Shirley Aquatics (1984)ltd Recenzje 

148
Wynik TrustScore: 4.5 na 5

4,4

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Absolutely awful service. The reptile house is not fit for purpose, asked for Nigel who’s knowledge and experience was an asset to Shirley aquatics, only to be told rudely no he doesn’t work here any... Zobacz więcej

Oceniono na 5 z 5

We visited Shirley Aquatics today to look at a starter tropical aquarium setup for our son. We were very fortunate to have help from one of the store assistants - Alice, who was absolutely fantastic!... Zobacz więcej

Oceniono na 5 z 5

We were served today by a very knowledgeable gentleman called Gary. He was so patient with our questions and gave us helpful guidance on setting up our new tank, feeding, maintenence and much more. H... Zobacz więcej

Oceniono na 5 z 5

We literally cannot thank these guys enough for their incredible knowledge and expertise. We were experiencing some feeding difficulties with our leopard gecko, but Nigel and Tegan came to our aid and... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep akwarystyczny
  2. Akwarium
  3. Sklep zoologiczny

Informacje przekazane przez różne źródła zewnętrzne

Tropical Fish Aquariums. Buy Oase Pond Pump & Filters. Marine Fish & Reptile Shop Online and Koi Carp & Aquarium Suppliers


Dane kontaktowe

4,4

Doskonała

Wynik TrustScore: 4.5 na 5

148 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 16% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 24 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,4

Wszystkie recenzje

(148)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 51

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

“Tank-tastic Delivery Service!” 🐠✨

“Oli and Phil delivered my fish tank today and I couldn’t be happier with the service. They were professional, friendly, and handled everything with great care. The tank was delivered safely and positioned exactly where I wanted it. Their attention to detail and brilliant handling made the whole process smooth and stress-free. Excellent service from start to finish — highly recommended! ⭐⭐⭐⭐⭐ They really went with the flow and made sure everything arrived swimmingly.” 🐟🌊

6 marca 2026
Opinia niezależna
Oceniono na 5 z 5

Our Son named Charlie who is autistic…

Our Son named Charlie who is autistic visited the store today with his Dad to purchase a new tarantula (which is special interest) A member of staff named Tegan was very patient and understanding and answered all of his many questions. Nothing was too much trouble for her, thank you so much for being so helpful!!

1 marca 2026
Opinia niezależna
Oceniono na 5 z 5

Great Experience With Very Knowledgeable Staff

Had a great experience! I was really excited to get some fish after waiting over a month for my tank to cycle... This was the first time I had ever been here and it was a really helpful place...

I was helped by Natalia, she was so informative regarding the selection and care of the fish I wanted. She helped me select the best fish for the tank I had and what fish worked well together (I didn't realize one type of fish I wanted would try and eat the other haha)

Overall it was a great experience and they are lucky to have staff like Natalia. I would definitely recommend if you are looking to get fish as a beginner

25 lutego 2026
Opinia niezależna
Oceniono na 5 z 5

My pump broke this morning and I…

My pump broke this morning and I called. Gina talked me through what you had and I popped down at lunchtime. Gina sorted me out with a pump and it is now running.

Please offer her my thanks for helping me (and my fish) out.

23 lutego 2026
Opinia niezależna
Logo Shirley Aquatics (1984)ltd

Odpowiedź od Shirley Aquatics (1984)ltd

That's great Paul thank you. it really does mean a lot to the team and me when people take the time to tell others about their positive experience with us. I know Gina greatly appreciates feedback like this.

Oceniono na 5 z 5

Good experience

Hayley was knowledgeable, friendly and patient. She helped me choose the right fish for my aquarium and advised on other accessories. Would recommend

22 stycznia 2026
Opinia niezależna
Oceniono na 5 z 5

New to the fish tank experience

I'm a novice to owning a large fish tank, natalia was incredibly helpful, explain what the requirements are. Detailed what to do acclimatise the fish etc. Credit to your store,,. I'll be returning 👍👍

10 stycznia 2026
Opinia niezależna
Oceniono na 4 z 5

I recently purchased Beefheart discus…

I recently purchased Beefheart discus food from Shirley Aquatics, and I couldn't be more satisfied. Delivered promptly by DHL the following day, the package was well-insulated with freezer packs to maintain freshness. Everything was just as anticipated. Plus, Shirley Aquatics offers a price that's seven pounds less than my former supplier, making it my new favorite shop for orders. A big thank you to everyone at Shirley Aquatics for their excellent service and customer care!

6 stycznia 2026
Opinia niezależna
Logo Shirley Aquatics (1984)ltd

Odpowiedź od Shirley Aquatics (1984)ltd

Thank you so much Lisa, Natalie who packed your order was thrilled to see your review. I am really keen to know, what would have made your experience even better? please get in touch if you have any suggestions richard.cook@shirleyaquatics.co.uk

Oceniono na 5 z 5

Great New Marine Manager

This is specifically for the Marine Section. There has been a change of department manager his name is Mike. The Marine section looks 1000% better. He was knowledgeable and all the Apitasia has gone the tanks are clean and very well stocked. The range of coral was great and well-priced. It is a massive improvement!! I tested the water when I got home and the parameters were good. I was very impressed with the dramatic change in the quality and care in this section of the store. Mike was enthusiastic and also has a WhatsApp Group for Reefers. This is now the best place to go in the area for Marine tanks for miles around.

11 grudnia 2025
Opinia niezależna
Logo Shirley Aquatics (1984)ltd

Odpowiedź od Shirley Aquatics (1984)ltd

Wow, thank you Richard, that's very kind of you. Mike is very passionate about what he does and we have needed someone for a while who can work exclusively on that section. We have lots of plans for the future, so you will definitely continue to see improvements. Hopefully no one reading your review thinks it's me! Thanks Again Richard Cook, Shirley Aquatics

Oceniono na 5 z 5

Very good service

Was looking for help with my tank for bit and bobs (filter pumps heaters ) and Gina approached me and I couldn't fault her with the service she provided would recommend anyone and everyone to speck to Gina very knowageable in the fish keeping

11 grudnia 2025
Opinia niezależna
Oceniono na 5 z 5

Today myself and my fiancé went into…

Today myself and my fiancé went into Shirley’s just to get some new enclosure parts but ended up walking out with a new snake thanks to Nigel and his wife who helped us with any questions about the breed of snake that we had been wanting for a while Nigel made sure we had everything needed to look after our new snake and also gave us tips to deal with our snake Nigel and his wife offered to help us take everything back to our car as well I have been in before to grab supplies and each time they have helped us

7 grudnia 2025
Opinia niezależna
Oceniono na 1 z 5

Terrible experience

Terrible experience. We bought 7 fish for my son to join existing aquarium (in Nov 2025). All of them died within ten days and infected the rest of the tank with what we believe to be white spot disease and killed our existing fish - we had no problems with the aquarium before this. Clearly not a happy thing for our son to watch happen. My husband has been in contact with them - email, calling and leaving message, and no one has bothered to call back. Steer clear. Appalling customer service.

9 listopada 2025
Opinia niezależna
Oceniono na 5 z 5

⭐️⭐️⭐️⭐️⭐️ Excellent Customer Service!


⭐️⭐️⭐️⭐️⭐️ Excellent Customer Service!
We were served by Celia, and she was absolutely fantastic! We came in as complete novices 🐟 looking for a starter fish tank and had no idea whether to go for cold-water or tropical fish. This is a special Christmas present for the whole family, as our kids have been asking for a fish for a while, so we wanted to get it right.

Celia was incredibly helpful, patient, and informative. She gave us plenty of time and space to make our decision, while sharing lots of useful advice. Thanks to her, we learned about preparing the water ecosystem 💧 before adding fish and plants—something we had no clue about (I would have put them straight into tap water on day one!).

In the end, we bought a fish tank with a cabinet and all the essential accessories to prepare the water for our new pets. We’ll definitely be back soon with the kids to choose fish, plants, and decorations once everything is ready. Thank you, Celia, for making this experience so easy and enjoyable!

23 listopada 2025
Opinia niezależna
Oceniono na 2 z 5

To busy in the tropical and miserable…

To busy in the tropical and miserable staff.

23 listopada 2025
Opinia niezależna
Logo Shirley Aquatics (1984)ltd

Odpowiedź od Shirley Aquatics (1984)ltd

Thank you for taking the time to leave a review, Angela. It does get incredibly busy at times in the fish room. Quieter times are before 11.30am and after 3pm. You'll also be glad to hear that we have two new members of staff starting this weekend in the fish room.

Oceniono na 1 z 5

Avoid

We have now bought tropical fish from Shirley Aquatics on 3 separate occasions and shortly after each visit the fish have died. We regularly change the water and test the ph and we have bought fish from other aquatics centres and had absolutely no issues. Our most recent visit has resulted in the fish we bought all dying within 2 weeks from white spot disease and passing this on to other fish in the tank that were healthy and have also died. Do not buy tropical fish from here there is clearly an issue with quality.

20 listopada 2025
Opinia niezależna
Oceniono na 5 z 5

Visited Shirely Aquatics today

Visited Shirely Aquatics today. A member of staff called Gina was extremley helpful , knowledgeable & friendly. Advised me on Tropical plants & food. Also advised on what fish i could have with Shrimp in my tank.

Thank you for your help Gina.

Myke ☺️

11 listopada 2025
Opinia niezależna
Oceniono na 5 z 5

Gina was great

Fantastic help from gina today,helped me with alot of things concerning keeping my tank clean,great advice and so polite and friendly
Perfect :)
Thanku again
Carl

30 października 2025
Opinia niezależna
Oceniono na 5 z 5

Great knowledge

Went to shirly aquatics yesterday with green hair algae problem I meet Natalia she was very helpful with the best way to deal this problem. I also asked about information on corals for my tank she had loads of useful information on the subject and I will be visiting the store to buy corals

17 października 2025
Opinia niezależna

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