mail contacts I haven't been in touch with for five years.

The sad news is that just as speednames has honoured no requests, responded to no complaints, is unreachable by e-mail or phone, it will take no action in this case either. These e-mails started PRECISELY after I lost access to my speednames account in the beginning of December. This particular "porn threat" e-mails started only after speednames went down. Of course I didn't see them until the account came back up recently.

I am wondering whether anyone is in the same situation.

I think we all know that Speednames will disappear. The question, as many people have raised, is how much of our information they have hacked.

Although my domain has been transferred to another registrar last year but they still keep charging me fee for the fake renewal.

There is no way for me to remove my card and get the refund. There is no direct helpline to their Billing matter. Customers are required to send email but you will never get a reply.

I have sent 5 emails regarding my case over the last 2 months but there is no reply at all. Totally disappointed.

Unmögliche Firma, geschäftsschädigend und inkompetent. Ich werde einen Anwalt mit einer Schadensersatzklage beauftragen, dass ihnen hören und sehen vergeht.

Renewal not working and customer support ignored me for months! We have now lost our domain (through 21 years) to a chinese scammer site. And all company mail is now send to the other side off the world!
Speednames are in HUUUGE problems!

The worst provider I have ever had contact with.
Not reliable at all, completely unresponsive, they do not answer on any emails at all. They do not provide any support via telephone.
There is no easy way to cancel services that you bought at them, they will do whatever it takes to make it difficult. Be careful. Definitely scam.

Speednames first lost our credit card details for our autorenew, then didn't communicate that a domain expired and now hasn't responded through their ticketing system for 2 weeks.

Incompetent and all the things everyone else has already said...

Where do you start, I mean you think you've had your glitch and then they just keep coming!

I am in sheer disbelief at the total Lack of responsibility Speednames are taking for the issues they've caused customers, possibly the worst system migration since a well known UK bank in 2018. Adding to this the lack of an apology from anyone in the service team regarding the loss of billing information, their ability to maintain and manage 3rd party registrations for International TLD's and even the straightforward updating of name servers.

You log in one day and discover you don't have any domains, billing or contact information and you're casually told, oh yeah that's the because it's in a queue to be migrated to our new, truly awful by the way, portal.

I'm now left having to contact overseas registrars for which the local presence was arranged via Speednames, but due to their *migraine'tion appear to have lost the ability to maintain these relationships.

*migraine'tion - The outcome of a poorly planned system migration resulting in sequential severe headaches, the only known cure is moving to another registrar.

Cheers Speednames, hope you're having a belter.

Skandaløst dårlig kundeservice!
Vi har tidligere været meget tilfredse kunder hos Speednames, og har igennem de seneste år samlet alle vores domæner hos dem. Det skulle vise sig, at blive den dårligste beslutning vi nogensinde har taget, da Speednames i slutningen af 2017/starten af 2018 omlagde deres system og derfra sløjfede al kundeservice.

Jeg har siden januar 2018 forsøgt, at få flyttet en håndfuld domæner til et søsterselskab, alt var egentligt godkendt og sat til portering, men i forbindelse med deres nye system gik det i hårdknude, og her et år efter er det stadigvæk ikke lykkedes at få disse domæner flyttet. Der er ganske enkelt ingen svar fra hverken support eller fakturering, trods mange mange mange henvendelser.

Vi oplevede det samme hen over foråret 2018, hvor vi blev dobbeltfaktureret for 2 domæner. Det tog intet mindre end 12 uger og en massiv mail-/telefonkorrespondance at få krediteret dobbeltfaktureringen.

Nu har vi endelig fået nok, og forsøger at flytte alle vores domæner til anden udbyder, men igen er supporten fra Speednames skandaløst dårlig. AUTH koder kan ikke genereres og fremsendes, automatisk fornyelse af disse domæner kan ikke deaktiveres og kundeservice svarer ganske enkelt ikke. Vi kan ikke komme derfra!

Næste trin bliver desværre, at vi må gå via vores advokat, men det virker bare grotesk, at en virksomhed som havde så godt styr på det, og hvor vi var så tilfredse med at være, har vendt totalt på en tallerken med deres nye system og nye struktur, og har smadret et rigtigt godt produkt, og gjort livet så surt for deres trofaste kunder.

Min helt klare anbefaling er: HOLD JER LANGT VÆK FRA SPEEDNAMES! I kommer formodentligt aldrig derfra igen!

Det er kedeligt man ikke kan give negative stjerner.
De yder ikke service og aner ikke hvad de taler om.
Der findes ikke ansvarsfulde personer/chefer man kan tale med.

The most incompetent hosting company I have come across. Together with their sister company easily.uk unbelievably bad service. Takes days to get an answer. Most of the time its not right or does not deal with the problem. I am still trying to get them to move my domain name away, and access to my emails is very difficult. New "improved"platform is a waste of time. Forgot to transfer my email package and account information. After 4 weeks still not able to provide me with new parameters to set up outlook or apple mail.
Avoid at all costs if you can

I came here to voice my experience with Speednames (part of NetNames), but the reviews in here says it all. I have spent more than 9 months trying to gain access to my account and domain, but the "technicians" are unable to provide me with my username.

This company provides less customer service than a temp in a discount store

WHY the system renew all domain name even we stop auto-renew function?Please refund me the money. Don't Believe the company!

An update for what it's worth. The clowns have at least paid up although no apology or explanation of the events or how secure personal data is.
So guys, go ahead, raise your complaints and take them to court for failing to provide a service and unauthorised taking of money from your accounts. You'll win they'll pay and eventually the imbeciles might just get the message.

I have also reported them to the ICO for suspected data breaches.

The reviews on TrustPilot say it all. They appear far too incompetent and confused to be dishonest. Like many others I was a happy NetBenefit user and since being taken over by Speednames its an absolute disaster. You know they cannot even spell the email address on their own website as speednams! I am still awaiting response to a complaint in early November. They overreached and deserve to go bankrupt.

This is outrageous!!! Stay away from SPEEDNAMES.COM - there is no service at all; leaving their long time customer with no emails!! Despite more than a month of trying to have them change an email forwarding function, which is no longer self-service-accessible due to their migration to new platform - they will not (or can not?) help!

Opdatering:
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Jeg har nu fået Auth code for aem-engineering.cn, men har stadig ikke fået for aem-engineering.com.cn
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Den 20-06-2018 sendte jeg en anmodning om at få udleveret Auth ID og EPP code så jeg kan få flyttet 2 af mine domæner væk fra speednames da deres system ikke har virket i mange måneder, og da de ikke hav givet nogen support i de sidste 10 måneder.
jeg har gentager min anmodning om koderne med jævne mellemrum indtil idag.
Jeg har nu indgivet en officiel klage til ICANN.
Da prisen for hosting af websider på Speednames ligger under minimumsgrænsen for de sager som forbrugerklagenævnet kan behandle nytter det ikke at klage til dem.
Den eneste løsning vil derfor være at lave en bedrageri anmeldelse til politiet.
Personer er i samme situation som mig er velkommen til at kontakte mig med henblik på at indgå i politianmeldelsen:
Arne Essa Madsen

One big disaster! Was good once upon a time, but now they managed to loose my account with many domains when the transferred to a new web solution. I am about to loose domains since I can not access my account. Tried customer service, but they are hopeless. Don't understand anything and or absolutely not interested in helping anyone. I need to move all my domains due their incompetence, something which is a hell of a job. Stay away from them!

Jeg kan på ingen måde anbefale at man benytter speednames. Jeg oprettede tilbage i 2000 mit domæne under deres system, og det fungerede fint i mange år, men nu er bunden nået og der er ingen reaktion når man ringer eller skriver.