Sadly, Simply Health has become super-complicated. It refuses to recognise my Touch ID, despite my setting it up many times. It's reluctant to even display current or past claims because its so... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
A lovely lady called Michelle, answered the customer service phone 5 minutes before closing and happily went through my account, options and assisted me with previous claims (I hadn't put through). Wh... Zobacz więcej
Reakcja na opinię
I had the good fortune of speaking with Lucy about the issue I had with my Health Plan which had been set-up incorrectly. Lucy was not only exceptionally professional, helpful and patient, but she... Zobacz więcej
Reakcja na opinię
I love Simplyhealth, its such an easy platform. I have just uploaded a receipt for podiatry today and within 8 mins I have received a claim update that I have been paid! It really couldn't be simpler... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Agencja ubezpieczeń zdrowotnych
- również w kategorii:
- Agencja ubezpieczeń dentystycznych
O Simplyhealth
Napisane przez firmę
We are a leading B-Corp certified health solutions company, committed to providing affordable healthcare, to support everybody’s every day healthcare needs. Through our health and dental plans, including the market leading Denplan we look after over two million customers. We aim to support and protect the NHS through the provision of outpatient support to help people live their best lives.
We don’t have shareholders and since 1872 we’ve been led by our purpose of improving access to healthcare, for all in the UK. We are changing the game, investing £60 million in new businesses to accelerate the development of predictive and preventative healthcare services.
We understand our health depends on the health of our communities and our planet and we’ve always stood for a healthier world and are under no illusion that action is required for this to happen, we are proud to be B Corp certified.
Health Plans Dental Plans Health & Dental Plans for your businessDane kontaktowe
Andover, Zjednoczone Królestwo
- 0370 908 3481
- customerservices@simplyhealth.co.uk
- www.simplyhealth.co.uk
4,5
Doskonała
5 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I’ve been with Simply Health for 16…
I’ve been with Simply Health for 16 years it’s so quick and easy to do on line I would definitely recommend them I’ve never had any issues with them.
3 października 2026
Opinia niezależna
Such a user friendly app
Such a user friendly app. My invoice was imported the relevant details extracted, claim acknowledged and confirmed in under 2 hours.
2 października 2026
Opinia niezależna
Had an issue loading an invoice
Had an issue loading an invoice, sorted by chat. first issue I've ever had and I normally hate using chat, but this was excellent service.
2 października 2026
Opinia niezależna
Paige Lee-An was very knowledgeable and…
Paige Lee-An was very knowledgeable and helpful. Me problem was sorted professionally.
2 października 2026
Opinia niezależna
Może korzystać z AI, aby udzielać odpowiedziCzytaj więcej
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Reply to questions quickly
Reply to questions quickly, I do think their website/customer could be a lot better and user friendly
7 września 2026
Opinia niezależna
Odpowiedź od Simplyhealth
Hello Alex,
Thank you for your review and it's lovely to hear you're happy with the speed in which your questions are answered.
In regards to our website, we welcome any feedback and suggestions on how we can make our platform better and more user friendly.
Please email us at customer.services@simplyhealth.co.uk with your suggestions and observations. We will then forward these to our digital team for them to look into further.
Kind regards
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
I made a claim online
I made a claim online, the process was easy and within a few hours I was told that my claim was successful and had been paid. What a service!
1 października 2026
Opinia niezależna
Odpowiedź od Simplyhealth
Hello Susan,
We are so happy to hear how easy you found the online claim process and that your claim was paid so quickly. Your positive feedback is greatly appreciated.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
I spoke with Andrea on 1/10/2026
I spoke with Andrea on 1/10/2026, she was exceptionally helpful, professional and understanding. I couldn't have asked for a better service from Simply Health.
1 października 2026
Opinia niezależna
Odpowiedź od Simplyhealth
Hi Jane,
Thank you for your fantastic five-star review. We are so pleased to hear about your positive experience and that our team member provided such helpful, professional, and understanding service. We appreciate you sharing your feedback.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Great customer service
A lovely lady called Michelle, answered the customer service phone 5 minutes before closing and happily went through my account, options and assisted me with previous claims (I hadn't put through). While she should have been finishing at 5pm. She spent a good half hour assisting me with all, getting my 30+ year old account out so it is all working properly now (as there have been so many changes since I set the account up). So thank you to Michelle and Simplyhealth for helping us on our way with our health & financial health, re our plan. Great customer service and easy claims with prompt payments.
28 września 2026
Opinia niezależna
Odpowiedź od Simplyhealth
Hello Chris,
We are so pleased to hear about your positive experience with us. It's wonderful to know that the advisor was able to assist you with your query. We are committed to ensuring our customers receive excellent support, and we are glad we could help you get everything in order for your health and financial well-being. Thank you for sharing your kind words and for recognising our efforts.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Insurance the correct way.
What simply health promise you is what happens, I went for my dentel treatment today, Sent my invoice by email.
And was paid out same day.
Brilliant work simplyhealth
1 października 2026
Opinia niezależna
Odpowiedź od Simplyhealth
Hello John,
We are really happy to hear about your positive experience with your recent claim and our prompt payout process. We always aim to deliver on our promises, and it's wonderful to know we met your expectations. Thank you for sharing your feedback.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Very easy app
Very easy app, from the claim to payment. Easy & seamless. I've been with them for ten years plus. Thoroughly recommend them.
1 października 2026
Opinia niezależna
Odpowiedź od Simplyhealth
Hello David,
We are so pleased to hear you've had such a positive and seamless experience with us for many years, from claim to payment. It's also lovely to hear you would recommend us.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Sam was very helpful and provided me…
Sam was very helpful and provided me with info i needed. Thank you 😊
1 października 2026
Opinia niezależna
Odpowiedź od Simplyhealth
Hi Alison,
We're so pleased to hear that our team member was able to provide you with all the information you needed. Your kind words are truly appreciated.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Complicated Health!
Sadly, Simply Health has become super-complicated.
It refuses to recognise my Touch ID, despite my setting it up many times.
It's reluctant to even display current or past claims because its software won't move between policies.
There are still real humans behind the scenes but we have to keep shouting at the AI system till it lets them speak to us.
That said, the actual humans are lovely.
30 września 2026
Opinia niezależna
Odpowiedź od Simplyhealth
Hello Wizard,
We appreciate you taking the time to share your feedback regarding your recent experience. We are truly sorry to hear about the difficulties you've encountered with accessing your policy and claims information. We also understand your frustration with our AI system and the effort it takes to connect with our team. We are actively working to improve our digital platforms to ensure a smoother and more intuitive user experience for everyone.
In order for us to look into your concerns fully, please email us at customerrelations@simplyhealth.co.uk with your name, date of birth and home post code. We would need to see screenshots of any error messages you're getting in ordr for our IT department to work on a solution for you.
Kind regards
Esther
Customer Relations
Simplyhealth
I am really happy with Simplyhealth as…
I am really happy with Simplyhealth as they make everything easy to do and my claims are dealt with very quickly!
30 września 2026
Opinia niezależna
Odpowiedź od Simplyhealth
Hello Patricia,
Thank you so much for your wonderful five-star review. We are so pleased to hear that you find our processes easy and that your claims are handled quickly.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
A mistake had been made at the optician…
A mistake had been made at the optician Katie helped by listening to what had happened and explained the claim had been approved based on the original receipt but thanked me for bringing the mistake to there attention.
30 września 2026
Opinia niezależna
Odpowiedź od Simplyhealth
Hello Simon,
We appreciate you sharing your experience and bringing this to our attention. We are glad we could clarify the situation regarding the claim approval and the original receipt.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Prompt payment of claims.
My claim was paid the same day I put it in.
29 września 2026
Opinia niezależna
Odpowiedź od Simplyhealth
Hi Veronica,
We're so happy to hear you're pleased with the speed in which your claim was processed. We appreciate your positive feedback and the five stars.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Lucy for an Award, she was exceptional.
I had the good fortune of speaking with Lucy about the issue I had with my Health Plan which had been set-up incorrectly. Lucy was not only exceptionally professional, helpful and patient, but she went over and above to resolve the issue. She was patient with my son (Special Needs), whilst speaking to him about giving consent for me to deal with his Plan. She was informative and about my policy and explained it in detail so that I understood what it was I had in my Plan, and she did this whilst being very friendly from start to finish.
Keep up the good work.
28 września 2026
Opinia niezależna
Odpowiedź od Simplyhealth
Hello Mrs Simpson,
We are so pleased to hear about your positive experience with us. It's wonderful to know that our team member was able to provide such exceptional support in resolving the issue with your Health Plan. We truly value your kind words regarding their professionalism, helpfulness, and patience, especially in ensuring your son's consent and clearly explaining your policy details. Thank you for sharing your valuable feedback which will also be passed on to Lucy and her manager.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Brilliant response from simply health
Brilliant response from simply health. Claim was approved within 24 hours. Would highly recommend the service.
28 września 2026
Opinia niezależna
Odpowiedź od Simplyhealth
Hi Sukhjinder,
Thank you for your fantastic review and for awarding us five stars. We're so pleased to hear that you're happy with the speed in which your claim was approved and that you would highly recommend our service.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Simply healths is great as you get…value for money
Simply health is is great as you get older more things go wrong,and the extra money helps with the expenses,I still haven't used all the have to offer
21 września 2026
Opinia niezależna
Odpowiedź od Simplyhealth
Hi Teresa,
Thank you for your 5 star review, we're very proud to be supporting your with your everyday health costs and how valuable this is for you.
Please ensure to fully utilise your plan, if you have any queries in relation to your plan, entitlement or anything else, please don't hesitate to contact us: https://www.simplyhealth.co.uk/contact-us
Thanks again, we really appreciate your positive feedback.
Best wishes,
Charlene
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Odpowiedź od Simplyhealth
Hi Mrs Stonehouse,
Thank you for your kind words and 5 star review.
We really appreciate your feedback.
Thanks again,
Charlene
Customer Relations
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Too long to wait on the phone and…
Too long to wait on the phone and messages don't get answered even through the app
25 września 2026
Opinia niezależna
Odpowiedź od Simplyhealth
Hi,
Thank you for taking the time to share your feedback about your experience contacting us recently. We're very sorry that you had to wait longer than expected when you contacted us and for any inconvenience this caused.
It's important to us that our customers get the support they need. We would like to look into your experience, ensure your questions are answered and address your concerns, to enable us to do so please kindly contact us at: customerrelations@simplyhealth.co.uk with your name, date of birth and home post code. Please also make reference to this review.
Kind regards,
Charlene
Customer Relations
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.