Sadly, Simply Health has become super-complicated. It refuses to recognise my Touch ID, despite my setting it up many times. It's reluctant to even display current or past claims because its so... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
A lovely lady called Michelle, answered the customer service phone 5 minutes before closing and happily went through my account, options and assisted me with previous claims (I hadn't put through). Wh... Zobacz więcej
Reakcja na opinię
I had the good fortune of speaking with Lucy about the issue I had with my Health Plan which had been set-up incorrectly. Lucy was not only exceptionally professional, helpful and patient, but she... Zobacz więcej
Reakcja na opinię
I love Simplyhealth, its such an easy platform. I have just uploaded a receipt for podiatry today and within 8 mins I have received a claim update that I have been paid! It really couldn't be simpler... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Agencja ubezpieczeń zdrowotnych
- również w kategorii:
- Agencja ubezpieczeń dentystycznych
O Simplyhealth
Napisane przez firmę
We are a leading B-Corp certified health solutions company, committed to providing affordable healthcare, to support everybody’s every day healthcare needs. Through our health and dental plans, including the market leading Denplan we look after over two million customers. We aim to support and protect the NHS through the provision of outpatient support to help people live their best lives.
We don’t have shareholders and since 1872 we’ve been led by our purpose of improving access to healthcare, for all in the UK. We are changing the game, investing £60 million in new businesses to accelerate the development of predictive and preventative healthcare services.
We understand our health depends on the health of our communities and our planet and we’ve always stood for a healthier world and are under no illusion that action is required for this to happen, we are proud to be B Corp certified.
Health Plans Dental Plans Health & Dental Plans for your businessDane kontaktowe
Andover, Zjednoczone Królestwo
- 0370 908 3481
- customerservices@simplyhealth.co.uk
- www.simplyhealth.co.uk
4,5
Doskonała
5 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Simplyhealth
Hi Mrs Stonehouse,
Thank you for your kind words and 5 star review.
We really appreciate your feedback.
Thanks again,
Charlene
Customer Relations
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Too long to wait on the phone and…
Too long to wait on the phone and messages don't get answered even through the app
25 września 2026
Opinia niezależna
Odpowiedź od Simplyhealth
Hi,
Thank you for taking the time to share your feedback about your experience contacting us recently. We're very sorry that you had to wait longer than expected when you contacted us and for any inconvenience this caused.
It's important to us that our customers get the support they need. We would like to look into your experience, ensure your questions are answered and address your concerns, to enable us to do so please kindly contact us at: customerrelations@simplyhealth.co.uk with your name, date of birth and home post code. Please also make reference to this review.
Kind regards,
Charlene
Customer Relations
Lady was really helpfull and stress free
25 września 2026
Opinia niezależna
Odpowiedź od Simplyhealth
Hi Penni,
We're so glad to hear our team member provided such helpful and stress-free assistance. We truly appreciate your kind words.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Very helpful customer services
Very good automated service to get my policy number. Then when the advisor (Lara) was available, my account issue was resolved in minutes. Really happy with the support I was provided!
25 września 2026
Opinia niezależna
Odpowiedź od Simplyhealth
Hello Mr G,
Thank you for your wonderful five-star review. We're so pleased to hear that our automated service was helpful and that your account issue was quickly resolved by our advisor. We truly appreciate your kind words about the support you received.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Processing a claim
Easy to process the claim on the website
Kept up to date with process
Quick and easy payment
24 września 2026
Opinia niezależna
Odpowiedź od Simplyhealth
Hello Julie,
We're so happy to hear that our online claim process was easy for you and that we kept you informed every step of the way. We appreciate your positive feedback on the quick payment too.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
There when you need them
There when you need them, settles bills quickly, gives me peace of mind.
2 stycznia 2026
Opinia niezależna
Odpowiedź od Simplyhealth
Hi Marilyn,
We're so pleased to hear that we provide you with peace of mind and are there for you when you need us. Thank you for your wonderful 5-star review.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Odpowiedź od Simplyhealth
Hello rav,
Thanks for awarding us with five stars, we really appreciate it.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Simply health are a really good company…
Simply health are a really good company and make claiming very simple. Psi’s on same day . I fully recommend them.
24 września 2026
Opinia niezależna
Odpowiedź od Simplyhealth
Hi Maria,
Thank you for your wonderful review. We are so pleased to hear that you find our claiming process simple and efficient, and that you would fully recommend us. Your positive feedback means a lot to our team.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
I love Simplyhealth
I love Simplyhealth, its such an easy platform. I have just uploaded a receipt for podiatry today and within 8 mins I have received a claim update that I have been paid! It really couldn't be simpler plus the online consultations are easy and fast to book into. Ive even received free financial advice and discounts on the gym and other health benefits
23 września 2026
Opinia niezależna
Odpowiedź od Simplyhealth
Hi Lucy,
Thanks so much for your fantastic five-star review. We're thrilled to hear how easy and efficient you find our platform, especially with your recent claim. It's wonderful to know that our online consultations and additional benefits are also proving valuable to you.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
The process was quick and easy to…
The process was quick and easy to complete.
22 września 2026
Opinia niezależna
Odpowiedź od Simplyhealth
Hi Coral,
We're happy to hear that you found the process to be quick and easy to complete. We appreciate your positive feedback.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Simply Health Customer Support. It's not good.
I have been with Simply Health for years. It's all changed. Not for the better. There is no obvious and clear phone number displayed on the website to call them on. I had to trawl through pages and pages of waffle and found a phone number in the 'bereaved' section where they must have to advertise a phone number by law or something. Then you get through to an AI Support robot and if you don't have your policy number to hand you have had it. You are not going further forward. After faffing around with the robot for 5 minutes I then got put through to a person. I was calling them to chase a claim as I had not heard from them and it was 6 days after I made the claim. I then got this sorted but only after finding they could not read the 'statement; I had submitted outlining the dental work I had last week. Thank god I called them to chase this. I then logged onto my account to see if I could locate my policy number which I could not. I had to ask the person I spoke to for my policy number so I could make a note of it. The whole 'support' environment is now set up to avoid speaking to customers directly as much as possible (and to make it as difficult as possible to get through). Because of my experience this morning I am now going to look at other Dental Plan providers and the only criteria I will base my decision on is whether that company has people who pick up the phone and speak to you straight away to deal with any enquiries or policy details.
23 września 2026
Opinia niezależna
Odpowiedź od Simplyhealth
Hello BAM,
I'm sorry to hear of your unhappiness with Simplyhealth.
Our Customer Service helpline number can be clearly found on our website with just two clicks. On the Home page, click 'Contact us', then scroll down to 'I'm an existing member' You will then be presented with three contact options. Live chat, online form and phone.
All of our calls are answered by a digital assistant who is programmed to answer many queries in the first instance but will recognise if the caller asks or needs to speak to an advisor.
Your policy number can be found very easily too. Click 'My account' on our website then log in the usual way. Click Policy, then Details. Your policy number will be shown there.
In respect of your claim, if further information is needed to validate a claim, comments are left on the claim entry and an email is automatically generated. You would be prompted to log in and view the comments left on the claim entry. I'm sorry if you were not aware of this.
Should you wish to discuss this further, please email us at customerrelations@simplyhealth.co.uk with your name, date of birth and home post code. Please also make reference to this review.
Kind regards
Esther
Customer Relations
Simplyhealth
Good customer service with quick…
Good customer service with quick response.Simply health app is easy to use and easy to check your insurance details and claims. Simplyhealth also offers health and other discounts. I went with Simplyhealth as information was clear and app was an easy introduction to dental insurance
23 września 2026
Opinia niezależna
Odpowiedź od Simplyhealth
Hi Donna,
Thank you for your fantastic five-star review! We're so pleased to hear that you find our app easy to use and that our customer service has been helpful. It's great that our clear information made choosing dental insurance straightforward for you.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Odpowiedź od Simplyhealth
Hello,
We're so glad to hear you found our website efficient and easy to use for making your claims and being reimbursed. Thank you for your positive feedback.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Excellent Experience
I've used Simply Health for many years. They are always fair and pay promptly and with minimum fuss, unlike other providers I have used before! I will continue to use and recommend them
22 września 2026
Opinia niezależna
Odpowiedź od Simplyhealth
Hi Joanne,
We are so pleased to hear about your positive and long-standing membership with us. It's wonderful to know that our prompt and fair service makes a difference, and we truly appreciate your continued trust and recommendation.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Customer focus high on the agenda
Customer focus high on the agenda, have been with Simply Health for many years with no issue
21 września 2026
Opinia niezależna
Odpowiedź od Simplyhealth
Hello John,
Thank you for your wonderful 5-star review! We're so pleased to hear that our focus on customers has been consistently positive for you over many years. Your loyalty and positive feedback are truly valued.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Push back on the AI chatbot to get a human.
I had account issues and made contact through the live chat - turned out I had a whole other policy I didn't know about and Charlotte was able to get me registered with my up to date details so I could put a claim through before the policy renews.
22 września 2026
Opinia niezależna
Odpowiedź od Simplyhealth
Hi Nathan,
Thank you for your wonderful feedback.
It's great to hear that our team was able to help you resolve your account issues and ensure your policy details were up to date, allowing you to make a claim. We're delighted to know you had such a positive experience.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Efficient and Fast
I can’t believe how efficient Simply Health are and how quickly they pay your claim.
Submitted claim at 12-39 and received notification that claim had been paid at 12-45.
A very easy and simple online process.
22 września 2026
Opinia niezależna
Odpowiedź od Simplyhealth
Hi Brian,
Thank you for taking the time to share your wonderful feedback. We are so pleased to hear how efficient and quick our claims process was for you, and that you found the online experience easy and simple. We truly appreciate your kind words.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Excellent servuce in the end.
The downside was that it was the second day I had try to speak to someone as having waited some considerable time on the first day.
Having said that after getting through to Louise the service was excellent. She was EXTREMELY patient and and reassuring with her assistance. Please pass on my gratitude to her.
22 września 2026
Opinia niezależna
Odpowiedź od Simplyhealth
Hello Peter,
Thank you for taking the time to share your feedback. We sincerely apologise for the extended wait times you experienced initially. We're truly glad to hear that once you connected with our team, you received excellent service. We will certainly pass on your gratitude to the individual you mentioned.
Best wishes
Esther
Customer Relations
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Didn't like waiting 40 minutes on the…
Didn't like waiting 40 minutes on the phone to talk to someone as chatbox didn't understand the request to cancel. Only achieved by emailing as nobody picked the phone. Not customer friendly.
21 września 2026
Opinia niezależna
Odpowiedź od Simplyhealth
Hello Pat,
We sincerely apologise for the frustrating experience you had with our phone and chatbot services. We understand that waiting 40 minutes and then needing to email is not ideal, and we are actively working to improve our response times and chatbot functionality to ensure a smoother process for everyone.
If you would like us to look into your concerns further, please email us at customerrelations@simplyhealth.co.uk with your full name, date of birth and home post code. Please also make reference to this review.
Kind regards
Esther
Customer Relations
Simplyhealth
incorrect settlement /bad customer service
I am very disappointed with your customer service. It is deteriorating rapidly. My claim was settled incorrectly and I had to make repeated calls to resolve my claim. I then receive an email stating it is a ex gratis payment! never received the call back from advisor .
20 września 2026
Opinia niezależna
Odpowiedź od Simplyhealth
Hi Indy,
We're very sorry to hear about the difficulties you experienced with your recent claim and your disappointment in the level of service you received.
We take your feedback seriously and would value the opportunity to investigate this further and address your concerns.
To enable us to look into this for you, please kindly contact us directly, please email us at: customerrelations@simplyhealth.co.uk with your full name, DOB and home postcode, please also make reference to this review.
Kind regards,
Charlene
Customer Relations
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.