Simply Baby Recenzje 

Same bad experience as everyone else. Absolutely terrible customer service - no replies to numerous emails (4 to be exact), not picking up the phone, so I'm only left with this, as I can see Mike is sometimes answering to bad reviews. So Mike, as I'm soon going into labour, can you please respond to at least 1 of my emails and tell me if I'm going to get my order delivered or not? The estimated time was until 21.11.2024. which was 27 days ago..

I ordered a pram and travel system for my baby was given a timeframe for delivery and then told to give an extra week. I emailed and had no response only when I commented on the instagram page did I get a response back, I was told I’d be sent the car seat and base the next day and the following week for the pram. I then had a phone call 3 days after being told I’d be getting the car seat to tell me my order has been accidentally cancelled and no car seat sent as promised. As a first time mum I did not want the stress and anxiety of not having my babies essentials, completely ruined an experience that should’ve been smooth and exciting for me.

Same experience as those below. Simply Baby taking orders for deliveries they can't fulfill. Ordered on the 16th November. Expected delivery date of 2nd December. Delayed until 11th December and then crickets. They don't take phone calls and weren't responding to emails. Only response was when filing a chargeback through Amex. Our baby due early January - unnecessary stress. Don't bother.

Placed order on 14th December for £995. Item listed as in stock and estimated delivery date of 29 November. Email says allow 7 days after this date. That has passed and nothing... I emailed 3 times, called and messaged on Instagram with no reply. Only when I opened a dispute with Amex did I get an email response and refund. This company is clearly advertising products it doesn't have in stock and can't fulfil. = false advertising. Zero communication or customer service. I can only presume the glowing reviews on here are fake. AVOID AT ALL COSTS

Thank you so much Mike for the assistance.

We received the carseat last week and the Bugaboo Dragonfly today!!!!
Thank youuuuu

DO NOT ORDER FROM THIS COMPANY !!
I ordered a travel system on the 7th November, said everything was in stock and would be delivered within 3-5 working days, when checking back it said 27th November, which was ok.
The buggy didn’t arrive to this date so I emailed Mike who advised it would be delivered no later than the 9th December, my planned delivery is on the 13th of December and I told him this and asked he made it priority, the buggy still has not arrived and I’m due to go into hospital in 2 days.
I’ve emailed Mike and shock he is yet to reply, I understand he is moving store but replying to an email whilst sat at home in the evening to reassure your customer if just common decency.
So huge thanks to Mike for making what’s supposed to be a stress free time very stressful.
I suggest if you cannot deliver what you are offering then you turn off your online orders.
Some people cannot afford to fork out twice for this kind of expensive purchase especially around Christmas time.
When you see this Mike, as you like to reply to things on here rather than your emails, sort me out a refund, pronto !!

Knowledgeable and easy to talk to. Price matched against major stores including online retailers. Not at all pushy unlike other local baby shops. Very quick delivery time. Arrived within 4 days from purchase.

SCAM! I bought a pram and accessories over 4 weeks ago and I haven't received any updates, and I can't reach their customer services either over the phone or over email. I'm being totally ignored. Do not take the risk, I have to contact my bank to try to get a refund.

Ordered a Nuna MIXX travel system on 18 November and have had no updates since the confirmation email. EDD was 3 December and we've had no response to emails.

We've obviously spent a lot of money and need the pram and car seat very soon as the baby is due.

Have tried phoning and a recorded message told me that says they cannot take phone calls and prompts to email but I still have not had any response to our email.

Getting really quite stressed about this now and just want to get some communication.

*update* have now seen on Instagram that you've been behind on orders since early November and there was no notice of this on the website. Had we known this, we would not have ordered. We just want a way to cancel now.

This has given me a lot of stress at a time where I should be excited and looking forward to the baby coming. Instead, I'm scared of her arrival as we don't have our pram and car seat and so wouldn't be able to bring her home! We've had to now start looking at alternative, cheap car seats just so we have something on stand by for when she comes in case the order doesn't show up!

I placed my order on the 13th November, with an estimated delivery date of the 28th November, and received no update to advise that the order would be late. I emailed last week with no response, called with no answer, and eventually messaged on Facebook. I did receive an answer from Mike who seemed nice enough and said my delivery would be with me by the end of this week (today), yet the order status is still processing! I am a high risk pregnancy, therefore already experiencing a lot of anxiety, and this has honestly left me so upset and not knowing what to do as it's impossible to know when the order will arrive.

We've spent over £1,500 with this company and not received anything. We don't have the spare money to go elsewhere and have now missed other Black Friday deals too. There's no option to even cancel the order on the website either, so I guess we just wait and see..?! Or else, contact consumer trading standards if it doesn't show up in the next week?

It's not a nice position to be in and I'm so confused as to why the company is still taking on orders if they simply cannot fulfil them. It's not fair to anyone who has placed orders and is now having sleepless nights over the fact they've spent so much money and not got essential items through in time!!!

Unfortunately, I wouldn't recommend using this company at this time - I think they've taken on too many orders and instead of being honest/offering refunds, they've kept the money and are stringing people along. It's very upsetting and has ruined the pram buying experience for us. I need an update asap, please!

Disappointing customer service so far.
Placed an order on 15th November advised delivery time from 27/11/24 to 02/12/2024 aware that there could be a possible delay but have received no correspondence from the company about this. Only correspondence I have is an order confirmation.
I emailed on the 29th November and advised it would be 3 working days for a reply, this is now day number 5 with no contact from simply baby.

I have reached out on Facebook messenger which sends an automated reply advising messages are picked up between 10-4. My initial message was read with no reply and a further message has also been read with no reply. I understand somethings are out with company control but what is not outwork company control is good customer service and keeping your customers upto date on their order.
I’ve spent a lot of money on a pram I am yet to receive and due to the lack of customer service I am in doubt about if I’ll ever receive my pram. What is meant to be a highly exciting and enjoyable time is now being made stressful wondering when my paid for and ordered goods will arrive.

I note you have managed to reply to Trustpilot reviews in the time I have sent multiple messages to your company and urge you to reach out before you lose another customer.

I understand your business has taken off in more ways than you can manage but why are you still accepting orders when you can’t even process the ones you have taken almost a month ago?

UPDATE
Received an email from Mike on 5th December advising I would definitely have my order by the 11th of December. It’s now the 11th of December with no order recieved or any dispatch or tracking information with a further 2 emails asking for delivery updates ignored. Disgusting and terrible customer service. Basically stealing money from people and not fulfilling orders or keeping customers up to date on order progress.

AVOID AT ALL COSTS UNLESS YOU WANT TO BE A STRESSED OUT PREGNANT LADY.

Further Update
Nil further contact from Mike despite false promise that pram would be here this week. Case raised with PayPal to retrieve money. New pram ordered from a more reputable company. I’d avoid this company at all costs.

Update
Contact made form company, agreed to a refund and they cancelled the order.
Refund via PayPal, cancelled by the company despite a failed and cancelled order.
Absolute scam of a company. Avoid at all costs.
Now back in the hands of PayPal with no pram for our baby and no money to buy another. Disgusting customer service.

My mother in law placed the order for my pushchair on the 30th of October, was expecting it to arrive within 2 weeks, we completely understood that it may be a week or so late due to the move the company are having, however we have both been in contact many times and never had a response. I need the car seat due to not being able to leave the hospital without one. We have had no communications from the company whatsoever and feel completely in the dark of when the pram will be coming which has left a heavily pregnant lady very distressed. I don’t understand why you can still order on their website if they can’t get it out to you. It’s very very poor, I wouldn’t shop here again or recommend to anyone.

I placed an order on 22nd November and have since sent 2 emails in the past week regarding queries on my order of which, I haven’t received a response from anyone at Simply Baby. Their zendesk automated response says allow up to 3 business days for a response but it has now been 6/7 days and still no response from them.

Although the delivery advised 7-14 working days which takes me to the 12th December to receive my item, the company has ignored all emails I have sent so, this hasn’t reassured me that I will even receive my item because the customer service hasn’t been great up to now.

I placed an order for a cosatto trail stroller on the 20th November. I recieved an estimated date of 26th November for delivery. On the 26th November, I contacted the company via telephone on the to see if there was any update as no tracking or dispatch had been recieved.
The phone line includes an automated response asking for any queries to be sent via the messaging service on the website. So, as requested I sent a message via the website through the messaging service, stating that deliveries are taking a little longer than normal and to wait an additional 7 days for delivery.
After receiving no response to this contact, I then sent an additional email on the 28th November to again to enquire about my status of my order. I have still not recieved a response.
I have read some responses on here from the company, some of which sound like they have had similar experiences and found some have recieved responses via email and some of us, me included, have had nothing.
I understand that it must be a stressful time at the moment with a move however, I do believe that there is nothing more respected and appreciated when a response is given rather than being ignored.
Being ignored results in unhappy customers, customers that have spent money on an item in which feels like we will never recieve.
It has now been 7 additional days for delivery since my estimated date and I still have no reply, no dispatch, no tracking and no product.
Could someone please respond in regards to when to expect my item or to process a refund in which I can purchase elsewhere.
***In addition to my review above I wanted to come back and give Mike credit where credit is due. Yes my order was late and yes once my review appeared on trustpilot I felt that my concerns were addressed. However, I will not removed my original review as I want to show that Mike obviously has been having issues within the business BUT, from our correspondence via telephone and email he is understanding of the upset and trying to do his best. I have increased my review to 4 star as I have now recieved the item and a sincere apology for everything.
Mike I now understand you are trying your best and appreciate it must be very stressful at the moment, and I truly wish your business the best for the future.

Do not order from this company—they failed to deliver my product on time, if at all. My order, with a promised delivery window of 17/10/24 to 22/10/24, never arrived. When I called the office, I was told to wait another week. After waiting even longer, the item still didn’t show up. I spent £1,341.00 on an Egg 3 and received nothing in return.

After weeks of delays and no estimated delivery date, I had no choice but to contact my bank to request a refund. This experience made becoming a first-time parent far more stressful than it needed to be. I ended up ordering the same product from a different company and received it the next day.

To make matters worse, Simplybaby has yet to refund my money, despite promising to do so within 24 hours. It’s now December, and they are still avoiding their responsibility. Their refusal to respond to my bank and process the refund feels like a scam.

I would never recommend this company to anyone. Their service is unacceptable, and the lack of accountability is appalling. Return my money immediately—I should not have to chase you for something you failed to deliver.

ORDER # 2000025327
My husband ordered a stroller with carrycoat and carseat from simply baby on the 11/11/2024, the delivery was estimated between the 21/11/2024 and 26/11/2024. Today is the 30th of November, the order is still on processing, no updates from the company. Only a confirmation email on the 11th of November to confirm the order, the stroller has not been sent yet. Due to lack of communication from the company, and no way to speak to a human being to enquiry about my order. I started on Monday the 25th of November to attempting to contact through the website the customer service, because i will give birth soon and we cannot wait any longer and we formally requested a refund since Tuesday the 26th. Hopefully you are aware that without a car seat the hospital will not let me leave the hospital. After we paid £979,00, i do not receive nothing and for do not stress me (just to remind you again i’m almost due to give birth)my husband was forced to buy another car seat only to allow me and the baby to leave the hospital. On Tuesday the 26th we formally asked by sending an email to simply baby to cancel my order and obtain a refund. I received an automatic reply that said to wait three working day, so 3 working days gone and no answer at all. Now I’m formally asking also through trustpilot to be contacted by your customer service asap and receive my money back! I saw that you have time to reply to the review you received through this platform in less than a day hopefully you will contact me as fast as you do to reply to the reviews.
Very unpleasant experience, we supposed to enjoy the last days of my pregnancy and instead we are going through a very stressful time that is not helping myself a and the baby.
Read my enquires and emails and give me our money back!

Patrizia (39 weeks pregnant)

I ordered a bundle from this company back mid November and must admit it was not a nice experience initially. The problem was I did not receive my items in the given timeframe or any kind of explanation or apology. The only available number was an answer phone expressing they were not available on phone and then I felt forced to write a review in here, actually wondering if this company would be a scam and I may have lost my money.

From then on, it all started to change. Mike, from the company, contacted me via email to first apologize and secondly, to reassure me it was a serious small company but had had some problems with providers amidst changing venue for the physical store. He also committed to have my items sent the following week, in accordance with the policy of the company (up to 7 extra working days after the estimated delivery date).

Indeed, I had my bundle delivered in 2 different parcels and actually he has even given me a phone call to check everything is ok, which is very much appreciated.

I honestly think that customer service can be improved in terms of reassurance and fulfilling timeframes or advising if this goal cant be met. However, in the end it turned out to be a small business, busiest at this time of year, trying to do their best for clients and, most importantly, responding to clients’ queries among stock issues, which can happen to anyone.

I just want to wish them good luck and thank them for amending my initially disappointing experience. I saved the webpage finally among my favourites for my baby and will not hesitate now to buy from them again if I happen to find bargains on a second occasion!

Had a great experience with Simply Baby from start to finish and they are one of the few baby sites that you can pay monthly with a platform they have on their website. My delivery came sooner than expected which was amazing as I was very excited to receive it. I also contacted them a couple of times with queries I had through their social media and they responded very quickly and professionally. My parcels came and they were perfect! Mike also called me with a follow up phone call to ensure I was happy with my purchase, fantastic service and would buy from this company again. Couldn’t recommend enough!!

We were worried about the delivery and service quality, but Mike resolve all our doubts before making the orders and even sent us updates on the shipping.
Ordered on a Thursday and received the next Wednesday.
He explained that most of the bad reviews are due to a supplier failing to fulfil the orders, so out of his hand. Thankfully the brand we ordered (Joie) didn't have these issues.
I recommend that if you are in a hurry (like we were), you go and check with Mike through the contact form in their website before making the order, if you are not in a hurry, just trust Mike, seems like a transparent and nice guy who is trying his best to fulfil orders and expand their business.

Thanks Mike, much appreciated!

Probably the worst customer service I have ever experienced. Only confirmation I have received over the last three weeks was my initial purchase and order number. No one answers their phone line, Facebook sends automated replies and no one replies to their email address. Would strongly recommend avoiding this company as this has caused my pregnant wife a lot of stress and we still have no idea if our items are going to be delivered given how expensive the purchase was! Will not be using again in the future. Avoid at all costs!!

*Please note I was contacted by Mike to delete this review after writing it*