Simply Baby Recenzje 

Just want to say a big thanks to Mike at Simply Baby. There were issues with the supplier for the travel system we ordered, but Mike went above and beyond to get this sorted for us and to get it delivered on time. Would have no problem recommending Simply Baby and would use him again in the future.

I am fortunate enough to live in Shrewsbury where the shop is located so my expereince has mainly been in person with some converstaions over email/phone. All i can say is that me and my wife have been very happy with how we were treated and Mike really helped us out in choosing the right travel system for us. We had been looking for a while and getting overwhelmed with all the options etc but Mike set aside an hour of his time to walk us through the different models and after that we had our mind pretty much set.

Really do appreciate the one to one experience we had, which is why we went with Simply Baby as Mike had realistically made the sale the day he walked us around the store even though it was a few months more till we actually purchased the thing. Happy to support local and good people. Thank you Mike!

Mike has been amazing with his customer support and has gone above and beyond to help with the hiccups we've had this time as this is our 2nd order from this shop and can honestly say we've been more than satisfied with both pram bundles, prices and customer service

Great from start to finish so helpful and nothing was to much trouble and the pushchair is amazing arrived with no problem and no damage

I ordered I candy combination
It did take over 4 weeks to deliver but that was to be expected
Correspondence with Mike was great giving me reassurance
Delivery was on time
Items are amazing
Loved the fact we were able to adapt the package to suit the colours we wanted.
Would recommend ordering from Simply Baby

Joie Estrella
Bought my pram on Thursday 27th march received it on 29th march fab service will be ordering again

Thank you simply baby

Was looking for a particular item (carrycot) as advised by brand, which would match a stroller I had bought. I had only a serial number to work with, making it so hard to know if some stores had the correct model I needed. Thankfully Simplybaby listed that, so ordered it, and item arrived really quickly and was the right one. Thanks for making what felt a stressful thing to piece together, more simple!

Ordered on Friday and expected a 10-15 day delivery time, however the pram arrived this morning. Incredibly quick and hassle free to order too! Really pleased with the service and communication.

Mike gave excellent advice and talked us through the options that met our requirements. He was helpful without being in any way pushy and we had plenty of time and space to look through and try out the different options. Would 100% recommend going for a visit.

Being able to see and discuss each pram system was so helpful and saved us a lot of time. The owner knew the reputation of each brand on the market and helped us to choose a really reliable, safe and stylish set of pram, car seat, isofix base etc. The order arrived on time and we're still delighted with our purchase after several months use.

I was a bit wary about ordering due to the reviews but I ordered on the 25th february and received my item 2 days later on the 27th February. Expected delivery was 12/03/2025-18/03/2025

Ordered a full travel system, delivery stated 10-14 days and it was delivered within two! Absolutely brilliant customer service and can't fault it at all. Would definitely recommend to anyone looking for quality products and quality service.

Poor communication from start to finish, not at any point did mike or his company communicate in a fair and timely manner, my order took over 4 months to arrive! 4 months!!!.

We spoke to Mike a few times over the phone (on his terms and conditions) to understand the status of my order.. He once accused me of leaving negative comments on Trust pilot, too which I had not! nor was planning to do.

My biggest frustration was that at no point over the last 4 months did their website say they were having delivery issues. This is the very mis-leading.

I wish simply baby well but before you take any more money from hard working parents to be, please review your business strategy.

UPDATING AGAIN: After review placed below, Mike was true to his word and explained how sorry he was and why my order was taking so long (waiting on the supplier sending it to Mike). Once Mike received my orders, he was fast and kept me updated, which was great. Also, the pram I ordered was completely out of stock but Mike went out of his way and gave me the upgraded version of the pram I wanted and covered the extra cost, which was just brilliant was very grateful for this. I ordered my items end of December and they didn't come till late feb/start of March. It did take some time, but I did order well over a grand's worth of items from different brands, and I believe Mike is trying his best to run his business as best he can. In the world of business, things can get crazy and can become out of control. The products are amazing, and I would highly recommend this company. Thanks again Mike :)

FEB.2025:
Updating my review as just spoke to Mike over the phone and had reassured me. There is issues with suppliers and waiting on items coming into stock which has given me hope that the items I’ve ordered will come. Mike was very polite and apologetic and advised he’d have an update for me by end of today. Just want to post this to make it clear as there’s many negative reviews here but he stated over the phone it’s hard getting back to everyone and suppliers can be tricky so I have my fingers crossed I’ll have my order in the next few weeks and if I do I’ll change this to a 5* :)

Ordered a travel systems and it has arrived in full today. Very pleased with my purchase.

I am another customer who unfortunately was involved in the backlog of orders. Mike did ring and speak to me after some time getting hold of him. He stated I could wait for the order for a week or so while he sorted everything out or claim the refund.

I decided to take the risk and wait as it would have taken longer to get refund and order new pram and baby due date was looming. Mike made a special effort to get the car seat and base to us first just incase an early arrival happened meaning we could transport the baby. Pram arrived shortly after with great communication to coincide.

We’re really pleased with our order and I do believe Mike to be a genuine seller that got into some trouble over Black Friday madness. Although it was an ordeal I would recommend people using Mike and his company as the products we were received were great and we got a good price and good customer service once contact was made.

Hi Mike.

Once again the email communication is non-existent so hoping you might respond on here instead.

As per our brief email exchange at the end of last year you promised that our order would be delivered in the "2nd full week of the year" (i.e W/C 13th January). As i mentioned to you last year, our due date is 19th January, JUST TWO DAYS AWAY, and we have no idea where our order is, or when you will deliver it.

This is causing us an extra stress which we really do not need!

If you cannot fulfill our order, we need to know. This stress that you are causing isnt fair to us, and to many other's expecting new arrivals.

Daniel Hamill

Ordered a bugaboo 2 weeks ago and have received delivery already! Perfect customer service with phone calls to keep me in the loop of my delivery.

Travel System ordered in November, still waiting for delivery. Have called and emailed numerous times but no response at all from the company. I am confused reading some of the reviews on Trust Pilot - appears that orders made in December have been completed/delivered but those of us that ordered in November are still waiting. Mike - please respond to let us know when we can expect delivery or at the very least provide a refund!

Update - I am very pleased to say that we have now received delivery of the full order. Ordered 12th November so very slow on delivery but the main issue has been lack of communication. All resolved for us thankfully, I hope all other customers receive their orders (or refunds) soon.

TL:DR Order didnt arrive after being two months late, no communication at all when ordering or asking for a refund online. The same buggy can be bought from the supplier at the same price and you wont have the same delays.

I had previously written two other reviews which i have now taken down and will sum them up in one email here and as with the previous two, I am sorry to have to write this, I dont like posting negatively about small companies.
I ordered a Bugaboo at the begining of November, was told it would take two working weeks, but also gave an explantion that sometimes it can take longer, but not to worry someone will contact you to let you know the revised date. All of which is perfectly reasonable, however this was not the service i got.
From ordering at the begining of November until the 16th December I heard nothing at all, not a peep. The email said my order had been delayed and was asked if i could wait a few weeks into the New Year, well its the 14th now and my son will be born on the 27th, and still i have not heard anything from Mike or Simply Baby.
I understand that supply issues happen, it would be ridiculous to suggest otherwise, however, at very least, if a group email was sent out to those waiting explaining the delay or even suggesting when it might arrive would have made everything so much more manageable especially when youve handed over a considerable chunk of money.
I have had such little communication i have been forced to ask my bank for the money back because you cannot get hold of Mike unless you physically go into the shop it seems. The good reviews you will find are all from people that went in and didnt order online.
I have a feeling that a lot was paid for Simply Baby's advert to appear on Google but frankly i dont think they have the capicity to deal with both online and in house clients at the same time, especially if there is an issue.
Finally what makes the whole thing even more galling is we have since ordered the same package directly from Bugaboo, it was the same price and arrived in two days with no fuss.
If youre thinking of ordering online, dont, go in or order straight from Bugaboo and save yourself the hassle.