smove.video Recenzje 

I bought the SMOVE PRO in October 2017 and since day one, I have had hardware problems with the device. Following all the instructions and reviews available, the device’s motor seemed to have a hard time holding up my iPhone and frequently drops when I’m filming.

I have attempted to contact SMOVE numerous times via website, email, and Facebook and was not able to successfully get in touch with them. Once in a while, my messages would get responded and that person would direct me to another email address which ended up in a dead end.

I requested a return and refund given the equipment was faulty and that went unanswered.

Very poor customer service and this has made me think twice about supporting a crowd funding idea. I had also learnt that the crowd funding website had zero responsibility when it comes to the conduct of SMOVE.

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UPDATE

29 December 2018

After I provided my review of my experience of SMOVE's customer service, I received emails and Facebook Messages from SMOVE almost right away (after not hearing from them for more than six months even after many follow ups). SMOVE was demanding that I take down my negative review and even attempted to bully me into agreeing that they will look at my product if I take down my review.

When I stood by my review, they threatened me that their legal department will escalate this. Shame on you SMOVE. Instead of trying to help out a customer you had decided to threaten me with legal action for writing an honest review of my experience with you?

9 January 2019

I have blocked SMOVE on Facebook Messenger as I have requested that any communication needs to be properly recorded. I have just received another email from the SMOVE team demanding that I remove my review. They have even went a step further and said that I did not purchase their product or dealt with their customer service team. Honestly, all SMOVE need to do is to fulfill their obligation and provide me with a solution for my defective item, however, they have resorted to bullying and threats of legal action just because I provided a honest opinion on my experience with them.

12 January 2019

SMOVE is now emailing me and claiming that I am harassing THEM and refuse to acknowledge that I have a SMOVE PRO which I have bought for them, and therefore are no longer going to provide support to me on the defective product that I have been sold. I have forwarded them my purchase confirmation and requested that I speak to someone on the phone but have been turned down. It really does feel that I am dealing with a child hiding behind a computer screen. I’m sure after SMOVE sees this update they will threaten me with legal action again. It’s too bad I can’t give a lower than one star review and very unfortunate that consumers are not protected at all if the seller does not corporate.

If you ever are considering a SMOVE product then I hope you receive one that is in working order as you won’t be having much luck on a refund.

31 January 2019

Probably the final update because I don't see how SMOVE can make my experience any worse. My review was reported by SMOVE to Compliance where SMOVE claimed that I was not their customer. After some liaising and providing proof to confirm that I am indeed a legitimate customer, this review was finally verified. It is very disappointing to see how much effort SMOVE has put in to attempt to remove negative reviews and not actually fulfilling its obligation to its customers. I have been following customer reviews and was not surprise when a number of previous negative reviews got removed. SMOVE, I am sure you are reading this, you still owe me money for a product that does not work. It is lesson learnt from me as I will be more careful when it comes to purchasing from lesser known companies.

Awesome company, won’t get into much detail here but I had a situation out the gate and the customer service dept. handled it with grace! They were outstanding and I really appreciated that. Super happy with the product as well!

we've been using the smove in all our live streams, so far so good... it's worth mentioning the support staff was excellent in helping with the audio setup and was also kind in offering a credit back for a shipping delay on our second purchase. two thumbs up for the product and support. will definitely buy again and recommend.

Does not fit phones with a 6" screen even though it claims it fits all sizes. Facial tracking does not work. Object tracking does not work. Tech support just says, "facial tracking should work, we are marking this issue as resolved."

Great customer service! They handled my issue promptly and professionally. They couldn't figure out the problem, so they sent out a new one immediately. This clearly communicates a customer 1st attitude. Thank you!

Fast shipping, support responsive and helpful-we go through a lot of gear, this is a rock solid build, great video quality. We have already recommended it to our clients who are very happy with it. Thank you smove

I had some tech issues with my smove. Without any time at all the helped me with my issue and provided some amazing customer service! They are affordable & offer more than what normal brands did

Loving the Smove, its a lot of fun. I have been suing it with the camera app and it works great. Can't wait to really start using its features through the actual Smove App. This thing is going to create amazing content for my channels = $$$ 🌱💚🚀

I definitely recommend this company and its stabilizer. There was a small incident with the shipping company, and the response from Smove's support was incredible. They solved my problem as quickly and efficiently as possible.
I already have my stabilizer and it works very well. It satisfies all my expectations. I recommend it for all people from professional recordings to record your vacations.

We absolutely love our SMOVE. In fact, we purchased a second one! We are very happy with the quality of the video that we shoot with SMOVE and it is so easy to operate! We did have an issue with the first unit that we purchased, however, their customer service people immediately handled the situation and sent us a new unit so fast that we had very little downtime. Amazing product, amazing support!

The design is good and it's loaded with useful features. But if you start using many of the manual controls, or just try doing something that's not on auto...you will be disappointed. The product is just loaded with bugs. Whether it's the face detection not turning off, or the difficulty adjusting ISO, focus or exposure, it just seems the product came to market too soon. Too many of the features just do not work properly. You can wait for the SMOVE folks to hopefully iron out the problems, but I think there are other options out there.

I purchased the Smove pro mobile about 2 weeks ago. However, this product needs to come with warning 'You will be stopped!' I was stopped by at least 20 people who asked about this stabilizer and more I over heard asking who they were with what is that thing. I did show a few people how smooth it rotates and so far I have been impressed. I am using it with s8 plus and I am no profession photographer but video is great.

This is one of the best products that I have ever buy!!!!! Highly recommend. Really easy to use too. If you are scare to buy this because you are not to familiar with products like this,Than you are just like me!!!! I was super encourage to know that is super user friendly!!!!!!

Issues happen. Its what happens next that defines a company. I had a product show up defective. The awesome customer service people handled it by sending me a replacement immediately. No hassle, no fight and no red tape.

Recently I bought the smove for my jewelry blog, I’ve started doing live video and this has really helped to improve the quality of my presentation, so grateful and impressed by the product and the after sales support. I did my research priorhand and they were responsive and helpful.

WORST experience with customer support.
For those who value the time...
I'm not a fan to write reviews, but I had so much headache with this company so I registered on this website just to tell about my WORST experience.

1. Product for 240$ doesn't work... Failed on calibration part.
2. WORST CUSTUMER SUPPORT EVER.
3. I suppose to make 3 videos for this "support" to show that it doesn't work.Each time waiting for the response....
4. It took me 3 months to return my money.
5. They didn't return 35$ for shipping(2ways).

CONVOLUTION: This type of "service" for such an expensive tool it's insane...
Never again with Smove.
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Update after this review:
They had threaten us with legal action against us for posting this review and they lied that we are the only one who complained about not working product. I'm not a lawyer but that violats freedom of speech and consumer report rights. They also blackmailed us to remove this post in order to return money for shipping.

So I purchased the Smove stabilizer and LOVED it for a few weeks until I accidentally knocked it over and broke it. I didn't really pay attention to the warranty detail, (I never do), but apparently I was within the time allotted because they sent me a new one without question! :-)
I will definitely be more careful this time as it is a great product and very useful in my business of real estate.

Mas Musica is A full-service production company working in radio and with artists we had ordered the product to find out that the mailman delivered it to the wrong address long story short We never got it back .when I reached out to smove. They help me and resolving the issue so thank you Support staff

SAM did a stellar job of answering all my questions. Fantastic experience. Thank you Sam and Smove!

I would like to give thanks to the costumer support of smove for having a excellent costumer service and fast action to solve issue for completing my missing part of my smove pro mobile I'm very happy and exceed my satisfaction thanks smove for awesome product that I have.....!