love the summer house but sadly the pinnacle on the roof was missing. despite numerous emails and promises of it being sent I still have not received it . would like to put the finishing touch on... Zobacz więcej
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Zobacz, co mówią recenzenci
Wonderful arbour seat delivered on time by very friendly driver. Good quality wood, good construction and very comfortable. Step-by-step construction manual is excellent - my partner can build anythi... Zobacz więcej
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No communication at all with delivery, no email or call. Eventually had an email 31 minutes before it was delivered at 8.31am when we were all in work. All the plastic beading missing to add to matter... Zobacz więcej
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delivery drived placed shed in garden shed is good value for the money nice design suits my needs all i need good quality fittings roof felt a bit delicate just the right size for law... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Shire Garden Buildings is a proud, family-run business based in Cambridgeshire, with over 40 years of trading experience. Since 1981, we have been manufacturing high-quality garden buildings in the UK, building our reputation on craftsmanship, reliability, and exceptional service. Every product we sell is manufactured here in the UK, using high-quality Northern European timber. Originally transitioning from yacht production into garden building manufacturing, we drew on the extensive skills of our workforce to establish a strong foundation for growth. Over the decades, we have continued to expand, with knowledge and expertise passed down through generations. Today, our factories and warehouses span approximately 20 acres, supported by investment in state-of-the-art equipment including a planing mill, fully self-contained joinery production, undercover timber storage, and large warehouses capable of holding up to 20,000 buildings in stock. We employ over 150 dedicated team members who share our commitment to quality and customer satisfaction. Our extensive product range includes sheds, summer houses, greenhouses, playhouses, and much more, all crafted to the highest standards. From manufacture to delivery, we manage the process ourselves, dispatching orders using our own fleet to ensure reliability and care. Our exceptional after-sales team is always on hand to help with anything at all, providing the support and reassurance our customers value.
Dane kontaktowe
Shire, Brigstock Road, Wisbech, PE13 3JJ, Zjednoczone Królestwo
- 01945 465295
- rob@shiregb.co.uk
- www.shiregb.com
Shire Frequently Asked Questions
3,5
Średnia
2 tys. recenzji
Odpowiada na 95% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
POOR DELIVERY AND CUSTOMER SERVICE
POOR DELIVERY AND CUSTOMER SERVICE
The delivery of the shed was disorganised chaos. The man did not know what parts belonged to what shed and initially unloaded all of the parts for a different shed, which we luckily spotted. Mid-way through building the shed, we noticed several parts random parts missing. We had to go out and repurchase parts so that we could actually fix the roof to the shed. Shire are now refusing to reimburse us for this, despite the fact that this is all a consequence of their poor delivery service in the first place. The only solution is sending me replacement parts that I no longer need. There is a complete disregard for the inconvenience that has been caused as a result of their sub-standard delivery process. The shrugging of the shoulders approach is extremely unattractive when I have now spent the best part of £400 on a shed and now wasting so much time going back and forth with the customer service team. Very disappointing.
20 kwietnia 2026
Opinia niezależna
excellent purchase from robert Dyas
I think the quality of your wood is highly well appreciated . the carpenter i hired to install it confirmed you have a high quality of woods and your punctuality on time of your delivery and the well mannered of your delivery staff is so excellent , your company I will highly recommend to all ..
10 lutego 2026
Excellent support from the team
Excellent support from the team, anything missing and it’s sent out straight away, I bought the Emneth 10x10, doors are flimsy but in all I’m very pleased with it, I also bought a rubber roof and metal edges as the felt is not man enough for the building but I am pleased with how it all came together
14 kwietnia 2026
There isn't an option of zero so I gave…
There isn't an option of zero so I gave you one star.
Poor materials poor delivery service terrible after-sales ( nothing was done ) to replace defective wood.
20 kwietnia 2026
Ordering and paying was very easy
Ordering and paying was very easy. Prompt replies and information.
19 kwietnia 2026
Odpowiedź od Shire Garden Buildings
Hi Susan,
Thank you for your lovely review!
We’re really pleased to hear that you found the ordering and payment process straightforward, and that our team could provide prompt and helpful information throughout.
We truly appreciate your feedback and hope you enjoy your purchase.
love the summer house but sadly the…
love the summer house but sadly the pinnacle on the roof was missing.
despite numerous emails and promises of it being sent I still have not received it .
would like to put the finishing touch on the roof but losing hope of receiving despite being told its on its way.
16 kwietnia 2026
Odpowiedź od Shire Garden Buildings
Hi,
Thank you for your review, and I’m really sorry to hear this has been ongoing.
I completely understand how frustrating it must be to be missing the final piece, especially after being told it’s on the way. This isn’t the level of service we aim to provide.
If you’re able to, please send us a quick message with your order details so we can look into this properly and get it resolved for you as a priority.
Apologies again for the delay, and we’ll make sure this is followed up.
Lovely product recieved on Friday built…
Lovely product recieved on Friday built for my granddaughter today for her birthday but disappointed to find it didn’t come with the decking outside would have ordered if I had known you could add it on but very pleased with the playhouse
19 kwietnia 2026
Odpowiedź od Shire Garden Buildings
Hi,
Thank you for your lovely review, we’re so pleased to hear your granddaughter is enjoying her new playhouse, what a great birthday present!
We’re sorry for the disappointment regarding the decking. Some of our models do have optional extras available, and we appreciate it may not always be clear at the point of purchase.
If it’s something you’d still like to add, please feel free to get in touch and we can look into the options available for you.
Thanks again for your feedback.
Odpowiedź od Shire Garden Buildings
Hi,
Thank you for your review. I’m sorry to hear you felt the delivery was slow.
I can see your order was placed on 20th March, and an email was sent the same day inviting you to select and confirm a delivery date. However, a delivery date wasn’t chosen until 15th April. By that time, our lead times had changed, which is why the next available slot was later than expected.
We always recommend booking delivery as soon as possible after receiving the booking link, as availability can change depending on demand.
If there’s anything further we can help with, please do let us know.
delivery drived placed shed in garden …
delivery drived placed shed in garden shed is good value for the money nice design suits my needs all i need good quality fittings roof felt a bit delicate just the right size for lawnmower and tools
13 kwietnia 2026
Odpowiedź od Shire Garden Buildings
Hi,
Thank you for your review, we really appreciate you taking the time to share your feedback.
We’re pleased to hear the delivery went smoothly and that the shed suits your needs well. It’s great to know you’re happy with the size, design and overall value.
We also appreciate your comments on the roof felt, this is noted and will be fed back.
Thanks again for your feedback.
Wonderful arbour seat delivered on time…
Wonderful arbour seat delivered on time by very friendly driver. Good quality wood, good construction and very comfortable. Step-by-step construction manual is excellent - my partner can build anything and thought he didn't need it but... he did! I had to put him right a couple of times by following the manual - thank you! :)
2 kwietnia 2026
Odpowiedź od Shire Garden Buildings
Hi,
Thank you so much for your lovely review, it really made us smile! We’re so pleased to hear you’re happy with the arbour seat and that it arrived on time with a friendly delivery.
Great to hear the instructions came in handy too, sounds like you kept things on track perfectly!
We really appreciate you taking the time to share your experience.
The shed arrived mouldy, do not recommend
The shed arrived mouldy. Many panels were thickly coated with mould. We asked for £50 to cover the costs of the mould remover and solutions (receipt as evidence), but they refused to compensate us.
**In response to their reply here:
We took a sample piece to B&Q who confirmed it to be mould and they helped us find the right products for treatment.
We did not receive a pre arranged collection time or date.
We should not have had to have spent extra money on this already very expensive shed.
18 kwietnia 2026
Odpowiedź od Shire Garden Buildings
Hi Sarah,
Thank you for your review, and I’m sorry to hear you were unhappy with your experience.
Having reviewed the images, the marking shown is consistent with surface mould, which can occur on dip-treated timber due to it being a natural material stored and transported in varying weather conditions. This is cosmetic only and does not affect the structure or durability of the building, and can be treated easily with standard timber cleaner or treatment.
We do appreciate this isn’t ideal to see on delivery, however in line with our policy we offered to arrange a collection and full refund. As the building has been kept, we’re unable to offer partial compensation, and any refund would need to be processed via your retailer.
With regard to the collection, this was booked in advance and notifications are issued ahead of time, although we appreciate your feedback regarding the timing.
If you do decide you would prefer for us to collect the building for a full refund, please let us know and we’ll be happy to arrange this for you.
Odpowiedź od Shire Garden Buildings
Hi,
Thank you for your lovely feedback. We’re really pleased to hear you found the team polite and helpful, and that the tips were useful too.
We really appreciate you taking the time to leave a review.
Great product at a fair price with…
Great product at a fair price with quick delivery and good communication if you needed a query answered
15 kwietnia 2026
Odpowiedź od Shire Garden Buildings
Hi,
Thank you for your kind review, it’s really appreciated. We’re pleased to hear you’re happy with the product, pricing, and that everything arrived quickly.
It’s also great to know our team were able to help when needed, we’ll be sure to pass your comments on.
Thanks again for taking the time to share your experience.
Do not expect communication with delivery
No communication at all with delivery, no email or call. Eventually had an email 31 minutes before it was delivered at 8.31am when we were all in work. All the plastic beading missing to add to matters, called customer service to arrange for replacement with a piece of broken glass in a weeks time and then they do not deliver the beading only the glass!!!
13 kwietnia 2026
Odpowiedź od Shire Garden Buildings
Hi Phil,
Thank you for your review, and I’m really sorry to hear about your experience.
We do send out a delivery notification on the morning of delivery, however I appreciate in your case this didn’t give you enough notice and caused inconvenience. Your feedback on this is noted as we’re always looking to improve communication where possible.
In regard to the beading, this is supplied separately from the glass and is typically packed within the main building components rather than with the glazing itself. From the correspondence, it doesn’t appear this had been confirmed clearly, so I can understand why this was frustrating—especially when the follow-up delivery only included the replacement glass.
If the beading is still missing, please let us know and we’ll get this arranged for you as quickly as possible.
Apologies again for the inconvenience caused, and if there’s anything further we can do to help, just let us know.
Fantastic addition to our garden
Easy ordering.
Friendly and efficient delivery service.
Fantastic quality of materials and workmanship.
Dealt with queries efficiently and swiftly.
16 kwietnia 2026
Odpowiedź od Shire Garden Buildings
Hi Hazel,
Thank you so much for your wonderful review! We're delighted to hear that your new addition has made such a positive impact on your garden.
It’s great to know that you found the ordering process easy and our delivery team friendly and efficient. We take real pride in the quality of our materials and workmanship, so your feedback means a lot to us. We're also pleased that any queries you had were handled quickly and effectively.
If you ever need anything further or have more plans for your garden, we’d be more than happy to help.
Odpowiedź od Shire Garden Buildings
Thank you, Rebecca, for your lovely feedback! We’re so pleased to hear that you found the ordering and delivery process simple and straightforward. It’s great to know you were very pleased with your experience, and we really appreciate you taking the time to share your review. Thank you for choosing .
Cabin was delivered to a wrong address…
Cabin was delivered to a wrong address with no signature from myself
Contacted customer service and was told it could not be collected and delivered to the correct address it would have to be sent back to the depo and I would have to re order the cabin as the price has gone up in this product
But it is being resolved though Shire Directly and swiftly
Many thank to the Shire team
5 kwietnia 2026
Odpowiedź od Shire Garden Buildings
Thank you for your feedback. We’re sorry to hear of your disappointment regarding your recent order.
Having reviewed the matter, the cabin was delivered to the address provided at the time the order was placed, in line with the delivery details submitted to us by the retailer. As we fulfilled delivery to the contracted address supplied on the order, we are unfortunately unable to collect and re-deliver the building to an alternative location.
We appreciate this is frustrating if the incorrect delivery address was entered when ordering, however any amendments to delivery details would need to be made prior to dispatch. Should the item need to be reordered to a new address, this would need to be processed as a new purchase via the retailer.
We apologise for any disappointment caused and appreciate your understanding.
Item not delivered
Item not delivered, many parts missing. After 4 weeks the parts supplied were incorrect. A very poor experience and in hindsight I would have used a different supplier
12 kwietnia 2026
Odpowiedź od Shire Garden Buildings
Thank you for your feedback, Paul.
We are sorry to hear that you were unhappy with your experience. Having reviewed the matter, we can see replacement parts were arranged and dispatched promptly once the missing items were reported, with DHL tracking provided to assist. Following this, we were advised by the retailer that you had decided to keep the building and no longer wished to proceed with collection.
We appreciate that delays and part shortages can be frustrating, and we apologise for the inconvenience caused during the process. Customer satisfaction is important to us, and whilst we regret that your experience did not meet expectations on this occasion, we do thank you for your feedback.
First class service very helpful and…
First class service very helpful and excellent delivery
12 kwietnia 2026
Odpowiedź od Shire Garden Buildings
Thank you for your fantastic feedback! We’re delighted to hear you received first class service and found our team helpful throughout. It’s also great to know the delivery met your expectations. We really appreciate you taking the time to leave your review and thank you for choosing.
Had to re deliver as vehicle too big to…
Had to re deliver as vehicle too big to get near property. Very helpful and efficient with re delivery. Good quality sheds easy to put together
14 kwietnia 2026
Odpowiedź od Shire Garden Buildings
Hi Sarah,
Thank you for taking the time to leave your review.
We appreciate your understanding regarding the redelivery arrangements and are pleased to hear the team were helpful and efficient in getting this resolved for you. It is also great to know you are happy with the quality of your shed and found it easy to assemble.
Thank you again for your kind feedback and for choosing Shire.
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