Had a great experience ordering our travel system from the company. I contacted them through email and got a very clear and quick response within a few hours. We ordered the travel system on Monday an... Zobacz więcej
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Zobacz, co mówią recenzenci
Amazing experience! Had an issue with my pram handle (it is over 3 years old and used daily!) Got in contact with Mike regarding this issue and he was absolutely brilliant! Within a week it’s al... Zobacz więcej
Reakcja na opinię
Same experience as those below. Simply Baby taking orders for deliveries they can't fulfill. Ordered on the 16th November. Expected delivery date of 2nd December. Delayed until 11th December and then... Zobacz więcej
Reakcja na opinię
Would never recommend this store to anyone, we ordered the nuna Mix next travel set, along with the winter stroller set, Mike blamed nuna for the long delays with our purchase on the 24th May, which w... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Simply Baby was established in 2010. As well as selling online we also have a showroom where you can find a huge selection of pushchairs and car seats on display and available for demonstration by one of our experienced team members. We stock a wide range of popular brands including Oyster, Egg, Silver Cross, iCandy, Bugaboo, UPPAbaby, Nuna, Joie, Venicci, Maxi-Cosi and many more.
Dane kontaktowe
4-5 The Parade Shops, SY1 1DL, Shrewsbury, Zjednoczone Królestwo
- hello@simplybaby.co.uk
- www.simplybaby.co.uk
3,8
Dobra
678 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 50% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I purchased the Egg3 from SimplyBaby…
I purchased the Egg3 from SimplyBaby and the whole process was smooth sailing. Mike kept me updated with updates by email/phone (which is so rare these days as everything is done via automated services) to let me know when my travel system had been dispatched. He also chased up DHL regarding my delivery which was extremely kind of him. When I received my travel system I was pleasantly surprised to see that I had been gifted free Egg items (that I was completely unaware of). What a wonderful, generous touch to add to expectant parents during the cost of living crisis. Thank you so much for everything. I could not be happier with the Egg3 or the service received from SimplyBaby. Wonderful, kind, and helpful the whole way through. It’s so rare to see a business go above and beyond for their customers. If I could rate 10 ⭐️ I absolutely would. Thank you, thank you, thank you ☺️
10 stycznia 2025
Opinia niezależna
Odpowiedź od Simply Baby
Hello Kerry
Thank you so much for taking the time to leave your review and I apologise that it has taken me so long to write this reply.
Kind Regards
Mike
Brilliant service
We ordered the new Egg 3 chocolate velvet in December, we understood this new colour was on pre-order only and were given a date of end of January 2025 for delivery, which we were happy with. 2 days ago I received a call and email from Mike explaining the pram was now available to post to us and would be sent out the next day, several weeks earlier than promised! Mike emailed over the tracking information and as promised DHL delivered the following day and we are over the moon with our purchase and the communication from this company, we couldn’t fault them. Would definitely buy from this company again!
8 stycznia 2025
Opinia niezależna
Odpowiedź od Simply Baby
Hello Charlotte
Thank you so much for writing this lovely review - I'm glad to hear that you were happy with your experience of ordering from us.
Kind Regards
Mike
Stressful matter finally resolved.
We had a stressful experience with this company not delivering the travel system we ordered in time for the arrival of our baby, compounded by the fact that we could not get in touch with anyone who worked at the company to rectify the matter for two whole months.
Mike eventually made contact with me and once we had a direct line of communication the matter was resolved swiftly.
9 stycznia 2025
Opinia niezależna
Odpowiedź od Simply Baby
Hello Cal
Thank you for taking the time to write about your experience shopping with us, even though it was a negative one.
I am very sorry that your order got caught up in our mess and we weren't able to deliver to you within the originally advertised delivery times on our website.
We unfortunately found ourselves in a very difficult situation in the last few months of 2024 and the start of 2025 and this sadly led to our usually high standards dropping considerably with lots of orders being delayed and communication not being anywhere near the level that you would expect for such an important purchase.
If you look at our reviews prior to September/October 2024 you will see that they were pretty much all positive and I genuinely hope that the changes we have made to our business will mean that we return to offering the high level of service that our customers have experienced in the 10 years of our ownership.
As a result of the difficulties of the past few months, one of the changes we have made is that all estimated delivery times on our website have been updated to include an additional buffer zone in case there are any delays that are outside of our control.
This has been something that we have never experienced before and really do hope that we never experience it again and I would like to reassure all future customers that we have made changes to the processes that contributed to the issues of the past few months.
Kind Regards
Mike
Excellent company
Excellent company. Delivered way earlier than advertised and very friendly. Would recommend
7 stycznia 2025
Opinia niezależna
Odpowiedź od Simply Baby
Hello Joe
Thank you so much for your review!
Kind Regards
Mike
Absolutely amazing company brought in…
Absolutely amazing company brought in December with a delivery due to arrive end of January but company even called and emailed to let us know it will be earlier than expected amazing customer service thank you
7 stycznia 2025
Opinia niezależna
Odpowiedź od Simply Baby
Hello Amelia
Thank you so much for taking the time to write your review!
Kind Regards
Mike
A great and positive experience for…
A great and positive experience for first time parents to be.
Mike spent time with us and demonstrated the pram systems we were interested in and found us our dream Pram (icandy peach) delivery was faster than we expected and Mike kindly kept it stored untill we were ready to collect.
Highly recommend, will be going back to purchase the other baby bits we require soon 😀
4 stycznia 2025
Opinia niezależna
Odpowiedź od Simply Baby
Hello Kerri
Thank you so much for visiting our new store and for leaving your lovely review!
Kind Regards
Mike
Lack of communication
We have received everything apart from the car seat which should of arrived with the 360 base, which we paid extra for to make life easier for my daughter.
This is an awful way to treat people especially when you are buying a specific product which not only assists the new born but also the parent.
Zero communication and dividebuy who we are paying monthly installments to have contacted this company and no reply. I must point out that Dividebuy have been great with customer service even though, technically it's not their problem.
Been trying to get a reply since the order was delivered incomplete in November.
I have looked up Simply Baby Ltd on companies house and found the accounts particularly interesting it's well worth a read, and also another contact address.
Our next step is to travel the 188 miles to the shop and then the address on companies house to get some sort of resolution.
Our next step will be to contact Trading Standards.
20 listopada 2024
Opinia niezależna
Odpowiedź od Simply Baby
Hello
I have called and spoken to you about this review in the hope that you would amend it to reflect the fact that you received the final part of your order shortly after our return to work in January and I was advised that this would be done.
You placed your order on Sunday 17th November and your estimated delivery was the 2nd December.
I emailed you on Tuesday 19th November to advise you that there was a delay on the original car seat colour and an alternative was offered, but I never heard back from you.
I dispatched everything else on Wednesday 20th November and this was delivered the next working day on Thursday 21st November.
I am very sorry to have let you down with the delay on the car seat, but I do think that the content of your review is very unfair , especially when it does not reflect the fact that you received 90% of your order within 3 working days and have not updated it to confirm that you did in fact receive your entire order.
Daughter ordered from them no pram…
Daughter ordered from them no pram arrived order was cancelled by her and still no refund and no communication from them . Disgusting people to deal with never order from them it is a scam .
22 listopada 2024
Opinia niezależna
Odpowiedź od Simply Baby
Hello
Thank you for taking the time to write about your experience shopping with us, even though it was a negative one.
I am very sorry that your Daughter's order got caught up in our mess and we weren't able to deliver to you within the originally advertised delivery times on our website.
Your Daughter confirmed some time ago that the refund had been received.
We unfortunately found ourselves in a very difficult situation in the last few months of 2024 and the start of 2025 and this sadly led to our usually high standards dropping considerably with lots of orders being delayed and communication not being anywhere near the level that you would expect for such an important purchase.
If you look at our reviews prior to September/October 2024 you will see that they were pretty much all positive and I genuinely hope that the changes we have made to our business will mean that we return to offering the high level of service that our customers have experienced in the 10 years of our ownership.
As a result of the difficulties of the past few months, one of the changes we have made is that all estimated delivery times on our website have been updated to include an additional buffer zone in case there are any delays that are outside of our control.
This has been something that we have never experienced before and really do hope that we never experience it again and I would like to reassure all future customers that we have made changes to the processes that contributed to the issues of the past few months.
Kind Regards
Mike
Scam company
Travel system ordered months ago; moved from pillar to post with the delivery date. After repeated emails we finally got a response on 10 December apologising and confirming that a refund would be processed within 7-10 days. Still no refund. Still no communication. Absolutely disgusting business practice. If you are expectant parents and are looking for a travel system for your newborn, avoid this company at all costs. They are scam artists. I will delete this comment if the refund is paid today but I will not hold my breath. Do the right thing Mike, find your moral compass, back up your promises and pay the refund today.
31 grudnia 2024
Opinia niezależna
Odpowiedź od Simply Baby
Hello Brian
Thank you for taking the time to write about your experience shopping with us, even though it was a negative one.
I am very sorry that your order got caught up in our mess and we weren't able to deliver to you within the originally advertised delivery times on our website.
We unfortunately found ourselves in a very difficult situation in the last few months of 2024 and the start of 2025 and this sadly led to our usually high standards dropping considerably with lots of orders being delayed and communication not being anywhere near the level that you would expect for such an important purchase.
If you look at our reviews prior to September/October 2024 you will see that they were pretty much all positive and I genuinely hope that the changes we have made to our business will mean that we return to offering the high level of service that our customers have experienced in the 10 years of our ownership.
As a result of the difficulties of the past few months, one of the changes we have made is that all estimated delivery times on our website have been updated to include an additional buffer zone in case there are any delays that are outside of our control.
This has been something that we have never experienced before and really do hope that we never experience it again and I would like to reassure all future customers that we have made changes to the processes that contributed to the issues of the past few months.
Kind Regards
Mike
Let down
Let down.
Disgusting business and owner.
‘Can you wait for your order’ he says, no if I’m paying an extreme amount of money then I expect it when you say it’s being delivered.
Sort it out Mike!
20 grudnia 2024
Opinia niezależna
Odpowiedź od Simply Baby
Hello Rhiarna
I'm very sorry to hear that you had a negative experience.
I have never had an order from you in your name so did request your contact and order information at the time that you left your review and you sadly decided not to provide me with any information.
Kind Regards
Mike
Still waiting on refund. Terrible experience.
After waiting 2 months for a delivery of a travel system that was meant to take 5-10 days, we had no other option but to order from another company. We tried and tried to get into contact with Mike with no success for weeks! The only way to get any reply at all was to comment on any social media post that I could find. After weeks of trying I received 2 replies from Mike that stated I would get my refund within 7-10 days (by this point I was feeling better about things knowing finally I wasn't going to be down 1500). But of course this refund has NOT been received yet, that was almost 3 weeks ago that I received an email saying my refund would be processed. I'm now 3000 down on a travel system since having to buy 2 with only 1 to show for it. This has been an awful experience and i would not recommend.
8 listopada 2024
Opinia niezależna
Odpowiedź od Simply Baby
Hello
Thank you for taking the time to write about your experience shopping with us, even though it was a negative one.
I am very sorry that your order got caught up in our mess and we weren't able to deliver to you within the originally advertised delivery times on our website.
We unfortunately found ourselves in a very difficult situation in the last few months of 2024 and the start of 2025 and this sadly led to our usually high standards dropping considerably with lots of orders being delayed and communication not being anywhere near the level that you would expect for such an important purchase.
If you look at our reviews prior to September/October 2024 you will see that they were pretty much all positive and I genuinely hope that the changes we have made to our business will mean that we return to offering the high level of service that our customers have experienced in the 10 years of our ownership.
As a result of the difficulties of the past few months, one of the changes we have made is that all estimated delivery times on our website have been updated to include an additional buffer zone in case there are any delays that are outside of our control.
This has been something that we have never experienced before and really do hope that we never experience it again and I would like to reassure all future customers that we have made changes to the processes that contributed to the issues of the past few months.
Kind Regards
Mike
Great communication
The business is obviously experiencing some distribution difficulties but I was contacted directly by phone and we discussed a path to fulfilling my order.
I really appreciated the customer support and honesty. I’ve been really impressed.
19 grudnia 2024
Opinia niezależna
Great experience
We placed an order for a double pushchair on 30th November. We knew the supplier (out and about) was having distribution delays so we weren't expecting the pushchair until after Christmas even though estimated delivery was 14 working days through Simply Baby. We received a phone call from Simply Baby on 21st December informing us of the delay for the specific colour of pushchair we ordered and that we could have a black one quicker if we wanted to change it. The colour wasn't a biggie for us, so we changed the colour and Simply Baby managed to get hold of the order from the supplier and have it delivered to us just 2 days later (and that was over a weekend).
Overall, a good experience and communication. The negative reviews seem to be a lot of late deliveries, I would recommend checking the direct supplier isn't having issues first before complaining about a 3rd party company delaying your order, as its really out of their hands.
Thank you Simply baby, little one is due any day now and the timing couldn't have been better for us! Have a lovely Christmas x
23 grudnia 2024
Opinia niezależna
Odpowiedź od Simply Baby
Hello Jenny
Thank you so much for taking the time to write your review - it was greatly appreciated.
Kind Regards
Mike
Order pram online
Order pram online 12 of December and got it today! Great service. Thank you
21 grudnia 2024
Opinia niezależna
Odpowiedź od Simply Baby
Hello
Thank you for your review!
Kind Regards
Mike
Overdue. No response. No delivery.
Hi, my wife and I bought a buggie over a month ago on 16th November. The website tells us it would be delivered by 6th December and it has now been 15 days since then. I have emailed and been told that I would receive a reply in 3 working days and it has now been weeks without a reply. I have called multiple times. I have messaged on Instagram. I have messaged on Facebook. We have had no response. How are we meant to get in contact? We of course need the buggie before the baby arrives and would like a delivery date. We thought ordering on 16th November would be enough time, but 35 days have passed since then and during pregnancies every week counts. If it’s to do with supply issues, that was not clear on the website and we feel misled.
21 grudnia 2024
Opinia niezależna
Odpowiedź od Simply Baby
Hello
Thank you for taking the time to write about your experience shopping with us, even though it was a negative one.
I am very sorry that your order got caught up in our mess and we weren't able to deliver to you within the originally advertised delivery times on our website.
We unfortunately found ourselves in a very difficult situation in the last few months of 2024 and the start of 2025 and this sadly led to our usually high standards dropping considerably with lots of orders being delayed and communication not being anywhere near the level that you would expect for such an important purchase.
If you look at our reviews prior to September/October 2024 you will see that they were pretty much all positive and I genuinely hope that the changes we have made to our business will mean that we return to offering the high level of service that our customers have experienced in the 10 years of our ownership.
As a result of the difficulties of the past few months, one of the changes we have made is that all estimated delivery times on our website have been updated to include an additional buffer zone in case there are any delays that are outside of our control.
This has been something that we have never experienced before and really do hope that we never experience it again and I would like to reassure all future customers that we have made changes to the processes that contributed to the issues of the past few months.
Kind Regards
Mike
Order Delivery ETA Not Met
I ordered a pushchair bundle with a car seat & base on 30th November, 2024 with an estimated delivery date between 16th - 20th December, 2024. I received the pushchair bundle on 5th December, 2024 as well as an email from Mike saying the car seat & base will arrive separately by the estimated delivery date i.e. 20th December, 2024. The email also provided a contact number & email address to reach out to in case of any questions or concerns. I have been trying to reach them since last 4 days however there is no response at all. I was expecting a communication at the least so we can be assured that the delivery is delayed or estimated delivery date has changed or anything of that sort. Our due date is in early January, 2025 and we can't re-order car seat somewhere else as this is an expensive one as well. I am not requesting a refund or anything yet but can you please confirm whether it will be delivered in another 5-7 days so that we can remain less stressed about this?
Update (24/12/2024) : Mike responded to me on my ticket that I raised earlier with an update that he could not dispatch the car seat and base and won't be able to make arrangements before suppliers return to work on 6th January, 2025. Unfortunately I could not wait longer as our due date is in January 1st week, 2025. So I requested Mike to refund the payments or adjust the payments as per payment plan that I chose so that I can reorder from somewhere else. Mike has responded that he has advised the payment vendor to adjust upcoming payments which I will know for sure during my next payment schedule. Now that I have ordered the items from somewhere else, I am awaiting items to be delivered. I am increasing the rating as I received communication from Mike and he promised to help with payment adjustments (which I will know later and update here). But still it's really stressful situation and it would have been a lot easier and smooth if I had known the issue with supplier etc. before hand (at least a few weeks ago).
Update (13/01/2025) : I have checked the payment vendor account and it looks like the payments have not been adjusted even after 18 days of receiving communication from Mike. I have raised another ticket with Simply Baby as well as with Divide Buy payment vendor separately and as usual I am not getting any response at all. This is not acceptable and disgusting. I have so far been patiently waiting for a response but this is going above and beyond. I DO NOT want to pay for the parts that I have not received or cancelled. pathetic service!!!!!!
Update (15/01/2025) : I have not received any response yet either from Mike or from the payment partner Divide Buy.
Update (23/01/2025) : I have not received any response from Mike or Simply Baby yet even after many many follow up emails begging them to respond. I had contacted the payment vendor directly and tried to contact via them and raised a ticket but still have not received a response. This is so painful and frustrating! I think it is better now to file complaint against them via consumer rights UK.
20 grudnia 2024
Opinia niezależna
Odpowiedź od Simply Baby
Hello
Thank you for taking the time to write about your experience shopping with us, even though it was a negative one.
I am very sorry that your order got caught up in our mess and we weren't able to deliver to you within the originally advertised delivery times on our website.
We unfortunately found ourselves in a very difficult situation in the last few months of 2024 and the start of 2025 and this sadly led to our usually high standards dropping considerably with lots of orders being delayed and communication not being anywhere near the level that you would expect for such an important purchase.
If you look at our reviews prior to September/October 2024 you will see that they were pretty much all positive and I genuinely hope that the changes we have made to our business will mean that we return to offering the high level of service that our customers have experienced in the 10 years of our ownership.
As a result of the difficulties of the past few months, one of the changes we have made is that all estimated delivery times on our website have been updated to include an additional buffer zone in case there are any delays that are outside of our control.
This has been something that we have never experienced before and really do hope that we never experience it again and I would like to reassure all future customers that we have made changes to the processes that contributed to the issues of the past few months.
Kind Regards
Mike
Ordered my pram online received it…
Ordered my pram online received it Monday 16th in perfect time within the allotted time frame. Great communication from simply baby. Will order again
16 grudnia 2024
Opinia niezależna
Odpowiedź od Simply Baby
Hello
Thank you so much for taking the time to leave a review!
Kind Regards
Mike
0 communication
Hi Mike,
We have been trying to get in touch with you for almost two weeks now after purchasing a very expensive bugaboo pram bundle from you a couple of weeks ago now.
Clearly, you are ignoring emails are calls. American Express will be conducting an investigation. From what my partner has told me, you are moving which is fine but the way this has all been handled/ lack of communication has been totally unacceptable.
19 grudnia 2024
Opinia niezależna
Odpowiedź od Simply Baby
Hello
Thank you for taking the time to write about your experience shopping with us, even though it was a negative one.
I am very sorry that your order got caught up in our mess and we weren't able to deliver to you within the originally advertised delivery times on our website.
We unfortunately found ourselves in a very difficult situation in the last few months of 2024 and the start of 2025 and this sadly led to our usually high standards dropping considerably with lots of orders being delayed and communication not being anywhere near the level that you would expect for such an important purchase.
If you look at our reviews prior to September/October 2024 you will see that they were pretty much all positive and I genuinely hope that the changes we have made to our business will mean that we return to offering the high level of service that our customers have experienced in the 10 years of our ownership.
As a result of the difficulties of the past few months, one of the changes we have made is that all estimated delivery times on our website have been updated to include an additional buffer zone in case there are any delays that are outside of our control.
This has been something that we have never experienced before and really do hope that we never experience it again and I would like to reassure all future customers that we have made changes to the processes that contributed to the issues of the past few months.
Kind Regards
Mike
Ordered an expensive bundle nearly a…
Ordered an expensive bundle nearly a month ago and have heard nothing and received nothing. I have tried to contact the shop on several occasions with no luck. I don’t know what to do next!
18 grudnia 2024
Opinia niezależna
Terrible!
Bought a cosatto carseat from them. Was completely unhappy with it; baby’s head kept falling forward, regardless of how many times we tried fitting it, arranging the inserts, etc. Wouldn’t give a refund! They rang cosatto and asked them to get in touch with me - which they did not. Now we’re stuck with a carseat we don’t use and hate! We’ve bought many carseats over the years; this is quite possibly the worst. Would not recommend brand or seller.
10 października 2024
Opinia niezależna
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