Wir kauften im Nov./Dez. 2022 den Trio Sensor Mirror, sowie 2 Sensor mirror fold (als Weihnachtsgeschenke) und ein LIquid Sensor Pump. Die Produkte von Simplehuman sind alle sehr hochwertig und sin... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I asked if it was possible to get a replacement battery for a twelve year old mirror .and was told “No”. Since then, I have purchased a battery and replaced it myself, very easily. I appreciate that... Zobacz więcej
WOOW wat een service, mijn afvalbak is na 10 jaar gebruik stuk gegaan, het scharnier brak af. Ik heb Simplehuman benadert en omdat mijn afvalbak niet meer onder garantie viel, konden ze mij een... Zobacz więcej
Simple human bins are absolutely brilliant.Well worth the money they look beautiful and I have never had any trouble with the working of opening and closing .To keep your bins looking good only ever u... Zobacz więcej
Informacje dotyczące firmy
- Sklep z blatami
- również w kategorii:
- Kosmetyki
- Stacja higieny
- Wyposażenie łazienek
Napisane przez firmę
We design tools that help people become more efficient at home Day to day life has room for improvement. That's the basic thinking behind simplehuman. Many activities in our daily routine are so basic that we take them for granted. Washing our hands, cleaning up after a meal, grooming and prepping our appearance. Through innovation and new technologies, we find ways to streamline these simple tasks. We call our products tools for efficient living.
Dane kontaktowe
Level 3 Warehouse, 1 Fleur de Lis Passage , E1 6RB, London, Zjednoczone Królestwo
- 01491875974
- support@simplehuman.co.uk
- www.simplehuman.co.uk
4,5
Doskonała
2 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 92% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Impressive customer service
My sensor mirror stopped working after having it for many years. Despite it not being under warranty Simplehuman, as a gesture of goodwill, sent me a new replacement. This was not expected but gladly accepted. Well done Simplehuman for sorting out a problem for a customer that you weren’t legally contracted to do. I am now your biggest fan 👍
6 maja 2026
Opinia niezależna
Odpowiedź od Simplehuman UK
Hello Richard,
I'm sorry to hear your mirror developed a fault but I'm really pleased we were able to resolve this to your satisfaction as a goodwill gesture.
Thank you for taking the time to review the service you received.
-Simplehuman
Products have built in obsolescence - won't last
I have bought numerous products and always considered Simplehuman to be a premium and reliable brand. Then 2 of my 3 sensor pumps failed within a week of each other (both just outside of warranty) I messaged via the chat who asked me to provide proof of purchase (bought directly from Simplehuman). I was then told there was nothing that can be done as 6 months outside of warranty. I have to question if the products have built in obsolescence. (one of the pumps was from a two pack, meaning I'll have to replace 3 products to get them to match). a customer service rep via the online chat indicated that they would review as both failed but in the end, all that was offered was a token discount on new products. The irony is that over the weekend I received a marketing email stating that the sensor pumps are built to last over 20years, yet mine failed at less then 3 years. What a misleading marketing campaign.
15 maja 2026
Opinia niezależna
Odpowiedź od Simplehuman UK
Hi Laura,
Thank you for your review, I'm really sorry for all the issues you have had with this soap pump. This is not something we usually see with our products, especially soap pumps.
I have reached out to you directly in order to get this resolved.
If you need anything else, please do let me know.
-Chloe Whitton
Customer Support Manager
Simplehuman EMEA
I had an issue registering my new…
I had an issue registering my new product bought in Dunelm (no fault of Dunelm).
I contacted Simplehuman who replied within 24 hrs and rectified the issue and confirmed registration of the correct product.
It’s amazing how they give a 5year warranty on a floor standing shower caddy, an indication of the quality and trust they have in their products.
We opted for Simplehuman after comparing several other shower caddy’s but the quality just wasn’t there AND we bought a butterfly lidded kitchen bin that is now 23 years old and still going strong - quality!
Heartily recommend Simplehuman products.
18 maja 2026
Opinia niezależna
Odpowiedź od Simplehuman UK
Hi Karen,
Thank you for your review!
We’re sorry for the initial inconvenience with product registration, but we’re so pleased our team could step in and get this resolved for you. It’s great to hear our customer service made things easier
If you need any support in the future please do let us know.
-Simplehuman
Excellent quality products
Excellent quality products, over the years of buying simple human products, I've never had any problems.
Customer services are quick to respond, a very helpful easy system via email. The product warranty works with ease and no quibble, I assumed a part to my pedal bin wouldn't be covered given that it was 3 years old and to my surprise I got the part replaced for free. Even the delivery is overnight quick and efficient.
Can't fault this company - love it!
19 maja 2026
Opinia niezależna
Odpowiedź od Simplehuman UK
Hello!
We love hearing from customers who enjoy our products and have had a positive experience with our support team. Thank you for taking the time to share your feedback.
If there’s anything we can help with in the future, please don’t hesitate to reach out.
-Simplehuman
Excellent and competent service
Excellent and competent service. As a customer in Germany, I received perfect support, even though the company is based in the UK. I hadn't expected that. Thank you again for handling my warranty claim. Theo Mattern
10 maja 2026
Opinia niezależna
Odpowiedź od Simplehuman UK
Hello!
Thank you! We aim to offer excellent service and I'm so pleased to see this was your experience. :)
~Simplehuman
Highly recommended!! Exemplary service!!!
I had a problem with my food waste caddy lid which has come off it's hinges.I contacted the product support team and spoke with Laarni who was very kind, friendly, helpful and reassuring. Laarni sent me a replacement lid under their 5 year warranty. I've got all simplehuman products in and around my home, and I highly recommend their products and their aftercare service is exemplary!! 😀
18 maja 2026
Opinia niezależna
Odpowiedź od Simplehuman UK
Thank you for sharing your experience. We’re delighted we could assist you under your warranty period and get a replacement to you so quickly. Your kind feedback means a lot to our team.
We will pass your kind comments onto Laarni!
-Simplehuman
Absolutely outstanding customer service…
Absolutely outstanding customer service beyond my expectations. Thank you.
15 maja 2026
Opinia niezależna
Odpowiedź od Simplehuman UK
Thank you for your review Richard!
We’re so pleased to hear our customer service team was able to resolve the issue quickly and get everything sorted for you.
-Simplehuman
Excellent service from Laarni
Excellent service from Laarni. I bought the Sensor Mirror Trio Max a couple of years ago and the mirror became separated from its base rendering it unusable. I contacted Simple Human and within 24 hours Laarni got in touch to advise that they would be sending me a replacement as the item was within warranty. The process was very simple, I shared pictures of the damaged mirror and the serial number and that was it. Laarni was super efficient and helpoful.
12 maja 2026
Opinia niezależna
Odpowiedź od Simplehuman UK
Hello Pauline,
Thank you for your review, we're sorry you had an issue with your sensor mirror trio but I'm glad our team were able to assist you.
It’s also fantastic to know you had a great experience with our customer service, we will pass your kind comments onto Laarni!
-Simplehuman
Simplehuman are simply… outstanding
Simplehuman are simply outstanding. The quality of product is superb and the customer service is second to none. They are just super responsive and I had a replacement part and extra bags the next day. They have done this twice in the space of two months. You get what you pay for… quality. There are no more words… this is a rare thing.
13 maja 2026
Opinia niezależna
Odpowiedź od Simplehuman UK
Hello!
We love hearing from customers who enjoy our products and have had a positive experience with our support team. Thank you for taking the time to share your feedback.
If there’s anything we can help with in the future, please don’t hesitate to reach out.
-Simplehuman
Odpowiedź od Simplehuman UK
Hallo,
Bedankt voor je review. Het spijt me te horen dat het gewenste artikel niet op voorraad is. Meld je aan voor e-mailmeldingen op de productpagina van de website, zodat je een melding krijgt zodra het artikel weer beschikbaar is.
Mocht je nog vragen hebben, neem dan gerust contact op met onze klantenservice!
-Simplehuman
Hello,
Thank you for your review, I'm sorry to hear that the item you want is out of stock. Please sign up for email notifications on the product page of the website to be alerted as soon as stock is available.
If you need any further support, please do not hesitate to reach out to our support team!
-Simplehuman
I have been very impressed with this…
I have been very impressed with this company. It has gone well above and beyond the call of duty or obligation and I would have no hesitation in giving SimpleHuman the highest of recommendations.
13 maja 2026
Opinia niezależna
Odpowiedź od Simplehuman UK
Hello!
Thank you! We aim to offer excellent service and I'm so pleased to see this was your experience. :)
~Simplehuman
Customer service is brilliant.
11 maja 2026
Opinia niezależna
Odpowiedź od Simplehuman UK
Hi Karen, thank you for your review!!
Our aim is to offer a high level of service to all of our customers.
If you need any support in the future please don't hesitate to contact us again!
-Simplehuman
Ils n’ont pas de considération pour les clients
Ils n’ont même pas de numéro de téléphone ou les joindre tout se passe sur Internet ils sont très longs à réagir plus jamais, je n’achèterai cette marque
13 maja 2026
Opinia niezależna
Odpowiedź od Simplehuman UK
Bonjour,
Merci pour votre avis.
Je constate que mon équipe a répondu à tous vos courriels et vous a contacté aujourd'hui. Je vous confirme également que le numéro de téléphone de notre service client est disponible sur le site web de FR : 01491875974.
Nous continuons de vous accompagner dans votre demande de garantie.
N'hésitez pas à nous contacter pour toute question.
-Simplehuman
Hello,
Thank you for your review,
I can see my team have been responding to all of your emails and have reached out to you today. I can also confirm our customer support phone number is on the FR website. It is 01491875974.
We will continue supporting you with your warranty claim.
Any questions please let us know.
-Simplehuman
Excellent response to our enquiry about…
Excellent response to our enquiry about a faulty sensor mirror.
12 maja 2026
Opinia niezależna
Odpowiedź od Simplehuman UK
Hi Richard, thank you for your review!!
Our aim is to offer a high level of service to all of our customers.
If you need any support in the future please don't hesitate to contact us again!
-Simplehuman
Broken spout
I contacted Simplehuman as my spout broke and being plastic could not be fixed. The kindness and help given to me was amazing both in direct communication and via email. I couldn't be happier with the prompt response and with the product. I highly recommend them as being the best! Hard to find businesses like them.
8 maja 2026
Opinia niezależna
Odpowiedź od Simplehuman UK
Thank you for your review Tanuja!!
Our aim is to offer a high level of service to all of our customers.
If you need any support in the future please don't hesitate to contact us again!
-Simplehuman
Poor Customer Service
I have an active subscription with Simplehuman for their ‘odorsorb pods’, but deliveries via FedEx are repeatedly going missing. Each time this happens, I’m left to chase the issue myself.
I attempted to call customer service but couldn’t get through, so I used the online chat and spoke with a representative named Hannah. I was told that before anything could be done, they would first investigate with FedEx and would update me later by email. This effectively turned a delivery failure into my responsibility to follow up on and delay the delivery further still.
I had expected a replacement to be dispatched promptly while the matter with FedEx was handled separately by them. Instead, after I politely expressed my disappointment with this approach, the chat simply went silent.
I initially intended to leave a three-star review, but the way this situation was handled, I revised this to a one star.
13 maja 2026
Opinia niezależna
Odpowiedź od Simplehuman UK
Hello Paul,
Thank you for your review, I'm sorry to hear you had issues with your delivery.
We have raised the issues with your delivery directly with our courier for further review because this kind of service is not what we expect for our customers.
I have reviewed all the chat information and I can see my team responded to every message that was sent and addressed all concerns. We also advised that we would raise the issue with our courier and get back to you, this is the standard process that my team must follow. However, I'm sorry for the frustration this caused you.
The chat was closed because you wished my team a wonderful end of the week and then did not respond to their final message. I can see that our chat bot also summarised the chat and sent the unseen messages to you via email.
In order to get this issue resolved for you, I have reached out directly.
-Chloe Whitton
Customer Support Manager
Simplehuman EMEA
Good product and great customer…
Good product and great customer service. Easy to claim warranty when product is faulty. Shoutout to Renwil Mae for the great supports. Will definitely buy again from this company in the future.
11 maja 2026
Opinia niezależna
Odpowiedź od Simplehuman UK
Thank you for your feedback. We’re so glad to hear your warranty issue was resolved quickly and smoothly.
Rae will be delighted to know her support made such a positive impression.
-Simplehuman
I had a great experience with customer service
I had a great experience with your customer service team. They were professional, helpful, and resolved my issue quickly. Thank you!”
11 maja 2026
Opinia niezależna
Odpowiedź od Simplehuman UK
Thank you for your kind review Jasmine!
We’re committed to providing excellent service and support to every customer, and we’re glad to hear about your positive experience.
If there’s ever anything else we can help with, please don’t hesitate to reach out.
– Simplehuman
Very responsive sales department
Very responsive sales department, an exchange is offered, very much appreciated
10 maja 2026
Opinia niezależna
Odpowiedź od Simplehuman UK
Thank you for your kind review Thierry!
We’re committed to providing excellent service and support to every customer, and we’re glad to hear about your positive experience.
If there’s ever anything else we can help with, please don’t hesitate to reach out.
– Simplehuman
I am a long standing customer and have…
I am a long standing customer and have used their dispensers daily for years. Never had any problems with their products other than just wearing them out and replaced with a newer model. Absolutley love their liquid soap and have a regular order. Fantastic customer support if you contact them even over the weekend.
9 maja 2026
Opinia niezależna
Odpowiedź od Simplehuman UK
Thank you for your kind review!
We’re committed to providing excellent service and support to every customer, and we’re glad to hear about your positive experience.
If there’s ever anything else we can help with, please don’t hesitate to reach out.
– Simplehuman
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.