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Have tried to contact customer multiple times because the Smove starts freaking out and rotating all over the place. Surprised it doesn't through the phone off the gimbals. Would strongly not suggest because of the problem and because their customer service is horrible.

UPDATE 11/13/18: Smove customer service did finally reply back. After they acknowledged it was a defect in the gimbal they wanted me to pay to ship it back for a refund. We had considered keeping it but since they never replied until they saw this review it made us more hesitant. They also had excessively annoying instructions for shipping the defective item back and initially wanted me to pay for shipping. After telling them I didn't think I should have to pay for return shipping on a defective product they would have to "follow up on that" and then asked me to edit this review. I have bumped the review up to 2 stars because they are at least communicating but we still have a ways to go to get the issue resolved.

UPDATE 11/14/18: We thought we were getting some place with their customer service, but sadly we do not appear to be. We were going to return the gimbal and they did send info for us to print a label for the post office but we thought we would try to work things out and possibly get a new one and see if we could get something that was not defective. The bad part now is they appear to have blocked our email address or something as emails are no longer able to make it through and bounce back instead. Below is the message I have tried to send to them in hopes to see if we can get a non-defective product.
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I think I would like to try to see if we can get a replacement gimbal that is not defective as you said this one is. It seems I would be able to get what you advertised and you would benefit as follows:
1) If I truly did get a defect that does happen sometimes. If it works after we receive a new one I would be able to leave positive feedback.
2) I could also leave positive feedback on your Facebook page but the problem is you have banned me and I can no longer leave comments.
3) I am concerned about your mobile app, but again, if there is a defect and it resolves the issue then it would be another positive feedback on your app.
Please let me know your thoughts.
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Sadly we once again are unable to communicate with them.

UPDATE 11/14/18 @ 11:15 pm (EST) - I see you received a message here but when I respond to your emails they bounce back and say, "The e-mail message could not be delivered because the user's mailfolder is full.". You asked if I had an attachment, there were no attachments on the email.

UPDATE 11/23/18 @ 9:50 am (EST) - returned gimbal to Smoove but decided to not get a new one. Because they were so difficult to get a hold of initially and they only responded when they saw this review. Then after responding back and forth with them all of the email responses I sent were returned saying their mail folder was full. So the company then sent a new trouble ticket but sadly they never responded to that. At that point we decided to send the gimbal back for a full refund. Aside from the fact that the gimbal freaks out and tries to through your phone off it like a cowboy riding a bull, their customer service is quite limited. Not for sure why. Could be technical difficulties both with their device and their email but I do know that a customer should not have to continue to deal with the problems.

12/4/18 - It is outlined above. There has been plenty of time to refund our card for a defective product that not only does not work, but it will tear up your phone because the way it jerks your phone around After filling out they complaint at first they made it sound like they wanted to correct things. Now I am unable to respond to 2 different tickets because they appear to not be getting them. One of the tickets sends a reply back say their mailbox is full. Would strongly recommend avoiding this company.

12/19/18 - Still never heard back from ticket but after sending them a message on Facebook they did finally reply. In that conversation they stated that on this review I was disclosing "private conversations bw the company and customer and is a breach of the privacy policy and terms of use." They also asked me to "Please delete your review." Sadly at this point I have given up as it is clear they are more concerned about this review than they are about the actual product, their customer service and refunding my money from something that was sent back to them over a month ago. Quite honestly, it is as if they are trying to blackmail me and they won't give back my money until I delete this review. It is the strangest thing I have ever seen from a legit company. They have bent over backwards to get me to edit or delete this review but they fail to provide the simplest of customer service or provide a quality product that actually works. Sadly I have had to file a complaint with the credit card company to get my refund as it is clear this company has some serious quality and customer service issues.

Had a minor issue, and was on a tight timeline. The SMOVE Customer Service went above and beyond and I was able to receive a replacement very quickly. That’s not even mentioning the terrific gimbal!

I haven't been able to use my Smove, upon opening it I noticed there was a crack in one the arms. However the customer service I've received has been excellent! They responded right away and sent me a new one the same day I sent the broken one back. So far 5 out of 5

I had to get back on here and edit my review from before which you can see below. Here’s why; after leaving a poor review on their social media pages, I was happy to find that a kind employee that ran their Instagram page was eager to help me with my issue. They got me in contact with a new employee at smove named Olivia who was so incredibly helpful. She made sure that I was able to send back my old Smove and get a new one free of charge. They diagnosed the old one and sure enough, it was a defective and faulty product. I just received my new smove today. I have yet to try it out as I will need to take some time to balance it, but I can tell you that this experience was a heck of a lot better than the first one. They gave me a fair chance in explaining my issues with the product and were happy to help me the whole way through. I am genuinely grateful for people like them who honestly care about their products and their customer satisfaction. Thank you again, Olivia!
Warmly, Kelcie Anton

My first review: (1 star) I bought my SMOVE a few months back. I’m pretty certain I received a defective product because it would start jolting uncontrollably from the beginning even when I balanced it and tried all of the things that the SMOVE customer service requested I do. After the second time trying to use it, the back of the arm where the motor is began to heat up so hot that I couldn’t touch it and began smelling like burnt electronics. This was only after a few mins of have no it powered on. I reached out to customer service and they were absolutely terrible! I had a woman helping me that was just send me links to the same videos about how to fix unbalancing issues and completely disregarded all of the other issues I had. Just 3 weeks ago, it quit taking a charge and now it’s a useless hunk of plastic. I contacted customer service 3 times and by the third time, they never responded. I’m SO incredibly unsatisfied with this product.
- Kelcie Anton

NO CUSTOMER SERVICE AT ALL
I’ve been trying to return the SMOVE Stabilizer that I purchased over a month ago, my first email to them was 2 days after receiving the product. I sent emails , posted on their facebook pages and still no response. This is my last resource. If you are not sure about this product do not purchase because you will not get any help from them.

UPDATE

After I posted my review in Trustpilot in October 2018, they finally contacted us with ridiculous return instructions like making our return in the original shipping box! We had the product box, not the shipping box. Mostly because they took months to get back to us. Anyhow, we returned it on a different box and they refunded us fully and then kept sending us messages to update this review. So here it is.

Purchased a SMOVE mobile and it is meant to be a Stabilizer. As you can see from these videos, it is not stable. Every video has jitters/vibration/bumpy (worse than hand-holding).

I have contacted SMOVE Support and received no answer. No way to contact the company. many others are having the same issue.