Specsavers Recenzje 

2656
•
Wynik TrustScore: 4.5 na 5

4,5

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 2 z 5

the descriptions of the contact lenses never quite matches what my prescription says. the options of lenses to choose from dont appear the same. its difficult to choose two different lenses in one tra... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Staff were helpful and my needs were met with organising new contact lenses. The optometrist went out of her way so I could log-in and order and even checked/compared costs for me. Relaxed atmospher... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Excellent service! Unfortunately I wasn’t happy with my prescription sunglasses, they were too big and just didn't look right. This wasn’t an issue, they said no problem just pick another pair and we... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Overall from start to finished of getting a new eyeglasses, I highly recommend Specsavers CBD ... Friendly staff and an awesome Optometrist who understood my needs and it is so GREAT to be able to see... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy


Dane kontaktowe

4,5

Doskonała

Wynik TrustScore: 4.5 na 5

3 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,5

Wszystkie recenzje

(2656)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 586

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 4 z 5

The optometrist efficient and knowledgeable

The staff were all helpful, the optometrist efficient and had good listening skills, offering me what I need to make my work/life use of glasses user-friendly and the links to shop staff relevant.

I appreciated the shape tip for my face.

I would like to see an option for the updated lenses to be slipped into my current frames without the hefty price tag, however costs are astronomical in many areas these days.

2 lipca 2026
Opinia niezależna
Logo Specsavers

Odpowiedź od Specsavers

Thank you, Debra!

Oceniono na 3 z 5

senior people…

I disliked the fact that senior people are disadvantaged to being tested under the so-called health and safety issues. It appears one chair fits all is not appropriate.

Plus I booked for an eye test but felt I had no option to complete a hearing test

17 lipca 2026
Opinia niezależna
Logo Specsavers

Odpowiedź od Specsavers

Hi Judith - thanks for reaching out and sorry to hear you were unhappy with your experience in-store. If you'd like to, you can submit your feedback here: https://www.specsavers.com.au/about/customer-service/feedback. When you submit feedback in this way, your concern will be sent directly to the store and to our customer service team so they can reach out and assist you with your issue. Kind Regards, The Specsavers Team

Oceniono na 5 z 5

before coming in was so scared but upon…

before coming in was so scared but upon arrival I was greeted so warmly and the team were so polite I think they knew I was very nervous ,the lady made the process so nice even though I was scared at first I was reassured I was in a safe place and im super grateful for the team the help me heal my eye and were also very good at making sure I knew exactly what was happening and how to handle the treatment , I got home and I was still blown away at the service I got i went and took some sweet treats back in for the staff to enjoy, the were so appreciative and at first wouldn't take the sweets because they said its just part of the job. ive been many places and never had the same treatment I received here. im so grateful for the experience and happy for specsavers that they have such beautiful mannerd and genuine employees

9 lipca 2026
Opinia niezależna
Logo Specsavers

Odpowiedź od Specsavers

Thank you!

Oceniono na 5 z 5

Friendly Service and Easy Online Ordering

The staff were very friendly and supportive. They took the time to understand our needs and helped us choose the right products.

I also ordered contact lenses through the Specsavers website, and the ordering process was simple and convenient. The only difficulty was identifying which contact lens was for the left eye and which was for the right eye when each eye had a different prescription. Making this clearer on the website would be very helpful.

It would also be great to see more affordable prices or special discounts for students. Overall, I had a very positive experience and would recommend Specsavers.

30 czerwca 2026
Logo Specsavers

Odpowiedź od Specsavers

Thank you, Shanuka!

Oceniono na 5 z 5

Staff were very helpful

Staff were very helpful, the eye test was quick and easy! they helped me pick some frames that I liked and it arrived ahead of time. Highly recommend this store

30 czerwca 2026
Logo Specsavers

Odpowiedź od Specsavers

Thank you, Dion! You're a star!

Oceniono na 5 z 5

Best customer service

I had amazing experience with optometrist she had lots of patience while doing my eye check up. And Sam was amazing with her customer service.

18 lipca 2026
Opinia niezależna
Logo Specsavers

Odpowiedź od Specsavers

Thank you, Ran!

Oceniono na 5 z 5

Great experience

Great experience, friendly/ knowledgeable staff

27 czerwca 2026
Opinia niezależna
Logo Specsavers

Odpowiedź od Specsavers

Thanks for your lovely review!

Oceniono na 2 z 5

Not satisfied with the glasses what I…

Not satisfied with the glasses what I purchased. I required a glasses which can be safe to drive, but the glasses I received was not what I expected with no sun tint.

17 lipca 2026
Opinia niezależna
Logo Specsavers

Odpowiedź od Specsavers

Hi Jegan, thanks for reaching out and sorry to hear you were unhappy with your experience in-store. If you'd like to, you can submit your feedback here: https://www.specsavers.co.nz/about/customer-service/feedback. When you submit feedback in this way, your concern will be sent directly to the store and to our customer service team so they can reach out and assist you with your issue. Kind Regards, The Specsavers Team

Oceniono na 1 z 5

I have been having trouble with my…

I have been having trouble with my glasses since I first got them and they were 470 dollars, its the framesi have had trouble with, second frame after lensfell out and the nose pieces keep falling off,and i emailed them after multiple times going back to specsavers .The lady from the shop i got them from phoned me and said she was going to talk to the manager and be back to me in 5 minutes and I never heard back like another time. LAST TIME I USE THEM

13 lipca 2026
Opinia niezależna
Logo Specsavers

Odpowiedź od Specsavers

Hi there, thanks for reaching out and sorry to hear you aren't happy with the quality of your glasses. All of our frames are manufactured in accordance with exacting international standards, and we believe them to be of the highest quality. We do offer a 2-year quality guarantee, where if, within 2 years of purchase, your glasses have any defects relating to material or production faults, we will repair or replace them for you, free of charge. If you would like, you can also reach out to our customer care team on 0800 401 269. Thanks, Tomi

Oceniono na 1 z 5

I placed an order for contact lenses…

I placed an order for contact lenses online on June 26th for an expected dispatch in 1-2 days.

I then had next update on July 9th to say they have delays with their delivery.

I asked for my order to be canceled so I could re order elsewhere and instead I was reassured they would get me a free trial pair to time me over and an accurate ETA.

I've still heard nothing more and it's now July 18th.

Shocking customer service and monumental failure on delivery expectations. Give me my money back.

18 lipca 2026
Opinia niezależna
Logo Specsavers

Odpowiedź od Specsavers

Hi Nicole, thank you for your feedback. We're disappointed to hear this. We strive to notify all our customers of any delay to their order, and we apologise if this was not the case on this occasion. If you would like to send your feedback here: https://www.specsavers.co.nz/about/customer-service/feedback, our customer care team will look into your issue and reach out accordingly. Thanks, Tomi

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

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